• Paint Plot

Paint Plot

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Overview

Paint Plot has a rating of 3.74 stars from 334 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Paint Plot most frequently mention great quality, new hobby, and much fun. Paint Plot ranks 6th among Painting sites.

  • Service
    103
  • Value
    103
  • Shipping
    106
  • Returns
    37
  • Quality
    100
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
146
See all photos

What reviewers want you to know

Positive highlights

  • The longest wait was for everything to clear US customs, which is not Paint Plot's fault.

Critical highlights

  • This company is a scam and Michelle is the worst customer service agent ever.
How would you rate Paint Plot?
Top Positive Review

“Paint Plot Prefect Presents Perth”

Julie H.
12/29/21

Thank you so much Paint Plot for your incredibly speedy delivery and high quality product. I bought the Best Sellers Bundle 2 for our adult children and they were stoked! It was my only online gift that arrived without any problem. From your very first quirky, amusing order acknowledgement email to final delivery I could not fault. With two psychologists in the family your story totally resonated with us - thank you.

Top Critical Review

“Will not send product”

Stephanie L.
9/26/23

So far I have been billed for 4 months of the subscription. April was great, May came with dry paint that was unusable. I did not purchase in June due to just receiving the replacement for May. I paid for both July and August and did not recieve anything. I had to reach out to have them sent, the representative assured me she would mail both months and provided a tracking number. When I finally received a shipment at the end of September it was only one product not both missed months. I emailed yet again and she asked for photos of the product. The bag it was mailed in was not big enough for two, it's not like they mailed it and it fell out or was stolen. It was never sent after they were advised me it would be.

Reviews (334)

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Reviews that mention popular keywords

paint plot (110) customer service (53)
Thumbnail of user hunpathan56
1 review
0 helpful votes
February 29th, 2024

Is want so beautiful and follow💗 me and my first time I see you all so I can see👀 it to be in shape or something

Thumbnail of user julieh1564
1 review
1 helpful vote
December 29th, 2021

Thank you so much Paint Plot for your incredibly speedy delivery and high quality product. I bought the Best Sellers Bundle 2 for our adult children and they were stoked! It was my only online gift that arrived without any problem. From your very first quirky, amusing order acknowledgement email to final delivery I could not fault. With two psychologists in the family your story totally resonated with us - thank you.

Thumbnail of user andream775
2 reviews
1 helpful vote
March 1st, 2021

I love working on the paint by number. Paint Plot had the best designs compared to similar companies. I choose paintings that I would buy as a print. I can't tell you how much calm and peace they have given me during the pandemic when my two kids are home all trying to do online school. I wake up looking forward to working on the painting. I'm not very crafty but these are foolproof and make beautiful pieces for our home.

Tip for consumers:
Shipping from Australia so give it time.

Service
Value
Shipping
Quality
Thumbnail of user beverlym673
1 review
0 helpful votes
June 1st, 2022
Verified purchase

Customer service was excellent my painting arrived very quickly and it was a great quality. I will certainly be purchasing again from them.
Could not fault anything.
Thanks Bev

Thumbnail of user chrissym47
1 review
0 helpful votes
April 18th, 2021

I purchased 2 kits from Paint Plot and loved it so much I finished both in a week! The quality of the product is great, there's enough paint for whatever you need, and the numbers are fairly easy to see. There are some spots where the numbers are harder to see because of the size, but that's where I flexed my own creativity. HIGHLY recommend - even for those who don't think they can paint! It was a ton of fun and I will definitely be ordering more!

Service
Value
Shipping
Quality
Thumbnail of user bethg288
1 review
0 helpful votes
September 22nd, 2021
Verified purchase

Nice design selection, helpful FB share/support group, attentive customer care, and I very much appreciate that Paint Plot ships to Alaska. The paint is generally of good quality, although some colors are more translucent than others which can make fully covering the numbers challenging. The FB group offers good suggestions for dealing with any issues that arise, though. I'm glad I had brushes of my own as I used them the most, but overall I'm quite satisfied. This was my first, and I am already looking forward to the next one.

Products used:
Paint by numbers kits

Service
Value
Shipping
Quality
Thumbnail of user lishad3
1 review
0 helpful votes
April 19th, 2021
Verified purchase

Of all companies I have purchased Paint by Number, this is by far the best. They provide a great product and a fantastic customer service. They follow up with client throughout the purchase and delivery journey and keep in touch afterwards. They respond to emails in a speedy manner and truly care to deliver a good experience. Will continue to purchase from them for a long time.

Products used:
Paints and brushes

Service
Value
Shipping
Quality
Thumbnail of user juanitad56
1 review
0 helpful votes
January 16th, 2021
Verified purchase

I found Paint Plot a great place too purchase reasonably priced painting kits that come with everything you need to start off with, The website is easy to navigate and you can get a monthly subscription with bonuses which is cheaper if you really love painting. Also and the most important you should join the paint plot Facebook group who can give you tips and tricks and show you what the paintings actually look like because some pictures on the website don't do them justice.

Tip for consumers:
Their painting kits are great but their extra accessories are a bit overly priced especially if you have a local OfficeWorks or Thriffties store

Products used:
2 painting kit with frames

Service
Value
Shipping
Returns
Quality
Thumbnail of user alinaa37
1 review
6 helpful votes
July 22nd, 2020

Ordered paintings for over than $130 in March. It is July now - nothing has arrived so far. Multiple emails back and forth, same story with everyone else here. They cannot refund, only re-ship, and even if they promise to ship it again - it's just silence after. If you try to follow up, they says it's almost shipped, and then again nothing. That's one of the worst scams I saw lately. Do not buy here, save your money.

Tip for consumers:
It’s a scam, buy somewhere else

Service
Value
Shipping
Returns
Quality
Thumbnail of user camillac25
1 review
0 helpful votes
September 30th, 2022

I ordered a painting kit from Paint Plot Australia. I received a diamond kit which is completely different - there are no paints or brushes included. Have tried to contact the company via phone and email and had no response. Very disappointed as it wasn't cheap. Avoid this company.

Thumbnail of user chrissieb6
1 review
0 helpful votes
February 16th, 2021

I recently became a member of Paint Plot. I find their service very good. What I really love is the punctuality from the time of ordering to delivery of my pbn., I usually only have to wait a couple of days! Some other pbn sites I have waited weeks! I have joined the pbn group on Facebook, they have some very interesting information, photo's of pbn's, and handy hint's like "Where do I buy my pbn frame?" I would definatley recommend thePaint. By numbers Australia

Tip for consumers:
Very quick shipping

Products used:
Their frames paint brushes canvas paints, and of course Paint Plot Australia pbn designs

Service
Value
Shipping
Thumbnail of user anastasiar31
1 review
0 helpful votes
February 28th, 2021
Verified purchase

I have no painting experience at all and was looking to learn a new hobby. The paintings looked beautiful and the concept sounded easy. My order arrived within a few days and came with everything I needed to get started. I was amazed with the quality of the product and I loved watching my painting come together. I found it very relaxing and I was amazed at the end result. Paint plot have been very helpful when contacted.

Thumbnail of user kimberlyz327
1 review
0 helpful votes
April 4th, 2021
Verified purchase

I ordered three kits totaling $99+dollars on March 5,2021. It is now April 4... still no shipment. No notice when I ordered that these would be coming from outside the USA, so NO warning of delayed shipment. Communication from company had been slow and "just give it a few more days". Seriously? It's been a month. Refund my money already!

Thumbnail of user anasofiam
1 review
0 helpful votes
August 13th, 2021
Verified purchase

Almost done with my "the wave" painting its coming out so great. I'm addicted! Just wish the template it came with had bigger and more visible numbers. Some of the smaller numbers get painted over or lost within the painting. Paper template is helpful. Just wish all numbers were visible. Besides that having the best time can't wait to finish!

Service
Value
Shipping
Quality
Thumbnail of user karlah151
1 review
0 helpful votes
April 25th, 2022

I bought 4 PBN kits as part of a deal. I loved doing my first one so much (Collecting Moons), I couldn't wait to start on my second! I am new to painting, and was pleased that the kit contained everything I needed. The online store is well laid out, and the grades of easy, medium, difficult and advanced are helpful. There is a great choice of different paintings. My PBN kits arrived within a week (I live in eastern Australia). I also loved the fun order confirmation email and the regular updates I received. I have family and friends that swear by Paint Plot, and I can absolutely see why!

Products used:
Collecting Moons, The Horse, The Farmland, Lotus Flower

Service
Value
Shipping
Quality
Thumbnail of user caroles335
1 review
0 helpful votes
May 14th, 2021

Paint Plot was the first company I ever ordered from, back in Feb. I got the subscription package as there were just too many lovely paintings to choose from. I have found them to be always great with no issues - delivery time is usually within a week also even with the slow downs caused by covid. Great company and would recommend to anyone.

Products used:
Subscriptions kit, brushes, gesso and an easel.

Service
Value
Shipping
Quality
Thumbnail of user debm191
1 review
1 helpful vote
January 24th, 2021
Verified purchase

I just love Paint Plot PBN's! I've purchased a few times now over the last few months, and have found it to be nothing but a positive experience! Its very easy to order (apart from tough choices selecting which one's to buy!), postage and delivery accurate and prompt, and the actual packaging is strong and tough, which keeps your paintings neat and crease free. I'm now a one company purchaser now!

Tip for consumers:
Be prepared to make tough choices, as there are too many to choose from!

Products used:
Paint by numbers x7, brushes

Service
Value
Shipping
Quality
Thumbnail of user rebeccaw1016
1 review
0 helpful votes
May 11th, 2021
Verified purchase

I couldn't be happier with my products received from Paint Plot. I have completed 4 paintings since Christmas 2020, nearly finished my 5th, 1 more in the cupboard waiting to get started and have another 2 ordered and on their way already. It is safe to say I am hooked! Originally I received Paint Plot as a Christmas present and have ordered several more from the company since. They provide a top quality product, plenty of paint and quick customer service response to any queries. They have a great variety of paintings with differing levels of complexity.

Products used:
paint by numbers

Service
Value
Shipping
Quality
Thumbnail of user krystalr69
1 review
0 helpful votes
March 4th, 2021

I highly recommend purchasing PBN's from Paint Plot. I have dealt with a couple other PBN suppliers and I must say Paint Plot's products are the best. I received the parcel in only a couple days, which was surprising as living in a regional area even pre Covid deliveries usually took forever.
Paint Plot also has excellent customer service. I had an enquiry and emailed and received a prompt response.

Products used:
Paint by number kits

Service
Value
Shipping
Quality
Thumbnail of user bernicef21
3 reviews
0 helpful votes
January 30th, 2021

Really enjoyed this. It took me a while to complete but I just love the way it turned out. Thank you very much

Service
Value
Shipping
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Thumbnail of user laurenc568
1 review
0 helpful votes
June 2nd, 2021

These canvases are great! The numbers are small in areas to give excellent gradients, so be aware of that. The finished picture looks as expected - perfect for hanging in a prime location on your wall! A wonderful way to spend a few evenings, relaxing while listening to music and painting.

Products used:
Paint by number canvas

Service
Value
Shipping
Quality
Thumbnail of user kates377
1 review
0 helpful votes
February 12th, 2021
Verified purchase

I have now purchased several times from Paint Plot and have nothing but praise for this great little Aussie company. They communicate via email as to what your package status is & nothing is a trouble for them. They are very prompt with their deliveries and even sent at no charge extra paint when I had used all of one of the colors.

Thumbnail of user kathrynd180
1 review
0 helpful votes
November 22nd, 2020

I ordered and received my kit all within a week... but I do live in the same area! I can see there have been some problems re shipping... but I have had some shipping problems with other companies recently too... just not coping with COVID demands! I loved my kit... paint quality was very good as was canvas quality... and it's hanging on my wall now. I received a PDF as well which came in handy with some of the smaller cells. Highly recommended and will buy again.

Thumbnail of user amyw1009
1 review
0 helpful votes
March 24th, 2021

Love them, I look forward to them every month. The communication with Tova and Mick has always made ordering their products a no brainer. They've sent replacement paints at no extra charge when I've left lids off of pots. If you enjoy painting but don't always have the creative flow, these have been my wind down from work projects each night

Products used:
Paint canvas brushes

Service
Value
Shipping
Returns
Quality
Thumbnail of user kerryt68
1 review
0 helpful votes
February 4th, 2021
Verified purchase

Paint Plot has great products and easy customer service. The canvases and paint are always protected during shipping so there are no chances of a broken set. The only "negative" is that so many if their options sell out! So buy it when you see it! Otherwise you might not be able to get it for a while. Shipping can be slow, but it is always exciting when it arrives!

Tip for consumers:
Buy the ones you like, don't wait! They frequently sell out

Products used:
All of the paint and canvas

Service
Value
Shipping
Quality

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