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    Parts Avatar

Ratings On Other Platforms

Trustpilot
3.5 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

Parts Avatar has a consumer rating of 4.5 stars from 1,893 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Parts Avatar most frequently mention fast delivery, great prices and good price. Parts Avatar ranks 5th among Auto Parts sites.

  • Value
    89
  • Quality
    91

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.4%
Positive
1,481
Neutral
45
Negative
150
View ratings trends
44
See all photos

What reviewers want you to know

Positive highlights

  • Speedy delivery, good quality parts, always the right part, and excellent prices.

Critical highlights

  • On May 4th I contacted customer service and I was told multiple contradicting things.
  • They ship threw canada post which is one of the slowest sources avaialable and they struggle to provide tracking info.
How would you rate Parts Avatar?
Top Positive Review

“Rear strut assembly”

H M.
8/27/21

Having ordered from parts avatar a few times this year, I have been happy with the service, & help via live? Chat option. The only thing I would request is shipping option to confirm how my purchase is being shipped/delivered at checkout. I prefer Canada Post as I am in the country and some have specific delivery days to certain areas. CP delivery is 5 days a week to my location. Thank you for your service. HM

See positive reviews
Top Critical Review

“Restocking Fee when returning an unused item.”

Donald G.
11/1/21

Not pleased with return policy. Was charged a hefty "restocking fee" and some kind of tax,,, Returned item because it arrived with instructions of being unreturnable if bag seal it came in was opened. Was not told that when purchased. Did not want to take a chance so returned it at my cost. The extra costs are nothing but a money grab by Parts Avatar, BOOOOO... Amazon has a much better return policy and they continue to get my service. Parts Avatar could learn something from Amazon.

See critical reviews

Reviews (1,893)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (44) quality parts (16) canada post (11) phone number (8)
hm198
1 review
0 helpful votes
August 27th, 2021
Verified purchase

Having ordered from parts avatar a few times this year, I have been happy with the service, & help via live? Chat option. The only thing I would request is shipping option to confirm how my purchase is being shipped/delivered at checkout. I prefer Canada Post as I am in the country and some have specific delivery days to certain areas. CP delivery is 5 days a week to my location. Thank you for your service. HM

monicas394
Monica S. – Parts Avatar Rep

Hi Holly,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

shawng217
1 review
0 helpful votes
February 15th, 2021
Verified purchase

Parts Avatar has been great in helping me maintain my fleet of vehicles! Their prices are very competitive and beat out most retail locations. Their shipping is great as well. As long as you don't need your parts the same day and can wait a few days it's totally worth it! Great product selection as well, Parts Avatar usually has everything I need and different performance levels to suit your budget.
I will continue to buy my auto parts at Parts Avatar!

Products used:
Breaks, exhaust, wheel nuts, body parts

Service
Value
Shipping
Returns
Quality
monicas394
Monica S. – Parts Avatar Rep

Hi Shawn,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.

cjn20
1 review
0 helpful votes
March 20th, 2021
Verified purchase

Prices are much better than local part stores, and they have a good selection of parts. Website is easy to use, and it stores your vehicles so you can easily switch between vehicles. I've ordered parts for four different vehicles with no problems, and parts arrive fairly quickly (2-4 days). Definitely a great place to get car parts if you don't need them same day or overnight.

monicas394
Monica S. – Parts Avatar Rep

Hi Cornelius,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

dianao240
1 review
0 helpful votes
April 15th, 2021
Verified purchase

Beyond impressionable. I had issues with a pad coming off the running board of the 2006 Colorodo.
Found your company on line and ordered, then asked neighbour who is a mechanic to ensure
I had ordered correctly. He took over and is so totally impressed. I have given your name out to several people now.
It is most impressive that a sales person reaches out to discuss and ensures you have the right product. The
New parts are on and a perfect fit. Thank you so much.

monicas394
Monica S. – Parts Avatar Rep

Hi Diana,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.

jasonn346
1 review
2 helpful votes
December 24th, 2020
Verified purchase

My only complaint is with the frustrating service and support chat window that keeps popping up and making site navigation so much harder, and when trying to talk to the other end, the slightest movement on my end makes it close and reset. Parts are fine, come in a timely manner, return policy seems fair (about to test it)... Overall not bad.

monicas394
Monica S. – Parts Avatar Rep

Hi Jason,

Thank you so much for sharing your feedback. We will definitely share this with the concerned department. Our system is available on Live Chat to help our customers with their expertise. We are looking forward to doing business with you again.

jjs51
1 review
0 helpful votes
September 17th, 2021
Verified purchase

Have bought from Avatar a few times with no problems with parts and delivery times. Obviously each consumer will have their own experience. Automotive parts can vary in quality depending what you are willing to pay, Avatar generally has price ranges to chose from for a given part (in my case brake and exhaust) which is a good-thing for the consumer. There online service is excellent and easy to navigate and order. Like 1 2 3 and it's done. Will use them again.

monicas394
Monica S. – Parts Avatar Rep

Hi JJ S,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

guillermod32
1 review
0 helpful votes
August 7th, 2021
Verified purchase

I'm glad Parts Avatar pops up on my lap browser while I was online. I thought having an account with my local auto parts store will give me a big discounts, but Parts Avatar exceeded. Parts Avatar is more cheaper and the online customer service is very kind and professional. Delivery time is not bad but I wish that it could be a little bit faster but overall, I am super happy for the money I saved and my experiences with the customer support.

monicas394
Monica S. – Parts Avatar Rep

Hi Guillermo,

It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.

willardw32
1 review
0 helpful votes
November 3rd, 2021
Verified site experience

The online parts ordering system is easy to navigate and seamless through check out. The free shipping was a bonus and then at check out I was offered a welcome new customer discount along with the free shipping!... Double Bonus!
I feel very appreciated as a customer... and if the entire purchase process goes as smoothly through delivery and product quality... I'd say you pretty much have insured a repeat customer experience.

Reason I chose this business:

Good Website... Competitive Pricing... Free Shipping

monicas394
Monica S. – Parts Avatar Rep

Hi Willard,

It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.

johnl3740
1 review
0 helpful votes
March 29th, 2021
Verified purchase

This is my second time with purchasing auto parts from Parts Avatar. The first purchase was a fuel pump and assembly - the second was - front - left and right CV joints and axils. Being sure to write all details of your cars / make / model / engine size / etc; - a person should have no problem with receiving the right part or parts in new condition and in a reasonable friendly time manner. You usually also have several car part manufacturers to choose from as well.

monicas394
Monica S. – Parts Avatar Rep

Hi John,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. We will share this with the team to let them know to keep up the amazing work.

dm721
1 review
1 helpful vote
June 27th, 2021
Verified purchase

My order was a first with partsAvatar. I've received the products as described however due to costs and shipping delay I'm not entirely convinced or sure I would shop here again.

The customer service online chat was really good and most answered my questions within minutes but delays (not entirely sure if it's your fault) in shipping and choice thereof is the wisest.

monicas394
Monica S. – Parts Avatar Rep

Hi Daryl,

Thank you for taking out time to rate us. Your feedback is truly appreciated. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

davidm5572
1 review
0 helpful votes
June 12th, 2021
Verified purchase

I have told an awful lot of people about your service. We have been extremely happy with the delivery time, and, unlike your competitors, in most cases you don't charge for delivery, also your prices are amazing... (don't let it get to your head and start raising the price is now folks)... Every part I bought fit as it should that's five stars as far as I'm concerned!

monicas394
Monica S. – Parts Avatar Rep

Hi David,

We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.

aaronh551
1 review
0 helpful votes
October 15th, 2021
Verified purchase

I am completely satisfied with my purchase of Monroe quick struts from Parts Avatar. The Parts Avatar order arrived to my door in half the time and $60 cheaper that another huge Canadian automotive retailer could get equivalent parts to their store an hour away... parts that were supposedly on sale and in stock at the nearby store.

The quick struts were easy to install and definitely improve the handling of my Dodge Caravan, although the ride is firmer. I will definitely be shopping at Parts Avatar in the future.

monicas394
Monica S. – Parts Avatar Rep

Hi Aaron,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

nickp660
1 review
0 helpful votes
December 12th, 2021
Verified purchase

I was kinda skeptical at first since another well known site (Rock Auto) didn't had what I was looking for in stock at the time. But the experience is awesome, no delivery fees (a big frick'n yes) and delivered to me pretty quick. Like 3 days. The 2 downsides were 1. Parts fit on perfectly but kinda lacked some hardware though. 2. The price was a bit too high for my Hyundai Genesis coupe front strut assemblies (like $196.50 per side) and nobody/site had em'. But above all, I would definitely use this site again. Just lower them prices please.

monicas394
Monica S. – Parts Avatar Rep

Hi Nick,

Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!

adamk782
1 review
0 helpful votes
June 15th, 2021
Verified purchase

I mistakenly ordered the wrong part but the part arrived within a week and in excellent condition so very quick. Their return process is flawless, the support team were very helpful on instructing me with the steps to the return and answered within hours. Got my money back and bought the good part they recommend me since these are usually the cheapest part in Canada.

monicas394
Monica S. – Parts Avatar Rep

Hi Adam,

It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.

davel597
1 review
4 helpful votes
April 7th, 2021
Verified purchase

Chose universal fit items that did not display any dimensional information (overall size would have precluded them). In small town, no delivery to the door. Return process did NOT include pre-paid label. Return cost by Sender's agent more than items' value. Post Office rate about 1/3, but they managed to lose it's Tracking. Much online chatting to confirm return before refund deadline.

* Parts Avatar attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

monicas394
Monica S. – Parts Avatar Rep

HI Dave,

We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

josephl1133
1 review
0 helpful votes
March 30th, 2021
Verified purchase

Had a rough time looking for parts for my older motorhome, until I came across Parts Avatar, a very well set up website and system, to find what u need, with competitive prices to boot. And free delivery to your door for anything over $ 100.00, cant complain about that.! Well done

monicas394
Monica S. – Parts Avatar Rep

Hi Joseph,

It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.

donaldg455
1 review
2 helpful votes
November 1st, 2021
Verified purchase

Not pleased with return policy. Was charged a hefty "restocking fee" and some kind of tax,,, Returned item because it arrived with instructions of being unreturnable if bag seal it came in was opened. Was not told that when purchased. Did not want to take a chance so returned it at my cost. The extra costs are nothing but a money grab by Parts Avatar, BOOOOO... Amazon has a much better return policy and they continue to get my service. Parts Avatar could learn something from Amazon.

Tip for consumers:
Upfront return fees (restocking fee + tax)

Products used:
None

Service
Shipping
Returns
monicas394
Monica S. – Parts Avatar Rep

Hi Donald,

We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

francisi13
1 review
4 helpful votes
July 10th, 2021

For the most part, their prices are good. However, shipping is terrible. On their website, they state, shipping within 36 hours. I have ordered from Parts Avatar several times and it is generally at least 4 days from the time you place your order until it is shipped. Shipping is usually by Purolator and these people are even slower than Canada Post. If you order from Parts Avatar, expect to wait at least 2 weeks before you receive it.

Service
Value
Shipping
monicas394
Monica S. – Parts Avatar Rep

Hi Francis,

This is really very bothersome for us. Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us

mitchellg122
1 review
0 helpful votes
August 18th, 2021
Verified site experience

Pretty good selection of parts, even with "less popular" vehicles. One thing that would be nice is if you made an option to "add to cart" without having to click on the product first but that's pretty minor. I just have slow internet so it takes a little longer to put in an order.

Reason I chose this business:

The availability and free shipping

monicas394
Monica S. – Parts Avatar Rep

Hi Mitchell,

We are glad to know your experience in doing business with us. Thank you for your feedback!

brents197
1 review
0 helpful votes
December 26th, 2020
Verified purchase

Quality product, excellent prices & fast shipping! What more could one ask for? These folks are always in my top three Canadian online parts retailers to check for price and availability. I've never been disappointed but my purchase from here.

monicas394
Monica S. – Parts Avatar Rep

Hi Don,

We are so grateful of you for sharing your amazing shopping experience with us and the community. We are looking forward to doing business with you again and delight you with our services.

luch29
1 review
1 helpful vote
May 18th, 2021
Verified purchase

After 4 orders, I finally obtained the correct disks and pads for front and rear brakes for an ordinary 2018 Camry. Web site parts description is unacceptable, not even marginal at best. Correct parts required the VIN to be ordered properly. Website easily mixed Lexus parts with Camry's.

Service
Value
Shipping
Returns
Quality
monicas394
Monica S. – Parts Avatar Rep

HI Luc,

We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Thank you for taking out time to rate us. Your feedback is truly appreciated.

chrisr1151
1 review
1 helpful vote
March 18th, 2021
Verified purchase

First order received 2 right rear at my fault
I found it difficult to find where it designated left or right hand strut
I've looked on other sites and they sell them as pairs clearly showing left and right hand struts
Other than that all good except your chat room breaks in to my shopping without a prompt every time I visit and I find this annoying

brucea244
1 review
0 helpful votes
August 3rd, 2021
Verified purchase

Delivery of part very prompt and as described. Fit up very good. Returned my old core for refund and over 2 weeks later have not heard anything back from them. Parts tracking indicates that they received it well over a week ago. Wait and see I guess.

monicas394
Monica S. – Parts Avatar Rep

Hi Bruce,

Thanks a ton for sharing your experience with us. We hope to serve you in the future too. The refund for the core is also processed from our end and it might take 2-3 business days to reflect on your account. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.

rachels961
1 review
0 helpful votes
September 21st, 2021
Verified site experience

I've dealt with two of your sales representative so far and they are literally fantastic. Much better than the local places that I've ever gone to! Thank you for your help!

Reason I chose this business:

I was looking for brakes and parts Avatar popped up on my screen so I decided to take a look and I'm glad I did! Some people say that the customer service pop-ups are annoying, but I found them extremely helpful and I got the parts that I needed for my car the first time! Thank you parts avatar for all your help!

monicas394
Monica S. – Parts Avatar Rep

Hi Rachel,

It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.

dorinh
1 review
0 helpful votes
April 13th, 2021
Verified purchase

The parts came earlier than expected, everything was ok, except the brake pads I ordered, also. I don't know if was manufacturing fault for not wrapping the parts individually or parts avatar fault. One pad was chipped, the bag with the grease broken. Parts avatar customer service was very responsive, a little too picky, but in the end effective and respectfully. I wait for the refund. Yes, I will buy from them in the future

monicas394
Monica S. – Parts Avatar Rep

Hi Dorin,

Thanks a ton for sharing your experience with us. We hope to serve you in future too.

Q&A (9)

Answer:

They have terrible customer service and wont stand behind their mistakes (which they will make) or products. Would not recomend this place.

By Matt H.
See more answers (8)
Answer:

I'm stupid I guess. Always check BBB website before using a supplier for the first time.

By Claude D.
See more answers (4)
Answer:

HI Ly, Yes, you can order multiple parts in a single order. Please contact our support team on Live chat to help you with your requirement: https://partsavatar.ca/

By Monica S.
Answer:

Would just go to local parts store if the parts a wrong or damaged you just go back and get new stuff that day or the next. The little bit of money you save is not worth the wait and frustration when you have a problem

By Greg m.

Can’t see your question? Ask to get answers from the Parts Avatar staff and other customers.

Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Products (973)

Front Complete Strut Assembly
Front Complete Strut Assembly
55 reviews

These suspension parts are of average quality. Found what I needed, and they had it at my door very quickly and very reasonably priced. Will do the task for now.

Rear Brake Drum
Rear Brake Drum
6 reviews

Easy to install and great replacement product.

Front Right New Caliper With Hardware
Front Right New Caliper With Hardware
6 reviews

Uneven brake pad wear is causing the brake caliper to be attached and not working freely on my 2012 Ford F150 Pickup. I know how to book online but not sure about other stuff regarding features or specifications. PartsAvatar userfriendly website guided me throughout the purchase and made my work easy. I am happy with the installation and its functioning.

Front Disc Brake Rotor
Front Disc Brake Rotor
142 reviews

I bought a pair of front and back rotors for my X3, and compared with dealer and local shops, the price Parts avatar is unbeatable with super fast delivery. The rotor works well on my car, a good replacement for drivers looking for budget wise after market parts. The down side is, this rotor is non-coated, you will notice rust built up at non friction area. If you are picky on that, go with those coated rotors.

Rear Disc Brake Rotor
Rear Disc Brake Rotor
142 reviews

Got these rotors at an affordable price but the surface of the rotor seems to be rusted. The part is not up to the mark and but runs fine. Fingers crossed.

Front Complete Strut Assembly by MONROE - 182311
Front Complete Strut Assembly by MONROE - 182311
55 reviews

The quality of the Front struts appears to be good and It lifted the front side of my car. It looks way too good now. The only complaint that I have is that the included nuts were not at all of good quality. So, I had to run near my local hardware store to get the correct nuts. Aside from that, I'm happy with the performance.

Right New CV Complete Assembly by CARDONE - 66-3404
Right New CV Complete Assembly by CARDONE - 66-3404
5 reviews

This left new CV complete assembly from Cardone just worked like a nightmare for my Chevrolet Avalanche 2500. I am amazed with on time shipment and it perfectly fits my car. I am extremely happy with their timely delivery.

Rear Joint
Rear Joint
4 reviews

I don't particularly appreciate stepping out and buying car related parts. I got this one for my GMC Sierra 2500 V8-403 6.6L Dsl 2016. I din't expect this; the prices from your site are incredible. I like this U-joints which is taking my car smoother.

Muffler And Pipe Assembly
Muffler And Pipe Assembly
10 reviews

I am not very happy with it. Although the part looks good, it doesn't perform great. Not expected from Walker.

Front Disc Brake Kit
Front Disc Brake Kit
4 reviews

After replacing the complete brake kit, there is little noise and weird sound when I apply the brakes. I thought it will reduce after a few miles but the noise is still there. I never felt good. I think my money got wasted and I feel like returning them.

Shock Absorber
Shock Absorber
4 reviews

My 1993 Jeep Truck Grand Cherokee's nose suddenly used to go down while braking. Came to know that the shock absorbers spring was damaged. Immediately ordered shock absorbers from Partsavatar.

Rear OESpectrum Shock
Rear OESpectrum Shock
8 reviews

Parts came quickly and just as described. Great to deal with. Prices are very reasonable compared to store prices. Free shipping was included. Only issue I had was with returns, shipping product back cost me almost as much as the part itself

Front Premium Ceramic Pads
Front Premium Ceramic Pads
10 reviews

No issues with these ceramic pads, more better than organic pads and working as original ones on my 2013 GMC Yukon.

Coil Spring Lift Kit by SKYJACKER - JK200BPBSR
Coil Spring Lift Kit by SKYJACKER - JK200BPBSR
4 reviews

The coil spring lift is pretty good and was very easy to fix. I purchased with black max shocks. Got the height I was looking for and blackness I can view which I was trying to accomplish. Lovely riding experiencing.

Front Complete Strut Assembly by MONROE - 182518
Front Complete Strut Assembly by MONROE - 182518
55 reviews

Had ordered many products from Partsavatar and all were recieved in good condition. But this time the front strut assembly had many scratches. My brother told it will make no problem with its performance but should return it giving with feedback about the products quality.

Rear Rebuilt Brake Shoes
Rear Rebuilt Brake Shoes
4 reviews

I was skeptical about buying a rebuilt brake shoes initially but was totally worth buying it. Quality is good and works absolutely fine.

Tire
Tire
3 reviews

2465-Route 218 Manseau Québec G0X 1V0 Canada

Rear Complete Strut Assembly
Rear Complete Strut Assembly
4 reviews

Absolutely happy with this product. It was a fitting correctly for my Dodge Journey 2015 as expected. Only issue was the installation was a little more complicated than I expected.

Vehicle Dolly
Vehicle Dolly
3 reviews

I have placed an order for G6313 right-hand, and I received left-hand dolly first. Then after two days I got my right hand one. Informed Partsavatar and then responded immediately. I am satisfied with my product and it is fantastic quality.

Rear Semi Metallic Pads
Rear Semi Metallic Pads
3 reviews

I got these brake pads from PartsAvatar for my 2015 Jaguar XJ. Speedy shipping, very good value, perfect fit and will come back to this website for branded and quality products.

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