Paycent

Worst company ever they are scammers, customer support dont reply to your email, and my money is stuck i cant get it back.

Eye have been waiting for paycent to come though the trenches of the financial gangsters who are not allowing the free flo of cryptocurrency to take place. Yes there are small delays in obtaining a debit card and loading a debit card at the m ok moment takes as long as a old fashion bank transfer. Eye definitely see paycent over coming this small obstacle in their technology to allow bitcoin traders to have tools that no other company can do for people in the US.

Stay tuned

Most users will have stumbled accross this company looking of a cryptocoin debit card.

But beware, Paycent is not issuing a mastercard as originally announced. The card has been changed to a unionpay card. Unfortunately you will only find out, when you receive your card. Paycent does not deem it necessary to inform its customers about "minor" changes like this.

The card was originally announced for the end of February. Now the date for delivery for the second batch is given as 4th or 5th of July. Paycent doesn't inform customers of delays. The only place to get this information is their telegram channel. But there it is quite a challenge to retrieve the few gems of valuable information amongst all the fanboyism talk by the investors.

If you don't want a unionpay card (because you paid for a mastercard after all) you can try to get a refund. Good luck with that though.
You will soon realise that they keep no records of when customers paid. They will ask you to send them the transaction hash of when you paid the US$140. Okay that can be a bit of an issue if you use multiple wallets and have many transactions. However if you ordered and pre-registered through the website (and not the app) now is when your real problems begin.

Because of a bug on the website the price in BTC was not updated once you pre-registered. So if you didn't pay on the same day that you registered you will have paid more (or less if you are lucky) because of the fluctuations in the BTC/US exchange rates. If you belong to that group and only paid a couple of days after pre-registration, your amount from the transaction will likely differ. Once you send them the transaction hash they will tell you it is not the correct hash because the amount you paid is more than/less than US$ 140. "And please send us the correct transaction hash."

If you want to check the BTC blockchain info for yourselves (and not just take my word for it) their wallet address is 33mUPvJK29cCB7Uo6xy11L5dcczjBdSbbG.
Scroll down and see how many payments they received that were spot on $140 and how many were more (some as high as US$ 155) others less.
In my case I pre-registered in January and it was only when I asked for a refund that I became aware that there had been a problem with the initial payment. Paycent never bothered to inform the customers. Even though they are very much aware of it and are now utilising it as a cheap trick not to repay the deposits.

If they realise, that that cheap trick is not going to work because you have your pre-registration email as proof they will refund. But not the full amount. Even though they charged you US$140 for the card. They will refund you what works out best for them and if the BTC price has dropped, it is BTC you will get, even if that means you are now only getting US$ 120.
Very unethical behaviour.

There are other issues as well, bugs in the app, payments that get stuck and need to be be retrieved manually, a process that on average takes three days to a week.

In view of all that it comes as no real surprise that paycent had problems with the audit and mastercard stopped further issuing of mastercard debit cards.

So at this stage my advise to potential new customers is to avoid paycent.

If you already ordered a debit card, check your transaction hash, see what the exchange rate was at the time and if you paid more than US$140 ask for a refund.

If you odered a debit card, expecting to receive a master card, cancel now. The second batch of the new cards will be dispached during the first week of July. Once the cards have been sent out cancellation is bound to be more difficult.