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Claim Your BusinessPapa John's has a rating of 1.71 stars from 172 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Papa John's most frequently mention customer service, order pizza, and last time problems. Papa John's ranks 139th among Food Delivery sites.
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The food was awesome The service was good. Nice price.enjoyed the great meal. I haven't ate here in awhile
Pizza didn't seem fully cooked. Crust was limp and moist. Store was 10 minutes from where I live. I placed the order and immediately left the house to pick it up. Before I was even half way there I got a text that my order was ready. By the time I got home, pizza was barely warm. I doubt that I'll be back.
Pizza didn't seem fully cooked. Crust was limp and moist. Store was 10 minutes from where I live. I placed the order and immediately left the house to pick it up. Before I was even half way there I got a text that my order was ready. By the time I got home, pizza was barely warm. I doubt that I'll be back.
You must ask for crushed red peppers and parmasion and garlic sauce as you order or be like me and got none of the extras for $37 never again
I received a Pizza with no cheese and they had the audacity to want me to pay for a new one
Then they wanted to play on the phone like I'm a Child.
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To The Trash it Went
Too expensive. Low quality. Fake advertisment. Late delivery. Only bread no chicken pieces. No sauce.
Papa John's app sucks. It has half the options that their website has. But the app reflects deals and the website does not always. Stuffed crust pizza in app shows sale price but doesn't give options for pepperoni stuffed or crust flavors. The website gives options for pepperoni stuffed crust but doesn't offer the sale price. Such a cluster. Don't people actively manage their website and app? I ended up paying more on the website to get exactly what I wanted. You guys need to work on that app.
There was barely any chicken in the boneless chicken…. I have photos that are laughable …. No wonder they have horrid reviews …. Never again. Pizza and "chicken" were dry..
Waited a hour and had to listen to the workers argue about going slow and not doing things correctly.
The food was awesome
The service was good.
Nice price.enjoyed the great meal. I haven't ate here in awhile
10/20/23
We decided at the last minute to get pizza for dinner and someone said how about Papa John's, so I pulled them up, checked out their menu and placed an order shaqaroni or something like that and their garlicky stuff crust pizza. I will tell you I immediately spit the crust out when I took a bite of the stuff crust, and the shaqaroni pizza was so sweet it was just nasty, So beware people. Save your money, time and go somewhere else.
As a test, placed an order. Bad move.
Got the standard home delivery in 44 min.
At 70 min. Tried to check tracking on-line. Well, that doesn't work. Nothing! Called the "store". Got a robo response that the order was "out for delivery" and would be there "in 10 min."
Of course, 10 min later there in still no pizza. We are now at 80 min.
5 min. Later, I'm on the way to the phone to cancel the order when it finally arrives. Elapsed time 85 min. The pizza was, at best, room temperature.
Conclusion: Take your business elsewhere.
Second conclusion: They deserve less that 1 star but I can not give them zero stars..
It was bad enough the night I tried to order home delivery from Papa Johns pizza online and was informed that they were "not accepting credit cards at this time please use" another method of payment.
Called the store but the young person who answered had no idea what to do. So I went somewhere else.
Next time, I tried adding extra Garlic Sauce to my online order but it was missing from the delivered order.
This LAST online order indicates it is not just the store but is also the website.
I specified my pizza configuration and it was accepted. I then wanted to add other items to the order but if you try that, it wipes your original order... TWICE! On the third try, I just tried to order pizza. Suprise! I was informed that they were "not accepting credit cards at this time". Been there. Done that.
Called the store. A male voice took my order, including the Garlic Sauce. Lo And Behold... no Garlic Sauce!
Guess who just lost a customer?
Tip for consumers:
Go somewhere else.
Can't set up the app, so what's the point? Donatos app works fine. Marco's app works fine. Noble Roman's app works fine. Domino's app works fine. I wouldn't eat Pizza hut Pizza if it was free.
I order from papa jhons Long Island area twice in 30 years and twice I can tell is by far ugly pizza can't even call it pizza the extra large is like medium at most and the crust is simple ridiculous flat thin like paper has no body no bite taste like nothing feels like glue, I can't understand how is this company big, the best ti do is to support mama And papa local pizzerias doesn't get more real then that.
Never again
Took two hours to get my pizza it was crap didn't get everything I ordered called store 14 th st Plano tx manager said oh well basically called customer care 4 times they said they really couldn't do anything PAPA JOHN run you're company quite putting it off on people that have no authority to take care of the CUSTOMER
Order *******. Gave these guys a second chance, giving them the benefit of doubt as my other experience with them wasn't good either. This was meant to be an early Birthday treat.
This pizza is cold, chewy, hardly any toppings. Where is the cheese! This was meant to be the garden party with added sausage. One piece of sausage and two chunks of tomato on one slice? If they coudnt possible be even more cheapskate, by playing poverty with the toppings. Sausage that looks like dried kibble.
I woudnt even give this to my neighbours dog to eat. Massive let down. NOT WORTH the money. Maybe they did this because it was deal for £10.00 on collection, rather than the full price of £23.19. This is not great food quality! Vile. Also asked for an extra dip which they charged me 69p for when they are meant to be 59p. Wish I would have gone to Caprinos or maybe picked up a pizza from Iceland.
I love papa John's pizza but everytime I try to use coupons the store can never find them in the computer
So pls tell why they send them out if u can't use them
My order got messed up the first time I came here, and they said they would give me a new pizza on the house the next time I ordered. The next time I came in, one coworker was coughing all over the food toppings. Another was EXTREMELY RUDE and tried to prevent me from getting the free voucher which I deserve for having my order incorrect. He then threw the order receipt at me where it flew all the way past me and onto the floor that I had to pick up. Don't come here, worst pizza place I've ever been to.
Tip for consumers:
DONT COME HERE UNLESS YOU WANT TO BE TREATED LIKE GARBAGE, JUST LIKE HOW ALL THE FOOD THERE TASTES.
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Rheowb
Ordered pizza and wings on Saturday 2/10/24. The wings were the worst I have ever had. Will never order wings again
If I would have checked and saw a large stuffed crust pizza was $20.50, I would not have ordered it. Checking the take out menu for another local pizza shop we use. A large 16" cheese pizza is $12.50. Granted it's not stuffed crust, but there is no way there was $10.00 worth of cheese in the crust.
Also disappointing were the Oreo cookie bites, they were tough and chewy. I do like Papa John's pizza, but because of their overcharging what a pizza should cost, we will be going elsewhere.
This establishment does not use gloves. The store manager told me that it doesn't make any difference because the pizza is cooked at a 450° temperature and it kills any germs. This is so unsanitary.
Papa John's in Laurel Ms. Is the best Papa John's I ever had. The pizza was delicious, cooked to perfection. The whole team worked together in complete harmony. What a team. The manager Lenora was such a sweet, friendly person. The staff was friendly smiling, and efficient and I loved the whole vibe the restaurant had. I travel two cities over to order from this Papa John's because I know I will get my food fresh, hot, and exactly the way I love it! Kudos to the whole team. You all are A++++
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Pizza
I went to this Papa john's pizza restaurant on Rockville, Md,******* Frederik Rd, the employees not even waring gloves to prepare the Pizza, its a Health Hazzard, disgusting, they are touching their head, touching the computers, and money, without gloves, they go back with the Big Big Nails this woman is wearing to grab the cheese and the Pizza? Why they do this?, we are all getting sick due to all germs these woman has in their nails, and not washing their hands, and touching the broom, the trash can, this is absolutely dangerous. I visited the restaurant today, but i will never coming back, Never, I need to call Maryland Health Department
I was pretty shocked to get home and see how burnt my pizza was. The crust was So dried out. I can't even figure out what is going on with the pepperoni ( zoom into it). I emailed the company for a refund— still waiting on a response.
I've loved Papa Johns for years. Their bubbly crispy crust could not be beat. However in the last couple years, their pizza has not been as good. The crust. No bubbles, it's dense and although I always get well done, it never tastes fully cooked. I keep ordering, thinking maybe it was just a bad night at Papa Johns, but when the pizza arrives, I'm disappointed yet again. So I am taking Papa Johns off my speed dial and going to give my business to a local pizza chain.
Paid $40 for large Hawaiian extra cheese sausage onion and jalapeños. Barely any ingredients and 1/3 of edge no ingredients at all. Called and they blamed it on corporate portion control. Location closed and reopened under different management. First two orders fantastic now horrible. Won't ever give Papa Johns my business. Firestone Colorado
Tip for consumers:
Buy a frozen pizza from the grocery store or make your own. Or get Papa Murphy at least there you will get a quality product but you will have to cook it yourself
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Had to call location and they did agree to bring driver back to give us our money back but they took no responsibility for poor quality and passed the blame on to their corporate portion control policy
First of all, it took two hours past my bedtime for the pizza to come. When we finally got our pizza, it was ALL BURNT UP! I spent like 30 minutes crying because I had nothing to eat, and it was like 9:00 when it came and it was all burnt up. Come on guys, you can do better than that. Terrible pizza. I should've got pizza hut.
Tip for consumers:
don't order papa john's pizza, get pizza hut instead.
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what the heak dude.
Papa John? ۪s website is under maintenance and not available at the moment.
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