• Nitrado

Nitrado

Overview

Nitrado has a rating of 1.73 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nitrado most frequently mention customer service, multiple times, and live chat problems. Nitrado ranks 35th among Server sites.

  • Service
    69
  • Value
    66
  • Shipping
    31
  • Returns
    40
  • Quality
    63

This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
39
23
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Thank you for killing our cluster with your terrible customer service and Ddoss protection.
  • The experience with Nitrado's customer support was horrific customer service and completely unhelpful.
How would you rate Nitrado?
Top Positive Review

“Overall good and reliable service”

Oliver C.
12/21/22

I have rented several different servers through nitrado over the past few years and also have one running for nearly 3 years nonstop now and had no bigger problems. I don't know why many complain about bad performance, I basically never had problems in that regard. The only problem I remember was when for a few days the performance of my server got very laggy, but that has been resolved quickly through their support service. Price to performance is also very good. Overall reliable hosting service, can definitively recommend. (at the very least for Minecraft and GMod, as those have been used by me)

Top Critical Review

“Great server but horrible web interface”

Logan Jennison g.
1/6/24

I made a server for me and two of my friends on ASA. It ran great with little to no lag and low ping, but the web interface was either not loading, or extremely slow. Right now it is stuck on a restart/update loop and cant be fixed even with the recommended fix on their discord. I cant even send a support ticket in.

Reviews (160)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (24) customer support (20)
Thumbnail of user gower.hayden
1 review
1 helpful vote
February 26th, 2024

Cancelled subscription multiple times, yet was still charged. After contacting support was met with nothing but copy pasted answers that were not even relevant. Absurd how much effort it took just to get a terrible copied response. Will never do business with them again, and I enjoyed the servers. Sad how their support makes me not want to touch them ever again.

Tip for consumers:
servers were fine, the support was FAR from fine. easily the worst ive encountered

Products used:
server

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidj3958
1 review
1 helpful vote
January 26th, 2024

I was paying for a monthly subscription for Ark Survival Ascended. The server was regularly difficult to manage, and had some of the worst UI interface mechanics I have EVER experienced. The server experience was enough to make my friends dislike the entire Ark game, and only 2 people even tried to stick with the server.
On top of that, I attempted to cancel the automatic extension of my server, and several hours after I had cancelled, I got charged for the server anyway. They are refusing to give me a refund, stating that their Terms of Service do not allow for refunds of automatics extensions. Even if the Automatic Extension was cancelled, they will not refund a false charge. I have spent the last 5 days arguing with their customer service who refuses to give me a refund, so now I'm now going through my credit card company to dispute the charge because they are so horrible with their customer service.

Tip for consumers:
I knew Nitrado was a terrible company before I rented the server. But I, and my friends, are long time fans of Ark so we bit the bullet and got a server anyway. And now... I suffer for it. Don't make the same mistake!

Products used:
Ark Survival Ascended Server

Service
Value
Quality
Thumbnail of user njdouble15
1 review
0 helpful votes
March 5th, 2024

. I Bought Nitrado for 3 days as I was interested in it I then proceeded to try to set up my server the UI was overly confusing and made no sense I was unable to access configs and then asked for a refund as I bought it 20 minutes ago they then declined my refund. I rate this 0/10 it is horrible please go somewhere else then this is a scam

Tip for consumers:
Just don,t buy its a scummy business

Products used:
Rust Server 3 Day

Service
Value
Shipping
Returns
Quality
Thumbnail of user khaotickevin613
1 review
3 helpful votes
December 22nd, 2023

Attempting to fix a server issue for Ark Ascended, after an update. Nitrado keeps reverting to backups of the server and asking us to wait to try to log in, and the server still won't update, so we still can't even find the server to see if its working. Have gone through the "wait 20 minutes" process twice, and the time between each of these was 3 hours. Nitrado support is horrible, and this monopoly on Ark servers is absurd.

Tip for consumers:
NITRADO IS A SCAM ARTIST MONOPOLY.

Products used:
Server

Service
Value
Quality
Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello,

We are very sorry about the inconvenience you have experienced with our service.

We would appreciate it if you could please send us via email your Nitrado user ID number, so we can further investigate and corroborate the service and interactions you had with our support team. You can write us at reviews@nitrado.net.

Thank you in advance, your cooperation will be appreciated.

Sincerely,
Elias

Thumbnail of user xandrewmillsx
1 review
0 helpful votes
February 10th, 2024

Never buy from this company. It seems like they have a very common bug that occurs every few days at random, and when a game has a patch where servers will get stuck on an infinite loop. They have multiple suggestions, and support that neither seem to help. This site is a joke, if you can avoid it please dont support them

Service
Value
Shipping
Returns
Quality
Thumbnail of user newmove1122
1 review
0 helpful votes
February 24th, 2024

I've been a cluster owner for many years now on ark survival evolved and now ark ascended.
The servers are always laggy, and stuff starts to break after the 14 day grace period so noone can get there refunds.
When coding servers for asa lines of code double on there own, which voids the codes from working. Customer service takes up to 2 days to respond and if your server is down for that time... we'll tough luck you won't be refunded or credited the lost time it too for them to respond to your issues.
I hate nitrado with a passion and will never play ark ascended again due to them holding a monopoly on the hosting options. F wildcard and nitrado. If I could give them a zero star or negative star I would.

Products used:
Server hosting through nitrado

Service
Value
Returns
Quality
Thumbnail of user pyrobuddy73
1 review
1 helpful vote
November 3rd, 2023

Don't support nitrado because they're trying to prevent a free market through predatory tactics like signing an exclusivity agreement so only they can host ark ascended servers for whatever price and quality they feel like. In my experience i spent $30 to play with my 3 friends in a 20 slot server because that is literally the only option.In those 3 days i've had the server its only been operational for 10 of the 72 hours, i haven't been able to play on it or even find it since. Bisect Hosting wouldnt do that to us.

Service
Value
Shipping
Returns
Quality
Thumbnail of user skyn14
2 reviews
1 helpful vote
March 17th, 2024
• Updated review

I am trying to reinstall my server and some reason I still have my stuff been trying to connect to Nitrado because I was needed help right now like I not going to wait 24 hour for waiting there reply so it waste of time anyway and plus they never responded it to me too so what is a points buying Nitrado if they never help so I try to wipe my server 5 time and the wipe didn't work on dayz custom server on console I try everything they just need to fixed there crap rn so i would not recommend this so if someone know code it here my discord there proof that I still have my stuff they need to fixed the wipe dashboard because it not working any more if no one gonna help me then I would not recommended this hosting server for dayz for Xbox i recommend staying aways from it

Service
Bad lag and server keep crashing and worst support ever
March 11th, 2022
• Previous review

DO NOT RECOMMMEND Nitrado is trash and support don't wanna help with my error so i chat with the server on the live chat and they don't wanna help me at all i keep having a server loops and server crash and i keep having bad lag what a point make it your own xbox server if you guy not gonna fixed any thing waste of my time playing on it and waste of money DO NOT RECOMMMEND buying this craps

Service
Value
Shipping
Returns
Quality
Thumbnail of user joelw347
1 review
2 helpful votes
November 11th, 2023
• Updated review

I purchased a server, 4 days in they were having issues with their server time adjustments making the site inoperable for a few evenings. So here we are now 10 days in and I still can't actually access the service I have paid for so I asked for an extension. Instead, they sent me the remaining balance as a credit...meaning they sent me some of my money back, not enough to rent another month, and didn't apologize for any maintenance issues, or try to compensate me fairly. I just wasted 10 days for nothing. I am beyond angry with Nitrado, sorry excuse for a company.

Tip for consumers:
I regret wasting my money and time..... no compensation. No Nothing.....

Products used:
DAYZ SERVER

Service
Value
Shipping
Returns
Quality
Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Joel,

We are very sorry about the inconvenience you have experienced with our service.

We would appreciate it if you could please send us via email your Nitrado user ID number, so we can further investigate and corroborate the service and interactions you had with our support team. You can write us at reviews@nitrado.net.

Thank you in advance, your cooperation will be appreciated.

Sincerely,
Elias

You will pay $$ for their incompetance.
January 7th, 2023
• Previous review

I asked them for a refund to which they had no reply but sent 11$ to my account when I paid 17$ initially less than 24 hours before. I opened a support ticket to ask for the remainder but instead got charged another $17.01. Now i am in chat with them explaining my case and they can't find the "issue"... don't even bother. My advice, just don't spend any money with nitrado, or bohemia.

Tip for consumers:
Don't waste your time and money like me.... :(

Products used:
Domains

Service
Value
Shipping
Returns
Quality
Thumbnail of user mattf468
1 review
2 helpful votes
November 21st, 2023

I have used 3 other server hosting sites and If I wasn't forced into using their servers though underhanded a monopoly I wouldn't touch this site and be happily using one of their competitors. They have no idea what they are doing despite being a older server hosting site and will blame everyone but themselves for any issues that are happening. Just avoid like your life depends on it. If you're banging your head against a wall trying to play a certain dinosaur game. I'm so sorry.

Service
Value
Shipping
Returns
Quality
Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Matt,

We are very sorry about the inconvenience you have experienced with our service.

We would appreciate it if you could please send us via email your Nitrado user ID number, so we can further investigate and corroborate the service and interactions you may had with our support team. You can write us at reviews@nitrado.net.

Thank you in advance, your cooperation will be appreciated.

Sincerely,
Elias

Thumbnail of user garamari
1 review
3 helpful votes
November 15th, 2023
Verified purchase

I purchased an Ark SE server from these parasites because of their exclusivity agreement with Xbox. I spent many months having panic attacks over Ark updates because each and every time Nitrado pushed them out we lost HOURS worth of progress. Any logical person reading this will be like "Well. You should have made backups of your saves." That would be an entirely fair thing to say, but here is the thing. We weren't allowed to make manual backups. They happened automatically whenever Nitrado deemed it so. So. Backing up the save before they pushed the updates out? Yea. Not happening.

Don't even get me started on the customer service. Their employees are the most overworked and underpaid slaves in the gaming industry. These people can barely stand to make it through their day and you have to ask them for help on your server. Do you wanna know what the customer service rep is for? They get to tell you that they can't resolve your issue because Nitrado doesn't allow them the resources and ability to actually provide customer service.

They are going to be the only exclusive server host for Ark SA and Ark 2 for the next 7 years. They will change you way more than any other server host. On top of that you'll get the worst experience ever conjured by the horrors of mankind. It's not even about the money, it's just that bad. I would rather pay GPortal 100 dollars a month for a server than take Nitrado's offer. At least on GPortal my server would actually work.

So all those horror stories you hear about Nitrado's services on the internet? Yea, they're 100% true. You might think that these issues won't happen to you but they absolutely will. Save your money, get another service or don't buy the game if you have no other option.

Products used:
Ark Server Hosting

Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Timmy,

We are very sorry about the inconvenience you have experienced with our service.

We would appreciate it if you could please send us via email your Nitrado user ID number, so we can further investigate and corroborate the service and interactions you had with our support team. You can write us at reviews@nitrado.net.

Thank you in advance, your cooperation will be appreciated.

Sincerely,
Elias

Thumbnail of user tf529
1 review
0 helpful votes
February 26th, 2024

Their web systems and UI are clunky and still needs a lot of work. Server stability and patching process has improved. I have tried them three times in the last 4 years (Astroneer Server, Valheim Server, and Enshrouded Server).

Their credit and auto-renewal practices are near nefarious. They deliberately obfuscate how to adjust and save turning auto-renewal off. They will argue on policy and terms with you during cancellation to scrape an extra month of charges out of you and block a refund. Read everything carefully if you do choose to use them. Any charges as credit you will never get back. They will charge you for credit purchases over the total cost of the service, then leave the excess credit in the account which you cannot use or be refunded and they will just claim after 3 years of not using it. Better services offered from other companies with less deceptive or sleazy business practices.

I will never use them again. Go read up on their employee reviews if you are curious why they behave this way.

Products used:
Server Hosting

Service
Thumbnail of user rabbitg1
1 review
1 helpful vote
October 28th, 2023

Nitrado is hosting all of the official ASA servers, this is by far the worst experience in crashing and rollbacks i have ever experienced. The servers crash every 5-15 minutes for 1-6 hours straight and unsave everything. The servers keep repeating this so its impossible to get anything done. We have been in the loading screen longer then we have been playing the actual game.

Tip for consumers:
I feel it would be helpful to have known how terrible this Server host was going to be before buying ASA for 42 dollars.

Products used:
The offical server

Service
Value
Quality
Thumbnail of user michals100
1 review
2 helpful votes
December 1st, 2023
Verified purchase

Nitrado as a game provider is good and solid partner. Their servers are rock solid and support regarding game servers and technical issues is Ok.

Problem is when you want to cancel all your servers you paid in advance and no longer want to use. Nitrado will not refund you. They will charge you 50% of all your remaining credit and keep all your remaining money on your nitrado account.

Ordering a servers for months till year in advance is not a wise here. If you will not longer need your game servers, They will charge you 50% of all your remaining money you invested into them.

You will receive credit but that credit they won't refund to your bank account. You may only order another game server (what a joke charging (stealing) 50% from your account money you may use to order another game server from them only)

If you want a game server from Nitrado, never pay more than for 1 month in advance. Never pay them like I did, for 3 months or years in advance.

For me, this is pure stealing practice taking 50% as a cancellation fee and after that not refunding even remaining credit back to your bank provider.

I was happy with Nitrado for a long time but this shady practice well.

Hundreds of € taken away from me 113,70€ remaining credit after 50% charge, probably too.

Nitrado, keep my money. I don't care anymore.

Products used:
Game servers

Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Michal,

We are sorry about any inconvenience you could have experienced with our service.

By reviewing your account, we confirmed that all the credit you got from the cancellation of your servers has been refunded back to your payment method.
You saw it as a credit on your account for a few days because the refund to your payment method was still in process, it can take up to 5 business days and we have mentioned to you that via ticket support, it was never our intention to keep it on your account.

Information about the cancellation and possible refunds of Nitrado services is always public, you can find it here: https://server.nitrado.net/en-US/guides/nitrado-cancellation-support-server-guide

Sincerely,
Elias

Thumbnail of user loganjennison
1 review
0 helpful votes
January 6th, 2024

I made a server for me and two of my friends on ASA. It ran great with little to no lag and low ping, but the web interface was either not loading, or extremely slow. Right now it is stuck on a restart/update loop and cant be fixed even with the recommended fix on their discord. I cant even send a support ticket in.

Tip for consumers:
To not use it at all

Products used:
Ark ascended

Service
Value
Quality
Thumbnail of user rakmartin95
1 review
0 helpful votes
January 11th, 2024

Hi,
I wouldnt really recomend using nitrado, as I have really bad customer experience. I rent a server, and due to not really user friendly UI of their pages, i didnt properly canceled automatic prolong of the subscription, and i get charged another month, while not using their services at all. When I reached them abou this(right after the charge, not like after 14 days), they told me something like, nothing we can do, and further messages will be ignored :D . This is another level of bad customer satisfaction policy. I dont know man. If i run a business, i care about customer satisfaction, so the customers return and spend more money. Its part of every good business case. Anyway, I read a lot of negative reviews all over the internet, so im not spending any more money here, and i advise you not to as well. Have a nice day.

Thumbnail of user johnr6738
1 review
2 helpful votes
October 7th, 2023

Got a server from this place Monday played on it two hours soon as I logged off that was the end of it. I spent the rest of the week with customer support or not playing my server that Saturday I canceled my account and they didn't even give me any kind of a refund or anything in return 24 dollars for two hours I should of just got a hooker at least I would of got screwed good I give this a giant two thumbs down I hope they get a cold that turns into the clap

Thumbnail of user savagejfm
1 review
0 helpful votes
November 7th, 2023

This host is terrible, They have the worst gui i have used. Very few features and even there wiki goes down Go anywhere else and save money and have a better experience these guy are 10 years behind the rest.

Thumbnail of user jholmes20010
1 review
1 helpful vote
November 3rd, 2023

The servers go down at least once an hour, or you get removed due to someone deciding to DDOS the server. The staff are dismissive and come out with ridiculous statements saying how you should expect issues with servers when a game comes out. No, you should not expect issues, these should be sorted before release and the server provider should have reliable servers in the first place

Service
Value
Quality
Thumbnail of user xror243
1 review
1 helpful vote
November 23rd, 2023

Servers are laggy and they dont allow refunds?
According to my national law i should get a refund but they refuse.
Worst server provider ever.
They had cheap prices and now i know why.
Do not use them. Use any other server provider.

Tip for consumers:
I have not build anything and the server already lags

Products used:
Premium sever for satisfactory

Service
Value
Shipping
Returns
Quality
Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Xar,

We are very sorry about the inconvenience you have experienced with our service.

We would appreciate it if you could please send us via email your Nitrado user ID number, so we can further investigate and corroborate the service and interactions you had with our support team. You can write us at reviews@nitrado.net.

Thank you in advance, your cooperation will be appreciated.

Sincerely,
Elias

Thumbnail of user skylarankin
1 review
1 helpful vote
December 25th, 2023

Paid for a server and within 8 hours it was useless, couldn't log in or anything. Total scam, do not use this company.

Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Baus,

We are very sorry about the inconvenience you have experienced with our service.

We would appreciate it if you could please send us via email your Nitrado user ID number, so we can further investigate and corroborate the service and interactions you had with our support team. You can write us at reviews@nitrado.net.

Thank you in advance, your cooperation will be appreciated.

Sincerely,
Elias

Thumbnail of user amrotho
1 review
3 helpful votes
February 24th, 2023
Verified purchase

$#*!ty $#*! support. Been using it for one year now, contacted the support three times so far, every time is the same. 0 improvement. When server was lagging and having voids, contacted them to fix it, always replied the same saying they needed to change the ip and port. And when I requested for the 'maintenance' to be done at a specific date and time, simply no more replies from them. I highly recommend y'all to just stay away from this provider. Id give it a $#*!ing 0/5 if I could.

Tip for consumers:
Avoid!!

Products used:
Game server

Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Amroth O.

We are sorry that you had this experience, and we would like to request more information about your interaction with our support team, please send your ticket number to reviews@nitrado.net. We are committed to deliver the best experience possible, and we'd like to follow up your case. Thank you in advance!

Sincerely,
Luna

Thumbnail of user shanembusiness1
1 review
1 helpful vote
June 25th, 2023

I must express my disappointment with the services and products provided by this company. While they may appear impressive on paper, the reality is far from satisfactory. It feels like a group of inexperienced individuals is running the show. I have encountered numerous problems, ranging from unhelpful customer support to subpar product offerings. Surprisingly, these issues are not limited to the current server I rented; I have faced similar frustrations with previous server rentals. Despite initially believing in their quality, I find myself questioning why I continued to return.

Tip for consumers:
Throughout my experience with the rented server, I encountered significant challenges that hindered my gaming enjoyment. These issues included frequent crashes, noticeable lag, and a lack of understanding from the support team. Unfortunately, these problems persisted across multiple instances, making it difficult to overlook the consistent disappointments. Despite hoping for a reliable and efficient service, the reality fell short of expectations, leaving me frustrated and dissatisfied. As a re

Products used:
The server rental provided by the company

Service
Value
Quality
Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Shane M,

We are sorry about any inconvenience you experienced with your server.

We would love to investigate what the issue was, so we could help you with it. Please write us at reviews@nitrado.net, providing us with your user ID number, or any ticket ID, we would like to investigate further these issues you mention and assist you in the best way possible to get them resolved.

Thank you in advance. We will be awaiting your information.

Kind Regards
Luna

Thumbnail of user blackboxstudiosgaming
1 review
1 helpful vote
October 27th, 2023

Worst experience of my life. Completely disappointed avoid at all cost. Im disgusted by this company.

Thumbnail of user averyj46
1 review
1 helpful vote
January 13th, 2023
Verified purchase

I had a terrible experience with Nitrado. I purchased a Farming Simulator 2022 server through them on January 8th and things went downhill from there. The FTP server was broken and unusable (which we paid extra for) and then several days later the server will not start and is corrupted. I contacted their live chat each time and eventually they opened a ticket (which I have no way of viewing) and told me they would be in touch. However, it's been over 48 hours and I haven't received a proper reply yet. They only replied to me that they are working on it, but with no ETA or resolution provided. It's frustrating that they are not providing any updates or resolution for the issues I am facing. To make things worse, when the customer service was responsive, they gave incorrect responses and didn't seem to know what was going on, despite this corruption issue being discussed on the forums.

Overall, I have to say that Nitrado is a horrible company and I would rate it 1/5. Their service is unreliable, their customer service is unresponsive and when they do respond they give incorrect answers, seem not to have any idea what is going on, and provide no ETA or resolution. I would not recommend this company to anyone looking for a game server hosting provider.

Service
Value
Shipping
Returns
Quality
Thumbnail of user patrikr4
Nitrado R. – Nitrado Rep

Hello Avery J.

We are sorry that you had this experience, and we would like to request more information about your interaction with our support team, please send your ticket number to reviews@nitrado.net. We are committed to deliver the best experience possible, and we'd like to follow up your case. Thank you in advance!

Sincerely,
Luna

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From the business

Nitrado: Game Server, Voice Server, and Cloud Server - instantly online

What is Nitrado?
Nitrado is a company owned by marbis GmbH. Nitrado was founded in 2001.
Today, it is the leading provider in the area of game servers and application hosting.
It has a unique system, which administers game servers and hosted applications dynamically and automatically.

Company Representative

Thumbnail of user patrikr4
Nitrado R.
Customer Relationship Manager
Usually responds not within the first month

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