Parcel Compare

Absolutely shocking service. Failed to collect, then lied to twice by customer services regarding fictional rebooked collection. Had paid for next day collection and next day delivery, when that failed I tried to print labels and drop off at local hub, couldn't be done after being told 2messages previously that it could.
Then asked to cancel, sure, additional £10 charge and get your money back in 2weeks! Items were eventually collected 6days later and delivered on day 8, one item went to the wrong depot.
Will not offer refund as express 24(next day) is not a timed service apparently. And next day collection doesn't stand for anything.
Two days off work wasted waiting for collection. I'd have been cheaper and quicker buying a printer!
Did offer measly compensation as credit but I refused as I will never be using these crooks again.
AVOID! Oh and VAT IS NOT INCLUDED In the price quoted.

These guys did not bring my labels, wasted a bunch of my time, have no means of contact to clarify but need me to pay an unexplained £25 but hey take a 25% discount if you pay by…
Crazy MF. You will scrap this £25 off my dead body!

These guys are part of a scam in my case with Parcel Force. Was charged £30 delivery. A surcharge was added of £70 for seemingly incorrect weight. Parcel force can just say the weight was incorrect without any photographic proof. I'm disgusted by the dishonesty of these Parcel compare and Parcel force. Having read reviews now for Parcel compare it seems like other delivery couriers are in on the act. Both of these companies will never see another penny for me and I make sure to spread the word - AVOID AT ALL COSTS!

A month after delivery and about two months after paying for the shipping I am charged, without my authorization an additional amount of $18.00 for weight that was apparently more than what I had paid. What an absolute scam. Avoid

I asked for a product to be returned to a retailer in its original packaging and unopened. Parcel Force collected the package and when it arrived the retailer refused to accept the return because it was damaged and the packaging was also damaged and it wasn't lying correctly in the van either. Despite all the photographs and official emails from the supplier Parcel Compare have told me in their professional opinion as a delivery service and apparent metal fabricators that it can be repaired. They have shown no proof of any insurance which I paid in addition to the delivery charge. They are now asking for photos of the damaged item again so I can only assume that I am dealing with a computer. It is a bloody joke! They have taken me round the houses and they clearly have absolutely no intention of helping me - The least they could do is refund the cost of the shipping for which I was charged an additional £8.20 for the item to be returned to where the morons collected it in the first place.

Beware. You get a cost for shipping on their website, they charge your card, they arrange collection, then "audit" the shipment and charge your card again.
When I disputed the second charge they kept sending a default reply that they would provide details for the second charge, but never did, and then charged my card with the same amount AGAIN!
An initial quotation of £96 was charged £96 + £126 + £126, for a total of £348.
I am now disputing these payments with my bank, but beware of ParcelCompare, it's definitely a fly-by-night operation, never trust them

The same issue of other customers. SCAM COMPANY THEY STEAL YOU.

They stole more money from my bank account without my consent saying my parcel had additional handling! I sent pictures as it was inside weight and measures.
I asked what they mean, to send me photos themselves and they said my appeal was rejected without a chance to complain further. Then they never answered again to the 5 emails I have sent.

Initially I paid £28 for a delivery that ended up costing more £50! Thieves. Rubbish company.

BEWARE this company have great prices but only because its a con. If your parcel gets damaged it will most likely be on their list for excluded items. So they will willingly take your money for extra insurance but you WON'T be insured. Their Packaging guidelines are also a joke because they damage your goods but again its your fault for not finding a bit more cardboard so they can throw things around a bit easier. Last please note they also charge you extra handling costs and take the unauthorised payments out of your bank. So please think very carefully about using this company because it seems cheaper because if things go wrong YOU WILL PAY MORE

Date of

Terrible company, avoid.if you can.
Parcel was priced 20£ insurance 26.
And after 2.months they took me.additionql 113£! That is sh... not possible to explain why or something. No live chat. Just pay and f.ck off. Worst company I had experience ever.

Raised the request on Tuesday night and booked collection from home for Thursday, so I can print the labels on Wednesday when I go to the office and can use the printer there. There was some "glitch" with the system and the labels did not generate. I emailed the support email address asking for the labels to be emailed to me by lunchtime on Wednesday. Nothing all day, despite my chasing via email. Emailed at 17.21 hrs and said I wish to cancel and get a refund. They sent me the labels on Thursday and said they had re-scheduled the collection from Thursday to Friday. I work full time from home and have no printer, so I emailed them to either cancel and give me a refund or reschedule the collection to end of next week so I have time to print the labels. Support pretended they did not understand and kept emailing me the labels. This is insulting, frustrating and disappointing. Will NEVER USE PARCEL COMPARE again!

I had 3 separate issues with them.
Their systems - they take your money quickly enough but when it comes to refunding be prepared for a battle, it took over 3 months and in the end threat of legal action to get £122 pounds returned to me which was "stolen" from their wallet system.
International - the cheapest service goes to their sorting centre to be scanned - they insisted a package I paid £68 to send contained 3 lithium batteries (2 is the limit) and told me I had to pay £15 to have it returned. When it came back it had not been physically inspected and what they thought was an iPad was actually a picture frame so should never have been returned but they refused to accept liability for that. After 2 months of chasing finally refunded me £46 so it cost me £34 for THEIR ERROR. Will never use them again. Might be a bit more expensive to use direct carriers like FedEx but at least they are honest. These are just a set of scammers

All you get from their customer service team are apologies and being fobbed off.

Booked for a work computer to be shipped from UK to Philippines. They claimed it was with UPS. In fact used numerous carriers. ETA 4th September. Still waiting. Their customer helpline though responsive expect me to chase it. Do yourself a favour and book direct.

Do NOT use these amateurs
Do NOT use these amateurs. Sent parcel to ibiza it included kitchen utensils, sauce pan, hoodie & a towel. Paid for it to go, no bother. The parcel was returned back & was charged £133 for the privilege. They stated the reason was UPS sent back because it contained "Personal effects (suitcases or personal belongings)" So how do you get anything abroad? How is a towel ever going to hurt or contaminate?
So basically do not use them as you can send NOTHING at all!
Emailed for an explanation, received 20 emails all saying the same, "Personal effects (suitcases or personal belongings)"no explanation, no apology nothing. Didn't even bother to read my formal complaint, just sent demands for payment. They do not care and hide behind terms that are nonsense.

Going through parcel compare you chose to use ups the problem being the ups employee stole the Amazon vouchers and has redeemed them they were Xmas presents for my nephews the parcel reached Tamworth that's as far as it got

Avoid Avoid Avoid what a bunch of rip of merchants. Charged me twice as they said My parcel was over the weight I had put down originally they said it was 36kg which was ridiculous if that was the case I could not of lifted it. I weighed it on my scales which are correct. They then promptly broke the item I jumped through all the hoops they wanted me too ie pictures of wrapped item the damage and the damaged packaging. They refused to refund as they said in was insufficiently packed. Just a total disgrace

The parcelcompare service in the UK is highly disappointing. The drivers lack professionalism, customer services lacks a contact number, and they consistently charged me for services they didn't provide. Collection and date amendments come with high charges, and worst of all, cancellations are not refunded. I regretted using this service.

I send 2 packages abroad and when they arrived they never send custom charges and I spend 167£ and got my packages back now they charged me 140 something for returning them! No phone number takes 5 days to answer question and nobody to help or take responsibility please don't use

Low price to drag you in then 3 months after delivery hit you with parcel weighed more than priced at asking for photographic evidence for proof of weight,absolute bunch of scammers
Will never use again
Please avoid

PLEASE do not use this company!
You have no recourse, contact info and cannot speak to anyone.
If you go with Parcelcompare the courier they use will not speak to you as the contract is with Parcelcompare, Parcel compare do not have a telephone number!
My Parcel was sent to Spain spent a month in Barcelona and I was then told I was contacted and it was my fault it was returned all lies.
When I did try to resolve this I was told that I couldn't have any information as the contract was not with me. They have now charged me more than double the original cost.

£60 were taken away from my bank account, without any prior warning, two months after my delivery had been shipped. This is already very unprofessional, as I expect to get an invoice before I'm ever charged anything. I am then told this is for a parcel that was 2cm above the maximum length, which I think is untrue since I took great precaution with measuring every parcel I sent and none of them where above the maximum limit of 120cm. I am then told to dispute it by providing evidence, yet the company already know that I would have no evidence since the deduction came TWO MONTHS after the completion of the delivery and all evidence had already been deleted or destroyed, as I had assumed there would be no future issue since I hadn't heard anything for two whole months. So I am left £60 poorer for a mistake I did not commit, and the delivery company are not required to provide any evidence of the existence of such mistake. It is a SCAM. I will advise anyone looking for a courier company to avoid ParcelCompare at all costs. Additionally, the original quote did not include the price I would have to pay at the Spanish customs, even though the company knew I was sending my parcels to Spain, so the quote they provide is misleading. Had I known of the full price I would end up paying, I would have used an alternative company.

Booked in a parcel and paid over £70.00. On the collection date, no courier. The day after no courier, and the day after no courier. Tried to drop off at a DHL office, however, the barcode was not recognised!
No telephone contact. No reply to emails. Complete rip off merchants. I am going to report to trading standards. AVAID, AVOID, AVOID

SCAM COMPANY! TOOK more than GBP540 without my personal consent after 12 days of items got delivered! PLUS the initial booking fee of GBP240ish. In total, they've scammed for more almost GBP800 for sending just 3 parcels! Unbelievable! I'm suing them!

They will charge your card again without notifying you for tripple the price and told you that your weight and sizes were wrong and you had to pay or provide proofs of UNOPENED packages after 12 days of receiving them or BEFORE you pack. They will never get back to you!

DO NOT USE PARCEL COMPARE.

From a true customer. Happy to show any proofs with UPS UK and Taiwan office.

Website keeps freezing so have to start the input of data all over again then when all data is in the labels fail to print. You can't speak to anyone on the phone and their "Live Chat" does not work. This is an ongoing issue with this company so time to change.