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OFour has a rating of 2.4 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. OFour ranks 14th among Men's Shoes sites.
This company does not typically respond to reviews
Everything product wise, website UX, everything was amazing. The only drawback was the customer service which could use improvement. Thank goodness they delivered and got in contact with me as soon as they could. At least I know now the lead time needed when purchasing stuff from them! Defo would repeat purchase ( without worrying anymore)
My guess is these guys purchase from a site like stockx.com and then mark the prices up even further. Their website looks very similar. Don't bother with them - go direct to stockx. My experience was bad. Item arrived nearly a month later and broken. Eventually I got a refund but because I paid via PayPal a foreign currency charge of 600AED was taken and NOT returned from PayPal with the refund! PayPal just responds with check our currency charges….
My guess is these guys purchase from a site like stockx.com and then mark the prices up even further. Their website looks very similar. Don't bother with them - go direct to stockx. My experience was bad. Item arrived nearly a month later and broken. Eventually I got a refund but because I paid via PayPal a foreign currency charge of 600AED was taken and NOT returned from PayPal with the refund! PayPal just responds with check our currency charges….
Tip for consumers:
Don’t!
I made my order and it said that u will shipped within 14 working days, but till today it's been 22 days and no one respond to my emails, calls and their live chat doesn't work as well…I'm going to wait 48 hours then I'm going to file a complaint in the police station against them…don't order guys order from other big websites
Products used:
None
Dear Noura,
Thank you for your review. We are very sorry to hear that.
Could you please help us with your order number or give us a call at our new call center line at +971 460 86116 so we can help you out with receiving your order or the refund on highest priority. Would be waiting to hear from you.
I purchased 5 Topps F1 hobby box and 5 Topps Chrome hobby box from them. The expected shipment time is 10-14 business days. 15 days passed and they tell me they will ship it in a few days. They shipped it, however I only received 3 hobby boxes and 1 chrome. I have since tried to connect with their live chat daily and they don't reply, and also not to my email. Beware of these scammers. I'll post more reviews elsewhere and on YouTube soon. They scammed me for thousands.
Tip for consumers:
Do not use. If the price of the product go up, they would not even ship your order.
Products used:
Trading cards
Dear Danny,
Thank you for sharing your review.
We are really sorry to hear that you had an unpleasant experience.
Kindly reach us at +971 460 86116 or hello@ofour.com we will be more than happy to assist you with your issue.
Order was placed on 21st Dec.
Deposit payment paid.
After many follows up, different team members reply's, assuring me that order will come within 2-3 days ( some of them said it's coming from US warehouse, some of them from UK warehouse).
Long story short, after total of 27 days, today I got email "Your deposit has been refunded "! Without anyone saying anything. After long time finally I reach some one on call center, reply was:
We cancel your order because item didn't came to UAE warehouse in size that you asked for! Worst online shop ever, definitely not to recommend, stay away from them.
I ordered a pair of Yeezy from them and received it on time though I had a minor trouble with the payment but they attended my concern professionally. Overall the transaction was smooth. Would definitely recommend!
Tip for consumers:
Much better if you will pay in card to avoid confusions. In my case it was my first time so I paid cash on delivery since I was still a bit hesitant but I did pay 20% in advance because I guess that’s their policy but when I received my item they charged me with the same amount so I ended up paying much than the price. Good thing their customer service was willing to help and solved it right away and gave me the refund right after I told them about it. So I recommend card payments.
Products used:
Shoes.
Dear Kai,
Thank you for sharing your review.
Glad to hear that you love your purchase. Looking forward to serving you again soon.
Ofour kept my return for more than 30 days when they do not have any intention of refunding me. Apparently it got rejected because of some "tag" missing. If rejected why not send back the sneakers to me? So you keep my money and the Nike x Off-white sneakers?
Tip for consumers:
Do not purchase from this dodgy site
Dear R,
Thank you for sharing your review.
We are really sorry to hear that you had an unpleasant experience.
Kindly reach us at +971 460 86116 or hello@ofour.com we will be more than happy to assist you with your issue.
After placing a couple of orders with them, I can confirm that they are legit and they actually sell authentic products
Dear Omar,
Thank you for sharing your review.
Glad to hear that you love your purchase. We'll be looking forward to serving you again soon.
I was really hesitant, but when i saw that they offer PayPal payment i was less worried, decided to give them a chance and was please with my experience and i did check the sneakers as well with the local adidas store and it was legit. They do have the authenticity badge which is also great. I recommend them as my experience was great..
Dear Patric,
Thank you for sharing your review.
We are glad to hear that you love your purchase. We'll be looking forward to serving you again soon.
I got adidas ultra 4D NASA Halo Silver from them on 11 Apr 2021. I'm an adidas fan and got many shoes before and I know how comfy they are. This one I got through OFour was not comfy in a very suspicious way! Tow months ago, it started losing color and shape!
I'm very disappointed, will never buy from them again.
Dear Abdulrahman,
Thank you for your review.
Please note that we at OFour has 0 tolerance against fake/UA products which is why all our products go through multiple steps of authentication tests to make sure they are 100% original and unused so we assure you that your adidas Ultra 4D NASA Halo Silver are 100% authentic.
We also offer a one-time exchange for the customers who face issues with sizing/fitting so if you had contacted us within 7 days of receiving your delivery, we could've help you accordingly.
And looking at the images provided, this could've happed due to the regular wear and tear as the shoes are unfortunately not indestructible.
I got my delivery really fast even they said up to 14 working days on the phone. Overall, very satisfied with their service so will be placing more orders with them soon and I am a dunks collector and these people have very good collection.
Tip for consumers:
delivery times are up and down because they said they do the shipping from different warehouses from Canada, USA, UK so delivery can be fast or slow depending on their stock movement
Products used:
Nike Dunk Low Mustard
Dear James,
Thank you for your review.
Glad to see you loving your purchase. Looking forward to serving you again soon.
I have placed 4 orders in total and i'm very pleased with the service and products I bought! I managed to gift my loved ones awesome and dope sneakers! As i'm a sneaker head myself To be honest, the website and app are super friendly, customer service replied to all my emails and called me several times to assure my size. Definitely placing more orders soon and recommending my friends to purchase from oFour.
Products used:
Shoes, sneakers
Dear R,
Thank you for sharing your review.
Glad to hear that you loved your purchase. We'll be looking forward to serving you again soon.
Looks like account fake. I paid for shoes and didn't get anything and I tried to call million times no one replied. Only money gone for nothing
Dear Tatyana,
Please note that the orders processed from our field warehouses can take about 10 up to 14 Business Days from the date of confirmation. Your order was confirmed on the 31st August and was delivered to you on the 12th working day.
Should you require any further assistance, you may reach us at +971 460 86116 or hello@ofour.com
I made my order and on the shipping details it said that it would take from 7 to 14 business days, i kept calling to make sure that it'll arrive on time as it was a birthday gift, and they would always lie and say that the order is on its way and will be shipped to me in a matter of 2 days max, the order arrived more than a month after the order date.
Tip for consumers:
order from here if you don't care when your order will arrive
Products used:
bag
Website is very friendly n easy to find what I was looking for. My experience was great from ordering my item from their App to delivering it to my address in Toronto.
I wasn't sure if the picture of the shoes I ordered weren't as good as they looked in their App but I was wrong, shoes looked as good as their pictures and packaging was good.
I would use OFour again to find unique shoes and other unique items.
Keep up the good work OFour.
Tip for consumers:
For Yeezy always go 1 size up. At least works for me
Products used:
Sneakers Yeezy 350 Ash Stone
Dear Ahmed,
Thank you for your review.
Glad to see you loving your purchase. Looking forward to serving you again soon.
In my 19 years of living in Dubai I have never experienced such bad customer service. At some point they weren't trying to give me my shoes nor my money. I had to mention that the issue was going to escalate to higher authorities such as the police and that's when they got scared and gave me my money back after 4 months. Very rare to find companies like this in Dubai and they're one of them scammers.
Dear Yousef,
Thank you for sharing your review.
I'm really sorry to hear that you had to face such inconvenience. Please feel free to contact us at +971 460 86116 we will be more than happy to assist with any of your queries.
I ordered an amazing pair sneakers from them but unfortunately I ordered a size too small - their professionalism in dealing with exchanges and delivering the correct size in a timely manner is unmatched. They kept me updated throughout the shipping process too. Also, packing was great!
Products used:
Sneakers
Dear Karma,
Thank you so much for sharing your review.
Glad to see you loving your purchase. Looking forward to serving you again soon.
Never buy from this guys! It will take you nowhere when you file a complaint regarding the damaged shoes they're selling! Til now haven't heard from them since I filed a complaint! This is the first and last time I'm gonna buy from them! Don't waste your money with this guys! So disappointed! I said I wanted to return and refund they never replied to my email again!
Note:
When i open the Jordan 4 box that I received it has a very strong rubber/glue smell came from the shoes which is not normal for original Jordan shoes that i purchased from the Jordan Boutique.
Very rare to find companies like this in Dubai,
They are really liars! They really don't care about customer satisfaction.
Tip for consumers:
Stay away read the reviews before purchasing. This company will scam you.
Products used:
No choice, use a expensive damaged jordan shoes from ofour website.
Dear Lucky,
Hope you are doing well. We're sorry to see that you were unhappy with your purchase.
Please note that the issues mentioned are common with the GS (Grade School) sizing due to manufacturing defects. As per our senior authenticators, the pair was still in a good condition to pass our authenticity tests.
The guys in OFour are very efficient and their products and legit
Just received my Yeezy 350. Highly recommended
Tip for consumers:
They say it takes 7-10 days to be delivered and I received mine on the 10th day
Products used:
Yeezy 350 Israfil
Dear Mohab,
Thank you for sharing your review.
Looking forward to serving you again soon.
They don't have knowledge about what they are selling.contacting them very difficult no answer of the phone, after long time you wait you get reply: we will call you back and never calling back.Item they are selling doesn't have full information and they can cheat you this way.
When see the product 2-3 days. After u buy it u get a 7 to 10 business days delivery. Call up the call center, i shall add rush to it. After 7days call again, he did help but it will take the same time.
Me i want my order cancelled and amount refunded as i ordered for a particular day and now it will be way overdue by the time it arrives
They no sir only can do store credit.
But let me see will speak to the manager and put up a request, will let us know tomorrow.
Next day i call the phone lines keeps disconnecting
My opinion- total scum
Tip for consumers:
DONT BUY.
Products used:
Handbags
Dear Savio,
We are sorry to hear that you were unhappy with your purchase.
If you have still a query, please feel free to reach us at +971 460 86116 or hello@ofour.com we will be more than happy to assist you.
I ordered a shoe and it said 7 to 14 days for delivery
I ordered cash on delivery
After 14 days over they emailed me saying if I want to confirm the order I need to pay 20% of the amount.
Why they didn't tell me that on the first day or second third day. Why to wait 14 days to give me this excuse.
Dear Sami,
We are really sorry to hear that you had an unpleasant experience.
Kindly reach us at +971 460 86116 or hello@ofour.com we will be more than happy to assist you with your issue.
Every extremely rare pair of sneakers is available. When many of them were adult release only but all sizes available? The prices are exaggerated for fakes. I don't recommend purchasing anything from them as there aren't any reviews anywhere as well.
Dear G,
Thank you for sharing your review.
We at OFour has 0 tolerance against fake/UA pairs which is why all our products undergo multiple steps of authentication to make sure they are 100% authentic and unused.
The best wesite in UAE realy guys thank i can't trust any other website to provide me orginal bags and sneakers.
Tip for consumers:
original products, best customer service checking all the orders before the confirmation
Products used:
Nike Dunk Low Retro White Black Panda
They state that it takes an average of 10-14 working days to ship the order, now, 30 working days later and I am yet to receive any update on my order…
Attempts to contact or resolve the issue just gets ignored or at best an automated response saying we are sorry for the delay your order is on the way. Never again
Products used:
1000 dollar jacket
They sell products for a much higher price than other online stores, basically ripping people off like the usual scalpers. They also change the prices of their products constantly. Customer support don't respond unless you contact them several times.
Dear F N,
Our nature of business is not as retailers so we could not compare the prices.
However, if you have a query, please feel free to reach us at +971 460 86116 or hello@ofour.com we will sort your issue.
Gain trust and grow your business with customer reviews.
Dear Bob,
Thank you for sharing your review.
We are really sorry to hear that you had an unpleasant experience.
Kindly reach us at +971 460 86116 or hello@ofour.com we will be more than happy to assist you with your issue.