Orthofeet

On 9/18/23 I ordered size 11 shoes but they switched it to size 7. I found out they got my size wrong on the order confirmation. Which they sent at 1:28 pm. I immediately emailed them to fix it. They never replied.
I didn't need the aggravation of having to return the wrong size. Their return policy is tricky.
So at 1:59 pm, same day, half hour after their confirmation email, I emailed them to cancel the order. They ignored that too.
The next day, they charged my credit card $148.
Three days later they wrote back that it was too late to cancel the shipment. An obvious lie.
They messed up the order and didn't bother to correct it. They ignored all my emails. Their customer "service" phone line is useless. Their customer "support service" lies. Their chatbot won't help you if you already paid your money.
Once they get your money they don't want to be bothered with you. If they mess up your order, too bad for you. They lie to you. They make you responsible for sending it back if you ever want to see your money again, and they'll keep your money as long as they can get away with it.
I'm disputing the charges on my credit card.

I Found out why on the website they have a 4.6 rating. I wrote them a review and did not give them a good rating then I received an email from a different company stating they were there to verify the bad rating in other words, when you give them a bad rating, it never gets posted because they deleted it. The company is a scam. The time that I've had these shoes I've wore them maybe two months the material is coming apart. The weird design of the souls has a dimple in the middle of the heal so when you walk on smooth linoleum or wet floors, they pop I like pulling the suction cup off the glass. I thought it was just the design that I bought but I went back to the website and looked at rest of them and they are pretty much all the same design with the dimple on the center of the hill, so Buy at your own risk

I have had slippers that I only wear in the house for a year and the suede on to ripped. They will not replace and told me to go to a shoe repair store if I wanted them repaired. They take no responsibility for their products to last beyond 6 months. I won't be shopping with them again.

Ordered over $300 in shoes and my credit card was charged same day as order; then, order not shipped for over weeks, so I tried to cancel order and get my AMEX refund after they would not take calls or answer emails re the status of the order during those 2 weeks. (Most reputable companies do not charge your credit card until they ship.) Suddenly, Orthofeet decided to ship rather than lose the order, which was infuriating. I returned the shoes because they were of sub-standard quality, not to mention highly unattractive (compared to online photos). They delayed providing a refund, so I contacted AMEX and finally got a refund, less the shipping charges to return the products I tried to cancel. These people are so non-customer oriented they border on shady. You are far better off to buy regular shoes, then see an orthopedic specialist for an orthotics prescription. Then you know exactly what you're getting. (NOTE: Reviews on the Orthofeet website show only positive comments, probably written by their employees.)

Customer Service gives flippant answers to questions about shipping and Specials running. I am so disappointed with the Company. I'll review after wearing shoes for a month.

These are the most uncomfortable shoes and their wonderful insoles are trash paper thin trash. My husband and I paid hundreds of dollars for 2 pairs of shoes and they both fell completely apart at the soles within 4 months. I posted both of my proofs of purchase from them in the pics below.

I require ortho shoes, but my wife wont let me wear my special shoes and socks with short pants. Regular sandals hurt my feet. It is summer, hot and she wants me to wear sandals, what to do? I just recieved my first pair of OrthoFeet sandals. I used the arch insert that came with the shoes as well can use any insert in these sandals. This is the only Sandal I have ever seen in my 60 yrs. Of shoe problems that is a true Soule Mate.

They were on sale, so what could I lose? Certainly not the acquisition of a comfortable shoe. They were so snug, that wearing socks was out. As for padding, I felt every pebble that I stepped on. Would never buy a pair from this company again. What's the word? Cheesy? Chintzy? Cheap? Yup...all three.

I cannot really rate the product because my order was insanely wrong, but the service is awful. The chat line doesn't work and they don't respond to emails. I tried to put through a return and was told I would be sent an email with the bar code to drop off the shoes. I was not. I called (not a toll free number) and was advised to look in my junk mail, which I already had. The email is not there. I was told it would be resent immediately. This is hours ago and it's still not there. Makes me sad because I really wanted to try these but I advise anyone else to save their money and avoid the runaround.

These thieves never delivered my order and refuse to credit back or ship it. Avoid these crooks and find a legitimate company.

The most aggravating thing about the boots are the ties it takes 10 minutes to tie and they come loose within minutes. I have arthritis in my hands so it wasn't a good choice

Cannot log in new account, cannot delete account. HUGE RED FLAG. Shysters. Quality of product? 0 stars. Quality of customer service? Zero stars. Claim to be Veteran friendly via ID Me. This is called "fraud".

Cannot print return labels without purchasing Adobe Acrobat.
Customer service does not answer on Saturdays.
Promised to mail return label, but did not.

These are the only shoes that I wear because they are so supportive and comfortable. I think that the soles wear out too fast.

I ordered shoes 11/17. Delivery stated 2-7 days. Tracking code says label created. I sent an email query 11/28 as tracking has not changed. No response. I called, they were closed (short customer service hours). I used their chat web service on 11/30 and was told sorry for the delay, my order is on its way. Tracking unchanged. I sent email 11/30, asking why tracking has not changed. Email received stating I have to wait 2 more days to see it update in the system. For shoes that cost well over $100, I expect better service and to not be told lies. They could have sent this with expedited shipping to make up for the issue, which I requested and was denied. Honestly, I'm going to have to call my credit card company and tell them this is fraud. I'm very frustrated that a package has never even entered the shipping system. The label was automatically created (as that email confirmation went out 11/18, but nothing since has actually happened. There is clearly no system of check and balances to ensure that orders are actually filled and shipped. Good luck to anyone else who tries.

I ordered size 9.5 running shoes, a half size LARGER than my usual shoe size. They are too short and too tight and rub my heels in multiple places. I'm returning them and have to pay shipping both ways because I live in Hawaii and didn't read the fine print. I should have ordered from Amazon!

I bought these as work shoes for my shop. I am on my feet for 5 to 6 hours a day and I even have horse stall pads on the floor to help cushion my feet. After about a week they really started killing my feet and now I have developed plantar fasciitis and they refuse to take them back and now will not even answer emails...YOUR SHOES SUCK ORTHOFEET

I will absolutely never in my life. Do business with these people again, they are absolutely horrible. Customer service is a -50.

I've purchased the inserts and the shoes, ordered them directly from Orthofeet. Every time I ordered them they sent me blems, 2nds or defective shoes. I got 3 good pairs, 2 work shoes and one casual shoe, I like the comfort and styles but getting an undefective shoe has been ridiculous. I ordered 3 pairs last month and all 3 had to be sent back. I've ordered 10 pairs of their insoles and had no problem with them, no defects but they raised the price to 50 dollars, I will not pay that. I am so pissed they sent me 4 pairs of defective shoes I'm done with them it shows me they treat customers like idiots, screw them. Hope you boneheads running Orthofeet get the message.

My experience of this company that I had to go through, communication to using a cheap return route to save money and try to keep yours.

I did a purchase with this company on 9/28/21 for a $109.38 for a pair of shoes, which was stated on their website ship in 48 hours. I never had tracking to see the progress, I wish I had cancelled the order in the first place, ignored response and shipped right away. That is UNTRUE order took 4 days to ship. I email them on 10/1/21 and they did not respond till 10/5/21 after I received the shoes. The shoes kept sliding up on ankle provided the 2 inserts I used to try to make them fit right. So, I initiated the return on 10/5/21 and printed the label they provided to return the shoes for a refund, mailed out the shoes on 10/6/21. As of 10/20/21 I am still waiting on my refund! They use a slowest of USPS parcel select ground to save money on shipping cost, resulting to you waiting for them to receive the return and then add another 5-7 days refunding? Why is that, wanna keep my money and decline me my refund if it don't return in timely manner? Contact them and no response. I looked up the tracking, it is in their state since 10/10/21. This is just a BS company, pretty slow, responding, UNTRUE shipping, return, refund process. I did during this time reached out to BBB and Paypal on this issue with Orthofeet. I received my refund, which they try to state they did issue refund. False it was Paypal that did refund me back on 10/21/21. Blamed the issue of slow shipping on USPS, you can't blame them on that if you use the slowest, cheapest method on returns. They state if you use any other shipping method then theirs, not guarantee they will receive their return and you are out of a refund. Pretty catchy huh.

Website, not merited on 5 star reviews, deceiving like other information on there. Shoes looked nice on there, then you get them cheap made they are. Communication lacks or nonexistent happen to me. My opinion they feed off of people with flat feet, wide and other foot problems. I don't recommend them, subpar quality, high priced, returns, communication and all the above my experience to help people out if thinking about purchasing from this company.

DO NOT EVER do business with this bunch of schlocks. On July 31,2023 my wife ordered 3 pair of shoes and package of bunion socks from them. Within 2 days of receiving the order and finding 2 of the pair of shoes did not fit properly she returned the shoes, according to Orthofeet policy. We tracked the return and saw, on Wednesday Aug 9th using the return receipt from Happy Returns (FedEx) that she was being refunded for the 2 pair of shoes that had been returned to Orthofeet. After a couple weeks waiting for the refund which did not come, she opened a dispute with Chase Bank (her credit card provider.) On Sept 18th after being advised that the refund was forthcoming she cancelled the dispute and Chase sent the billed amount back to Orthofeet's bank and rebilled my wife's credit card. We called Orthofeet, advised them of the status and requested a refund. We were told they would refund my wife for the 2 pairs of shoes and socks but their bank was not releasing the money. We have called them every day from Sept 18 thru Sep 22 and were told the same thing, their bank was not releasing the money to them so they could not refund my wife's money. We have also confirmed with Chase Bank (my wife's credit card issuer) multiple times that the funds were returned to Orthofeet.

I have major spine problems, and because of this I have not been able to wear shoes with heels for a long time. I came upon this website in an ad. These shoes are expensive, ranging from $119 to $149 on average, although they do offer discounts and coupons. They say that their shoes are the #1 Brand recommended by Podiatrists. There are orthotic insoles in every shoe, an air cushioning sole, and anatomical arch support. They offer a 60-day "wear test" so that if the shoes don't work for you, you can return them. That's a great deal. I haven't tried to use that yet, though, so I can't comment on how it works. I bought boots with a 2 inch heel. They look fashionable, yet have a great traction sole which I definitely need. This is definitely a legitimate business, very helpful for those of us with foot or back problems.

I have problematic feet. While Orthofeet hasn't solved all of those problems, they have given me the opportunity to try several styles with assurance of a free return if the shoes don't work out for me. I hope they will offer more styles in XXW widths - or wider - in the future, but I am very pleased with the one style I have kept.