Orangetheory

I called in to put my account on freeze as I didn't have daycare for the summer. I was told I could come into the studio on the Sat to sign for the freeze. It was also noted that I was doing a freeze on such day. Monday came they still deducted around 160 out of my account anyway. I called and told them I signed for a freeze. The manager pulled the well u will have a one mi th free in sep and I'm like I need that money now though. She said she just did the freeze will take a few days I said so u freeze and still take the money. I told her I do not want to attend your studio anymore so she sent me a letter saying this was my last payment. Crooked ppl!

My daughter attended a class at the local Orange Theory with a group from her school, and while there, she spoke with the manager. My daughter informed them that she attends school in another part of town, and they assured her that it was not an issue and that she could take classes at any Orange Theory location. Additionally, they informed her about the 30-day quit-free guarantee, stating that if she did not enjoy the classes after 12 visits, she could cancel her membership.
After attending a few classes, my daughter did not enjoy the experience but decided to continue to complete the 12 classes. Upon completing the 12th class, she attempted to refund her membership, but Orange Theory informed her that she had voided her quit-free guarantee because she did not complete all 12 classes at the same location where she signed up. Although my daughter takes responsibility for not reading the fine print, it is concerning that the manager did not inform her of this detail, especially since they discussed the possibility of attending classes at other locations. After speaking with management, she agreed it was her own doing for not getting the refund of $80.00 however she has been charged an additional $160.00 for the following month because she did not cancel her membership 30 days in advance. It seems unreasonable to expect her to cancel her membership before completing the required 12 classes to fulfill the 30-day quit-free guarantee.
Despite explaining the situation to the manager, she did not show any concern or willingness to address the issue.
It is VERY disappointing that Orange Theory seems to prioritize monetary gain over customer satisfaction.

In February me and my wife subscribed the OT program at East Boca Raton Unit. On the sales pitch we were told we could use gyms around the country and Canada, including Vancouver and New York the places we would move in March and April, leaving Boca Raton for good. They were really bold on that, and it seemed awesome for us.
So we used 1 month in Boca and went to Canada. For our surprise, Canada units have the same same but DO NOT accept subscriptions from US. So, all credits me and my wife had could not be used there. We froze our memberships and after a month we moved to NYC. For our surprise again, you can only use NYC's gyms if you pay a fee of almost twice the subscription plan, because they are like prime locations.
Then, I requested a cancellation for our plan and a refund of unused credit (in fact i paid 3 months and used 1). We had several discussions through the phone and we were not able to get any cent back.
So, on sales pitch, everything seems nice and amazing (not to mention we were told we could use OT's heart monitor, but nobody tells you it costs $15 per class until you go to 2nd class). Besides that really bad way of doing business - LYING AND FOOLING YOU - they have very bad customer care and no empathy at all.

I started orange theory in January 2023.
My instructor John he works is Washington Twp
Ask me what my goal was and I said to have a flat stomach by June and he replied with hard work and determination you will! 6 months later my stomach is flat! And I lost 10lbs so orange theory worked for me i love all the coaches in the Washington Twp facility Thank you

I am so incredibly upset I can't even think straight. I spoke to my studio (Riverview, FL) back in March about cancelling my membership. They talked me into just placing my account on hold. I figured whatever, I will place it on hold and then just cancel, as they were trying really hard to not let me cancel.
The hold started the beginning of April. Then at the end of May, someone from the Riverview studio called me to say that they could only keep my account on hold for one more month (the month of June would be the last month that they would not debit my account) and then I would either have to come back monthly or cancel my membership all together. I told her that I wanted to cancel, because I could not afford it anymore.
She told me that in order to cancel, I would only have to pay for one more month (July), and that would be the last of the auto debits and my membership would be cancelled. I wasn't happy to hear that, but I figured " What the heck, one more charge won't hurt and then I will be done". I even asked her if I had to come into the studio to sign paperwork and she kindly told me no. She was so nice and seemed very efficient on the phone, I figured I was in good hands, and she would cancel as she said she would.
I got charged in July (just like they told me) and then attended classes that last month.
Well on 9/1, and I got a call from X, the Studio Manager in Riverview. She called to see why I haven't been to class. I asked her what she was talking about as my membership has been cancelled for a month. She acted like she had no idea what I was talking about. I told her about the conversation I had with one of their employees months prior and told her that July was my last month there. She tells me " Well I have no record showing you called to discuss your membership". That's when I decided to go online and check my bank account and sure enough on 8/9, they debited $159.00. I am like " You've got to be kidding me, I want my money back".
Rather than apologizing for the mix up, or trying to figure out how to resolve, she made me feel as if this was my fault. I was extremely angry at this point. She then told me " I will call you back". It's now been 6 fulls days and I still have yet to get a call back. It blows my mind that a company with an extremely irate customer, just blows them off. Never in a million years is this okay. Its' now Monday 9/7 and still no call back from Orange Theory.
So now I have been incredibly stressed all week long; stressing about $160.00 that was stolen from me. I had to contact my bank and cancel my debit card. So now, I have no debit card for the next week and now I have to switch all of my auto debits because I am sure they will try to charge me for the month of September as well and then say " Well you never said you wanted to cancel".
I am sorry but this is absolutely unacceptable. I would never expect this from a company like Orange Theory. They are not a company committed to Customer Service. I feel like I have been lied to and stolen from. Their behavior is absolutely predatory and down right disgusting. I want my $159.00 back ASAP. I can't believe I didn't do adequate research on this company, as this type of "miscommunication" seems to be the norm by the looks of all of the reviews online.

Honest review. I went to 2 cities bc I live in one but short term biz in another. I signed up with my temp city letting them know I live in Los Angeles. Here's some issues:
1. LA/NYC & other major cities is not part of premium unlimited. It's a diff tier of premium so I had to join the LA studio at 199 a month which was a B bc I had went home for 2 weeks but going back to the other city for 4 OR I would've had to pay the daily rate.
2. I've been a member for about 18 months. I can say that my temp studio is AMAZING & just friendly, happy, encouraging members & workers who will do anything for you! (Santa Fe) but when I went back to Santa Monica and Brentwood- I almost QUIT. The members are blah. They're so stuck up and rude. One guy would stretch all over the tread, sweat all over it & wait until the last sec to switch and swipe the machine with a rag. The instructors there are a clique. They miss their marks and seem like they're forced to be there. Only 2 were good. Not great. One Sunday in Brentwood at 8am, this young one played hardcore, street underground rap. It was sooo horrific and jarring & im from the hood. No one wants to hear negativity while working out esp in the AM. She tailored the music to her - not the people paying $200 a month. It was like night and day.
3. The workout. It's amazing to get u back in the gym BUT: its not to get u in tip top shape. Why? 5-6 min of warmup. 5 min total of recovery during sets like if ur on the tread- it's 23 min and there's a good 5-6 min of recovery. 3 min of switch. And the 5 min end stretch. So I calculated about 40ish min of workout.
- The tornado which EVERYONE IN MY STUDIO HATES. Where u switch stations every 3 min, then 2.5, then 90 is unbearable and not conducive to working out. U tech only workout for 33 min. But they don't take in account the first 1 min that u need to get moving again. It's a ripoff to paying members
- Some of the exercises are DANGEROUS. They don't make sense. I play sports in college and went pro (half a year bc I got mangled) & when i asked them about certain exercises- they scoffed & said it wasn't good for normal ppl such as: doing push-ups or in that stance while pressing weights against the floor. Throwing weights. (Thrusters). They can injure u by throwing out ur back, dislocating arm etc. It's nonsense. Jumping onto the bench? U can really injure a person. U can assign exercises that are effective and beneficial to normal people that don't require these moves. It's like they are just trying to "mix it up." They don't consider that most are not teens.
-lack of core exercises. We Barely do core ever
- for the past 2 weeks, we've been 95% using body vs using weights. We already run and row. We need to tone. It's ridiculous
- not forewarning us about 3GS or tornados.
-lastly, we were forced to walk at 3.5x For runners- esp those who run above 6mph & (I'm a New Yorker) that's nothing. It didn't feel like I was exercising.
- contests: the weight challenge does more harm than good. Why? Bc their system is way off. I ran 260 miles in the 8 weeks bc I do a 5k every morning, I worked out daily & I eat healthy. My doc said I lost 11lbs and 7% body fat. Theirs showed I did neither but I wasn't the only one this happened to.
Moreover, what about the discrimination? Old vs young? 4 of us are over 40 and all of us had hypothyroidism. Not to mention, I got my period the week of the weigh in. They say to try to come before or after. Uhmm they do realize women begin to gain weight 2 days before and after. It's nonsense. They should use a real scale with real measurements. Also, I don't want more muscle. I don't want to lift more than 20lbs. Some women do but there's a few in my gym that don't. I don't like that look. I like the lean look.

So… while my review seems like a huge complaint- it is. But for me, the OT in at in Santa Fe -the community, kindness, plus they have no say in what corporate picks for the workout- trumps the negatives.

Btw, I had no problems in cancellations. It varies from studio to studio though bc studios are individually owned. U also have a duty to read what u sign. Most places require a months notice. That's consistent "doing biz" with gyms.

This therapy certainly has not worked for my 70 years old father. He took up the therapy with great hopes and assurance. Sadly, he is not relieved by a single percent.

He got the therapy for both of his knees. Treatment timeframe was advised for 1 month, however he continued there for 2 full months. Only because we have a relative in Indore, it was manageable for him to stay for so long as my father is from a distant small town (Hatta, Damoh). This may not be practical for non-locals.

He was assured(guaranteed) to get relieved by 70% or so.
While receiving the treatment, he was doing fine, as in, he could walk and lift his legs.

After completing the two months of treatment, once he left to his hometown, he couldn't walk even for a day.
Least one would expect, is to be able to walk/move for a year or months, sadly it dint help him even for a day.

The only workaround for this may be extended therapy which the clinic may offer, however there is no surety of number of days/months or any timeframe, let alone the challenge of uncertain stay in a different city.
Nothing is guaranteed as they say so. The expectation here is to provide clarity to the patient in advance like they will get expected result and the treatment duration. Everyone may not have a generous budget for the treatment.

Started ORANGE THEORY WEST PALM BEACH in May-charged May 1. Cancelled May 17. Received a confirmation email on May 18 that I was cancelled but since I missed the cut off deadline Id be charged one more one. Not happy about that but OK? They charged my card June 1 for June. That was the ONE MORE TIME.
They charged me again, for yet another time, on July 1 and refusing to give a refund Manager Ashley Wehnes wont even return a call. FRAUDSTERS. They take your credit card data and do as they please. Filed fraud charges with my credit card and bank. DO NOT TRUST THEM. Work-outs nothing special either. REPETITIVE REPETITIVE REPETITIVE. Not good for body structure. With so many work out places available you dont need to spend upwards of $80 per month to be treated so poorly. RUN DONT WALK - AWAY FROM OT HUGE RIP OFF. THEY HAVE NO UNDERSTANDING OF CUSTOMER SERVICE.

I have been a member for about a year. I have even been to other OTF studios in other cities and states and they are all great. It is a one hour workout with a class of 24-36 people, personal trainer, great music and the trainer tells you what to do. You must be consistent to make this worth it. Love it!

At Orange theory you have one trainer in a large class that is trying to lead three different classes simultaneously. There are three groups with each doing a different workout so the trainer is split into three. It is impossible for the trainer to provide proper individual instruction. Members are doing the Excercises without proper instruction on using proper form to prevent injury and get proper results. Once you finish your class you are escorted out and are not allowed to re-enter the workout room to use the equipment or space. They do not have locker rooms with locks for your valuables. No private space for changing, No showers, spa, or Pool. You are paying a hefty close to $200 per month for aerobic classes without instruction that you can get at any other gym for less than a quarter of the price. You're required to buy a fitness band for the classes which is unnecessary since you can simply use an Apple Watch or Fitbit to track your heart rate and progress. The orange Theory band only works for using the machines at their studios.
To sum up. I feel like I wasted $179.00 per my month for bad workouts at a subpar, deficient workout facility.

This is the first time I have ever taken time to actually write a review on a business. I have been a member for about 3 months now and here is my feedback.
I have felt like a dollar sign ever sense I started. There is no sense of being a member. They don't go the extra mile to keep their members happy. I have been turned away 1 minute after the 5 minute late window. They told me it was for safety purposes but I'm finding it hard to believe that there is an extreme difference in safety within 1 minute.
They also charged me for that class, even though I was standing in their lobby.
I also have referred two members now and have never been told about a referral bonus until I overheard it in a conversation? Why was this never communicated to one of their members after referring two new members?
If you are a member and forget your heart rate monitor that you paid $119 for, they will CHARGE you to borrow one for class. That blows my mind.
This might be a preference, but they have showers and no towels, so you need to bring you own which is fine, but would be really nice to provide those for your members.

To sum it all up, maybe it would be better to not call us "members" because there is nothing setting us apart from someone who just walks in to take a free class. In fact, they go the extra mile to make them feel comfortable and cared for because they want their money eventually.

The only thing that is keeping me in this "membership" is that it's walking distance to my house. Once I move, I will be cancelling and also making sure to look for these things before I sign up for a membership anywhere! Definitely lesson learned on my end.

I have been to the gym 3 times and have had great experiences every time at the Evanston, IL location. The staff is friendly and the location very clean, and the trainers very thorough at giving you a good workout. Highly recommended.