• ozgameshop.com

ozgameshop.com

Overview

ozgameshop.com has a rating of 4.7 stars from 376 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ozgameshop.com most frequently mention great prices, free shipping, and player points. ozgameshop.com ranks 1st among Video Games Other sites.

  • Service
    14
  • Value
    13
  • Shipping
    14
  • Returns
    10
  • Quality
    11
19
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What reviewers want you to know

Positive highlights

  • I often find value for money bargains and their shipping and customer service is great.

Critical highlights

No critical highlights yet

How would you rate ozgameshop.com?
Top Positive Review

“AUSSIES ordering video games over the net, look no further. OZGAMESHOP.COM”

Gabriel S.
3/6/19

Easily my go to site when ordering video games and related items. Orders processed quickly, goods sent quickly everytime. Are you after digital items where the seller sends activation code once purchased? Well i can assure you i've recieved stellar service from the kind souls that maintain OZGAMESHOP.COM for years without hiccup nor did i have to follow orders digital/physical up. Many thanks to OZGAMESHOP.COM thanks for assisting me over the years.

Top Critical Review

“Difficult returns”

Harry P.
2/14/22

Received a damaged item Dec 21. Had difficult being given a return form and address. Only received after writing a poor review on different website. Now I have returned item (with tracking) and have yet to hear from Ozgameshop. Despite trying to contact via email and website. I would avoid this company.

Reviews (376)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user gabriels91
2 reviews
0 helpful votes
March 6th, 2019

Easily my go to site when ordering video games and related items.

Orders processed quickly, goods sent quickly everytime.

Are you after digital items where the seller sends activation code once purchased?

Well i can assure you i've recieved stellar service from the kind souls that maintain OZGAMESHOP.COM for years without hiccup nor did i have to follow orders digital/physical up.

Many thanks to OZGAMESHOP.COM thanks for assisting me over the years.

Thumbnail of user cl317
1 review
0 helpful votes
March 16th, 2020

Always happy with their service, friendly online staff are always there to help you in any inquests. Best price on the website.

Thumbnail of user harryp276
1 review
0 helpful votes
February 14th, 2022
Verified purchase

Received a damaged item Dec 21. Had difficult being given a return form and address. Only received after writing a poor review on different website. Now I have returned item (with tracking) and have yet to hear from Ozgameshop. Despite trying to contact via email and website. I would avoid this company.

Service
Shipping
Returns
Thumbnail of user jianp4
1 review
0 helpful votes
March 18th, 2020

Just purchased my Tuscany expansion for Viticulture. The entire process from registering a new account and selecting trio paying was very smooth, informative, and easy to understand. A very good use interface which further shows how much of a good and professional company this site is which takes itself very seriously in the boardgames industry.

Thumbnail of user ozgameshopc
Ozgameshop c. – ozgameshop.com Rep

Hi Jian, many thanks for the review. We are happy that you enjoyed your shopping experience. :) -Diego

Thumbnail of user ajayh7
1 review
0 helpful votes
April 29th, 2020

Had so much trouble finding a specific game here in Australia as no retailer was stocking it, my only options were websites I'd never used or Asian based and it's always a toss up as to if it will be English if bought that way.

Luckily Ozgameshop also popped up and had a better price than all the rest, thankfully so as everytime I've shopped with them it's been nothing but a breeze from cart to in my hands.

Thumbnail of user markg1395
1 review
0 helpful votes
April 14th, 2020

This is now my second purchase from them. Goods arrived within stated timeframes. A great selection of interesting games on offer. I am not sure how to join their mailing list, so I keep checking their website for new items and offers.

Thumbnail of user jackb381
1 review
0 helpful votes
January 29th, 2019

I've been buying stuff from Ozgameshop for just over half a year now, and I gotta say it's been awesome! Just compare the prices here to the prices at EB Games and JB Hi-Fi, they're dirt cheap here and I love it. I 100% recommend this site to any Aussie looking for nice cheap games. Ozgameshop also does some great giveaways and discounts, so go follow them on Instagram and Facebook, you won't regret it!

Thumbnail of user anthonyf216
1 review
0 helpful votes
May 28th, 2019

Great service! Been using ozgameshop for a number of years now and they always manage to have the cheaper price. Nice that it doesn't take too long to receive the game either.

Thumbnail of user bens485
1 review
0 helpful votes
April 15th, 2020

Good, cheap, easy to use. I enjoy how simply and affordable it is. I get the same items you would in shops for a lot less.

Thumbnail of user juliad304
1 review
0 helpful votes
November 12th, 2021

I've tried ringing no luck
I've tried online chat - it's rigged not a real person
They don't track deliveries so I can't follow up?
Now I'm worried I've been scammed
Sooooo frustrating is the silence- no response no way to chase it or speak to a person.
Wish I paid more and I'd have my present for my daughter which was 2 weeks ago! So angry

Tip for consumers:
Don't

Products used:
Vinyl

Service
Value
Shipping
Thumbnail of user mitchf22
1 review
0 helpful votes
May 3rd, 2020

I recently purchased a new SD card for my camera and they were not only the cheapest but also offered the easiest checkout system I've used in a while.

Highly recommend!

Thumbnail of user emmalees1
1 review
0 helpful votes
May 4th, 2020

Good toys for babies on this site. Easy to use and find what you want. My 10 month old is gonna love his bing toy when it arrives.

Thumbnail of user roseghettow
1 review
0 helpful votes
April 12th, 2020

Very easy to order, use and search from. Looking forward to seeing how long it takes for delivery. Great range of products.

Thumbnail of user davidh3637
1 review
0 helpful votes
March 19th, 2020

Great service good price. Easy site to negotiate and normally best pricing. Shipping costs reasonable and a rewards system as well. Only compliant is some times items not instock.

Thumbnail of user ozgameshopc
Ozgameshop c. – ozgameshop.com Rep

Hi David, many thanks for your review! :) -Diego

Thumbnail of user davido615
1 review
0 helpful votes
March 24th, 2020

One of the best range in video games including rare edition items in Australia. Love it! And prices are very good.

Thumbnail of user kellien11
1 review
0 helpful votes
May 3rd, 2020

Just ordered 3 vinyls can't wait! Seems to have everything laid out nicely website was easy to use! Happy with service!

Thumbnail of user craigm455
1 review
0 helpful votes
April 29th, 2020

Decent price and great free and fast delivery when you spend over $50. Only bone to pick is the rewards system...
The points you earn should never expire and when you redeem the points it should be to the dollar they are worth. Not $5 or $10 or $15, if you have $12.10 worth you should be able to redeem all of it for your purchases. I lost $2.10 in points because they expired, how dumb is that. You also have to spend over $100 to even redeem the code, so really there are too many catches there.

Thumbnail of user heatherm600
1 review
0 helpful votes
March 18th, 2020

Always find what I want at a good price. Support always get back to you quickly. Very happy with everything.

Thumbnail of user stephenf157
1 review
0 helpful votes
January 23rd, 2019

Used to buy from here very often. Recently bought another game here as they had it cheap and I know they're always reliable

Thumbnail of user danielb950
1 review
0 helpful votes
April 12th, 2020

These guys are excellent to deal with and have terrific prices on some hard to find games here in Australia, Thanks guys. Keep up the good work!

Thumbnail of user kur
1 review
1 helpful vote
February 6th, 2019

Great price and a variety of games. Great customer service as I sent an email inquiring about the pre order of a game and they added the game onto the website later. Free shipping is also a plus. Will be shopping here from now on.

Products used:
Code Realize Wintertide Miracles PS Vita Game

Service
Value
Shipping
Returns
Quality
Thumbnail of user lauraw334
1 review
1 helpful vote
February 21st, 2019

I honestly thought this was going to be another one of those buy and download sites but so far so good. A friend recommended this website as he bought games from it in the past no issue. The website is super easy to use, I found what I wanted relatively quickly. Signing up was a breeze and before I knew it, I was purchasing my first game from OzGamesShop. I should recieve it within 5-7 days. And I'm in Australia! WOO HOO! Thanks guys!

Service
Value
Shipping
Returns
Quality
Thumbnail of user markr1215
1 review
0 helpful votes
April 25th, 2020

Really glad to find this business stocking a hard-to-obtain accessory, and specialising in great prices for Australian customers. And still with excellent shipping times, all considered. Slick, easy to use website, with good FAQ and information giving confidence to customers.

Thumbnail of user emmal337
5 reviews
2 helpful votes
August 27th, 2021

I purchased 4 items a few weeks ago and they sent 1. It can take up to 30 days and no tracking was sent. The other 3 items have still not been sent so I sent a chat and contact page email. The chat box had a women twice now named Katie resolve the issue without responding to me. No replay from the contact page either. The live chat does not work or either of the phones numbers. I still have not got the tracking info and they will not respond to me asking them about that or the other 3 items. I have again left a message with the chat and sent a email. It I dont get a response I have no other choice but to go to the ACCC to see if they can help. I have also recorded all interactions with them. What else do you do when you have no items they wont reply to basic information about what you have paid for. The worst online experience I have ever has. Update of today{28/08/21} Katie once again resolved my questions without even replying to me just out of general good customer service I have added another screenshot to prove it. I am really surprise they have a high review remark as I cannot even get a response I guess they do that when they have issues with there orders otherwise its a smooth transition. Before you buy I would try the live chat to see if it works and there phone numbers because they dont work for me.

Tip for consumers:
Dont use it they obviously seem to not repsond or only when it suits them. I would check the phone numbers yourself before you buy and also the live chat because they do not work.

Products used:
A game, 2 prints and badges.

Thumbnail of user kaw2
1 review
0 helpful votes
February 15th, 2019

Very good, will come back again to get some other stuffs
Cheap and fast deliver also
Will definitely share this to my friend

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From the business

ozgameshop.com has an incredible range of the latest video games & accessories for PS4, Xbox One, Switch, PS3, Xbox 360, Wii U, 3DS, PC - and much more!

Company Representative

Thumbnail of user ozgameshopc
Ozgameshop c.
Ozgameshop.com

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