Numeral Paint

This order has still not arrived and it has been more than 30 days! After consistent communication, I finally requested a refund and was told that a full refund would not be possible, and they offered a 30% refund (for an item that I never received!) Impossible to track the shipping as there is no contact information on the shipping updates. Unacceptable customer service, and I will not purchase from this site again.

Lets start with the packaging, canvas folded several times and jammed in a narrow plastic bag with paints and four cheap and nasty bits of wood ( the frame!).
Bought as a present for my stepson but how on earth can I give him this? The packaging and presentation of this item couldn't be more cheap and nasty... I left a message on their website but they didn't reply.

Three weeks to make it to Atlanta before " transferring to USPS who say they have been awaiting arrival for 10 working days. I tried calling the customer service phone number of Numeral Paint and they either disconnect without answering or the phone rings for five minutes

Edit - four days after initial review the package turned up. The canvas is of good quality. The downside is they only supply a minimum amount of the paint, if you are not careful you may run out. The paint is also very fast drying and requires thinning. I would trate the paint quality as a 4 on a scale of 1 - 10. Brushes are typical of this type of kit, in other words functional but don't expect them to last

Total time from order to doorstep was 33 days which included Thanksgiving weekend. A large part of the delay was the USPS which managed to lose the package. Still I would allow at least 4 - 5 weeks for delivery.

Even though they have a good selection of paintings to choose from I doubt I wll order from them again

Painting looked nothing like the picture and they refused to refund. They are a joke company. Don't order from them. Cheap paint too.

Can't get the wrinkles out of canvas where it was folded. Should have been wound up to prevent creases Poor preparation. Won't buy again.

I am currently disputing this company with my bank after three months of issues. Thanks to the wonderfully awful USPS, my package was 'lost' so after much back and forth they resent me my canvas. Order received today and it was missing the frame that I paid extra for. I am currently disputing with my bank but I do not expect these people to even try to give me a refund.

They got the address wrong twice! I had sent them the correct address 3 times. I paid two shipping fees and the original purchase and I get nothing. What a rip-off. I've given them a chance to make it right and I'll delete this review if they do. I'd add an image but I have nothing to photograph. Nothing... I've been waiting 3 months.

I ordered 57 dollars worth of paint by number and they even changed it to 77 dollars when they finally sent it in May when I complained. I have filed a police report for theft and working with the Federal Trades Commission to have something done about these people. They only sent the pictures out when I complained.

Im so disappointed!
When i got it, canvas is all winked and my paint is hard and dry like rock!
Don't buy extra stress!

Paint dried up before I could finish the painting. Tried to order more paint by email and they kept saying they emailed me an invoice but it never came through. Very disappointing

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Where to begin? Ordering. Charged card immediately. Waiting for shipment… they said the order was "complete", when I had not received product. Tracking number… wrong. Delivery of product (if in fact it was my order), sent to HONOLULU, HAWAII! I'm in Maryland. Customer Service… non working contact phone number and will not reply to my emails but to tell me to give it 30 days! I can already see via tracking and my account number that whatever package was delivered to Hawaii and on their site, my order is "completed". I am hopping mad. However, I will make it my personal mission to shut this business down. Watch. I am seeking a class action lawsuit. Dissatisfied customers… pay attention. We'll get our money back, and then some.

This has been the worst place to deal with. The paint dried out before I could finish the picture. I have been trying for over a month to purchase more paint. The phone number gets you no where. The emails they take forever to get back to you. They tell me they have sent me a copy of the invoice for me to pay but I never get that email. I get all the other emails they send me. Asked me for a different one cause there must me a problem with my email. Nope never got any email to that address either

OK. They do not include an actual PICTURE of the finished painting and it is very difficult to print it off the site--like impossible. It's nice to see what it will look like as you are painting--other sites provide this.

The website makes it very hard to find something specific because the categories are so general--you could search for hours for one canvas--that's the idea!

I haven't started painting yet, so not sure of the paint quality. The brushes are throwaways--do yourself a favor and buy professional ones--they are not that expensive.

I am happy with the canvas, arrived in good order. It would be easy for them to fix the irritations and make the experience a lot more enjoyable. All in All--not again.

It took weeks to get my order. Four of the paints were completely hard and two of them could be salvaged by adding water but they were grainy. Their "customer service offer" to me was to rebuy the paints and pay for the shipping! I declined and learned my lesson about buying products that are shipped from China. Next time I will buy from a local craft store.

Very happy with the kit. Excellent quality canvas and paints. Speedy delivery to Australia too. Colours were bright, just like the advertised picture.
Recommend this PBN site.

Items were well presented on the website when delivered there was no packaging and the product was rubbish - they are not cheap purchased as a gift so bad I had to buy my wife another gift too embarrassed to give them AVOID
Order number ******* 24/10/2021

I ordered 4 of their paint by number as they pictures online looked amazing. I received them today, and I received for stamped canvases rolled up with 4 packets of the paints that go with them and a small picture to represent what the finished product should look like. I wasn't disappointed in the time it took to get them, just the overall lack of packaging and the jumbled mess with the packets of paints and horrible brushes. I paid more for them because I thought I was getting a quality product.

I ordered two framed canvases, extra brushes and a magnifying light in mid December. I didn't receive my paintings until the end of January. The magnifier cost $27 and was plastic! Didn't even work. Contacted them for refund. They would only replace. Fine. Took another month for replacement. Guess why? Everything is from China! So cheap! The paint doesn't cover the numbers in the canvas. I paid over $140 on this junk.

I highly recommend using MASTERPIECE BY NUMBER. I bought from them previously and had no problems. I only changed companies for the variety in subject matter. IM GOING BACK TO MASTERPIECE BY NUMBER.
I suggest you save your money and don't waste it on this company.

After anxiously waiting over a MONTH to receive my order, it's not even of the custom photo I uploaded. In fact, I cant even tell what it is supposed to be. Also, the contact us phone number provided is INVALID. Waste of time and money!

I ordered on Dec 1,2021 for a Xmas gift and today is Dec 27,2022 and it is still not here. Now that is see reviews I guess I will not receive until The end of Jan if then and apparently they don't give refunds. Buyer beware! I should have read the reviews! My niece didn't receive her Xmas gift

Company claimed they didn't receive my images, though website confirmed they did. I received one email (and no text - even though it was text they used to confirm my order) that went to junk asking me to upload my images in email. I called customer service and they told me I'd be charged $5 per order (I had 2) for cancelling. I was told I had to respond to the email message they sent either with the images or to cancel. I found the single email in junk and was responding to upload the images again, when I receive a text that my orders were cancelled. This company got $10 for NOTHING. Total SCAM.

Shame on me for believing that the product I would receive would be the product that was advertised, at such a great price. I ordered three kits and I am including photos of one of them. The quality of the one that I am showing is also representative of the quality for the other two.

As you can see the image advertised online is high quality, high detail/resolution and gorgeous. The picture that I got to paint looks like a watered down photocopy of this picture with no intricate detail whatsoever, like all the illustration is almost deconstructed. I've included close-ups of alice, the rabbit, and Tweedledee and Tweedledum. With how they look in the picture that was advertised online versus what they look like in the image that accompanied the paint by number kit as well as what they actually look like on the canvas. It's ridiculous.

In some cases it's hard to even make out what the shape is supposed to represent. It's an absolute disgrace. It's false advertising and it's bait and switch. I'm going to leave this review on their website but I have no doubt somebody will take it down so I do intend on leaving this review on every other site I can find to review numeralpaint.com.

Do NOT make the same mistake that I did. Find a higher quality paint by number retailer!

And to numeralpaint.com: either make the product you sell match the listing or make the listing match the product that you sell. It's called truth in advertising, take a lesson in it.