NorthlineExpress has a rating of 4.27 stars from 1,403 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NorthlineExpress most frequently mention customer service, timely manner, and free shipping. NorthlineExpress ranks 1st among Fireplaces sites.
Found exactly what I was looking for to light multiple porch candles. Had to use many matches, so now, just one. Hurray.
The reason I rated you so well is you stock the fitting I've been trying like crazy to find. Two other companies I ordered from sent me basically appliance connectors instead! Neither understood "why I need that side crimped even though the pic on both sites clearly showed the exposed inner pipe crimped! I'm hoping the third time is the charmer. I got a feeling it is, your the only site that explained the purpose of the fitting. I wish I found you guys way back when.
So far so good! Just hope all goes well! Will send excellent 5-star feedback! After i receive the shelter and set it up! Thank you.
Never do business again with this seller, we returned last September and 6 months later no refund, seller is saying that he didn't received the item.thanks a lot…
Not good
They had the product in stock
Overheated our magicheat during a power outage, and this replacement thermostat worked great to get us up and running again. Thanks!
Had the part I needed
The crew at Northline was very helpful in figuring out the parts needed for our unique stove installation. Unfortunately each length of chimney pipe was dented from shipping I presume. I had no choice but to use them as is since I couldn't wait for returns.
I was disappointed in paying an extra $310 for expedited shipping, but didn't receive the order when promised. I could have just gotten free shipping and still would have received the order on the same day. Northline express wouldn't refund my money for shipping
No complaints, our order came quickly and in one piece! Box was bit banged up, but that didn't surprise me considering how heavy and what the item was. Very satisfied Thank You!
It was chosen for us.
I needed to replace my existing chimney cap and no local hardware store had the size I needed, so a quick Google search brought up this website. The exact size I needed was in stock and the ordering process was very easy. The chimney cap was shipped quickly and arrived before the expected delivery date. Very good experience overall.
The exact size chimney cap I needed was in stock and reasonably priced.
Good help from the customer service person. Verified the cap would work with my stove pipe. Received cap in just a couple days and it does everything thing the information says it will do. Easy to install and absolutely stop the down draft I had.
Customer service was very nice and helpful.
Cheapest price for the quality of product.
Great customer service. Item was shipped quickly, but did not work out. The return process was easy.
Beautifully made and works well. The leather strap allows for the bellow to hang with our fireplace tool set. A bit more exspensive than the on line cheapies but totally worth the extra $. Shipped and delivered on time.
I can't tell you how nice it was to talk to somebody that knew there products and had answers to our questions. Best experience.
Best experience. Helpful and knowledgeable.
Sturdy build and lots of different options to choose from. There's also a price point for every budget. High quality and beautiful craftsmanship.
Variety of options and price
We needed to return an extra pipe that we had ordered, nothing wrong with it, just an extra. We had to push for it on the phone, we only got a return slip after we returned it, they charges a restocking fee and it had already cost a lot to ship back. Overall, I think they are trying to make it easier to just keep stuff and not return it. I feel ripped off, because I only got about half of the original cost back when I returned it due to the return costs.
Friend recommendation
Got the shipment on time, all parts were accounted for, and the end product is so far meeting my expectations. I will say that the assembly experience was harder than I expected and the instructions are sometimes hard to understand, but in the end I got through it after a couple of 4 hr assembly sessions. Probably 8 hrs total in assembly, not including the floor.
Specs and price most aligned with what I needed and could afford.
Needed a double wall telescopic pipe and adapters to hook up to my new stove. Had trouble finding one piece so I called and was helped immediately. Fast shipping and good prices!
Easy site to navigate and pricing plus free shipping.
Extremely satisfied with the fireplace accessories. The quality is superior! Much nicer than expected. Also great price and fast delivery!
Product look was what I was going for. I found them on-line
The ordering experience was fine. Delivery was later than expected. We opened the grate and used it to find out it's not big enough for our fireplace. It's actually smaller than the dimensions in the description on the web site says. When I called to see about exchanging it, I was told it couldn't be because it had been used. I thought it was "satisfaction guaranteed". Guess not. We need one larger and one that is higher than what we got. I'm currently looking around for others.
We've ordered from them in the past over the years and had no issues.
Dear Cynthia, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Sent the installers home. Because I never received the 60 inch pipe. They are charging me extra for another service call. You guys should have told me there was a delay in shipping. Or sub for other lengths. Discount or whatever.
Came up on Google.
This is exactly what we've been looking for! Well built & made to last a lifetime. Definitely much better material & construction than what you will find at local big box stores.
Durability / Material
Site is quick load/react smooth, well layed out and fairly clean. Navigating and shopping was a breeze. Partly my fault for waiting so late before christmas (and maybe i just didn't see it) but i wish there was an option for expedited shipping. A guaranteed 3-day shipment would have done the trick. Standard shipping had it delivered the day after xmas.
Google search -> shopping
Best pattern and design to fit our carpet color and mom's tastes on the 1st page and the best of the 11 pages i looked through.
It was easy to find what I was looking for... before finding the NorthlineExpress website, I already had the part numbers I was looking for, and just plugging them into the search bar brought them right up. The prices were much better than any of the other sites I visited, (I had actually built a little spreadsheet to compare prices among 4 different vendors), and Northline beat the others hands down. For my entire order, I saved over $200 compared to one other vendor, and it was half the cost of buying from the store that sold me the new stove. I only compared vendors that offered free shipping. The shipping came from 2 different locations, but everything was here in about a week, which, considering the weather conditions and delays nationwide, I thought was very good. I had no need to rush, I'm not going to be able to install right away anyway until the weather clears some, so a week was nothing. Another big plus was the pipe and components all arrived very well packed, with absolutely no shipping damage. The weather here has not allowed me to get the new stove installed yet, but the pipe is a brand name, (Duravent), so I expect no problems with the quality. This company is definitely on my "go to" list for any future purchases.
Very pleased with this order. The product selection speaks for itself. The shipping tells volumes! Did a great job.
Quality products
This product really works. My sweeps are very pleased with the results. I use it generously and always burn my stove hot.
I order this product by the case.
Your products and service are great. I have shopped here for several years now.
Wonderful. Even after i ordered some mix matched parts they call me to let me know. Then they helped me with getting the correct parts. Best thing was that they saved me several hundred dollars. Thank you very much. I still havent had a chane to install everything but it all showed up no damage and looks great. Parts fit each other as i have done a dry run
Got lucky as i was searching for what i needed.
I placed an order on Dec 18th for an extra large fireplace grate that was a Christmas gift. It was lost in shipping unfortunately. I emailed them about it being lost and they mailed a new one the next day. It did arrive the day after Christmas, but that was still excellent service in the short time from when I originally placed the order. The fireplace grate is perfect, very heavy and quality is what was expected.
Internet search is how I found them and liked the reviews.
Was able to buy the size stove pipe I need at a good price. Was shipped very quickly and arrived early.
Price and selection.
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
Northline Express is an online retailer and vendor that specializes in fireplaces, chimneys, hearths (the area or floor in front of the fireplace), as well as a variety of other outdoor living products. Northline Express is the most recent addition into the Online Stores Inc. family. Online Stores Inc. is a privately owned e-commerce company that comprises of seven other sites and stores. The sites and stores included are the United States Flag Store, the English Tea Store, Discount Safety Gear, Construction Gear Store, the Safety Girl Store and Lightup. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
Northline Express is based out of New Stanton, Pennsylvania, along with its parent company Online Stores Inc. Northline Express primarily operates out of a warehouse in Youngwood, Pennsylvania and Sparks, Nevada for the shipping and manufacturing of its products. The latter was added to aid and assist in this process to better serve its customers on west coast. Northline Express has two of the very own brands of products with WoodEze, a line that consists of a variety of firepits, firewood racks, camping supplies and heaters and with FiveOaks, a line dedicated to outdoor patio furniture.
Northline Express has a dedicated YouTube channel, NorthlineExpress which has over 17k subscribers. The channel focuses on product reviews, demonstrations, installation and general product information.
The Northline Express site has an exclusive chimney and stove pipe planning guide, named Chimney Wizard which helps customers find and discover what kind of product is best suited for their custom chimney and stove pipe installation needs.
The site does feature products from popular brands in the chimney pipe field such as DuraVent, Selkirk and Shasta Vent.
The site does offer wholesale of its products to qualifying customers and was the reason behind the creation of the WoodEze brand.
Northline Express has received positive feedback from consumers and publications.
History
Northline Express started out as a smaller family-owned business by Rob and Joe Cochran in 1994, where it ran independently until 2017 when it was acquired by Online Stores Inc.
The Northline Express brand WoodEze was created in 2007.
Recognition
2021:
• Northline Express was ranked #14 in Best Online Shops in "DIY, Tools, Supplies," category by Newsweek
2020:
• Northline Express was ranked #1 in Best Online Shops in “DIY, Tools & Supplies” category by Newsweek
Dear Witold, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!