• Bookmark

    Northbound Gear

Ratings On Other Platforms

Trustpilot
3.6 / 5
Better Business Bureau
3.5 / 5
Corporate Values

Overview

Northbound Gear has a consumer rating of 2.7 stars from 30 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Northbound Gear most frequently mention customer service problems. Northbound Gear ranks 47th among Outdoor Clothing sites.

  • Service
    21
  • Value
    21
  • Shipping
    21
  • Returns
    19
  • Quality
    20
Positive reviews (last 12 months): 40%
Positive
12
Neutral
1
Negative
17
View ratings trends
15
See all photos
How would you rate Northbound Gear?
Top Positive Review

“The jacket from Northboundgear is amazing”

Mariko H.
7/6/21

I purchased a jacket from Northbound and I am very happy and satisfied with the product. The material of the jacket is extremely nice and it fits very well without making me look heavy or bulky. When I first bought the product I bought it because it had many zippered pockets but after buying it I was very happy with it overall. The material of the jacket is such that it keeps me warm even when I am driving at a high speed.

See positive reviews
Top Critical Review

“Drop Shippers”

Mark M.
12/17/21

This company doesn't have inventory, they take your order then place it with their supplier in China and you wait, and wait, and wait. Customer service will respond with a copy/paste response, absolutely no help. Any additional inquiries are ignored. Order placed 11/29/21, shipping label created in the US. They scan the label every few days but the package never moves. It must hit customs before it gets to USPS. The "warehouse" address belongs to a UPS store! Buyers beware.

See critical reviews

Reviews (30)

Rating

Timeframe

Other

markm2215
2 reviews
11 helpful votes
December 17th, 2021
Verified purchase

This company doesn't have inventory, they take your order then place it with their supplier in China and you wait, and wait, and wait. Customer service will respond with a copy/paste response, absolutely no help. Any additional inquiries are ignored. Order placed 11/29/21, shipping label created in the US. They scan the label every few days but the package never moves. It must hit customs before it gets to USPS. The "warehouse" address belongs to a UPS store! Buyers beware.

Tip for consumers:
Just don't do it. This is a scammer, at best a very bad business model.

Products used:
No product arrived.

Service
Shipping
lorraynem2
1 review
2 helpful votes
December 6th, 2021
Verified purchase

Items orders on October 26,2021. This is advertised as a Canadian Company. After ordering items I found out they were manufactured and shipped from China. As of December 6,2021 and after many contacts with customer service I have not received items. Customer service excused the problems on weather, customs, warehouse, US customs. When I asked to speak with a supervisor, I was immediately issued a refund without my asking for one. Scam?

brettn64
1 review
2 helpful votes
January 5th, 2022

This company advertises easy returns. Well if you live in the US the return shipping is over $20, plus there is a restocking fee that northbound charges. Oh, and you will have to fill out a customs declaration form. The size that I ordered is no where near true to size. Beware of purchasing from this company. They will fill your email inbox with spam and offer no true customer service.

Tip for consumers:
Do not buy from this company!

Products used:
pants

Service
Value
Shipping
Returns
Quality
angelas2019
0 reviews
1 helpful vote
January 18th, 2022

After having sent me the wrong size of men's pants, I have made several attempts to seek a resolution of this problem. Northbound Gear, after finally asking for photos of the item and shipping label (which I provided) has now ghosted me. Judging by the number of similar complaints, I suspect that this is standard practice for Northbound Gear. Save your money, and support your local businesses instead.

Tip for consumers:
Do not buy from this company. When they make an error, instead of rectifying it, they cease to communicate with you.

Products used:
Was not able to use the pants because the wrong size was sent.

Service
Value
Shipping
Returns
Quality
cc726
1 review
3 helpful votes
October 28th, 2021

Look elsewhere! Do not purchase from this company. Purchased 3 items which 2 need to be returned due to very short jacket sleeve length. To return both items will be $66.00! $10.00 is for restocking? I guess it takes a lot to toss into some closet. They will apologize for the cost but I have STILL not received an item that was ordered over a month ago and nobody knows where that item is even with a tracking number? Scam company.

Products used:
Jacket x 2 and bag

Service
Value
Shipping
Returns
Quality
kennethb1097
1 review
1 helpful vote
January 5th, 2022
Verified purchase

Jacket was shipped from New York, but returns must be shipped to Canada. This makes the return prohibitively expensive. Northbound Gear does not display their address anywhere on their website, so it's not immediately clear that this is a Canadian company. Don't buy from them unless you know it's going to fit.

Tip for consumers:
Be sure it's going to fit. The cost of returning or exchanging will be higher than the cost of the product.

rosev98
1 review
3 helpful votes
November 14th, 2021

Huge sizes, have to return my order and pay the shipping cost even it was just delivered. Not good return policy. Better buy at local sports shop or other online shop. Be ready to wait because the ship will come from China.

carriem197
2 reviews
11 helpful votes
January 23rd, 2022

I bought a jacket that was not as advertised. It was a woman's jacket, I received a men's jacket that they called "unisex". The size was far different from the sizing chart, the jacket should have been 19.5 inches across not 22, and the shoulders were huge and boxy. To return this jacket I need to pay shipping and a restocking fee, despite not being what I ordered. Very poor customer service, I will avoid this company in future.

Tip for consumers:
Use another outdoor clothing company with better customer service

Products used:
I am trying to return a jacket that was not as advertised

Service
Value
Shipping
Returns
Quality
stephenc1527
0 reviews
3 helpful votes
January 18th, 2022
Verified purchase

I, like many have fallen for the slick ads this company spits out all over the place. Did some reviews first, but I guess I was seeing the "invited reviews". Have done a lot more digging on various sites and most uninvited reviews are ugly. It does appear they are rebranding gear you can get on Amazon for much less under the brands Tacvasen and Gash Hao to name two. I have not yet received my orders and have asked for them to be cancelled and a refund... which was quickly denied. I'm currently going through a dispute process with my bank to get my money back. As pointed out in one review, the address they give for their location in Surrey BC is a UPS Store. I have messaged UPS to see if this is a normal practice or if they are aware. So steer clear and order through Amazon if you want product like this - same product and lower price. At least you know their customer service is great.

As a follow up to my review I educated myself on drop shipping and the typical model used. On the surface their is nothing wrong with drop shippers I guess, as long as they are not making claims that the items they are selling you are their intellectual property. Northbound claims they design and produce in Canada among other places (aka China). On their website they say this "Committing to design innovative eco friendly products that exceed our customers expectations" and "Designed in Canada". Funny I found the same garments on Amazon under the brand Tacvasen. See Pictures attached. Does this mean they are being misleading or making false claims? They also claim they have a warehouse in Canada. That's not the drop shipping model. So again buyer beware!

Tip for consumers:
Be mindful that many online only companies are drop shippers....educate yourself and really dig into reviews from legit sources like this site. The products you get maybe just fine....but a drop shipper is making a profit from items that might already be out there from the manufacturer at a lower price.

Products used:
Did not receive product. Through more review I discover this company is rebranding and reselling products that can be purchased at a much lower price on Amazon. Asked for order to be cancelled and refund, which they denied.

cc735
1 review
5 helpful votes
December 3rd, 2021

Order took over 2mths to arrive! When it finally arrived the item did not fit. Tried to return item as they promote easy returns, only to be advised by a automated computer response the date was past the return policy date! The item took over their policy date to even arrive due to circumstances beyond anyone's control but their own. Absolute garbage of a company. Shop ANYWHERE else! Scammers at best

Tip for consumers:
Avoid Northbound products!!! A ton of options that are legit.

Products used:
Ordered 2 jackets and bag.

Service
Value
Shipping
Returns
Quality
irenem528
1 review
2 helpful votes
December 9th, 2021

It's been 2 months and 7 emails. Still waiting fir the hiking pants I ordered. I live near Vancouver airport. BC.

adamb1207
1 review
13 helpful votes
June 10th, 2021
Verified purchase

Northbound Gear is your classic Dropshipper, they have done a good job making their website appear legitimate, but all the items on it are available cheaper on Alibaba and the like. Having interacted with them, they will lie about whether their products are just rebranded and more expensive drop shipped products, even when you have evidence to the contrary. Integrity is not one of this company's values. Their "empowering local communities" is just pablum, and having questioned them on their initiatives, they have scant details (which makes sense for a dropshipper). Their "clothing with a conscience" tag line is pure BS.

I have attached a picture of the Gash Hao snowpant, which they call their signature "adventure" pant.

Tip for consumers:
That they are just dropshippers. Live and learn.

Products used:
Pants

Service
Value
Shipping
Quality
judyc17
2 reviews
4 helpful votes
December 2nd, 2021

I ordered from Northbound Gear thinking I was ordering from a Canadian company making and selling Canadian products. My spider sense was dinged when I received a text from them that included Chinese writing. I decided to look further after emailing their customer service. They responded with this: I would like to clarify that we are a Canadian-based company. Our products are designed in Vancouver, Canada, and tested all over Canada! We have production and manufacturing facilities in both Canada (Toronto, Ontario) and China, where our products are produced according to our highest standards in ethics, quality, and sustainability.

In reality, their address is a UPS store located in a strip mall in Surrey, BC. Their clothing and assessories are available on Aliexpress at 1/3 or less the price they are charging. They are making all sorts of fraudulent claims and this is a buyer beware review I get so tired of lying!

Tip for consumers:
Buy the same exact product from Aliexpress for 1/4 the amount.

Products used:
Tactical jacket

Value
Shipping
Returns
johnw4956
1 review
4 helpful votes
January 1st, 2022
Verified purchase

Their "sustainability" page states "By Winter 2021 we will eliminate all plastic packaging from our shipping processes and warehouses."

Well, it's winter, and they have not done this, as confirmed by their own customer support (they blame the pandemic, even though they made the timeline during the pandemic, as they do as their catch-all excuse with any shipping issues).

On top of that 95% of their products are still not sustainable, and their only sustainable item is actually a sweater rebrand that's actually made by a company called Jerico that makes *more* sustainable clothing. Available at Jerico for $82, Northbound Gear sells it for $149.

Northbound Gear is a dropshipper, and they are about as environmentally friendly as you might expect a dropshipper to be. That is, not at all.

If purchasing sustainable clothing is something that matters to you, look elsewhere.

Tip for consumers:
Don't shop at Northbound Gear

Service
Value
Shipping
Returns
Quality
ninam258
1 review
5 helpful votes
January 18th, 2022
Verified purchase

Northbound Gear is a dropshipping company founded by Scotland-raised, now Vancouver-based brothers Sunny and Navdeep Gosal, and (later) Australian James Harrisson. I have interacted with this company on numerous occasions seeking information on the company background and business practices, and I have received almost no responses to my inquiries, but have pieced together their story with publicly-available information.

Northbound Gear was founded in the fall of 2019 by the Gosal brothers as their 4th dropshipping company, and 5 e-business overall. The company they founded immediately before this one was called HobbyKrafts.com (you should go see what people thought of that company, check its online reviews). Having decided a hodgepodge approach was too much work, and after angering a good number of their customers, they shuttered this shop in order to found Northbound Gear, something that is less work, and more scalable, everyone needs pants right? Now they are selling rebranded Gash Hao snowpants as their premier supposedly "designed in Canada" product, and other products mostly available on Aliexpress for less money. Their Made in Canada sweater is actually made by a company named Jerico, and is available for less directly from that manufacturer.

While they are affiliated with One Tree Planted (I contacted the organization) they do little else to supposedly "empower marginalized communities" and much of what is written on their website is greenwashed pablum. Returned items that are sent back to their Mailbox in a UPS Store in Surry, BC are supposedly given to the homeless, but I have never been given the name of any specific organization through which these donations are made, I would suspect they are not made at all.

One day, this company will disappear into thin air, and the Gosal brothers will begin another dropshipping business, as they believe this is their ticket to getting rich (and quick!). The positive reviews on this site are largely planted, forged, written by people at the company, whatever you want to call it, and are being used to promote their products and dupe unsuspecting members of the public. The reviews on their northboundgear.co website are almost entirely faked, and not a single one is less than 3-stars. Having learned from the bad reviews HobbyKrafts received, they started responding on SiteJabber and Trustpilot, and paying to access the advanced features, and planting faked reviews.

Sunny Gosal, the "designer" at Northbound Gear is not a clothing designer, he worked at Electronic Arts software company as a designer, so possibly the only thing designed in Canada about Northbound Gear might be the website, which is admittedly slicker than the average dropshipper. If you value your money, stay far away.

Tip for consumers:
Don't use this site.

Products used:
None of the products were usable.

Service
Value
Shipping
Returns
Quality
orielm2
1 review
1 helpful vote
January 5th, 2022

Buyer beware: if you take the plunge with this company you're effectively in your own. From their customer support - Please note that we have a 60 days policy for all our products. If you want to return the item back to us for a refund or an exchange you have to send it within that timeframe. Also, we only accept returns that are unused and in the original packaging with tags still attached.
Return cost is on you, expect no warranty or support.

Tip for consumers:
Buyer beware

Products used:
Winter pants.

Service
Value
Shipping
Returns
Quality
marikoh2
1 review
0 helpful votes
July 6th, 2021

I purchased a jacket from Northbound and I am very happy and satisfied with the product. The material of the jacket is extremely nice and it fits very well without making me look heavy or bulky. When I first bought the product I bought it because it had many zippered pockets but after buying it I was very happy with it overall. The material of the jacket is such that it keeps me warm even when I am driving at a high speed.

Service
Value
Shipping
Returns
Quality
dalilahf1
1 review
0 helpful votes
July 9th, 2021

I ordered trousers from the UK and they arrived to me pretty quickly so I would say that the services are really good. The company kept contacting a personality through my email and maintained good communication while delivering the product. I would definitely recommend this store.

Service
Value
Shipping
Returns
Quality
elif35
1 review
0 helpful votes
April 8th, 2021

In love with the cargo backpack. It has plenty of pockets and is versatile in terms of the way to carry it. It stores my tablet and other necessary stuff easily. They are perfect for hiking and weekend gateways.

adeliner9
1 review
0 helpful votes
July 11th, 2021

I came across the Northboundgear Store when I was looking for the perfect pants for my hike. I got my product in sometime but the product was extremely comfortable and well made and fitted beautifully. After the perfect experience of these pants, I have also ordered tactical jacket. I will surely recommend this store to my friends and family.

Service
Value
Shipping
Returns
Quality
yellia
1 review
0 helpful votes
April 8th, 2021

The shipping was quick. The explorer water-resistant pants are comfortable, lightweight, and don't stick to me. The quality is amazing and the fit is great. They make me feel secure in them. I wouldn't mind ordering them again.

jimmyn62
1 review
0 helpful votes
April 16th, 2021

I love the expandable backpack by northbound gear. The bag is sleek and trendy with enough space to keep all the things necessary for a 4-day trip. I can carry it in different styles according to my choice. Can't find a better bag to carry along on a business trip.

Service
Value
Shipping
Quality
rebeccaw1137
1 review
0 helpful votes
July 11th, 2021

I had ordered the explorer pants from Northboundgear store and I received them a few days back and I must say that the quality of the product and the service of the store were important for me. The pants are extremely comfortable and well made. I will definitely order from this store again.

Service
Value
Shipping
Returns
Quality
avinc
1 review
0 helpful votes
April 16th, 2021

The pants have a remarkable fit for my tall structure. It fits my height and waist perfectly. They are warm and comfortable with a great texture.

Service
Value
Returns
Quality
oliyaw1
1 review
0 helpful votes
April 8th, 2021

Received my northbound parcel yesterday. The gloves are comfortable and are perfect for extreme and mild weather conditions. I adore the zippered pockets in these gloves. They are ideal for all weather.

Q&A (0)

Questions? Get answers from the Northbound Gear staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Sitejabber for Business

Gain trust and grow your business with customer reviews

About the business

Company Representative

northboundg1
Northbound G.

How do I know I can trust these reviews about Northbound Gear?

  • Sitejabber’s sole mission is to increase online transparency for consumers and businesses
  • Sitejabber has helped over 100M consumers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Northbound Gear?