Paypal-com.info

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Update May 1,2023.

After nearly two months of waiting I had a choice to make: (1) Did I want to forget my refund on the AC compressor and just dump PayPal? Or (2) Would I buy a another cellphone to act as a mobile number and get back to PayPal? Since my refund was over $200, I had to take Option 2 and buy another phone. Only two places provide this service Walmart and Target. However only Target has the ability to get the phone registered and operational as Walmart didn't have a clue. A young lady at Walmart recommended I buy from Target and so I took the advice. The phone and service was set up relatively quickly as there was a pretty substantial disconnect between Target staff and the phone carrier. It appears that 'stupid' is the new normal. However I still had to get PayPal to accept the new mobile phone.

After I entered the number via the mobile request popup screen, PayPal shifted into overdrive. First they called me on the new phone and had me type in the special code that was sent via the phone (I had to type it in using the cellphone key pad. Then I had to answer a bunch of questions where I selected additional methods of confirming my identity and so on.
At last I was BACK IN! As I entered the platform I scarcely recognized it, it was packed with all kinds of new options, most of which I would never use. After the brief tour, I came across a message from 'ZY' who was some lower level executive, apologetic regarding the problems I experienced logging in for nearly two months. That's when I lost it and promptly fired back with a response that's not fit to repeat. If PayPal was so concerned about my identity, why didn't they answer my requests? Because they wanted to force me to comply with the phone request. They have no respect for any of their customers, they are just 'cash cows' to be milked at will. Additionally PayPal was informed of their survey they sent me republished on Sitejabber. I wouldn't recommend them to clean toilets.

Why didn't they put a 'skip link' on the mobile phone where at least I could have gotten into the system and stated my objections. It is unprecedented to force somebody to use a particular 2nd phone to satisfy bogus identity issues. Technically they have no right to lock me out of may own account when I haven't violated any of their standards.

PayPal is out of luck because my mobile phone doesn't feature the ability to text as I requested. If they want to text me they will have to use the primary phone that they have had from the very beginning. All these financial platforms outsource their help personnel to India, Bangladesh or someplace where no one can speak English very well to keep from paying American workers to do the job. Get used to this until Artificial Intelligence (AI) can start doing the job and then these foreigners will be out of a job too'

I have my refund now so they will NOT pull this crap on me again.

Update 4-25-2023
Yesterday I received a call from PayPal about my account. It was a real person and not a BOT. However it was a reasonable facsimile in the form of a Chinese woman named Tina.(I ultimately wound up talking to two different women to get this issue resolved but was not successful.) I wouldn't be pursuing it now but I am expecting an EBAY REFUND on a purchase I made and PayPal is the only Refund option available since the transaction time limit expired. And so the nonsense continues, first understanding Tina's word enunciation and then trying to make her understand that my cell phone can operate as both a main and mobile number under VOIP WIFI with Magic Jack.

After some 20 minutes, it began to dawn on Tina that this may be a software problem. She told me she would put me on hold and contact their 'specialty group' for a solution. Some 15 minutes later another Chinese woman came on the line named Rose who I think identified herself as a supervisor. (I wasn't sure because her pronunciation wasn't clear). I said I was talking to Tina and what happened to her? My question wasn't answered but I could guess.

Rose told me to go to the Paypal site to login instead of my own login. Once there the only choice I had was to request a new password but I hadn't forgotten mine. But I requested the change and waited. Another screen popped up wanting to contact me to confirm authenticity in making the password change. There were two choices listed, email and phone. Rose then told me to request the 'Text' choice. She seemed hesitant even after I told her that choice was NOT listed several times as if I was lying or something. I told her that I was going to use the email option. I did, got the 6 digit security code and input it successfully Was I done now? Of course not, and more lunacy rapidly followed.

As soon as I hit 'Enter' on the keyboard the new password was accepted and up popped the ORIGINAL LOGIN SCREEN REQUESTING the additional mobile number. At this point I remembered an expression that I once heard John Wayne say: 'Life is tough and it's even tougher when you're Stupid'. I finally convinced Rose to submit a software change report. All that would be needed in this case is an adjacent link in the mobile request window to allow you to skip the request. Rose said there was nothing more that could be done but I could try another login in 24 to 48 hours. Isn't modern technology wonderful?

Original
Back when I joined, sometime in the 90's PayPal was a real boon to those of us who wanted or needed to transfer money to friends, family or pay someone for work they performed. Gradually the platform began to change its operation philosophy. In July of 2022, PayPal made a shocking change to their operations which enabled the firm" to sanction users who advanced "misinformation" or presented risks to user "well being" with fines of up to $2,500 per offense."

I was concerned that the platform was becoming increasingly a 'Big Tech' censorship tool but I didn't abandon the platform because I wasn't using it as much as I did in the past before ' on-line' banking became prevalent nor did I when Reuters suggested that they are really growing in China. However about a month ago, I needed to update my debit card information and discovered that I couldn't log in until I provided PayPal with a mobile phone number. I was further surprised to find that PayPal would not accept any WIFI based numbers as a valid 'mobile number'.

Basically what this means is that you have to use a number that satisfies them. I found this to be somewhat capricious as I haven't changed phone numbers since I joined PayPal and my residence number is both my primary and mobile number because I use a Voice Over Internet Protocol (VOIP) service that has the same or better functionality than conventional service.

Now the fun begins in trying to contact customer support at PayPal. I had to look up their phone numbers on the internet and every number that I found and used connected you to some 'BOT', not a real person.

Finally I actually got someone (a Chinese lady) last Thursday but not much different than a 'BOT 'since I couldn't understand her speech very well. I explained the situation as well as I could but my phone was acting up and we got disconnected. I felt it wasn't successful. Apparently PayPal is either too stupid to realize a mobile and primary number could be the same OR they want greater control over use. Though they claim the second number is NOT for telemarketing and that I can change my preferences at anytime. But you first have to login and I can't unless I give them a second carrier number.

So you can imagine how surprised I was when PayPal sent me an ONLINE customer feedback email from Ellie Diaz, Global Customer Support asking for comments on my phone conversation with the representative. It also included space for comment and how likely I was to recommend PayPal (NOT likely) to a friend.

I explained that I used a different phone system than what their system is willing to accept although as I noted I have been using a VOIP number since I first joined. I wasn't encouraged by the fine print in the email survey stating that ONLY one response per Unique URL from the email is permitted. And especially disturbing is the growing presence of PayPal in Communist China.

It's time to go elsewhere.

Don't log in here!
This is NOT the real paypal site!

The real PayPal site uses a secure internet connection like this:
https://www.paypal.com ( The "https" is a secure connection)