• Pearlevision

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Overview

Pearlevision.com has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.

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How would you rate Pearlevision?
Top Critical Review

“They do not guarantee any of their work. They sold me a bad lens and did not care.”

Lenore F.
11/3/21

I've never bought glasses from Pearl Vision before and never will again. I've been wearing glasses every day for 40+ years and never have I ever had such crappy lenses. I bought a pair at Pearl Vision in Paramus NJ, because it was close by while I was waiting for something. Within a few months I noticed a couple curved scratches on one lens. I just thought oh well they got scratched. It happens. No big deal. Over the next few months I noticed more and more scratches on that same lens. All the scratches were curved and in the center. The other lens was scratch free. I finally realized every time I cleaned my glasses with the magical glasses cloth, that one lens got more scratches on it. The other lens was still pristine using the same cloth. I went down to Pearl thinking they would replace the obviously bad lens. I was shocked at the attitude I received. They told me I must have just scratched that lens with a bit of dirt. I said clean the one side and see more scratches appear. They refused, probably because they knew. They said it was my fault but if I paid $50 I could get the warranty and get 2 new lenses. They were doing me a favor, otherwise it would be $200. I told them I would not pay them anymore money. I could not believe that they did not even guarantee their lenses for 1 year without paying extra for a warranty. The warranty is obviously because their products are such crap. Beware that Pearl sells defective products and does not care at all about it. Even my cheap crappy glasses from America's Best lasted 3 years before the coating started to come off. Pearl Vision's lenses failed within less than a year. I now need to buy new glasses without any insurance since Pearl Vision stole that money from me. Shame on them. NEVER, NEVER, NEVER use them. Go to Lens crafters, Cohen's optical or even America's best. I've never had lenses fail before this. My glasses from Cohen and Lens Crafters lasted years and only got replaced when my prescription changed.

Reviews (1)

Rating

Timeframe

Other

Thumbnail of user louiseb556
4 reviews
0 helpful votes
November 3rd, 2021

I've never bought glasses from Pearl Vision before and never will again. I've been wearing glasses every day for 40+ years and never have I ever had such crappy lenses. I bought a pair at Pearl Vision in Paramus NJ, because it was close by while I was waiting for something. Within a few months I noticed a couple curved scratches on one lens. I just thought oh well they got scratched. It happens. No big deal. Over the next few months I noticed more and more scratches on that same lens. All the scratches were curved and in the center. The other lens was scratch free. I finally realized every time I cleaned my glasses with the magical glasses cloth, that one lens got more scratches on it. The other lens was still pristine using the same cloth. I went down to Pearl thinking they would replace the obviously bad lens. I was shocked at the attitude I received. They told me I must have just scratched that lens with a bit of dirt. I said clean the one side and see more scratches appear. They refused, probably because they knew. They said it was my fault but if I paid $50 I could get the warranty and get 2 new lenses. They were doing me a favor, otherwise it would be $200. I told them I would not pay them anymore money. I could not believe that they did not even guarantee their lenses for 1 year without paying extra for a warranty. The warranty is obviously because their products are such crap. Beware that Pearl sells defective products and does not care at all about it. Even my cheap crappy glasses from America's Best lasted 3 years before the coating started to come off. Pearl Vision's lenses failed within less than a year. I now need to buy new glasses without any insurance since Pearl Vision stole that money from me. Shame on them. NEVER, NEVER, NEVER use them. Go to Lens crafters, Cohen's optical or even America's best. I've never had lenses fail before this. My glasses from Cohen and Lens Crafters lasted years and only got replaced when my prescription changed.

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