Paula Young

I ordered a $15.99 ponytail hairpiece. My end cost was $29.96. It did not match my hair, plus it took over 2 weeks to receive it. I then requested a color swatch, another 2 weeks to receive it. It did not help me to figure out how to select a hairpiece to match my hair. It will cost me $11 plus postage to return it. I may get $10 refunded, if even that much. Easier to just throw it away. I can see why the reviews are less than 2 stars. Don't waste your time or money. My order no. Is Y*******013, in case you think I'm just making up this review.

I ordered 2 wigs. One was not the color I ordered. I returned it without trying it on. I mailed it back immediately with all paperwork. I called after 5 weeks wait.
First they claimed I didn't send paperwork with it. I disputed that so she said they don't refund sale wigs. She said instead I have a credit of $24.00 and I must order to get that! The wig was over $35.00 with tax.

I won't order again and they have the new wig that I returned and they stole my money!

Don't buy from these crooks!

My mom bought a hair piece and now her bank account is charged a monthly fee. Called customer service and they claim they have no record of her being charged. We have called and wrote letters, no change. Going to report them to the Oregon attorney general's office (bbb) for fraud.

I I have used this company for years. I have always been very well pleased, however, they advertise free shipping over the holidays.The shipping is not free they charge a delivery surcharge for staging. I have no idea what staging is but I have a feeling that's the shipping price. They also charge extra for something called P&H. My $39 wig became 59.17!

Bought two "Daisy" wigs. Nothing like previous buys. Hair too thin and texture too fine.I have loved this wig but this is the second time I have been disappointed. Will not buy again until it goes back to the way it used to be.

I like my wigs from Paula Young but I don't like their shipping policy. The charge for returns is costly and there are several charges up front when I buy wigs such as "COVID surcharge" and others. I feel that shipping should be free and returns too. It seems that a $39 wig may end up costing far over $50. Other companies offer free shipping and free returns. I think this company should, too

The wig is NOT average size, but smaller and yet they're charging me $20 to exchange it! Shisters!

I've bought wigs from Paula with no problem but that all change since December. I sent the wig back because it looked so fake with so much hair still haven't received my money back in fact they tried charging my card an additional 32.40 but I put a stop to that right away so lucky I called today. I paid 59.66 with tax and shipping (which was suppose to be free) and the additional amount they were trying to charge was suppose to be refunded as of today no refunded but was told it take 24-48 hours. I then ordered a wig on Jan 15 and paid for expedited delivery and as of today the 19th have not received it. I called and was told it was because of the post office it's going to be late. I will NEVER EVER buy another wig from them again! They're a bunch of rip offs and I really do think that they should close their business down!

I ordered couple of wigs and 2 other products to reach the minimum for their free shipping code they offered. But when I received the order and saw invoice I was still charged for shipping. I called customer service and they claim I never entered the code for free shipping and they can not do anything about that now. That is CHEATING! I added an item just to meet their shipping criterion. I remember code was applied. I didn't take screenshot to prove it to them later. Who would imagine a company could cheat you like this! After that I looked for their reviews and found that I am not the only one with this issue. It has happened to other people too.

I live in Canada. I ordered two identical wigs. One wig was what I ordered. The other was completely different. They made me pay to return it, otherwise I would not get the right wig. I was told I would get my money back for shipping. They lied. I was given a 'merchandise credit' instead. Although they did eventually send me the right wig, I do not wish to buy another wig from them, but I doubt I will ever see my $22 again. They are complete ripoff artists, overcharging for so-called 'extra' taxes plus shipping. There is never any 'free shipping' to Canada. Plus they took away an extra $10 off that I had from an offer, and informed me they didn't. I have proof from paypal that they added it onto my bill, but they deny it. I have been a good customer for many years. But I'm sick of them ripping me off every way they can. And, I do not trust them to send me the right wig anymore.
BUYER BEWARE!

I purchased a wig that arrived to me turned inside out and without a net…if needing to return a wig, return instructions require the net…so, no net and inside out; the wig "hair" stuck straight up in the bangs area and also on top…not at all like the image of the wig…I contacted customer service and was told some wigs are turned inside out to protect them during shipping….not true with this wig at all…that made no sense whatsoever…I believe it was a coverup because I was sent a wig that had been returned by someone else and deemed defective…I asked that I not be charged for shipping back to them when I return the wig, but was denied…what the customer service person did was post in the email their return policy…as in; customer pays shipping…very unacceptable the wig I received…not to mention the horrible customer service.

It didn't take long to get my wig. Its nice but, it just wasn't a good look on me. I feel out of 3 wig companies I ordered from I would trust this one more.

I oder the same style every single time, and the same color. Every time the style is different, and the color is different! It's completely frustrating! It's maddening. It's too expensive to return them! I'm done with Paula Young wigs.

One month after receiving my $114.00 wig one layer of the bangs fell off. Customer service told me to just sew them back on, no offer for exchange or refund. I can't believe they don't stand behind the product. I asked to be put through to a supervisor but hung up after 20 minutes.

I just happened to notice a monthly charge taken directly out of my checking account to Paula Young. This has been going on for months, now that I've searched and found it. After talking to their call center, I was told that it's a "membership fee" that I never signed up for. What slimy business practices. I've bought their wigs since having chemo 12 years ago. Never again. They've lost a good customer.

I received an email that says $20 off each wig plus free shipping. I called to see why when I went to check out there was a $12.99 charge for shipping. According to the girl who I spoke to. She said you have to spend over $60 to get free shipping. That is not stated in their ad. I have been a long time customer, but I will start looking for other wigs stores to purchase from.

Worst customer service EVER, including the Manager! They sent me wrong color (my color I ordered was out of stock) and are charging me for the return! I have ordered several wigs from here but NEVER AGAIN.

I didn't need another wig. Paula Young sent me an email offering a buy one-get one (bogo) promotion. That was a good deal. When I went to order it, if I put in a quantity of 2 it doubled my balance due. I put in the correct promo code (twice) and re-booted. Same deal. I thought maybe they would just send me 2 since the promo code made it clear I wanted to use the bogo offering. I just knew I would get one delivered. And i was right. I called their very unhelpful customer service person who kept apologizing for my inconvenience but wouldn't listen to me. It was a computer glitch on their end. She told me the promo had expired and there was no way to help me unless I wanted to place another order. She kept asking me if I had the original email and promo code. I told her I was severing all future dealings with her company.

It's a challenge ordering a wig or topper bec. You have to wait to receive it and then try it on. Most often it will need to be exchanged for a different style or color change. With PAULA YOUNG if you need to return your wig they DO NOT give you a choice of credit towards another wig or refund. You only receive partial credit towards another wig. I've used them twice and both times it was a disaster. Since they're rated 38 on the list of wig companies I think I'll just go ahead with another company with much better reviews! I'm done. Customer is a nightmare!

I have bought their wigs before but the quality of wigs has gone down hill. I was on phone 2hrs today. Was sent wrong item but because on sale I can't get refund although it was their error. I will never shop at Paula Young again. I again say service is the worst! Do not buy Turban with long wavy hair!

Horrible wig! Wont give refunds! Do not shop at Paula Young unless it's Halloween. I cut the tag off the wig so can't return!

I recently ordered 4 bottles of hairspray from these folks because they were on sale and, needless to say, I was extremely disappointed with the whole process. Firstly, I had used a free shipping coupon but when the order was sent to my email the coupon had disappeared. Secondly, the tracking number sent me to nowhere(never did work). The order never did show up in my Order History on their website(I've ordered from them before). When I finally did receive the bottles of hairspray they had just been thrown in the box with no padding and one of the bottles leaked. The advertisement papers that were in there were stuck to this bottle because they had gotten wet and then dried. If they don't have any more respect for their customers than this I think I'll take my business elsewhere.

I promptly received an email from Paula Young apologizing for the experience I had. They gave me a credit for free shipping(which I received) and they also sent me another bottle of hairspray. I believe in redemption and I think they certainly redeemed themselves. Maybe someone had a bad day. Needless to say, with their prompt response and actions to correct what went wrong I wouldn't hesitate to buy from them again and encourage others to do the same. Thank you PaulaYoung.com!

I purchased 2 wigs, each costing $34.99. With tax it was around $78.00. The one wig looked like a brillo pad and the other one did not look good on me. I returned both of them. I found out after I returned them that they charge a $19.00 restocking fee for each wig and had to pay for shipping which was $9.95, so I ended up getting a refund of $22.03. What a rip off. I will never order from them again.