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    Parcel2go.co

Corporate Values

Overview

Parcel2go.co has a consumer rating of 1 star from 2 reviews indicating that most customers are generally dissatisfied with their purchases.

Positive reviews (last 12 months): 0%
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How would you rate Parcel2go.co?
Top Critical Review

“Terrible company”

David N.
9/29/20

Terrible company P2G77832360, P2G77517215,: P2G76975901. These are just three recent claims for lost parcels. When you make a claim, they take weeks to reply and then lie to you saying the parcel has been found and will be delivered. It however does not. Or they tell you the customer refused delivery and it is being returned, another lie. They just use any tactic possible to delay and cancel your claim. Meanwhile you have to send replacements with Royal mail signed and get AtoZ claims from Amazon customers. If you are a business selling online, especially into Europe, use this company at your peril

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Reviews (2)

Rating

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davidn942
2 reviews
0 helpful votes
September 29th, 2020

Terrible company P2G77832360, P2G77517215,: P2G76975901. These are just three recent claims for lost parcels. When you make a claim, they take weeks to reply and then lie to you saying the parcel has been found and will be delivered. It however does not. Or they tell you the customer refused delivery and it is being returned, another lie. They just use any tactic possible to delay and cancel your claim.
Meanwhile you have to send replacements with Royal mail signed and get AtoZ claims from Amazon customers.

If you are a business selling online, especially into Europe, use this company at your peril

osmondb
1 review
0 helpful votes
August 13th, 2021
Verified purchase

They Don't Give Damn
I purchased a 4 day service London to the Caribbean. Customs documents completed. Parcel was collected on the 11th June 2021. Arrived in the Caribbean circa 18th June 2021. I was advised there was a customs delay. Today, 13th August 2021 the parcel still has not been delivered. P2G has been contacted time and time again via chat. The only method they give to make contact. Following a bitter complaint on 4th July P2G sent me a blank airway bill, (AWB) and asked for more details. I again provided details of the parcel contents and returned the completed AWB on the 4th July 2021. It took P2G 10 days to pass on the AWB. Despite this. The parcel still has not been delivered. Repeatedly contacting P2G all they say is '... they are awaiting an update from their agent and a case has been opened'. They advised they would be contacting the recipient, to-date they have made no such contact. And will not provide contact details for their agent on the island. So in short they do nothing to promote the resolution of this matter. My advice is spend your money directly with TNT FedEx or DHL. Forget this P2G boggit and leggit outfit. Worse still, P2G is a customer of legitimate courier firms. In my case the parcel was actually delivered by TNT FedEx of which P2G is their customer. TNT FedEx are actually quite helpful but refer me back to P2G as P2G is their actual customer. Avoid this outfit. Totally incompetent and disinterested in actually resolving this matter.

Tip for consumers:
Use DHL or TNT FedEx.

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