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    Partselect

Ratings On Other Platforms

Trustpilot
1.8 / 5
Better Business Bureau
1.6 / 5
Corporate Values

Overview

Partselect has a consumer rating of 2.56 stars from 18 reviews indicating that most customers are generally dissatisfied with their purchases. Partselect ranks 8th among Appliance Parts sites.

  • Service
    12
  • Value
    11
  • Shipping
    11
  • Returns
    4
  • Quality
    9
Positive reviews (last 12 months): 42.9%
Positive
6
Neutral
1
Negative
7
View ratings trends
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How would you rate Partselect?
Top Positive Review

“Good Company”

Richard F.
11/25/21

The needed dishwasher bottom rack was accurately described on the firm's site and quickly shipped; it fit perfectly, even though the rack purchased was for a different branded dishwasher. We found this company very good to do business with, including having a readily accessible customer service phone line available for information, to check order status or questions, and we won't hesitate to again do business with them again, as needed.

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Top Critical Review

“Waited a year and still no response”

nademe a.
8/11/20

I ordered a grill part for my Kitchen Aid Stove on Aug. 14.2019. I was told it would take upto 6 months for the part. It is now Aug. 11.2020 and yet no part has been sent. No updates either. If you call you get directed to their website. If you message them online, you get an automated response. This place is obviously run by "dummy robots". I want my money back and will order from elsewhere. Their service is terrible. STAY AWAY FROM THEM

See critical reviews

Reviews (18)

Rating

Timeframe

Other

nademea
1 review
3 helpful votes
August 11th, 2020

I ordered a grill part for my Kitchen Aid Stove on Aug. 14.2019. I was told it would take upto 6 months for the part. It is now Aug. 11.2020 and yet no part has been sent. No updates either. If you call you get directed to their website. If you message them online, you get an automated response. This place is obviously run by "dummy robots". I want my money back and will order from elsewhere. Their service is terrible. STAY AWAY FROM THEM

cindym1206
1 review
0 helpful votes
June 14th, 2021

We received our dishwasher part faster than I expected. Easy to install. Even though we did not need the video, they have how to install videos. I thought it was genius. If anything else brakes, I will check their site out first.

Products used:
Middle Spray Arm Kit

Service
Value
Shipping
Quality
mikej913
1 review
1 helpful vote
January 19th, 2021
Verified purchase

Sent me the wrong part and then didn't refund the full amount. Complete waste of time and money. Good luck dealing with their customer service. RepairClinic.com was much better to deal with.

Service
Value
Shipping
Returns
Quality
zlatac1
1 review
0 helpful votes
November 4th, 2021

When I ordered a part for my washing machine they promised it should arrive in 3-5 days, after 14 days CSR told me they do not have a clue when is going to be shipped from the supplier! Last week they told me it is arriving by Friday for sure, today is next Thursday and I finally canceled. Bunch of liars. Do not do business with them.

Service
Value
Quality
terryd146
1 review
1 helpful vote
July 27th, 2018

I ordered two burner control knobs for my kitchenaid stove this morning from www.partselect.ca (Order #11390348), credit card was charged immediately afterwards. However, when I checked the order status in the afternoon it was shown as CANCELLED. I called the customer service to understand what was going on there because I did NOT cancel anything from my side, and the agent said my credit card verification or something did not go through and that was why my order was cancelled (If that is the case why my credit card had been charged?)

So I had to ask the agent to place the order again for the same parts (order # 11390907). Hopefully this time everything is good. Anyway, no matter what, now my credit card has been charged twice for the same 2 pieces of part, one of them is saying "It may take 3-5 days for refund to show up on your credit card."

Update: Very QUICK delivery! I ordered on Friday and received them today. Parts work perfectly on the stove. I would definitely give 5 stars if everything went through correctly for the first time.

virginiaw465
1 review
0 helpful votes
May 16th, 2021

I like the site is user friendly and has help to install parts. Very disappointed that I ordered on a Thursday evening and paid $29 extra for over night shipping. I was thinking Saturday afternoon I would get part. Wrong I got the part late Monday. Turns out after my husband and dad took everything apart the heating element wasn't even the issue if why it wasn't getting hot. It was the timer. They were able to fix the timer without any extra parts at all. Don't waste money on over night shipping if end of the week because they do not deliver on the weekends.

Products used:
None

Service
Value
Shipping
lucasm179
1 review
0 helpful votes
February 9th, 2021

Unbelievable, I just purchased ONE small metal grease filter and it cost over $80 CAD. I will be returning and will not order from this company again.

Service
Value
Shipping
Returns
Quality
richardf1506
1 review
0 helpful votes
November 25th, 2021

The needed dishwasher bottom rack was accurately described on the firm's site and quickly shipped; it fit perfectly, even though the rack purchased was for a different branded dishwasher. We found this company very good to do business with, including having a readily accessible customer service phone line available for information, to check order status or questions, and we won't hesitate to again do business with them again, as needed.

belindah116
1 review
0 helpful votes
June 2nd, 2021
Verified purchase

I needed plastic door shelves for.my Maytag. I put in my model number on their web and it took. Me. Right to my parts for my. Model. Real Easy. I put my order in and got my order in days via FedEx They were the same quality as my original door shelves. I plan to order from them again. They are an A+ company. I Highly recommend them.

Products used:
Gallon plastic door shelves.

Service
Value
Shipping
Quality
lawrencef125
1 review
0 helpful votes
April 20th, 2021

The part i ordered for my fridge arrived quickly and snapped right in don't you wish everything in life was this easy

Service
Value
Shipping
Quality
rickm625
1 review
1 helpful vote
December 29th, 2020
Verified purchase

Ordered three dryer parts, they shipped the two more expensive parts right away charging the cost plus the shipping fees to my credit card. The third part never arrived and was unable to install the two more expensive parts without the less expensive third part. I ended up returning the two more expensive parts after receiving no response to my email queries. They credit me for the two parts returned but did not credit me for the shipping fees. No response to date on my queries.

If you're going to order from them multiply parts, I'd be sure to stipulate in the order's instruction not to ship until all parts are available.

Service
Value
Shipping
Returns
Quality
minooa1
1 review
2 helpful votes
January 15th, 2021

I ordered a part for my washing machine on January 1, when I selected the part, in showed that it would be shipped within 7 tp 10 business date.
When you submit the order it says, they are back ordered and will send an update when the part is ready.
I called the customer service on January 11 and the person whom I talked to said that the order will be shipped by Friday January 15.
I have not received anything even an update yet, checked the website and no update, called the customer service and they didn't even get my call.

Products used:
I am still waiting for the part.

Service
Value
Shipping
tg149
1 review
2 helpful votes
February 13th, 2021

This company is not reliable I ordered dishwasher spray arm they claimed it will arrive in 2 days after I ordered they said 2 weeks and it is week 6 I am still waiting for it and they don't answer when I call Them.

delilahg11
1 review
0 helpful votes
November 15th, 2021

Our dryer belt broke and we live in a very rural area with no appliance stores nearby so we went online to order a belt. We saw Partselects promise that they ship out within 1.5 business days so we thought that was perfect. We paid an extra 10 bucks for shipping on top of the price of the belt.

They didn't email us a confirmation so after a week we called them. They said they were waiting for the belt to come in from Whirlpool. First of all, how would you ship us a part in 1.5 days when you don't even have it in stock. Anyway, they promised it would be in by the end of the week and would be shipped out. They also said they'd email us our confirmation again. We never received the email or the part. 4 weeks after ordering it we had to call them and cancel. Their excuse was the part was on backorder. A simple standard dryer belt they couldn't even send us. Meanwhile I could have driven 4 hours to the nearest store and bought one off the shelf instead of drying my clothes beside the woodstove for the past month.

Don't order from this place! You will be disappointed.

Tip for consumers:
Don't use it

Products used:
None

Service
Value
Shipping
Returns
Quality
marciap155
1 review
0 helpful votes
July 31st, 2021

I ordered a part to repair a drawer in my refrigerator and it came in two days. It was easy to replace the broken part with the new one. I was very pleased with the whole experience and would certainly recommend your company. Good job.

noyang
1 review
3 helpful votes
June 8th, 2021
Verified purchase

What can I say about Partselect that's good... nothing! If I could give them a negative score I would.
I ordered a part for my Kitchen Aid oven on April 16th 2021 the customer service representative mentioned they would receive the part in 7-10 business days then another 3-5 business days to ship it. I called back a month later to find out the part was on backorder (the representative did not mention this at the time I ordered and only see it after I logged on so I assumed the reason for 7-10 business days was because it was back ordered) she wanted the sale and didn't give me the opportunity to source it elsewhere with a faster delivery date. So, for the past month, they keep changing the ETA for the part and I still don't have it and I cannot use my oven! I called in today (June 8th) and cancelled my order as my ETA has changed again to June 11th (for the 4th time). I understand Covid 19 had impacted lead times and prolonged delivery dates but this is unacceptable, it's been about 2 months when I was told 2-3 weeks. I can't do anything but laugh what a joke of a company!
If you need a part for Kitchen Aid or any Whirlpool appliance and you're in Canada I would suggest https://www.whirlpoolparts.ca/

Products used:
Ordered the part from Whirlpool.ca

Service
Shipping
gillesg19
1 review
0 helpful votes
May 7th, 2021

Ordered a part at 1:30pm and it arrived at my door the next day 1:45pm. Shipped from calgary to saskatoon. The shipping was promised at 3-5 business days. That's under promise and over deliver. Would do business with them again in a heartbeat!

Products used:
KitchenAid Fridge part

Service
Value
Shipping
Quality
benl588
1 review
0 helpful votes
January 15th, 2022

I ordered a part on Nov 18th 2021, however today is Jan 15th, 2022 and I have no communication from them.
Eventually I went on Amazon and ordered it, received the part yesterday (within 5 days).
My order# was 20353173 and i cancelled it. The disappointment was the lack of follow up either by phone or on the link to the order itself.

Service

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