Otterbox

Your company is no longer doing the warranty claims like you supposed to if there is negative Stars I would be putting that on there I submitted tons of pictures you guys will never be satisfied on what I can send to be able to get my order complete I will no longer be purchasing anything from this company ever again what a big fat joke do not waste your time or effort because of warranties are now BS

Carefully measured my apple watch and ordered the otter box that matched. When it arrived, it was way too small. In my abundant free time, I tried various ways to reach Otter Box -- waiting on phone, chat with robot, emailing customer service with attached photos of the cover that had stretched until it split. No response. By the time I got through, it was too late to return it -- the company allows only 30 days. I noticed that the size I purchased is discontinued and replaced by a slightly larger size, so the company sold covers that were too small for the largest apple watch, but won't replace them -- you have to buy a new one. They just lost a loyal customer.

Had 2 of the defenders on my previous devices and these have to be the worst cases I've ever bought. Within 6 Mos the rubber breaks down and wears out, and to make matters worse my phone has approximately 1000 chips and Knicks in the finish of my phone and the outside of it is ruined and I can't do trade in now! What's the point of having phone case if the case is damaging the phone?

Traded in my old phone at AT&T and they highly suggested I buy the Otter screen protector right then and there because it has a warranty. They installed it for me, but it wasn't ever 3 months and the protector started lifting from the screen and I ended up falling in the snow and dropped it (so not 6 feet above ground). Tried to submit a claim on line and it said I had to call or chat. I was caller 24 in line and chat was no help. Turns out you still pay shipping, handling and taxes. Just go to Amazon and buy there's for less. Will never purchase another one and will tell everyone not to bother.

Was promised items would be delivered on 2/5/2024. Went on UPS website couldn't get updates. It's Thursday, 02/08/2024 and still haven't recd my package. I pd 4 priority shipping. I should be refunded.

I left for customer service call and in advertently left my iPhone on the roof of my car. While traveling 70 miles an hour it blew off the roof. When I went back to pick my phone up it was virtually unscarred. My case said cracked open which absorb the shock when it hit hit the road but Mary scratch on my iPhone, which still works perfectly.

Unbelievable product were the best things I've ever bought

Purchased an iPhone 14 folio case instead of an iPhone 14 Pro by mistake. I literally noticed the error when i'd clicked submit. I contacted the customer 'chat' to cancel the order. Filled in their cancel order form and was assured it would be fine. Within minutes... The order went from received to processing and dispatched in several hours. I wouldn't normally complain about efficiency, but why didn't the customer service chat operator assist further? On escalating the issue, I'd received the case delivery before the customer service even responded. One email even told me there is no order cancellation form... after screen shot provided, they told me the'd request to have this removed from the web site!
I've spend months with otterbox asking for a return freight con-note as I wasn't paying for the return. I never opened the FED-EX delivery bag.
In short - Otterbox gave the run around excuses of it's not otterbox policy. They have the case returned, refunded, but they won't reply / offer a credit for the return freight ~ return freight invoice provided. I feel the customer service side let down an efficient transaction. There needs to be more accountability for order cancelation moments after completion.

1st case: *******
2nd case: *******
3rd case: *******
4th case: ******* - where i had to follow up after I was promised escalation and did not receive a reply.

OtterBox Customer Service -- Case # ******* (ongoing) - resolution request.

After 3 years of use the rubber on my I phone 12 case was falling apart. I submitted a warranty claim before I went down to the store to buy a new case. They approved me and mailed me a replacement case! I was very surprised and have been very pleased with the product.

My case was scheduled for delivery on 1/1. I realize this was not realistic so figured it would be 1/2. Got an email saying 1/2. Then 1/3. Now 1/4. What a joke. I think the cases stink but my son wanted it. If you must have an Otterbox, go to Amazon or Best Buy

You purchase a case with a lifetime warranty, and its only a couple of years old, they tell you sorry we can't replace it as it's obsolete. Oh we can give you 20% off you next purchase. That doesn't cut it, it's guaranteed for life.

It's a great case and all. Except one major flaw. There's an opening at the top for the ear hole. So when it's raining for example, if the tiniest droplet gets in there it starts making your phone press random places randomly. Can't press what you're trying to. So you have to take the whole thing off, wipe the screen and case. Only to have it happen right away again. So I'm just taking it off. So annoying tbh

OtterBox does not even deserve one star. Not only are they expensive but they fall apart quick. I have purchased numerous otter boxes because they were promised to be the best. The only time I turn in a claim which was in November 2023 I have yet to receive a replacement. I think this is why design as they want you just to go buy another. Their advertising is false. Their warranty is false Otherwise I wouldn't be writing this bad review. Not only did I meet all of their requirements that they asked me for and pictures I sent never heard from them again. Then I've made numerous calls only to tell me they would get my replacement right out. This is now February 19 2024, and I've yet to receive my replacement. Pretty sorry if you ask me especially for the cost.

The product is cheap and not worth 50 dollars at all. I went to Walmart and got a case 19 dollars that covers the class and the entire phone.

I purchased an OtterBox case for my Motorola one 5g. Case fit perfect. Everything lined up. Have dropped my phone twice and not a scratch. The only thing that I don't like is not having a belt clip. I have to carry my phone in my pocket. The Motorola one 5g isn't small. Just wish they would work on a belt clip option.

I purchased an iPhone 14 pro and insisted on having an Otterbox for protection. Two months later I was driving down the road at about 40 MPH when I and my passengers heard a tumbling on the car. We immediately decided it was my phone. I made a U-turn and retrieved it. The Emergency SOS was blaring, and I had an emergency operator on the phone. I had to tell them that I was not in an accident by that my phone had flew off my hood and hit the ground. The phone was saved without a scratch and the Otterbox barely has a nick on it. Thanks for saving the day! I would purchase this product again!

I just got this phone case and in two months the case started to crack and I spent over $65 dollars on this case. I better get a new phone case for free. Robbed me

After accidentally dropping my phone (protected by an Otterbox cover) on a gravel driveway with the screen facing up I backed over it with my F250. The screen clearly showed the tire tred rolling over it and the case showed some minor damage from the gravel overall the phone was undamaged. I was amazed and grateful. Thank you Otterbox!

I havent had my case for even a year and uhm. Its really messed up and I rarely ever droo my phoen so it shouldn't be that broken

I have always had an otterbox on my phones. Even talked friends into buying one for their phone. I use to buy them through my cell phone carrier but this year they didn't so I went to their site and bought one. They sent me a defective case. I sent it back and they can see it was defective the cover clip would not stay on and snap. I finally got my refund and they cheated me out of $5.35. CAN you believe that! They just lost a lifetime buyer and a person that will post this all over the internet. YOU STINK! (&^*%$ #$@%^!) <=== Cuss words...lol

I made an order in the online store and as it turned out the product is not available, although 5 days have passed since the order, and all these days the product was on display with the status "In stock". The desire to place orders in the future disappeared forever.

Worse customer services ever, they have me waiting on the phone for long time then line got disconnected at 5:00 oclok, they sent me an email apologizing for the call being disconnected and saying I need to call back again tomorrow

I purchased an Otter Box Defender top-of-the-line for my new iphone. After several months my phone was not responding to touch. Went to an apple store and the technician tested the phone. He said that the problem was the cover and advised me to throw it away. Once I did that, and used the phone with no cover, it worked fine. I also called the company twice with long wait times -- no one ever picked up the phone, no call back option, could not leave a message, and no message stating how long the hold was. Company says it has a seven year warranty but that's a joke. The company needs to investigated for false advertising.

I have used otter box for all my phones for the last 15 years. Despite dropping my phone numerous times it never brouyot even cracked. Their customer service is outstanding!