• NYX

NYX

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Overview

NYX has a rating of 3.6 stars from 31 reviews, indicating that most customers are generally satisfied with their purchases. NYX ranks 8th among Cruelty-Free sites.

  • Service
    8
  • Value
    12
  • Shipping
    8
  • Returns
    5
  • Quality
    12
  • Full refund
  • Price
  • $ $ $
Positive reviews (last 12 months): 40%
Positive
2
Neutral
0
Negative
3
1
See all photos

What reviewers want you to know

Positive highlights

  • Shipping time was fair, and I have not used their customer service.

Critical highlights

No critical highlights yet

How would you rate NYX?
Top Positive Review

“Best brow product for thick bushy brows!”

Sam R.
3/20/22

All my life I've had very thick and bushy brows that whenever I let grow out would be very hard to manage. By the time I would get home my eyebrow hairs would be going in different directions. Ive tried a lot of failed products that didn't help my brows stay in place but the nyx "the brow glue" became such a staple in my makeup routine. The consistency feels exactly like glue and holds my brows in place the entire day!

Top Critical Review

“Téo years of Waiting”

Adelaide Rodrigues da Costa C.
2/12/23

Two years of waiting and almost a month that I received products all broken, They ignore my messages and do nothing. Nyx didn't need to behave like this, she knows that there are people who are hurt but pretend not to see it. Such behavior is not acceptable. I keep waiting for them to give me back what is mine.

Reviews (31)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (5)
Thumbnail of user samr199
77 reviews
47 helpful votes
March 20th, 2022

All my life I've had very thick and bushy brows that whenever I let grow out would be very hard to manage. By the time I would get home my eyebrow hairs would be going in different directions. Ive tried a lot of failed products that didn't help my brows stay in place but the nyx "the brow glue" became such a staple in my makeup routine. The consistency feels exactly like glue and holds my brows in place the entire day!

Value
Quality
Thumbnail of user natalii5
2 reviews
0 helpful votes
April 8th, 2022

NYX is one of the best companies in this business with its wide spectrum of goods and high quality!
Especially precious are colors that can be found within their cosmetics series. The best! HIghly recommend!

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Thumbnail of user adelaiderodriguesdacostac
1 review
1 helpful vote
February 12th, 2023

Two years of waiting and almost a month that I received products all broken, They ignore my messages and do nothing. Nyx didn't need to behave like this, she knows that there are people who are hurt but pretend not to see it. Such behavior is not acceptable. I keep waiting for them to give me back what is mine.

Service
Value
Shipping
Returns
Quality
Thumbnail of user yasminb32
60 reviews
27 helpful votes
January 26th, 2021
Verified purchase

I love NYX makeup - it's affordable and cruelty free. There's such a great range of products to choose from, my favourites are the lip butters and eyeshadows. The website is easy to navigate and you can search for all the products & prices on there, however you cannot buy directly from the website in AU. It directs you to the Priceline website, which is no problem and super easy to use, too.
The quality of the makeup is incredible, especially considering the low prices. Overall, one of my favourite makeup brands.

Service
Value
Quality
Thumbnail of user awasa
10 reviews
2 helpful votes
August 8th, 2023

My wife always tells me that he buy cosmetics only from this brand. Uhm... I guess her favorite highlighter or stuff like that made out of this brand too.
I basically gifted some cosmetics from Nyx to here, and she was quite delighted. Imagine, I was forced to remember all these names of "woman" stuff to buy them... It's a torture :D

Thumbnail of user laurinantoine2001
1 review
1 helpful vote
July 6th, 2023

I ordered products June 25 and wondered why I didn't receive any notification after 3 days. I contacted agents through their website and someone finally decided to tell my order couldnt be process after they took my money and canceled my order. The principle was if I have not reached out no one would have said anything! I'll never buy from their company site again.

Products used:
None

Service
Value
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Returns
Quality
Thumbnail of user hollyn57
3 reviews
12 helpful votes
May 14th, 2020

Bought really a lot. Usually in stores, but online too. My signature lipstick is from here and everyone tell me I'm like a goddess with it. Such a pity they don't have it anymore!

Thumbnail of user emilyh660
2 reviews
33 helpful votes
August 3rd, 2021

Zero negative words to say about NYX. By far one of my favorite make-up brands. Extremely affordable and gets to me so fast. My fav is the NYX vinyl liquid eyeliner have been using that for years now so good!

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Value
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Thumbnail of user mackenziez15
1 review
0 helpful votes
January 11th, 2023

These calendars are crazy popular this Christmas and I was excited to open 24 MAKEUP gifts but was left disappointed. I bought this calendar as shown in photo for 60 fvcking dollars. Of course it's my bad that I didn't check online what was gonna be in it but I wanted it to be a surprise. More than a half of those "makeup" gifts contain useless coupons that everyone threw away. What the hell does a photo album have to do with MAKEUP? I was embarrassed to open every coupon. Shame on NYX. I can't even use my NYX makeup anymore because I get an Ick of this unpleasant event. Whoever designed this, fvck you, I hope you get to be as disappointed about your life as I was about this calendar. People are at loss for worlds. Why don't we nominate the most expensive and worst advent calendar in history. AND in addition, every product i got was small, but the boxes they were in were so unreasonably big, seems like someone wanted to make a big looking calendar for cheap as possible.

Thumbnail of user courtneyb581
1 review
0 helpful votes
August 29th, 2022

I got drunk af for my birthday, drank all night, puked out the passenger side of a car, slept, & woke up with this lipstick still on like I had just applied it. To say I'm impressed is an understatement. Great product.

Value
Quality
Thumbnail of user maitens1
3 reviews
0 helpful votes
January 5th, 2022

I bought an eyeshadow palette (ultimate bright) and I don't regret it all. It's an amazing choice of colors and the pigment it's really -maybe pun intended- bright. The only thing it could get better its the purple eyeshadow. Must clarify that it was a gift, and I didn't need to use the customer service.

Value
Quality
Thumbnail of user renatea11
1 review
1 helpful vote
June 12th, 2023

My order came after 4 weeks of waiting and one item was missing.
Multiple attempts via email regarding addressing the matter and as of yet no replies to my emails.

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Value
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Returns
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Thumbnail of user ammys4
2 reviews
0 helpful votes
March 18th, 2021

I have been using NYX cosmetics for about a year. I have - eyeshadow palette, eyeshadow foundation (my favorite!), Concealer, matte lipstick, powder and blush.
Immediately advertising the foundation for the eyeshadow - be sure to try it. All my adult life I was dissatisfied with the fact that the shadows rolled down after a while. And it does not matter, expensive shadows, high quality or vice versa. The result is the same, with a time difference. After getting to know the base for the shadows, NYX was honestly in a pleasant shock.
The concealer and powder are very decent too. The first one even ousted a similar product from my cosmetic bag, but 2 times more expensive.

Thumbnail of user geffc1
1 review
11 helpful votes
March 14th, 2019

They effectively don't let you cancel an order placed at night because of their customer support hours, and they marked most of their items as final sale discount so I couldn't return it. Shady company.

Thumbnail of user jessicas539
4 reviews
11 helpful votes
August 11th, 2018

The leading high end feel at the drugstore. Nyx makes one of my favorite gel eyeliners and I would be truly lost without their unique formulas.

Thumbnail of user anitam19
2 reviews
12 helpful votes
April 9th, 2015

I ordered 4 prismatic eyeshadows from their US website as they were unavailable in the UK. With tax included it came up to $30.50 but since they do not deliver overseas, their company endorses MYUS.COM for all international shipping with the promise of free standard membership. This is well and good but the price of shipping by MyUs is extortionate and had ended up costing me $39.85. This means that it has cost me about $80 to purchase simple eyeshadow weighing 0.6lb. I find it outrageous that NYX would partner with such a shipping company. It appears that these two companies are complicit in suckering unsuspecting customers into this scam. In what world is it reasonable to spend over $80 for 4 eyeshadows.

I just thought I would let NYX know how much of a disservice they do to their international customers (or maybe they just don't care for them).

Thumbnail of user eshleyg1
3 reviews
0 helpful votes
August 10th, 2021

I just did not put one star for the quite controversial experience of using a foundation (can't stop won't stop) which really looked awful on my face, maybe it was just only my such experience and for others, it will be nice, but not for me. Everything else I really love, especially glitter for face makeup and body, which looks totally awesome on the face, especially on eyes as a shadow, looks really festively, moreover, shadow palette (ultimate utopia) which looks perfect on different faces, colour skin, eyes shaped and so on.

Thumbnail of user minam21
19 reviews
85 helpful votes
May 29th, 2023

But I absolutely hate their shipping. Honestly they said my stuff was shipped the next day. Come to find out it was never shipped. I had to contact them and they finally sent it out. It'll be 9 days tomorrow and I still haven't received my micro brow or my lipstick. To be fair today is a Holiday but had they shipped it out like they said they did I wouldn't be where I'm at now.

Shipping
Thumbnail of user alexaf10
8 reviews
39 helpful votes
September 4th, 2018

Nyx is one of my favorite drugstore brands, they have the feeling of high end makeup with a drugstore price.

Thumbnail of user alexaf9
23 reviews
1 helpful vote
September 4th, 2018

Nyx is one of my favorite drugstore brands, they have the feeling of high end makeup with a drugstore price.

Thumbnail of user ellieb28
6 reviews
66 helpful votes
August 24th, 2015

I purchased several lipsticks from them, from their Wicked Lippies, Macaron Lippies, and Extra-Creamy Round Lipsticks lines, and I love all of them. The Wicked and Macaron lippies were $6 each and the Round Lipsticks were $4 each. They have a wonderful range of colors from your basics (reds, pinks, nudes) to wild (blues, greens, bold metallics) and something to suit every skin tone from pale porcelain to deep dark brown. Shipping time was fair, and I have not used their customer service.

Thumbnail of user blakei9
5 reviews
11 helpful votes
October 9th, 2020

Price and quality are good. Not the best but still love it! Wasted my money on KKW's $#*!. Recommended

Thumbnail of user nicop7
61 reviews
129 helpful votes
April 11th, 2019

NYX liquid lipsticks are some of the best affordable liquid lipsticks out there. I recommend them to anyone on a budget.

Value
Quality
Thumbnail of user clarar37
Clara R.
514 reviews
610 helpful votes
September 10th, 2018

There butter lip gloss and gel lipsticks are very nice i bought some on sale the other day and the gel didnt wear off which suprised me

Thumbnail of user schelbyh
5 reviews
5 helpful votes
August 7th, 2018

Products are very comparable to higher end products! You'll barely tell a difference as to which brand you're actually using

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About the business

Discover NYX Professional Makeup & beauty products today on the official site and shop all of our new products, best sellers plus much more!

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  • Full refund
  • Value

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