Nine West

I ordered shoes on a Friday afternoon and paid $34.95 for "1 - 2 days" shipping. I called Tuesday afternoon to inquire. I was told that orders received after 12:00 pm were not processed until the next business day, so the shoes would not be delivered until Wednesday at the earliest. I was told I could not have the shipping cost refunded as long as they arrived by FRIDAY! I will NEVER BUY from Nine West again

I love these shoes. I bought them in black and they go with everything! The top of the shoe is sturdy, but not so thick that you feel like your walking on a brick. It's incredibly cute on, but also breathable with a slight padding underneath which is good for people with sensitive feet.

Fantastic price. Fast and cheap shipping and a fair return policy. I'm glad I found this place. It is now one of my regular places to shop.

They provide good service and i am happy with there services. Staff and everything is fine and grateful

Shipping turnaround time takes days then they charge a ridiculous shipping charge of $10.95. If the item has to be returned on top of that which mine did because the website picture didnt come close to what the shoe actually looked like, its another $6.95 restocking fee. They obviously dont value their customers charging them enormous fees like this when most other companies have free shipping and returns. Disgusting!

Purchased a pair of shoes on sale online store. When I received the Item, it was the wrong shoes in the box. When I contacted customer service. They then wanted me to take them and return them through UPS. Taking my own time And gas to return them. They then would not send me the shoes that I actually ordered. They said I would have to reorder, they don't do exchanges.
So now I have to take my time money to return. The shoes are no longer on sale. So I would have to pay a more expensive price for the ones that I wanted. And all they offered me was a 15% coupon discount. All for their mistake.

I love their clothing styles, but not always the quality. I just spent $68 on this camel colored jacket. I wore it to work and before I had been at work a full day the jacket had pilling all over it. Then I looked at the contents label. Almost all polyester. Going to try to get my money back!
So very disappointing. Probably won't buy their voting again.

This website is a scam and very fake. Bought shoes and they never arrived.Tracking site says delivered,customer service has gone mute. I am opening a fraud charge against the site to ensure that everyone is alerted. Please do not buy from www.ninewest-southafrica.net. And www.nine-west.co.za These sites are a scam

I purchased a pair of pumps online for a special event. Shipping was promised in 5 days at the most. My order arrived 10 days later and after my event sonI no longer needed the shoes. I went online to return and to my surprise I am being charged $7.00 to return them. It's boat a lot of money but it is the principal, why should I have to pay to return an item that didn't arrive in time. I will never purchase another Nine West product as long as I live.

I ordered a pair of heels from NINE WEST BACK in February, when the order arrived I tried on one shoe, which fit fine….and I placed the shoes back in the box and stored in my closet. Well today, September 20th, as I was deciding on a shoe to wear to a concert tomorrow, I attempted to try the shoes on with my outfit. Well the right shoe went on fine but the left feet did. It. I'm thinking I've gained a little weight but not this much weight that my feet have grown. I removed the shoes and looked at it. One shoe was a 10 and the other is an 8. So I called customer service and 2 different reps told me there was nothing they could do because it was outside of the return window…….so my response was and still is. What am I supposed to do with a pair of shoes with 2 different sizes? At this time it's late and I'm very upset that a company of this size would refuse to correct their mistake. I will never order from them again and I will not allow this to be swept under the rug. I will make sure to make this situation known online any and every where I can. It would've been in their best interest to refund me my $100 rather have a permanent thumbprint of their error that could have easily been corrected.

Ordered shoes to take away on vacation. Needed them in a rush so I paid $20 extra bc the website said they would ship 2-3days. A week went by and when I called they said it meant 2-3 days to leave warehouse. I asked to have my shipped refunded or to cancel the order since I wouldn't have them in time and I did they didn't. Their response was tough and on top of it all I was charged a restock fee for returning them. They were awful cheap quality

I liked your store so much that I bought 2 pairs of great shoes for work. Everything is easy and comfortable, just great.

I bought online booties for my wife birthday on November 26th pay it I'm still waiting to receive. Merchandise my order number is ******* 8 and I paid 71 dollars and seventy-eight cents. Include 16.95 shipping, a poke with someone on Nov 29 and told me that my package was on mt way still waiting for tracking #. I'm really disappointed Nine West have a great merchandise. But I don't know if I will continue buying from them in the future. I have to call my credit card company to dispute the payment.

They are the most comfortable shoes I own I could be with them up to 12 hours in a day. I'm in love with the sexiness and design also price when there on sale. Thank you

I ordered two pair of shoes on Sunday, Oct 22nd. Their site states it takes 2-3 days to process order for shipping so that means the order should have been shipped out on Wednesday, Oct 25th latest. On Friday, Oct 27th, I called and asked why they had not shipped, they said it will go out today. It didn't. On Monday, Oct 30th, I called and they said they didn't know why it hadn't shipped but now I had to wait another 10 days until Nov 9th to see if they would ship. I told customer service that Nov 9th, plus shipping time was past the due date that I needed the shoes and to cancel my order and refund me. She said they couldn't do that and I had to wait the additional 10 days. Also, I have never had a company charge my card before an item shipped but Nine West did. I just called my bank to dispute the charges with Nine West and my bank gave me provisional credit. It's funny that companies are very strict with their return policies, etc but when they screw up, they put the customer out. I'm am very disappointed with Nine West. I'll think twice about ordering from them again.

Shoe did not fit. Too tight. Had to return. Worst return policy ever. I paid $54.00 for sandals. Received $38.00 back on card. After all the fees and restocking charges. Not to mention the shipping to rceive them was a charge also.
I will never purchase again. I have brought many a pair of shoes and boots. This was my first experience with returns. My last purchase.

Terrible customer service. Website inaccurately reflects inventory constantly. Customer service is useless

I had a truly dreadful experience with a pair of Nine West sandals that I recently purchased. These sandals not only caused severe blisters on my feet, rendering me unable to walk for two days, but the customer service I encountered when trying to return them was equally disappointing.

From the moment I put on the sandals, I could feel discomfort and tightness around certain areas of my feet. However, I decided to give them a chance, hoping they would eventually break in and become more comfortable. Unfortunately, that was not the case. Instead, these sandals caused excruciating blisters that made it impossible for me to walk or wear any other shoes.

When I contacted Nine West to request a return, I was shocked to learn that I would have to pay for the return shipping. This added insult to injury, as I had already suffered physical pain and discomfort due to their product. The fact that I had to bear the financial burden of returning a defective item was both frustrating and unfair.

Furthermore, the customer service I received was abysmal. It took numerous attempts and considerable time to even get a response. When I finally did, the representatives were unhelpful and dismissive of my concerns. Their lack of empathy and unwillingness to take responsibility for the discomfort and inconvenience caused by their product was truly disheartening.

This entire experience has left me deeply disappointed with Nine West. Not only did their sandals cause severe blisters, but the added cost and subpar customer service only exacerbated the situation. As a loyal customer who has previously enjoyed their products, this experience has shattered my confidence in the brand.

I strongly advise against purchasing Nine West sandals, based on my own painful and unsatisfactory encounter. The discomfort, blisters, and lack of customer support I experienced are simply unacceptable. I sincerely hope that Nine West takes immediate steps to rectify these issues, ensuring that their products are of better quality and that their customer service reflects the care and respect customers deserve.

2/20/23 My first ever order with NineWest.com. I order 300 USD worth of goods, one of which is the Cyra A blue pursed received damaged and poorly constructed. See image 1. For what I received in the mail. Crinkled sides and uneven handle. Size limit only allows one upload. See BBB review for more images. This is insulting. See image 2. For their return policy: To - and I quote - "original tender type- no exceptions." See image: 3. Confirming their customer service phone number and 4. My 7 attempts to call and contact their customer service about their damage purchase they gave me. They did not pick up the phone the first 6 times. The first robo-message includes a sorry for their return problems. Strike 1. At this point, absolutely ludicrous, and for a lack of a better term, simply ghetto. On my 7th call, they file a case, as they say... and say I'll receive an email that same day to send pictures. That phone call was March 1st, 2023. On March 5th, 2023, I come to a revelation in realizing what kind of company NineWest is. I truly thought they had greater decorum, and were a brand of integrity. I filed a credit card dispute with my company this same day. On March 6th, 2023, lo and behold, NineWest customer service FINALLY sends me an email. I send photos. And see photo attached for their reply, accusing me for using the product and stating it's store credit only. Big strike 2. This company is on a journey to make first time customers their last time customer. Strike 3 - I let them know again, the problem. And the resolution: Free return for my money back to original tender or else I'm going to literally return my 300$ initial purchase, and 100$ second purchase (before this fiasco), and discontinue any kind of relationship whatsoever. I'm truly not desperate to support a business that conducts themselves like this. Whoever is running customer service doubles down, burning bridges to the ground, and says STORE CREDIT. My credit card dispute stands firm. I'll also be gathering all of my items for return. Congrats, guys. Hope it's worth it! I'm sticking to Macy's.

If I could give this place no stars I definitely would! Do not purchase from here, customer service sucks and not to mention how long it takes for them to "process" the order! +ship out.
Definitely not worth it

Only on this site I found what I was looking for at a normal price, although I think the price is a little overpriced, but still I am happy with my purchase.

I ordered a pair of boots over the weekend and received an email I would get the shoes within 2 day actually said they'd be delivered that day and to my surprise they weren't. After waiting 2 more days I called and was told exactly "we did our part you can contact ups to find out what happened". This bothered me because when they send the email stating the item ship with a tracking number that when you track only says label created waiting on the package. I asked for a supervisor and was told I could only email at that point. Very bad customer service will never shop with them again

I purchased some boots for my wife for her birthday. I purchased them a month before the big day to ensure that I would get the right size, delivery, etc. I gave the boots to my wife, but they were too tall for her liking and wanted to return them or exchange. I contacted Nine West to learn that they only over a refund or exchange within 30 days of purchase. With supply chains in their current state, who can buy from this company? Tone Deaf... Lost customer..