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Claim Your BusinessOlay has a rating of 2.87 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Olay ranks 212th among Skin Care sites.
It's a thin formula that lathers nicely it cleansed while and hydrating my face. The hyaluronic + peptides included are a bonus being gentle and effective removing impurities and dead skin cells from my face without drying my skin. It felt moisturized being supple, soft very smooth to the touch. I think it's a good facial wash I liked the way my skin looked and felt after using Olay Regenerist hyaluronic Peptide Revitalizing face. I received Olay complimentary from Pinchme in exchange for my honest opinion.
I contacted to Olay to return some of Olay products that have a short time for expiration date. I had the deal for those products but all of those products have EXP very close. They seem to try to trap their customers. They do not allow me to return with no reason! I wasted a lot of time and money. I will not pay any penny for Olay products. Be aware with Olay's deals.
I contacted to Olay to return some of Olay products that have a short time for expiration date. I had the deal for those products but all of those products have EXP very close. They seem to try to trap their customers. They do not allow me to return with no reason! I wasted a lot of time and money. I will not pay any penny for Olay products. Be aware with Olay's deals.
Tip for consumers:
look at review carefully before making order
Products used:
costomics
4 transactions in one day for almost $1500 charged to our account on this site. After a week they are still fighting with our banks fraud department. Just shows that they are more worried about their bottom dollar than being legitimate.
Products used:
Will never use this companies products
It's a thin formula that lathers nicely it cleansed while and hydrating my face. The hyaluronic + peptides included are a bonus being gentle and effective removing impurities and dead skin cells from my face without drying my skin. It felt moisturized being supple, soft very smooth to the touch. I think it's a good facial wash I liked the way my skin looked and felt after using Olay Regenerist hyaluronic Peptide Revitalizing face. I received Olay complimentary from Pinchme in exchange for my honest opinion.
After contacting them via Facebook, and IG and filling out a form on their website, I still haven't received my order after three and a half weeks of placing the order. Every time they reply it is a different representative saying "please let us know if you still haven't received your products". They are not willing to solve the main issue immediately, they do not pay attention to previous communications regarding the same ticket number; they just reply to my emails a week after with no solution. DO NOT ORDER FROM THEIR WEBSITE.
Products used:
Never received them
I just purchased new body wash. I had to go to my Dr's office because I broke out in a rash all over my body from using this product. Only Fresh Water & Lavender. I would like to talk to someone. Janis Carter *******514
Thank you PINCHme & Olay for sending me this free gift! A full sized Olay Super Serum! I definitely notice a difference after the first use! My skin feels brighter and more hydrated. My favorite serum by far. The packaging is aesthetic & functional. I will continue to use this in my daily skincare routine
Tip for consumers:
Great products, affordable price, & good quality. leaves your skin looking & feeling amazing after just one use!
Products used:
Olay Super Serum
I am very disappointed that they discontinued the resurfacing peel. I have used this product for years, it is one of my favorites. I had to buy it on Amazon for a very high price. When I can't find it anymore I guess I'll have to go with a different brand. I don't have a receipt because I bought it online.
I have followed all the steps in Olay products for aging, wrinkles and bags under eyes nothing works. Will be buying a different product.
Products used:
All wrinkle and aging formulas and dark spots
I've been a long time user of Olay face cream, lately the pumper has quite and I've had to buy another bottle, I called and they said without the box it comes in, that has the UPC code they can't help me. Who keeps a box? I'm not very happy with this company right now and if they can't help me, I'll find a different company and product. Seriously, who keeps the box a product comes in?!
Worst company ever. Do not order products from them. I ordered products over 3 months ago and have not received my items or my money back. I have spent countless hours try ing get my money back to no avail. Their chat option will not help, phone hangs up on you and email just says they are working on it. Worst company ever. You should be ashamed of yourself.
Do not order from Olay. I accidently ordered 3 orders in june, emailed them and got no reply. When the products came, I kept 2 and sent 1 back for refund, because i had a feeling it would be a struggle. Boy, was i right. It is so hard to reach out to a representative, if you chat with one online, they don't really solve your problem, or take too long to solve it via email. If you contact them through twitter, they dont reply for days. Its August, and I have not received my refund for 1/3 out of the orders. I'm currently fighting for my sanity on trying to get my money back. Worst Company to buy from. Safe yourselves the mental breakdowns.
Placed an order on the 14th of January. Shipped on the 18th with USPS and still haven't received it. No shipping updates from USPS since Jan 27th. No update or response from USPS so I eached out to Olay 2 days ago and all they said was it was in transit and scheduled to be delivered. No delivery date estimate. No additional help or follow up, just call if it doesn't come. It shipped 16 days ago. I live in PA, not a desert Island. At what point is it long enough to be be considered lost or undelivered. Should've never ordered direct. Should've went with a middle man like Amazon for reliable timely delivery. Thanks for nothing, Olay.
Products used:
None. Never came.
I had proof of mailing, and proof of it being stuck in Maryland for weeks with no further movement. I had copies of emails with Olay (yes, they replied). I provided all of this to PayPal and my money was refunded. Honestly, I just wanted to try the product; now I won't even bother. I'll spend my $ elsewhere.
Tip for consumers:
Stay away from Olay.com. Olay products are good; I use them. Just wanted to try something new at a discount price and it was total aggravation. Now I won't even purchase that product in a store; I'll find something comparable by a competitor.
Products used:
nothing; it never arrived
I wanted to try the roughly $16 skin brightening cream. I ordered it and anticipated it to be received within 7 days. Never came. Tracking number states it is in Maryland since May 29th, meanwhile it was in Kearny, NJ for 3 days, 20 minutes from my house. I was lucky that customer service responded. Stated my package appears to have been lost in transit, but have refunded me $89. WHAT THE? I wrote back, this must be some sort of scam. Shame on them. Don't know how they stay in business.
Tip for consumers:
beware; took the money; never received the product; said it would refund me, and had the wrong refund amount, MORE than I paid...ugh I just want this to end
Products used:
NONE; it never arrived.
I have been an Olay user for more than 10 years. I purchased a package of Olay Age Defying Vitamin E as I always have. Something is wrong with this package. It has dried out my skin like no other has. It has also gave me a vaginal infection. I have never experienced anything like this before using Olay.
I cannot reach not one person, on the phone or email. They charged me twice for products I have yet to receive. The second charge was about $20 more than the original order. A very expense mistake. I will not be ordering from olay ever again. Angela Moesly
Received product with the jar open and half the cream on the side of the jar and in the box. Had to speak to 3 customer service representatives to get a refund. A complete run around experience.
Hello, I'm writing you today sadly because I've used your soap products for over 20+ years, and within the past 2-3 years or so I've noticed a change in the soap makes my body feel so dry and Irritating as if the Ingredients have been changed Modified in so way. I've changed my brand of soap to Dove I was highly disappointed because I've been using Olay for so long I just loved it but with the downgrade I feel the soap has made, the bars as gotten smaller prices have increased while the Quality decreased. If you were to go back to their original product I would return as a customer but until then I'm sad to say that I can't buy your products any longer.
I ordered under the BOGO promotion on the Olay site. When I received their product I was short 2 jars of product. On my order receipt it stated the correct amount of product I ordered. I called customer service and explained my concerns. They quite frankly blew me off. I called several times with no satisfaction and was hung up on twice. The customer service representatives are rude, talk over what I was saying and offer no resolution for customer concerns. I have received from Olay a shipping label to return my product, but after reading the reviews I question whether I should, being as it seems once they have your money they don't issue refunds. I would not have given Olay even 1 star, but to submit this review I had to chose at least one star.
My name is Deborah Mace, I'm 59, grandmother of 9 great, grandmother of 2, in 2017 someone gave me my 1st olay night cream, I never considered myself as beautiful, I'm 2 time cancer survivor, skin was constantly dry, sagging, embarrassing, I used that okay EVERY DAY, my skin now after 3 yrs of EVERYDAY use of oil of olay, the only change from then is I now use okay whipped, my skin is beautiful, I wouldn't change anything about it. I just wanted to tell y'all that. I've tried to add a before and after photo, I've tapped the "add photo" box with no success, I'd love for you folks to see the before and after results of this almost 60 gal. Y'all would be jealous
I have used your products for the over 40 plus years and taught my daughters the regime of healthy skin care but after seeing that joke of a commercial with a trans person (Dylan Mulvaney) who acts more like a middle school person….it's a total slap in the face for women! I will never buy another product from your company again and my daughters feel the same. For years women have had to fight tooth and nail to get where we are now and I'm a product of the 70's so to see this joke of a person represent a product for women…. I am devastated! All the women in my family agree with me and will no longer buy your products. Shame on you for pushing women to the back burner to be inclusive for a group of people that don't even make up.******* percent of the world's population!
I cannot order on the website it brings the shop all site up and doesn't let me see the products. What can I do?
I use Olay's Clay Stick Pore Detox Mask. Its solid formula makes it easy to apply on targeted skin. Removes excess oil from skin. It has 4 different options but personally i prefer charcoal mask.
I have for a long while bought this bath soap recently it has been changed it had she's butter in it. I don't like the soap at all it make you feel filmy sticky and chalky it leaves a terrible film in and around the bathtub ruined all I have to say I will not purchase this soap again
Products used:
Cosmetic
I am the care provider for a 96.5 year old blind female. She was given a 23.6 fluid ounces bottle of "OLAY Ultra Moisture Advanced" Body Wash (With Shea Butter, Vitamins B3, B5, and E.) as holiday giftShe applied a small amount to her face (cheeks and nose) after completing her pre-bedtime hygiene regimen, at 8:00 p.m. EST, Thursday, 21 Dec 23. Then she went to bed. In bed, her face began to burn and itch. She had a miserable night. As her care provider, I saw her the following morning, today, Friday, 22 Dec 23, at 6:00 a.m. Her face was beet red. She continued to feel a burn. I called the "OLAY Questions" number at *******261. The male clerk who responded acted exactly in the image of the non-performers who plague the American work force today. After obtaining the product information, he read to me from a script. When I had to repeat myself in response to his questions I decided he either was not paying attention or could not hear me. After he complained that I was "yelling at him," I gave up. This was our first and will be our last experience with any OLAY product.
Products used:
am the care provider for a 96.5 year old blind female. She was given a 23.6 fluid ounces bottle of "OLAY Ultra Moisture Advanced" Body Wash (With Shea Butter, Vitamins B3, B5 , and E.)
Olay Natural White Day SPF 24 Glowing Faieness cream was absorbed and absolutely the best Product. Now it is not available in the market. Please again bring this product to the market.
Tip for consumers:
I want natural white day spf 24 glowing fairness cream again Bring this product to the market . Spf 15 is really not good
Products used:
I want natural white day spf 24 glowing fairness cream
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