Nolo
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1.6
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Nolo Reviews Summary

The company faces significant reputational challenges, primarily due to persistent complaints regarding the quality of leads and customer service. Many customers express frustration over receiving outdated or fake leads, coupled with a lack of responsive support when issues arise. Positive experiences are notably scarce, with few mentions of helpful interactions or effective resolutions. The sentiment indicates a widespread perception of unfulfilled promises and inadequate customer care, leading to a general recommendation to avoid the company's services. Overall, the feedback suggests a critical need for improvement in both product reliability and customer support practices.

This summary is generated by AI, based on text from customer reviews

service
17
value
16
shipping
7
returns
8
quality
15
California
1 review
2 helpful votes
Follow Muneerah C.
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Im a senior citizen who contacted Nolo Legal Network to find a lawyer for a fellow Senior Citizen. Today I receive an email from Nolo which they forwarded thru another website called Disbility Secrets.com. I never contacted Nolo for a Social Security Lawyer. The phone number on the email goes directly to the Philipines to people who do not have a clue. This is a huge SCAM. Do not trust Nolo if your are a Lawyer or a Consumer. Do not give personal information to anyone overseas period.

Date of experience: October 27, 2021
New Jersey
2 reviews
2 helpful votes
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NoHelp Customer Service
September 14, 2021

I am a previously satisfied customer, but became disgusted today when I tried to PURCHASE the updated Quicken WillMaker 2022 thru an email I received from the company. After spending well over an hour online trying to update and take advantage of their emailed offer, I finally got in contact with a Rep, James. He was no help at all, and told me the coupon had expired. Sure enough, in the fine print at the end of the email, the special offer only lasted 13 days, and there was no link to purchase the product with or without the coupon. Waste of time - good bye Nolo after many years. There are other companies. MEM

Date of experience: September 14, 2021
Utah
4 reviews
6 helpful votes
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This Site is Misleading
September 4, 2021

If you have a legal issue, don't bother using this site. I went through the process and filled out all the information that was requested and in the submission of this information, it stated that an initial consultation would be free. However, once someone from Hepworth & Associates texted me back to schedule a time to talk with an attorney but they also wanted to collect a $200 fee. Even if there is nothing they can do for you, they still want to collect $200. That just doesn't seem right and for this site to state that the consultation is free is misleading.

Date of experience: September 4, 2021
California
1 review
5 helpful votes
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I wish I read these reviews before paying foe leads. They send the leads to at least 5 different law firms. And they don't tell you. The problem is that the big law firms have huge call centers to call leads. Solo attorneys cannot compete with that.

80% of leads have disconnected numbers. The other 20% that pick up either say "wrong number" or that they already have an attorney.

Biggest waste of money. Their customer service is horrible. Anything you say to them, they respond "prove it."

Date of experience: August 28, 2021
California
1 review
1 helpful vote
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BUYER BEWARE
August 7, 2021

I had a very bad experience with Katherine Winn attorney at Law in El Cajon, CA. She quoted me one price for a service, I paid thinking I was paying for the price we agreed upon only to realize after the fact that she charged me a lot more than the original price we had discussed. At no point did she indicate or communicate that her services were going to increase, and I was never given a fee agreement or breakdown of the additional charges. I have since reported her unethical practices to the State Bar. I too had originally thought she was a good attorney and wanted her to represent my case, however after dealing with this situation I wouldn't recommend BUYER BEWARE! I gave one star because I had to select a rating to move forward to post this review.

Date of experience: August 6, 2021
Ohio
2 reviews
1 helpful vote
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Legal Leads are worthless
November 17, 2020

The lied to me. I was told that it would not automatically renew and it did. Cost me Thousands for worthless leads.

Date of experience: November 17, 2020
Kansas
1 review
0 helpful votes
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Did not ask to contact a attorney, it contacted the previous crook that took my case. I wants to ask a question then it sent my information to the crook with his corvette.

Date of experience: October 15, 2020
Georgia
1 review
2 helpful votes
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I HAVE TRIED TO USE THEM FOR LEADS, THE LEADS COME IN, I GET CHARGED YET I DONT HAVE ACCESS TO THE LEAD INFO ON MY DASHBOARD TO REQUEST CREDITS IF APPROPRIATE. IT USED TO RUN WELL, NOW ITS JUST A SCAM. YOU CANNOT GET ANYONE FROM CUSTOMER SERVICE OR TECH SUPPORT ON THE PHONE AND YET THEY JUST KEEP CHARGING YOUR CREDIT CARD.

Date of experience: September 9, 2020
California
1 review
4 helpful votes
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Unprofessional
August 18, 2020

Callled about a jack pallet running over my foot by an employee at a grocery store. Dude straight up told me this is a waste of my time. I felt so neglected and helpless with this place

Date of experience: August 18, 2020
Texas
1 review
0 helpful votes
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Brushed Me Off
August 15, 2020

I contacted them about a pending foreclosure and they advised me they could not help me because I could not pay outright. I have tried several times to get legal assistance through them from ANY attorney. This is a paid service only. Heartless.

Date of experience: August 15, 2020
Ohio
1 review
6 helpful votes
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Complete Scam
July 30, 2020

This is a scam. A number of "Leads" I was provided confirmed that they hadn't been in accidents, had never submitted anything requesting a call for representation, and when I requested a refund providing documentation from a "lead" who had never submitted his email or phone number, hadn't been in any accident and actually lived about 2000 miles away confirming the fake lead, MartindaleNolo offered no refund and kept all of my money. They count on lawyers being too busy to sue.

Date of experience: July 30, 2020
Oregon
1 review
2 helpful votes
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I'm just a consumer. I wanted a book on a certain legal subject. I went to Nolo Press. Now, Nolo used to publish real books on paper. They no longer do that cause publishing with electricity and software is making them a FORTUNE.NO MORE REAL BOOKS! No paper, no ink! You just keep book on CD, or---here's one even better--go to blogs where students, ect go and PUBLISH THE WHOLE BOOK ONLINE. ON THE DARK WEB! Give it to Anonymous(the hackers) or Pirate Bay. WHY NOT. You are paying maybe thirty or 40 bucks for a copy made of ******* *******! Think about it! HEY, SENIORS, NO MORE REAL BOOKS.(That sure will make book reading seniors happy! Our eyes will DRY OUT EVEN WORSE. Being on screens all the time. Hooray!)Basically if you value real publishing companies, Nolo is a bad idea. BUT YOU LAW STUDENTS can do this: go to Nolo together, in a true "Student Union,"buy and copy Law books, by buying one between all,, and copying to a hundred students at a time.---yeah, split cost of copying.IF NOLO has REAL LAW, you'll gradually get much cheaper "law books."IF NOLO is "Law-Light"you'll find out. BUT from reviews of Nolo, we read here, Nolo has a BAD REP already. You know what the joke is abouL"Lawyers and sharks---- one breathes water, one breathes air, only difference.".

Date of experience: June 4, 2020
California
1 review
3 helpful votes
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Once you give them your number, that's it. I don't know how long it's been, and they're still calling. I just needed a simple question answered, and so far I've been emailed, texted, and called from over a dozen phone numbers (because I block the number, they'll call from a new number). I've told them in email, over the phone, and in text message that I no longer need their services, but they haven't stopped. I even got a text message from them saying they're just going to keep calling unless I answer, which I have, and tell them I don't need anything, which I have, but they just keep calling. Is there some secret phrase I have to say? I decided not to use them because of the hacks that call themselves "lawyers". It's a crap service that will never leave you alone.

Date of experience: May 30, 2020
Arizona
1 review
4 helpful votes
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Near Worthless Leads
April 19, 2020

Near worthless leads. Run don't walk away from this company. Worst lead quality of any company I have encountered in 20 years of practicing bankruptcy law. Honestly, you would do better randomly collecting 20 names from a phone book and cold calling them.

Date of experience: April 19, 2020
California
1 review
0 helpful votes
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Google questions
April 3, 2020

We purchased the 2020 version for $99 and it is worthless. The ebooks are so general in nature that a Google search would give you more in depth information. Save your money and avoid NOLO.

Date of experience: April 3, 2020
Florida
1 review
0 helpful votes
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Richards and Company LPA
February 9, 2020

My ex-husband passed away and I had questions to ensure I was protecting my children from his death. Mr. Richards was extremely helpful in providing advice and guidance on how best to handle the situation. He took as much time as was needed to answer my questions and address any concerns I had. Should I have estate legal issues again I would definitely go to him first!

Date of experience: February 7, 2020
North Carolina
2 reviews
63 helpful votes
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People do the math. There are no personal questions asked. General tap a button kinda answers and they miraculously fit you to a lawyer. I suspect this is a service paid by the very attorneys they are pushing to get more business. When I went back to ask for help on resolving the fact that they sent us to a corrupt lawyer who lies to us (have proof of lying thru an email even) they sent back to the same lawyer! There is nothing more going on on this site than lawyers paying a third party to funnel cases. Shame on NOLO. If you want a good lawyer for ANYTHING the number one thing to do is to go with a BIG multi lawyer firm. I guarantee the small time single lawyers here are here for a reason and it's to get desperate people to sign with them. Single lawyers don't have the money to go to court. Got it in writing from mine, that was obtained thru NOLO. Proceed at your own risk and blame no one but yourself going through NOLO. When things seem too good (or too easy) to be true they usually are. Go the harder, longer route and get a multi lawyer firm with enough money to actually do good for you. BTW, I've used NOLO a number of times and it's always a single lawyer firm I'm pushed off on.

Date of experience: December 3, 2019
California
1 review
2 helpful votes
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Every attorney that they referred me too were about as helpful as chickens with their heads cut off regarding my case... and I do have a legitimate case. Thanks for nothing!

Date of experience: November 24, 2019
Georgia
1 review
9 helpful votes
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As a practicing attorney of 25 years this company, which is a division of Martindale-Hubble, a respected company, approached me regarding lead generation, promising valid auto accident leads at $66.50 each, which were shared between 3 attorneys at most, and a reasonable dispute policy. An initial starting deposit was made for $950.00 under pressure. It took 2 weeks to obtain copy of the terms and conditions of the program. The first lead was disputed, as the prospect was not looking for an attorney, but only advise. This was disputed, as it resulted from NOLO's poor platform for consumer/potential client inquiries. The disputed lease was denied. The next lead was disputed for the reason the person again was not looking for an attorney, which dispute was again denied. The next disputed and denied refund on a lead came from someone other than the prospect, who was not looking for an attorney. At no time did NOLO provide any transparency for the denial, nor will they refund back fees paid for the program upon demand. It is clear that NOLO is a fraudulent service provider that no attorney in America should do business with.

Date of experience: October 11, 2019
California
1 review
0 helpful votes
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Nice
September 27, 2019

J'aime les articles en vente sur ce site. Cela prend juste un certain temps à venir mais quand cela se produit. Vous êtes très satisfait

Date of experience: September 26, 2019

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Lawyers, Legal Forms, Law Books & Software, Free Legal Information


nolo.com
Founded in 1971