PC Richard & Son

The Repair of my top of the line LG Refrigerator brought PC Richard Technicians to my house over 6 times during an almost 2 year period. After reading the reviews here from people with issues with their Refrigerators very similar to mine I decided to contact Corporate Headquarters through email first before writing a review. I am glad I did. They responded immediately and said they would get back to me in 2-3 Business days which they did. When the technician Ronnie came this time he was determined to fix the refrigerator or get me another one. He was able to fix it and explained everything he was doing and documenting it because if something else happens with this refrigerator now everyone will be clear that this refrigerator has to be replaced. I also felt like I was throwing money out of the window with all the food I had to throw out each time my refrigerator stopped working. I must say however, in my 30 years of purchases from PC Richard this is the only item that I've had this kind of issue with. I gave them 3 stars because it took 6 times to get it right. However, If I were to include an evaluation of my 30 years it would be higher. I now know that in the future I will go directly to Corporate Headquarters if I have any type of repeat service or repair problems.

I bought 2 Yamaha ns555 from PC Richard & Son. Very fast shipment and good service. I can say that I am totally satisfied with these speakers. I really appreciate PC Richard's service and look forward to a continued to buy products from this company.

It stopped working on January 6 2024
Waiting for a technician to come today
Still not here was supposed to he at 12:30
He called at 11:30
P.C. Richard &Son customer service is horrible.

My daughter purchased a kitchen set, Refrigerator, Stove, Dishwasher, Stove, Microwave. Upon her purchase she put extra warranty on all her appliances. Her LC stove oven broke down 1 year ago! Yes 1 year ago. It took that long for her oven to be repaired...Eventually she ended buying a new one out of pocket. WORST CUSTOMER SERVICE EVER!

Called service center to repair freezer light not working and dishwasher has a insulator cover falling off bottom of door. Tech arrived and inspected, had to order parts. That I understand. Tech returned dishwasher part wrong,freezer part was used and covered with food debris. Had ty o reorder.tech returned 3rd time dishwasher part wrong again, freezer part wrong also but tech was able to take wire harness out of wrong part and use in my freezer drawer. Got that working. Returned a 4th time for dishwasher repair part was correct but wrong color will reorder and have to come back. I think this is a horrible way to run a business not to mention the time I am losing because I have to take off work to be here for the tech. Very disappointed. Sw

This PC was incredible and the delivery didn't take long. Overall well priced product and I would recommend it to anyone in need of a PC.

On Thursday January 18,2024, my wife, Krista Jurs, purchased a new dishwasher/installation at your Bellmore NY location. In the initial amount of $652.77. Installation was scheduled for Friday January 19,2024. I used a vacation day to be off for the installation (value $600).

Dishwasher install attempt #1

On Friday January 19,2024, the installers arrived with a damaged/cracked dishwasher that they could not install. The installers advised me that they (1) could not get a replacement dishwasher and (2) to call the Bellmore NY store and speak to the salesman - Anthony. Anthony was rude, curt and unhelpful. I received a callback from Gerald, who apologized for his employee Anthony. Gerald offered a $150 credit which I accepted. Ultimately, the replacement installation was rescheduled for Saturday January 20,2024. So far one day of my life has been wasted.

Dishwasher install attempt #2

On Saturday January 20,2024 a new and different team of installers arrived with a new dishwasher. These installers were not proficient in the English language and it was difficult communicating. They installed the new machine and left. Upon leaving I ran a test cycle to ensure it was in working order. During the cycle water began spraying from the door and flooding my kitchen floor (see photos/video). I canceled the cycle and immediately called the Bellmore store and spoke to Jeff. Luckily I was home to stop the flooding or else my new kitchen floors would be ruined. Jeff arranged for a new machine and new installers.

Dishwasher install attempt #3

A third install team arrived with a 3rd machine, this machine was the incorrect color.

Dishwasher install attempt #4

A fourth dishwasher arrived in the afternoon of January 20,2024 and was installed by a "Fernando." He discovered that the flooding issue was caused by the first install team "capping" the drainage line with a yellow plastic cap (see attached photo). The subsequent installers NEGLECTED to remove the cap causing the machine to flood the kitchen as there was no way for the dishwasher to pump the water into the drainage line.

Finally the dishwasher was installed. Two days of my life now wasted.

I subsequently filed a better business bureau complaint, made a google review and was contacted/offered a "service contract" from a Rich Stewart on Monday January 22,2024. Obviously I wouldn't want your employees working on my appliances after such a display of incompetence made during the initial install so I declined. I then received a call from a Mr Russo who offered to refund me some fictional "COD installation" charge that doesn't actually exist, in addition to a gift card. I declined the fictional cash on delivery charge (still have no idea what this guy was talking about) and do not want a gift card that will lead to you having more business. Mr Russo was not helpful and he subsequently hung up the phone offering me zero satisfaction.

When into the store and met Bob the salesperson to order my new stove. Could not have been more happier, it was a pleasure doing business there. Super salesperson and PC Richard's is outstanding!

My husband & I have been going to PC Richard for over 30 years & we've always used Jeff Sugarman as our salesperson. Jeff is honest, knowledgeable, & incredibly pleasant at all times. We always follow Jeff's recommendations & we send all of our friends & family to him as well

Waited a year for Subzero fridge to come in. Went to check on the status to get an idea if it was still arriving on time. Employee assured me that because I had the PO next to the invoice it was guaranteed and not to worry showing me the computer screen. A few weeks later called that it was in and had to pay the balance. Scheduled the appointment for inspection of the area (because it was a commercial fridge) and the delivery. They came to inspect and said everything was good and ready for delivery. A person called to confirm from store. A person called after that from delivery to confirm and told me I would be getting a text with time frame of delivery. Received that text. Waited next day until an hr after time frame ended and no one came. Called the store and they put me on hold and came back in to tell me they can't locate the fridge! What? I told them to call me back and they need to find where it is. Called THEM and still no one knew anything! It was a Sat so I waited until Mon. Finally someone called Mon afternoon and said we never had your fridge.I don't know why they said they did. What! I confirmed 3 times had to come and pay the balance showed me the screen to assure me it was in and now it was never in? Full of crap! They made a mistake and gave it to someone else and now covering their butt! They are dishonest and they don't care about their customers!
At least have some class and own up to it.

Norwalk P.C Richards & Son has been by far the most helpful in helping get everything I was looking working with Anthony was a great pleasure he went above and beyond to help me get everything I needed for my new home along with the help from the Manager Carlos. Highly recommend you come in person to do your shopping well worth the experience.

Took long for a service appointment for a broken fridge. Part came next day. Took a qeek for a follow up. Technician automatically canceled follow up visit. Poor and unprofessional

We have been purchasing appliances from PC Richards for the past 22 years plus. Every appliance in our home and rental is in every part from refrigerator, stove, dishwasher etc. We ordered a washer to be delivered in a time manner, but unfortunately we had some major issues with each level scheduled delivery. Jerguan Sales Consultant sold us a washer for a scheduled delivery date that was unsuccessful with a host many. We were at the end of our patients. Mr James Alessi, manager Steve the Deer Park Store took swift immediate action to the highest level to resolve our ongoing problem with delivery. Mr James never let go of our hands with this until our delivery was in house and sent a refund to top it off! Class act Mr James and we appreciate everything you did along with assuring that this level that we experience will be stamped out in the future. PC Richards has a reputation to uphold and Mr James and Uza delivery team was phenomenal.

Went to the closest store (North Haven) was greeted by a sales person in a leisure suit and all he did was argue; left after 5 minutes. Went to the Newington store and found a very knowledgeable, competent sales person. Bought a combo wall oven (2 ovens) through him, it was installed & 1 of the ovens didn't work.
Service call was useless: response was that a service order had been issued to a separate company; never heard from them & when I contacted them was told they had no service order for the unit.
Still waiting for repair from Bosch 2 weeks later. COMPANY HAS GONE DOWNHILL; AVOID IT!

I have an extended warranty on my LG refrigerator. I have been without an operating refrigerator/freezer for over 6 weeks. Three attempts to repair the unit have all failed. They have no idea what is wrong and when I call customer service they could care less. I wonder how long would any executive at PC Richards do without a refrigerator? I am disappointed and disgusted with the service I have received to date.

Purchased a SAMSUNG washing machine from PC R. Only just over 3 years ago- broken- cost almost 1,000-

I want to leave Dion, a An EXTRA Good review! Yesterday I lost some ink cartridges & thought I may have left them there. I called at 10 a.m & he said that he would look for me. Dion, called me several times to give me updates, & looked numerous of times to see if he could find it. I wanted to let the world know, that he was beyond helpful & really made it his job to make sure that he let me know what was going on! Thank you, Dion! Mrs. Shabazz P.S U deserve a promotion! Store located in Lawrence Nj

George is the best salesman that I have ever met! He was very kind and generous, took his time to help with a purchase that I was satisfied with, and answered any questions I had no matter how many times I called the store for him. He is the best employee at PC Richard's, and if I ever buy anything thing at PC Richard's, I am most definitely asking for George. George needs a raise in pay!

Just went to Patchogue PC Richards for a washer and dryer. I always ask for Jimmy. He is always very knowledgeable about the products and is very helpful. He is also a really nice guy!

Had an issue with my new Beko refrigerator regarding the handles upon installation of fridge and paid for a 5 yr warranty
Had to call PC Richards several times since they never return your call and frustrated trying to get a service call scheduled by PC Richards. I called a made a complaint with customer service whom never followed up. I did speak with the store manager who scheduled an appt and they actually did come and fix the issue had to jump through hoops!
Great customer service at Beko, I called the refrigerator company directly and the regional manager called me back within 24 hrs and scheduled a service call at my convenience ( which I didn't wind up needing)
My purchase and delivery went smoothly but the follow up PC Richards regarding issues is horrendous!

I have always found PC Richard in College Point, NY to be a clean and spacious store with the best management and the best sales people, particularly Gregory. He always tries to give you the best deal possible and always treats you like a valued customer. I have done quite a bit of business with this store and have found them to be reputable, reliable and like Gregory, always trying to do the best for the customer.

They run to you before purchasing and you will run after them to just have an appointment for service

We bought 2 appliances in the fall from Dion (Lawrenceville NJ location) He answered all our questions, and had great costumer service. We were so happy we went back to him specifically to help us get our 3rd appliance. We did have an issue with this appliance. HOWEVER Both Dion and the Service department were great in helping us with our issue and resolved it in a timely matter. I would definitely recommend Dion in helping you with your needs.