• Ocado

Ocado

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Overview

Ocado has a rating of 3.8 stars from 10 reviews, indicating that most customers are generally satisfied with their purchases. Ocado ranks 130th among Grocery sites.

  • Service
    5
  • Value
    4
  • Shipping
    4
  • Returns
    4
  • Quality
    4
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
8
See all photos
How would you rate Ocado?
Top Positive Review

“A Wow company!”

Gilda L.
4/27/20

I have never felt sure of on-line shopping, Ocado changed all that. I am vegan, and gluten free. I have never before found a food store, that offers such variety. It's incredible! I now find 90% or more in shopping with them. If there's a problem with anything, surprisingly they fix it, making my shopping easier. I believe it's the first tele-marketing company that, even their employee's say, 'They're a great company'. As a client, that's how they make me feel, Special. They are easy to deal with,, and I feel the prices are in line..

Top Critical Review

“I simply cannot at this point continue”

Review s.
3/14/22

I simply cannot at this point continue shopping from an establishment whose main export seems to be viruses, and enforced by the management, apparently. They are, literally, weaponizing a pandemic! Vile people!

Reviews (10)

Rating

Timeframe

Other

Thumbnail of user mv173
2 reviews
1 helpful vote
March 14th, 2022
Verified purchase

I simply cannot at this point continue shopping from an establishment whose main export seems to be viruses, and enforced by the management, apparently. They are, literally, weaponizing a pandemic! Vile people!

Service
Thumbnail of user sunnys179
1 review
0 helpful votes
June 17th, 2022

Ocado's delivery service is appalling beyond reason. For the third time, the driver lost and damaged half of my order. There is no point using this company when so many others are far better. Ocado equals poor quality and dreadful customer service.

Tip for consumers:
I do not recommend using based on my own experience.

Products used:
Half of order was missing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikea48
22 reviews
117 helpful votes
April 5th, 2015

Pretty good service overall - not too many substitutions which is great and quality is fine too. Drivers are always friendly and happy to help out. Will continue to use for a fortnightly big shop.

Thumbnail of user luisp448
1 review
0 helpful votes
May 23rd, 2022

I dont live 0 because i can
Last week I was parked up and an Ocado van scraped the entire side of my car and also slightly dented the body above the rear wheel arch. Ocado's insurance said I can either get it repaired or get the cash value of the repair paid to me. If the garage considers the car a write off would I get the full cash value of the car paid to me? Dont want to take responsivity and need to get my insurance to sort it don't buy from Ocado stay away from the, make sure you check google reviews about this company Ocado before you buy form them

Tip for consumers:
i dont live 0 because i can
Last week I was parked up and an Ocado van scraped the entire side of my car and also slightly dented the body above the rear wheel arch. Ocado’s insurance said I can either get it repaired or get the cash value of the repair paid to me. If the garage considers the car a write off would I get the full cash value of the car paid to me? dont want to take responsivity and need to get my insurance to sort it don't buy from Ocado stay away from the, make sure you check g

Products used:
i dont live 0 because i can
Last week I was parked up and an Ocado van scraped the entire side of my car and also slightly dented the body above the rear wheel arch. Ocado’s insurance said I can either get it repaired or get the cash value of the repair paid to me. If the garage considers the car a write off would I get the full cash value of the car paid to me? dont want to take responsivity and need to get my insurance to sort it don't buy from Ocado stay away from the, make sure you check google reviews about this company Ocado before you buy form them

Service
Value
Shipping
Returns
Quality
Thumbnail of user gildal1
4 reviews
11 helpful votes
April 27th, 2020

I have never felt sure of on-line shopping, Ocado changed all that. I am vegan, and gluten free. I have never before found a food store, that offers such variety. It's incredible! I now find 90% or more in shopping with them. If there's a problem with anything, surprisingly they fix it, making my shopping easier. I believe it's the first tele-marketing company that, even their employee's say, 'They're a great company'. As a client, that's how they make me feel, Special. They are easy to deal with,, and I feel the prices are in line..

Thumbnail of user luosp
3 reviews
9 helpful votes
March 5th, 2022

Ocado drive have damage my car in a private property, I have call they about 5 times but all the time the said some one will Coll me but this never happen, I should go to the police?

Tip for consumers:
Ocado drive have damage my car in a private property, I have call they about 5 times but all the time the said some one will Coll me but this never happen, I should go to the police ??

Products used:
Ocado drive have damage my car in a private property, I have call they about 5 times but all the time the said some one will Coll me but this never happen, I should go to the police ??

Service
Value
Shipping
Returns
Quality
Thumbnail of user rosea16
10 reviews
11 helpful votes
October 11th, 2012

This site has been good and have used this twice and good service

Thumbnail of user luisp441
1 review
0 helpful votes
April 19th, 2022

OCADO DRIVE DAMAGE MY CAR AND OCADO DONT TAKE RESPOSABILTY, THIS COMPNAY IS THE WORSE IN UK, I WILL NEVER USED AGIAN, PLEASE DO THE SAME, CHECK REVIEWS ABOUT THEM IN GOOGLE

Service
Value
Shipping
Returns
Quality
Thumbnail of user daisyr1
5 reviews
14 helpful votes
October 1st, 2011

Ocado saved my life! No more wandering around a supermarket - they deliver direct to your door in hour time slots. They have a great selection of products - and price match with Tesco. A couple of times they have substituted items I have ordered for other items - but they are happy if you refuse these. Also if any of your goods are damaged or not as you would expect they will refund your money. Recommend!

Thumbnail of user davidp4273
9 reviews
4 helpful votes
April 18th, 2024

I've gone back to ordering from Ocado after being let down so many times by Waitrose. Everything I order turns up, the use-by dates are more than acceptable and the driver lugs my groceries up five flights of stairs (unlike Waitrose who require me to decant my groceries into bags on my doorstep). And Ocado take their bags back...
[Order no: *******005]

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3.8
10 reviews
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