• NarsBridal

NarsBridal

Overview

NarsBridal has a rating of 4.39 stars from 26 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NarsBridal most frequently mention wedding dress. NarsBridal ranks 43rd among Wedding Dresses sites.

  • Service
    12
  • Value
    12
  • Shipping
    11
  • Returns
    4
  • Quality
    12

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
2
Neutral
1
Negative
1
21
See all photos
How would you rate NarsBridal?
Top Positive Review

“Beautiful and Dramatic dress!”

Shantell C.
6/13/21

I was very nervous about ordering my wedding dress online before seeing it in person but I was truly amazed at the results. It looked exactly like the picture I was shocked! I did have the dress custom made so it did take 2 months because I wanted the train to be 8 1/2 feet but it was well worth the wait! Shipping was SUPER fast and Lilly answered all of my question and always responded promptly! The dress will need alterations to fit because I went 2 sizes up. I cant wait for the future hubby to see me in it! :)

Top Critical Review

“This is a SCAM”

Conrad T.
5/11/21

I had a few questions regarding the dress I wanted to buy, so I sent them a quick email. The reply I got had (1) no punctuation (2) very bad grammar even if you forgive punctuation and (3) no answer to my question anywhere in sight. I thought, well, it might have been answered from a phone. I'll try to reply. The second answer I got was even less coherent than the first. DO NOT purchase from this website.

Reviews (26)

Rating

Timeframe

Other

Thumbnail of user shantellc4
1 review
3 helpful votes
June 13th, 2021
Verified purchase

I was very nervous about ordering my wedding dress online before seeing it in person but I was truly amazed at the results. It looked exactly like the picture I was shocked! I did have the dress custom made so it did take 2 months because I wanted the train to be 8 1/2 feet but it was well worth the wait! Shipping was SUPER fast and Lilly answered all of my question and always responded promptly! The dress will need alterations to fit because I went 2 sizes up. I cant wait for the future hubby to see me in it! :)

Thumbnail of user zoep50
1 review
1 helpful vote
February 14th, 2022

My dress was extremely well made. So happy with the color and quality of the product, and it showed up on time. It ended up being a little big so I had it taken in, but its stunning. I got so many compliments on it last week when I wore it for a Valentines party I hosted. It would have been helpful to have a contact phone number though. You should have a company number to call!

Products used:
Dress.

Service
Value
Shipping
Quality
Thumbnail of user conradt17
1 review
1 helpful vote
May 11th, 2021

I had a few questions regarding the dress I wanted to buy, so I sent them a quick email. The reply I got had (1) no punctuation (2) very bad grammar even if you forgive punctuation and (3) no answer to my question anywhere in sight. I thought, well, it might have been answered from a phone. I'll try to reply. The second answer I got was even less coherent than the first. DO NOT purchase from this website.

Tip for consumers:
THIS IS A SCAM

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user sophieb146
1 review
2 helpful votes
April 30th, 2021
Verified purchase

I'm thrilled with my wedding dress, it is stunning. The communication was great and they kept in close touch with me. They got the measurements perfect. I would recommend them to anyone.

Products used:
Wedding dress

Service
Value
Shipping
Quality
Thumbnail of user angiem168
1 review
1 helpful vote
May 7th, 2020

I ordered my wedding dress back in February, due to covid it took a little while to get here (understandable) but when it got here I could not have been happier. It is exactly what I wanted. Great quality and fits like a glove. I highly recommend this company to anyone.

Thumbnail of user maryg1559
1 review
3 helpful votes
January 17th, 2021
Verified purchase

I am speechless with the quality of the wedding dress Lily made. I had a lot of reservations about ordering from Nars, as there were not very many reviews (though they were all positive) plus the risk involved with ordering a wedding dress online. My dress looks EXACTLY like the one in the picture, is high-quality, and was custom-fitted to me in about TWO WEEKS. It looks exactly like a designer dress I loved but that was out of my price range. I took it for alterations just to see if anything extra was necessary, and the seamstress praised the high quality of Lily's work (also, no alterations needed other than adding the cups Lily sent with the dress).
While i had a decent dress budget, i was having such a hard time finding something i loved. I finally came across Nars bridal and found the dress I had envisioned, and decided it was worth the risk of ordering online. It paid off in spades.
I know that people reading this may still have reservations and may even doubt I'm a real person (I promise I am) but I had an amazing experience - I truly could not have asked for better. I ordered the dress at the end of December for my May wedding. After a couple of days, I decided to add a rush to the order so that if it didn't work I would have time to find something else. Two and a half weeks later, my dress arrived in Florida. The speed, quality, and price were incredible. I have a custom dress I adore at a fraction of designer prices. Lily also responds to emails quickly, double checked things with me, and sent pictures before shipping the dress. I cannot recommend Lily and Nars bridal enough.

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user lorif563
1 review
1 helpful vote
November 1st, 2021

I finally got to wear my wedding gown, so I can post photos. The wedding was nothing like we had been planning for over a year. My big sister was in the hospital with covid pneumonia and was on a vent. Since she couldn't be there, I was selfish and didn't want anyone else there, so we had a very small private ceremony with just our parents and kids. She passed 25 hours after we returned from our honeymoon after two weeks of good reports :( She didn't even know we got married. Thankfully, a month before the wedding, she got to see me in my dress. It is stunning. The most beautiful dress I've ever seen.

Thumbnail of user marias1427
1 review
0 helpful votes
January 23rd, 2021
Verified purchase

Super good service and the dress was even more beautiful that I had thought! I ordered it custom made and the size was perfect!

Tip for consumers:
Chose the custom made option

Products used:
Dress

Service
Value
Shipping
Quality
Thumbnail of user tedd116
1 review
0 helpful votes
June 17th, 2021
Verified purchase

I ordered a custom prom dress and it came out amazing. I love my dress and everything about it. Delivery was very fast and careful.

Service
Value
Shipping
Quality
Thumbnail of user thamaras1
1 review
0 helpful votes
April 22nd, 2021
Verified purchase

Dress order and make it identical and beautiful. I pay fast shipping and it really came fast prior our event. 100% recommended

Service
Value
Shipping
Returns
Quality
Thumbnail of user tracys479
1 review
0 helpful votes
April 21st, 2020

I ordered my dress for my daughters wedding. Despite these uncertain times it arrived today, 2 weeks ahead of projected delivery date. Well impressed.
My dress is fabulous. Fits perfectly, fantastic quality, I absolutely love it, it's beautiful. Can't thank you enough.

Thumbnail of user chandrak22
1 review
0 helpful votes
April 2nd, 2020

I received my dress late but it is so gorgeous I couldn't be too upset. I will definitely wear it for another event. The dress was very well made and great quality.

Thumbnail of user robyng109
1 review
0 helpful votes
January 11th, 2021

I am getting married in August of 2021 and was looking for a casual, but beautiful look. I fell in love with this dress and had a wonderful experience all around during the process. Lily reached out to me very quickly to ensure that the swatches that I had chosen were what I had envisioned. The colors she showed me weren't quite matching what I had in mind, but she was very helpful and patient, worked with me, and presented multiple options to ensure I had the dress of my dreams. She kept me informed throughout and sent me pictures of the dress prior to shipping it out (very fast shipping!). The dress fits perfectly and looks beautiful! I highly recommend NarsBridal.

Tip for consumers:
Communicate with the vendor. Ordering online can be daunting, especially with a purchase as important as your wedding dress!

Products used:
Wedding dress

Service
Value
Shipping
Quality
Thumbnail of user janieg28
1 review
0 helpful votes
September 9th, 2020

The delivery was a bit of a challenge... no fault of Lilies. Once we got the dress and my daughter tried it on it fit like a glove... absolutely perfect. I highly recommend Narsbridal.

Thumbnail of user maryleer3
1 review
0 helpful votes
February 16th, 2024
Verified purchase

It's a total scam DO NOT U
SE! WARNING! Wedding a month in a half away no contact working with bank to get money back. China obviously.

Thumbnail of user amys910
1 review
0 helpful votes
January 22nd, 2020

From the minute I saw a dress style on their website, I knew I loved it but needed some "tweaks" to make it the perfect dress I was looking for. I emailed with questions and Lily was prompt and friendly in her response. She confirmed that they could make the dress I needed (in a custom color and specific measurements, AND with a different hemline) and rush ship from China to the US by a specific date! Then, she even followed up her email with actual photos of the team members SEWING MY ACTUAL DRESS! The dress arrived 3 days early, which gave me the time I needed to find the right shoes to wear with it. :) The dress is well-made and beautiful! Thank you for an excellent customer experience!

Thumbnail of user donnaboo30
1 review
3 helpful votes
June 4th, 2023
Verified purchase

I was nervous about ordering from Nars Bridal because I didn't see reviews. The dress is beautiful, great quality, and I saved thousands! I was identical to the dress in the picture and I can't wait for my wedding day!

Products used:
Satin Wedding Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user nataliag116
1 review
0 helpful votes
January 27th, 2023

Not only the vendor allows you to customize the dress with your specific measurements but the quality is great and delivery very quick and free of charge. Thank you!

Service
Value
Shipping
Quality
Thumbnail of user jr.jamieleeroberts
1 review
0 helpful votes
December 4th, 2023

I received my dress a lot quicker than I expected.
The quality of the dress wasn't up to the standard in the pictures but still good condition.
I asked for custom measurements but still had to alter the dress as it didnt fit correctly around the corset/bust area.

Products used:
Wedding dress

Service
Value
Shipping
Quality
Thumbnail of user loriw386
1 review
0 helpful votes
December 8th, 2020

So I was absolutely terrified to order my dress online. H o w e v e r. The dress I received is amazingly stunning. I just lost my brother to pneumonia five days ago, so when I received my dress and looked at it, I lost my mind. I called my fiance and my mother, because I couldn't wait to tell them how beautiful it is! Many thanks to my dress maker, Lily. She is an artist!

Thumbnail of user stavroulat1
1 review
0 helpful votes
May 14th, 2020

The order experience was great! Lily was very helpful! Delivered earlier than expected. And the dress was even better than the photos! Great job!

Thumbnail of user carolined168
1 review
0 helpful votes
April 21st, 2021

I ordered a prom dress had it made completely custom even the color. I was amazed by how connected I was to the whole process and my dress came super quick!

Thumbnail of user premillas
1 review
0 helpful votes
August 25th, 2020

I couldn't be happier, my dress was absolutely perfect. Lily was quick with her prompt replies to my emails when I had questions. The dress was basically tailor made to my size, and it was so quick to be made for me and sent out. I also accidentally sent the wrong measurement and lily double checked with me instead of just going ahead which was really nice. I was also sent photos as well of the progress to make sure I was so happy with it. I did have it expressed and within no time it was ready for Me. I'm so excited and can not recommend the service anymore! If there's any doubts you can email lily and she will help you with anything.

Thumbnail of user nancyr2079
1 review
0 helpful votes
March 4th, 2023

The most ultimate best of customer service I have ever received! They were very patient, flexible, affordable and very kind! The company is very knowledgeable of fabrics to styles and carefully explained what would work with the style I had requested. I ordered a over dress wedding skirt from their site with customization on lengths. They are very flexible with custom requests. They gave me several options and walked me through my request to make sure I understood the process. They provided me with clear photographs of the fabric they offered. Communication was excellent from start to the point where I received a refund for my order due to the fabric color I had selected was no longer being made. I was super sad as I really enjoyed the process. Even then they offered me options before I selected refund. Payment was easy to process. They put in a lot of their time making sure I was happy with my request. Lily was the sweetest to communicate with and gave me detailed timelines for my project. The best online shopping experience I have had. I appreciate NarsBridal very much for all their help! I would recommend them on all levels from quality, to process. They are a full service company who answered all my questions to make sure I was content! I can't wait to use them again hopefully in the near future! Customer Service is a lost art that I am glad NarsBridal excels in! Thank you a million!

Tip for consumers:
Ask questions they will be more than happy to answer!

Products used:
Bridal skirt Request with customization

Service
Value
Returns
Quality
Thumbnail of user shellyd61
1 review
3 helpful votes
October 10th, 2019

I found the dress on Pinterest and was excited about being able to find someone to make it since I couldn't find the original designer. Craftsmanship was good, however not exactly what I was anticipating. The front of Dress was created as pictured, the back not so much. I was pleased with the fit as I chose custom sizing. Fit was perfect. I will be getting dress altered fit length, it's way too long, and having hideous buttons removed from back. Also having breast pads removed because they're visible through fabric and complete circles.

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Lily J.
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4.4
26 reviews
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