John Paul Mitchell Systems

I was giving a Paul Mitchell wand for Christmas and just opened it about a month ago. The tip broke off by the 3rd time I used it. I called Paul Mitchell and they referred me to Pro Tools which handles all their warranties. When I called Pro Tools, I explained the situation to the lady that answer the phone. Where and when I bought it. Paul Mitchell has a 1 and 2 year warranty. I read to her what was on the wand and she Immediately said, that's not a Paul Mitchell item. I told her I was reading what was on the wand and there's a number and she kept insisting it was not a Paul Mitchell wand. So I politely said, well, I can see where this is going. I am not going to waste my time and I ended the phone call. I sent an email to Paul Mitchell about my experience with Pro Tools. Walter from Pro Tools sent an email, and told me Ulta, where I bought the item should cover my warranty. I guess this is how they operate so they don't have to handle any warranties. Anyways, I bought an ENZO. Much better quality For the same price as Paul Mitchell. Goodbye PAUL...