OJCommerce has a rating of 2.37 stars from 883 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OJCommerce most frequently mention customer service, return shipping, and worst company problems. OJCommerce ranks 451st among Furniture sites.
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I ordered a floor lamp. Basically, OJCommerce is the distributor for the manufacturer and did not package the item. They shipped it through FedEx and I got it by the stated date. Upon opening the lamp, it had a defect - through no fault of OJCommerce. I immediately called them, explained the problem, sent pictures and was given a full refund that day. I have nothing but respect for a company that stands behind their business.
I wish I read these reviews before making a purchase. This was the worst experience I had. I purchased an ottoman and received an end table. I now have to pay an additional cost to ship it back and I was expecting to entertain with my new ottoman which was a shipped table. Never Again
I tried to order a cat tower THREE times and every time they would send me the same wrong model of the same brand, trying to convince me each time that that's what I ordered. I waited for two weeks or so for the third time to order it since they told me there was a warehouse issue that has been fixed. Well, clearly not. It's impossible to reach someone higher up, they say you will get a call back from someone but that never happens.
Products used:
None
I ordered a floor lamp. Basically, OJCommerce is the distributor for the manufacturer and did not package the item. They shipped it through FedEx and I got it by the stated date. Upon opening the lamp, it had a defect - through no fault of OJCommerce. I immediately called them, explained the problem, sent pictures and was given a full refund that day. I have nothing but respect for a company that stands behind their business.
Tip for consumers:
They are a great site and offer better prices than similar sites - especially if ordering direct from them and not from one of their copartners.
Products used:
I returned a lamp due to a defective product.
I wish I read these reviews before making a purchase. This was the worst experience I had. I purchased an ottoman and received an end table. I now have to pay an additional cost to ship it back and I was expecting to entertain with my new ottoman which was a shipped table. Never Again
Fantastic price on a rifle safe. It's a little tight for my AR-15 or any title with a scope attached but works well for intended use and good quality overall. Fully lined with soft felt which was a nice feature. A few paint chips but nothing a paint pen didn't fix. Very happy with purchase. Would but from again. You really can't beat the price on this. If you are looking for a solid basic safe for 1 or 2 rifles, look no further.
I had my order delayed the day it was to arrive. I called and they said 3 to 5 more days. 3 days go by and I get a phone call telling me it will be delayed another 3-5 days. Three more days go by and it's still not shipped and told 3-5 more days.
They say it's im stock but they won't ship it.
Tip for consumers:
Don't buy because they delayed and don't ship!
I Love The TV Stand. Very Sturdy, Easy To Built, and Modern Looking! Great Addition To Home. Gave 4 Stars Only Because There Was A Part In The Front Chipped Not Sure If It Was From Shipping But I Painted It With White Nail Polish And The Piece That Goes On The Back Of Storage Was Cracked. I Guess Thats A Risk You Take When Getting Things Shipped :)
I purchased a turtle habit through OJCommerce on the walmart app. Not only did I receive it earlier than expected the product is absolutely perfect. My 2 growing sulcata tortoises have a tremendous amount of room to enjoy being inside before they get too big and will have to go outside. They will be enjoying the space for a long time. The company kept in contact with me the entire shipping process and they provided me outstanding customer service.
Do your research!
Worst customer service ever!
Plus, I believe this business to be a scam.
Please do your research!
Tip for consumers:
Worst experience ever.
Products used:
I ordered a cat tree and was sent much inferior cheap cat tree. Customer service was horrible. Bait and switch very possible here.
I am surprised this company doesn't have a 5 star average. The product is excellent and just as advertised, it arrived ahead of schedule and was easy to assemble. We couldn't be happier. From our perspective this is a 5 Star company.
I went on the reviews and am very disappointed in this child's lounge chair. My granddaughter is 4 years old and the barbie in the picture is 2.5 feet tall. This chair is best for a child between 2-3 years of age. I contacted the company and they charge a 20% restock fee and I am responsible for the shipping. By the time, I pay all these charges, I'm not getting 1/4 the of my money back. VERY UNHAPPY. Will not purchase from them again.
I'm pleased with the purchase of this cart, and it's just what I needed in my kitchen. The assembly procedure is straight forward, with uncomplicated instructions to follow. The materials used to build the cart are of good quality, and the top is real granite. Enough space in the cabinet to fit a couple of appliances e.g., air fryer, blender, etc. Its a very stylish, beautiful cart. I would highly recommend it to anyone who is looking for a compact kitchen cart.
Product all busted up and really damaged when received! Will never buy UN assembled furniture again!
Ordered a computer deck through Walmart.com and it was shipped and sold by OJcommerce the third-party seller. When we got the large box, it was the wrong item as they sent a console table not the computer desk we ordered. The box was ripped open on the side and when we started taking the many parts out of the box to assemble the computer desk, we thought we received we realized there was glass shelf in the box, and it was the wrong item. We called the company and told them we do not have carton sealing tape to seal back the box and we could not get all the parts back into the box. The company OJcommerce told us tough luck drive somewhere and buy the tape at our expense and if anything was damaged on the return back to them, we would be charged for the damage and also charged a re-stocking fee when they sent us the WRONG ITEM!
They then tried to offer us a $47.00 refund to keep the item we did not want and did not order and never mentioned if they would even ship the correct item. Now all the burden of packing the box again buying carton sealing tape to fix the box and seal it falls on us as well as getting it back to them undamaged when we did not order or want this item they sent. Horrible company do not buy anything from them as you will get ripped off and probably get the wrong item sent. This terrible company did not even acknowledge they sent the wrong item just sent us a return label and no sorry or anything else. If you like getting the wrong item and working for free for OJcommerce then buy from them if you want the item, you ordered, and no headaches DO NOT BUY FROM THEM. Just a word of caution and our experience.
Glad I didn't read the reviews. My purchase was only $100. It arrived timely and in perfect condition.
Equipment is uncomfortable, not possible to use for longer than 30 minutes and barely any resistance
I would say that 3 out of 5 is a great review for the item.
On May 2020 I purchased the item via Walmart.com
The chair arrived as promised on time, assembling it was easy but two things I didn't like. I could be a little taller to help bigger children fit well, cosmetically wise had damage here in there, yet I can't get a hold of customer service from walmart as they are saturated with calls and cant be on the phone all day.
I ordered 6 dressers from OJ Commerce through Ebay. The day my first dresser arrived it was clearly damaged just looking at the box which was busted through straight through to the product and you could see that the product was smashed and broken. I immediately took a photo and sent it to OJ Commerce through Ebay. They claimed they could not see the photo clearly and asked me not to file a case through ebay: which is crooked and shows their attempt to not have to refund anything from the very beginning! Through Ebay they declined my desire to return the items. In the end, I had to file through paypal to resolve the situation, and OJ Commerce said to paypal that they will only accept the return if I ship back all the items at my expense. Well I had sent them pictures of 4 of the six dressers that I opened up and they knew that the cardboard and packaging was removed from the dressers and ripped. I'm not a packaging company and it would cost probably over $200 to ship back the dressers. Not a good company to do business with!
DO NOT BUY FROM THIS COMPANY ON ANY SITE! I purchased a small three drawer chest. The problem is the misleading representation of the item and because of that I am unable to use it! The drawer fronts are 5",6" and 6" and 17 1/2 inches wide, but all three drawers are only 15" wide with 3 1/8" depth and only 4" clearance, and only 13" deep! The chest is 16 1/2" deep. The ad states that it is 18" deep and it is only 16 1/2" deep and only 23 5/8" wide not 24"
So now I am out the money, and stuck with a chest that I can't use, because what I need to put in it will not fit! THEY WANT ME TO PAY TO SHIP IT BACK, WHICH WILL COST MORE THAN THE ITEM
This is their response to my email I sent to them.
Dear Susan Fisher,
The item must be returned within 10 days after receiving this RA.
RETURN AUTHORIZATION #, ADDRESS AND INSTRUCTIONS:
1. Wrap the package carefully in the original manufacturer's packaging
2. Return the item(s) to the address provided using your preferred shipping carrier.
3. Returns sent to our administrative offices cannot be accepted.
4. Provide us with the tracking number/s of the return. The tracking will be on the receipt provided by your shipping carrier.
Refunds will be processed after the return is received and inspected by our warehouse.
NOTICE:
A. All returned products MUST be in their original condition and packaging. We cannot take returns if products have been assembled or modified. All items will be inspected upon return.
B. Return shipping costs are your responsibility.
C. Customers are responsible for returns to any address other than instructed.
We generally complete the inspection of returned goods within two business days of receipt in our warehouse and process the refund. It may take 2 to 3 additional business days for the refund to credit to your account.
Products used:
Three drawer chest
Honestly it is very gorgeous and I really needed it clearly to house my work materials. However, the instructions were terrible, not everything was labeled and it was a nightmare. I've made entire bed frames in 30 minutes... this took me 3 hours. Quality wise I'm happy but there was serious frustration. Also please include glue if you're going to have just a lot of plug in pegs!
L really enjoy the chair. Lt's very comfortable. L will recomend it to my elderly friends. Delivery was fast and great.
Thank you!.
First time using this company and I will never use again. We bought a cat tower, and it was made so cheap and very hard on the sitting surfaces - no padding under cheap carpet - Our cats ignore it. They don't offer return shipping, and it's going to be $80 for a return, and the item was $62, so we are going to donate it. Customer Service person was rude and robotic, kept asking "Does it look like t he picture?" - stupidity all around. Stick with well-known national brands, these off brands so NOT have the customer experience as a core value.
Tip for consumers:
STAY AWAY!
Products used:
Cat Tower
They use Fedex Ground to deliver the chair. Fedex Ground drops wherever it is convenient for them, not the customer. They dropped the large box, torn and not secure, near my garage at the bottom of stairs leading to my front door. I am 70 yrs. Old and had to uncrate the chair in the driveway and drag it up several flights of stairs to my house. Almost had a heart attack. Very bad and not customer friendly. All they tell you is that they ship Fedex so I would have thought they would have enough sense to send so it could at least be brought to the front door, if not inside the house. I'd rather pay for shipping than get free shipping and have to deal with that mess.
I purchased a bed frame from OJ Commerce in March. It arrived quickly, which I was happy about, but it wasn't until I finished assembling it did I see a small sticker that said the product contains formaldehyde. Formaldehyde is KNOWN to cause cancer. There was nothing in the product information online that stated this. So, they failed to disclose this, and you only would have seen had you noticed the small sticker on a part of the bed frame. The bed frame also stinks from the poisonous chemicals. But the cherry on top was when I requested to return it and stated why, they told me that I could return it and should just send them the tracking number... meaning they wanted ME to pay for the return shipping for an oversized product that they falsely advertised. There was no way I was going to drag a bed frame to the post office. They're a fraudulent company. I should have just gone with Wayfair or Hayneedle because they have awesome customer service. I took a chance on OJ and I learned my lesson. I also reported them to the Better Business Bureau which I have never done before with a company.
First, they deliver the product three weeks late. Finally got all boxes and then one of the boxes is missing the hardware and instruction. So reached out to their customer service team, and the reply I got is they going to look into this matter and will give me an update in 48 hours. So unprofessional service. I would never ever buy from this company and I would recommend to everyone NOT TO BUY from this company.
Tip for consumers:
Only one tip. DO NOT USE THIS SITE!
OJCommerce offers the largest selection of sporting goods, medical supplies, furniture, home decor, appliances, toys & baby gear at the best prices.