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    Pallet2ship UK

Corporate Values

Overview

Pallet2ship UK has a consumer rating of 1 star from 5 reviews indicating that most customers are generally dissatisfied with their purchases. Pallet2ship UK ranks 432nd among Business Services Other sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
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How would you rate Pallet2ship UK?
Top Critical Review

“Don't use this company!”

Wai H.
3/1/21

This is my first time to use the service from this company. The experience is really bad! I have an pallet to be shipped from Germany to United Kingdom. I have place on order online on in mid Jan and completed the payment. However, the company told me there is no carrier that can provide the service at the moment and asked me to wait. After several conversation finally they told me in early Feb there is an other carrier can be used but I have to pay around 40% more of the shipping cost. I have completed the payment again and they ask them to complete several documents which provide the information I have given them already. The pallet has been collected for 2 weeks but there is no update from the company. I have to keep asking the status EVERYDAY but they cannot give me any information like where is the pallet! The service is very poor. Don't use the service from this company!

See critical reviews

Reviews (5)

Rating

Timeframe

Other

waih5
1 review
2 helpful votes
March 1st, 2021

This is my first time to use the service from this company. The experience is really bad!

I have an pallet to be shipped from Germany to United Kingdom. I have place on order online on in mid Jan and completed the payment.

However, the company told me there is no carrier that can provide the service at the moment and asked me to wait. After several conversation finally they told me in early Feb there is an other carrier can be used but I have to pay around 40% more of the shipping cost. I have completed the payment again and they ask them to complete several documents which provide the information I have given them already.

The pallet has been collected for 2 weeks but there is no update from the company. I have to keep asking the status EVERYDAY but they cannot give me any information like where is the pallet!

The service is very poor. Don't use the service from this company!

Service
Value
Shipping
Returns
Quality
lawrencej92
1 review
0 helpful votes
August 11th, 2020

I got a quote to ship a pallet to France and settled on a 2-3 working day transit time. Despite advertising this, they then sent an email that stated 1-5 working days transit time. 6 wording days have passed and the estimated delivery time has passed with no updates form the carrier. I have contacted Pallet2Ship who have not responded. In addition to this, I was unhappy with the lack of information on the website regarding weight and measurements. They charged me extra because I did not include the actual pallet itself in the dimensions.

kristya63
1 review
0 helpful votes
June 17th, 2021

"BEWARE - DONT TRUST THEM!
We use them 4 times.
What we can tell about them is:
1. Many extra hidden surcharges for no reason.
2. one-week deliveries take 1-2 months or are lost in transit!
3. No one picks up phones.
4. Office registered in SELF STORAGE facility.
5. MAJORITY OF 5 STAR REVIEWS HERE, ON TRUSTPILOT, ON FACEBOOK OR ON GOOGLE ARE LEFT BY 1 REVIEW ROMANIAN ACCOUNTS AND THAT COMPANY IS OWN AND RUN BY ROMANIANS. FACEBOOK REVIEWS LEFT FOR THE MAJORITY OF PEOPLE FROM THE SAME SMALL TOWN IN ROMANIA (AS YOU CAN SEE THAT ON FACEBOOK)
CLEARLY REVIEWS SCAM! ALMOST ALL 5 STAR REVIEWS HERE LEFT BY "INVITATION" (WHICH PALLET2SHIP CAN SEND TO ANYONE - EG. THEIR FRIENDS FROM ROMANIA OR TO THIER FAKES ACCOUNTS) PURE SCAM!
6. bottom of the website saying that pallet2ship exist since 2007 when the website was registered in 2015 and the company was registered in 2015, so another lie!
DON'T TRUST THEM!

Tip for consumers:
dont use them - its my tip!

Products used:
delvierty service - never again!

Service
Value
Shipping
Returns
Quality
krishana5
1 review
0 helpful votes
March 24th, 2021

Not at all happy with the services provided to us for our 4 pallet shipments. Once everything was confirmed we were told our shipment will be collected on Friday & that day was changed to Monday by the carrier team. On Friday we got told due to some paper work the shipment will be collected on Tuesday, we patiently cooperated with the changes made by the team as we understand documentations can take time even though it was urgent for us to ship our shipments
On Tuesday our pallets were ready for collection and the collection time given to us was between 9:00 am to 6:00pm, we had especially arranged for our staff to stay back just for this collection. I had followed up with the team in morning and afternoon regarding our collection time but we got told that it can happen anytime uptil 6 pm, hence we waited but no one came for collection till 5:30 we emailed the team as their contact number given on their website and emails is always out or order so the only way to communicate with them for urgent matters is only email that was really disappointing
Anyhow we got a reply back from the team saying that the collection was not released by the carrier as they expected some written confirmation from our end for extra charges which were already confirmed by us in black and white in our previous conversations
The team has no communication amongst themselves hence the entire miss communication happened and the one to suffer was us as we waited till 6:00 pm and no one came for collection and haven't heard anything back from the team till now
HIGHLY DISAPPOINTED WITH THEIR SERVICES. In such scenarios as a part of good customer service you expect the shipping company to call you and inform you about any urgent matters related to your shipment collections. But nothing was communicated to us even after us following up with them 3 times in a day for our collection I don't understand why did the team waited till last minute to check with their carriers on status of our shipments.
If everything was confirmed beforehand from our side and the shipping company then why was their last minute confusion, clearly the team is not well organised and they do not communicate amongst themselves.
Not At Alll happy as I haven't heard anything back as of now Wednesday 10:00 am

Service
Value
Shipping
Returns
Quality
jonathane146
1 review
0 helpful votes
July 15th, 2020

I've used this company several times with varied results. Delivery times are generally ok but recently things have gone bad. I purchased a vintage lathe on the 2nd April from a private seller on a well known auction site.
As I was unable to collect in person I arranged to have the lathe picked up by a pallet carrier (booked through Pallet2ship) on a two day service. All the relevant details were filled in and the carrier booked, (Palletline). The carrier offered a pallet and wrapping service (as the seller did not have a pallet) which I purchased at extra cost through Pallet 2ship as well as extra insurance cover (as this is an expensive vintage lathe).

On the day of the collection the lorry turned up at the sellers address without a pallet so had to leave the lathe where it was. The next day the lorry arrived again and the lathe was loaded on to a pallet (with the help of the seller and strapped and wrapped. Because it was now Thursday the lathe would not be delivered until the following Monday (as they don't deliver on weekends).
The lathe arrived four days after collection as planned but on inspection it had sustained damage. The 500kg lathe had been put on what can only be described as a cheap and flimsy pallet not suitable for a machine of this weight.(the sort of pallet a washing machine would come on!) As a consequence the pallet had broken in half and the lathe fallen over on its face. To compensate the carrier had put a second pallet underneath the first which had also broken. On detailed inspection around £800 worth of damage had occurred. I informed the relevant agent at parcel2ship and was told to fill in an online claim form. After two days (I had not received a confirmation at that point) I contacted the agent again to be told they had "IT" issues and the claim page was down. After several emails back and forth I manage to submit a claim through the agent, providing information about the lathe, an estimate for the custom replacement parts that needed to be made to order, and the nature of the repairs. I waited... I contacted the agent again a week later to find out what was going on to be told that I needed to confirm what was on the pallet and how much it weighed? I then proceeded to repeat the information again.
I was told that no claim would be paid until an invoice was provided from the replacement parts. I explained again that the parts would need to be custom made as this was a vintage lathe (no longer in production).
Since then I have had the custom parts machined, obtained vintage electrical parts and had the repairs made. I provided a full invoice for the repairs along with pictures of the parts made.
Finally the agent came back to me with an offer of less than half the value of the claim. After some emails back and forth I reluctantly accepted the offer (as I was told this was the best I could expect) and as I didn't want to go through all of the hassle of a small claims court.
After accepting the offer I was told that I would be compensated within 14 working days, we are now on day 15 and nothing has happened and my email are getting no response.

I am deeply upset that I paid nearly £200 for a premium service, an extra £30 for a supplied pallet, paid extra for comprehensive insurance. All I have received is a damaged machine and excuse after excuse, not to mention I have jumped through every hoop they have thrown at me and I've still not been compensated nearly three and a half months later.

To sum up I would avoid these jokers like the plague. Since this debacle I have used a company called Pallex, they are professional, curious and efficient. I have had one delivery with slight damage which was compensated within three days!

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