Passport-USA

SCAM ALERT! They fool you into thinking you're completing a passport renewal or new passport form. They charge you $130 which coincidentally is the same price as a renewal. Once process is complete, they email you and you discover that they charged you not for the renewal but to allow you to complete a form that is free via the US Govt. Complete SCAM! They also now have vital info like SS#, etc. Who knows where that's going?! I would also add, there are hundreds of reviews like this, I just wish I saw them first. AVOID THIS SITE AND SERVICE!

I am stupid and did this late at night and didn't realize it was NOT the government at all or that they didn't even help process the application. I paid $70 for them to fill out the application papers and probably steal my personal information. Let's be serious. The application questions are easy!

They don't stamp when u go out of USA...but they expect you to buy a book for $ 160 wasting paper(trees)...so disappointed in our government

They took my money and did not provide any type of service. I contacted them and of course no one answered.

Nothing on this website is clear. It is as if, once they take your money, you're on your own. I paid for the family plan, allowing 4 users, but only saw one (me). After some thought, I filled out two applications but had apparently opened more than 4 in my struggling to understand the website. This maxed out my account, making it so I could print NONE of them. Not even the first four. They then wanted me to pay another $30 to "upgrade" my account to family to create 4 more "accounts". Stay far away.

I can't believe I fell for this website and took the bait. I got charged $38 for FREE Passport Paperwork. I didn't realize my error (since I thought this was a legitimate US Passport Application) until I went to the passport office to turn in my application. $38 for this. What a scam and I am a fool for falling for this. I am now disputing the charge and putting up reviews everywhere so that people know this paperwork is free and stay away from these scammers.

Do not use this company. I would select no stars if that were an option. I applied for a renewal passport with them 3 months ago. I didn't receive any kind of confirmation from them so I followed up with phone calls and emails with no response for almost a week. I went ahead and applied for my passport through a government site and then cancelled my application with Passport USA and requested a refund. At first they refused, stating they had already started working on my application. Bull$#*!. After additional discussion they agreed to refund and promises that would happen within 30 days. It didn't, with their blame placed on the company who processes. More bull$#*!.
This company is the worst I have ever dealt with. Unbelievably bad.

Watch out they are not the US Passport Agency. I was taken and am so mad at myself. I don't believe they will refund my money.

I found this so easy to use. As a registered dyslexic person I find it difficult to fill out online application forms. (This my mom is doing on my behalf) so to have a service that that double check it for you and send you the correct wording back is amazing I think. Also if I had any queries on what to do next they were in the other end of the phone, ever so helpful.

Misleading - NOT USA. Spanish company offering pricey service that should be free. Use the USA direct free site

Wire fraud is similar to regular fraud, except that it takes place over phone lines or involves electronic communications. The legal definition of wire fraud has four elements:
The defendant created or participated in a scheme to defraud another out of money or property. Federal wire fraud is a federal offense and is typically investigated by the Federal Bureau of Investigation, but state laws and charges can also apply.
Everyone should contact their States - Attorney General Office -

They take your money and then charge a $2.97 overseas payment fee. Why would a USA passport service be billing from ANOTHER COUNTRY? Yes it's the top of the search in Google and looks legit. Don't do it! Thankfully I rushed to my bank and they gave me the charges back and filed a fraud paper. Such a shame this is still allowed online to scam others

DO NOT USE THIS SITE IS A FRAUD! This site wants a fee for no reason it does not go toward your passport it goes in their pockets!

Somehow I slipped from PA Real ID for my auto registration into PassportUSA. NOW I JUST GOT MY FIRST UNAUTHORIZED PURCHASE ON MY CREDIT CARD THAT THEY HAVE. They are evil people in the Philippines stealing information from US citizens! Thank goodness my bank caught it. I have ID Theft Protection as a benefit with my job. THESE ARE EVIL PEOPLE IN THE PHILIPPINES! DO NOT USE THEM!

All this company did was collect my $38.00 and then was unavailable for questions. I figured out that I may not be able to renew my Passport online due to losing my original. I tried calling to see if this was true and received a busy signal - over and over and over. Trying to get a hold of someone via phone and email is fruitless. I am so mad at myself for being this stupid, meaning I just gave away free money. I would say they should be ashamed of themselves, but they don't care; they got another sucker - me. I have since gone to the postoffice and my passport is in route. DO NOT USE THIS SITE.

Like the rest, I was fooled and didn't take notice of the. Org on the address. passportusa.org charged me $38 just for the application then I received a notice that I need to pay $110 more to process the renewal. That was when I got suspicious so I started to read the experiences of others. I now need to work to get my original passport back and try to reverse the $38 fee I paid. So disappointed in myself and these internet pirates.

I filled out the forms and paid them thinking this was the passport office. When I met with an employee to process the passport and showed her I had paid $38.00 she said it was not part of the US Passport renewal. I now feared my information was shared and there would be fraudulent activity. I put a fraud watch on the credit reporting agencies. I found I could delete my account with these folks which I am not sure if that is true, but I did. Beware!

There is a QR code on the application that is spam for a messaging app and made the application unacceptable. I have been through hell to day because of this. Passport application printing is completely free of charge on the CORRECT gov site. This site mimics but is NOT the gov site. Called for a refund

I just got ripped off for $49 because "passport-usa" was the first site to come up when I asked google "How can I renew my passport?" They do a very good job (using fine print) of appearing to be a us govt site. They charge $49 for a form you can get for free from the govt and fill out yourself by hand. Shame on google for not putting the use govt site first:
https://travel.state.gov/content/travel/en/passports/have-passport/renew.html

I should have paid better attention to what I was doing, so I blame myself, but this site is NOT a United States government site. It's not even located in the United States. I hurriedly entered my information and my phone automatically filled the payment information, only to find out that all you get is an empty form that you would get free anyway. I had to file a fraud report with my bank and the charge was reported out of a bank in Switzerland.

Take your chances with this if you want, but it appears this company is making money off people who don't know any better. They almost got me.

Total Scam! My daughter fell for this. We just called them at the number on her email confirmation and they are refunding her $38 and canceling her subscription. Didn't even realize it was a "subscription". They sent the cancellation email and said all data would be deleted from their DataBase. I asked the guy how they could get away w/ this scam. He said they are a "document preparation service" there to help first time users getting a passport. I wanted to reach through the phone and throat punch this idiot. I hate places like this.

Renewal my passport and thought i was on the right site but i was on a scam site and charge ne 49.00 and the real government site notify me that they was not affiliated with passportusa.org

I thought I was paying for my passport online and all I have to do is take the photos and mail it.

I can't believe I fell for this.