• Novadab

Overview

Novadab has a rating of 2.88 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Novadab most frequently mention customer service, and credit card problems. Novadab ranks 21st among Personalized Jewelry sites.

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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • This is the worst customer service I've ever experienced.
  • Saw a groupon for a Christmas necklace and placed an order on 11/18/18 and still have not received the merchandise.
How would you rate Novadab?
Top Positive Review

“Novadab Analog Watch”

Kass R.
4/15/21

I needed something that will help me pull off an outfit for a formal event when I came across Novadab! I saw their analog watches and it is beautiful! I definitely got to have it and I did! Thanks to Novadab and PowerBuy, I got my item in a lesser price! I just clicked the purple button upon checkout, shared the item to my friends through social media and got a lesser price for the item! That simple! You should try it too! It's amazing. Double thumbs up!

Top Critical Review

“Order Made Black Friday Weekend Never Arrived”

Thomas Z.
1/31/23

Made a Holiday order for my wife and daughter for stocking stuffers. Place order 11-29 and shipped 12-Delivery got lost by post office in NYC/NJ and never delivered. When reviewing deliveries realized never received it and emailed/called customer service. Worthless customer service...did not confirm and re-ship order. No information, no follow up. I understand shipping is out of their control, but the lack of service is what bothered me the most. I am sure they were insured so the only thing they lost was a customer. They said they would replace the items with anything listed. I did tell them if they could not fill the order as ordered to refund my money which they did (4 days after request). What made me mad was their customer service did not even provide me any information. If they are out of stock, tell me...did not attempt to even try to ship items before Xmas with a week to go. If Novadab would have just given me customer service (information), I would not have been pissed off! Thanks for letting me vent.

Reviews (74)

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Reviews that mention popular keywords

customer service (14) order (37)
Thumbnail of user thomasz559
1 review
0 helpful votes
January 31st, 2023

Made a Holiday order for my wife and daughter for stocking stuffers. Place order 11-29 and shipped 12-Delivery got lost by post office in NYC/NJ and never delivered. When reviewing deliveries realized never received it and emailed/called customer service. Worthless customer service...did not confirm and re-ship order. No information, no follow up. I understand shipping is out of their control, but the lack of service is what bothered me the most. I am sure they were insured so the only thing they lost was a customer. They said they would replace the items with anything listed. I did tell them if they could not fill the order as ordered to refund my money which they did (4 days after request). What made me mad was their customer service did not even provide me any information. If they are out of stock, tell me...did not attempt to even try to ship items before Xmas with a week to go. If Novadab would have just given me customer service (information), I would not have been pissed off! Thanks for letting me vent.

Thumbnail of user kassr3
1 review
0 helpful votes
April 15th, 2021

I needed something that will help me pull off an outfit for a formal event when I came across Novadab! I saw their analog watches and it is beautiful! I definitely got to have it and I did!

Thanks to Novadab and PowerBuy, I got my item in a lesser price! I just clicked the purple button upon checkout, shared the item to my friends through social media and got a lesser price for the item! That simple!

You should try it too! It's amazing.
Double thumbs up!

Service
Value
Shipping
Quality
Thumbnail of user sarai10
1 review
0 helpful votes
December 21st, 2022

I had purchased from Novadab prior to the pandemic and was satisfied. This year I purchased a necklace that is for a little girl not a woman. The web site did not mention it was for a child. I have had no response to my emails to their support address. Their phone number rings without any answer. I will never purchase from them again. There is no way to return the merchandise.

Tip for consumers:
Do not purchase from Novadab unless you are sure you intend to keep the merchandise.

Products used:
None - the merchandise I bought was for a child not me yet the web site did not specify a child's necklace

Service
Value
Shipping
Returns
Quality
Thumbnail of user lynnef63
2 reviews
0 helpful votes
March 1st, 2020

I ordered a beautiful necklace from this site. It arrived quickly and I was extremely happy with it. I wore it once and when I went to take it off it got stuck on my shirt and I probably caused it to break. I emailed their customer service asking if I could return it to be fixed... I sent them pictures of the necklace. Instead of me mailing it back for repair, they sent me a brand new one! Beautiful pieces of jewelry and outstanding customer service. Treat yourself and purchase from them

Thumbnail of user dougj267
1 review
0 helpful votes
January 31st, 2022

I ordered a pair of sunglasses in September but they have never been received. I contacted Novadab and gave them the order number and USPS tracking number and they replied giving me the tracking number that I had given them in my request. They just indicated it was my problem not theirs.

Thumbnail of user lisaw842
1 review
0 helpful votes
March 14th, 2020

Loved the jewelry came in its personal keepsake bag. Jewelry is looks better in hand than on the website. Pleased customer.

Thumbnail of user maryannm168
1 review
0 helpful votes
June 18th, 2021

I received my sunglasses which came apart after only using them a few weeks but since they were purchased more than a month ago they would only replace them if I paid a 50% charge. I've been trying to reach them by phone as they instructed but the phone just rings with no answer or message system.

Thumbnail of user mayrao8
1 review
1 helpful vote
March 27th, 2020

If you have any concerns or questions they are quick to respond and resolve what ever the issue is.!

Thumbnail of user susanm422
1 review
8 helpful votes
March 29th, 2018

To make a long story short, they took money from me without producing anything. That is considered theft. Lesson learned. Their business practises are quite shady. Phone rings forever, man doesn't know what he is doing, manager on floor and not able to call back for 6 hours (!), unacceptable behaviour, no answers, and so on. Don't waste your time or money. By the sounds of it, I was better off not to trust these people or purchase anything from them... its all garbage.

Thumbnail of user juanc525
1 review
0 helpful votes
October 9th, 2020

This is the second time I buy from them and I was not disappointed. Beautiful jewelry at amazing prices is great. This time i bought 5 different sets of jewelry all of which surpassed my expectations. They have tons of different styles of which i have gotten several different ones for my girl friend and she has loved all of them (as have I when I checked them). They are also very attentive if you have any inquiries. The coupons they offer make this an amazing buy for a university student like me with not many funds. I highly recommend them, I truly hope they stay in business long.

Thumbnail of user kathleend305
1 review
0 helpful votes
March 1st, 2020

I purchased items through Groupon and it was routed through Novadab to pay for shipping. It accidently charged me again for the items purchased. I contacted Novadab and got an immediate response and refund for the charge. I was amazed and very pleased. I will certainly do business with them again.

Thumbnail of user stefaniee3
3 reviews
3 helpful votes
June 4th, 2019

POOR quality and TERRIBLE customer service! I purchased a Groupon for sunglasses and received 2 of the same color, which I did not order. Even though it was their mistake they would not correct the issue, They offered to exchange it if I paid for the shipping. I'm pretty sure this company won't be in business for long. It also caused me to never buy a Groupon again, their customer service over this issue was just as bad. Screw me once shame on you, screw me twice... well I'm not giving you the chance!

Thumbnail of user angelam391
1 review
0 helpful votes
July 25th, 2018

Loving this new boho style beaded bracelet I got! So cute, easy to put on wrap design, and comfy! Lots of compliments on it already!

Service
Value
Shipping
Returns
Quality
Thumbnail of user brendaw261
1 review
5 helpful votes
March 25th, 2019

My granddaughter got better quality sunglasses with her Barbie doll! I've requested info on how to return these for a refund. Haven't gotten a response yet but I remain hopeful. This is not even a case of you get what you pay for -- it's worse. I have seen better quality sunglasses at the neighborhood dollar store.

Thumbnail of user lisag864
1 review
0 helpful votes
January 22nd, 2020

What GREAT customer service I experienced with Bryan from your company! Had to contact your Customet service regarding placing an online order I wanted to place. Bryan was SOOO professional and made the process SO easy for me. Thank you for having such a fabulous customer support representative!

Thumbnail of user patsyb43
1 review
4 helpful votes
January 14th, 2019

This company is absolutely awful! I have had nothing but problems with them and Groupon won't help as they tell me that my groupon has been redeemed and so I have to deal directly with Novadab. I had to go round and round with Novadab as they didn't want to honor my free shipping. Once I finally got that taken care of the order took several weeks to arrive only to open it up and see that they sent me the wrong necklaces!

Thumbnail of user manishg22
1 review
4 helpful votes
March 15th, 2018

Purchased quite a few products from Novadab. I am very very happy with the quality of the products. Quality is great be it watch or jewelry and did not loose the shine after exposure to water.

I contacted them after accidently breaking one of the hooks of my necklace (kids) to see if I can get a replacement... and the generous customer service replaced it for no cost to me.

Great people, great product and great price & service

Thumbnail of user pinah
1 review
1 helpful vote
June 4th, 2018

I was excited to happen upon this line. I ordered 8 bracelets (as end of year teacher gifts) and was very surprised when I received my package at how wonderful they were in person. There was one incorrect bracelet and was told to simply email them the details and I would be sent the correct bracelet. I was pleasantly surprised to have a response immediately and am looking forward to getting my last bracelet - I will recommend and use them again!

Thumbnail of user jordann51
1 review
1 helpful vote
May 2nd, 2020

I ordered several items and one of the necklaces came broken. The string of beads on the one side was completely unraveled, and all of the beads were in a pile in the bottom of the bag. Completely unacceptable. Given how the items were securely packages, I don't think it fell apart during the shipping. I think this was a very cheaply made necklace that unraveled on it's own. The day I received the package, I reached out to the company asking for a refund or a new necklace. It has been almost a month and I have heard nothing. Awful customer service, and crappy jewelry. DONT BUY!

Thumbnail of user danikshap
1 review
0 helpful votes
October 2nd, 2020

They suck, terrible customer service and do not honour any order, i placed an order in February and sent several email to them, now its October and i still have mot received anything, they want me to contact Usps each time, n the courier told me to contact the seller. They just dont care, i dont recomend them to anyone, they a bunch or crooks

Thumbnail of user julieg293
1 review
4 helpful votes
February 2nd, 2019

I placed and order with a Groupon on December 3,2018 I wanted it for the holidays. When I still didn't have the order on January 12,2019 I emailed them they responded on January 16,2019 saying they will contact the order department so I receive my order as soon as possible. Well today is February 2,2019 and I still have no word or my order. Terrible Terrible Terrible. Don't order from here ever!

Thumbnail of user anikal4
1 review
0 helpful votes
March 12th, 2020

They offered me a coupon since the item I ordered went to back order and won't be here in time for my wedding and they gave me such a beautiful heart earring and necklace set it's so beautiful

Thumbnail of user kristied7
1 review
1 helpful vote
May 24th, 2019

I ordered 14 necklaces through Groupon and Novadab wanted to charge me 97.00 for shipping at first! Oh they did give me a 13.00 discount, so it would have been $84. Unbelievable... I cancelled the order with Groupon.

Thumbnail of user rhondal100
1 review
1 helpful vote
December 19th, 2019

I bought a Christmas necklace which didn't arrive in time for Christmas. The necklace is just ok, but I don't like the fact that I had to pay an extra $2.63 in postage to pick it up at the post office. So I ended up paying $9.62 for a necklace that weighed about 4 oz. Their jewelery might be cheap but they make it up by gouging you for shipping. I emailed them about this before I picked up the necklace and got no answer, terrible customer service! Obviously, they don't give a crap what you think. I will never buy another thing from this company. Wish I would have read all the negative reviews before I purchased from them. Never again, can't believe they have ANY repeat customers.

Thumbnail of user darb1
1 review
1 helpful vote
March 2nd, 2019

I do not like to take expensive jewelry when we travel so this pearl necklace, earrings and bracelet looked like a perfect alternative at a reasonable price. NOT NOT NOT! The lobster claw broke the very first time I tried to wear it! The return policy MAY be OK, but I don't think I should have to return something before I even had a chance to wear it.

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From the business

NovaDab- best online fashion jewelry stores offering designer fashion jewelry online. Buy fashion jewelry online at your favorite online fashion jewelry shopping store!

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Thumbnail of user sahilj2
Bryan W.
Customer Service

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