• PenFed

PenFed

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Overview

PenFed has a rating of 2.5 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. PenFed ranks 231st among Banking sites.

  • Service
    2
  • Value
    2
  • Quality
    2
How would you rate PenFed?
Top Positive Review

“Secret Transfer Limits?!?”

Ken S.
3/22/22

I bought CDs from PenFed multiple times, because they offer great rates - sometimes the best in the nation. Some of their processes are a little bit old fashioned, but that's OK. What is NOT OK is secret transfer limits. That's right; they limit transferring YOUR money out; the employees know what the limit is, but are literally not allowed to share the info with customers! I was able to figure out that the secret transfer limit was $30,000 per month, resetting on the 13th of each month. Separately, they have not-secret limits; for me, the limit was $5000 per day. Depending on the amount of your CD, it can take a LONG time to get your money out of PenFed, unless you wire the money out. I would be giving a lower rating, but a helpful employee's good attitude makes me feel that 4 stars is the right score.

Top Critical Review

“THIS IS FIRST CHOICE FOR HACKERS WHEN STEALING YOUR MONEY FROM YOUR ACCOUNTS”

Susan J.
6/17/17

Yes, I was hacked and all the information on my emails and laptops was taken and everyone was the victim of hacking and identity theft. Because even identity thieves need to get credit cards and checks in the mail, somewhere you can locate the mailing address they are using. Here's what I discovered about Pentagon Federal Credit Union out of Virginia. They give cards and checks to any thief who has very simple information about their victim. Pen Fed Credit Union is the easiest way to keep stealing and boy, don't the identity thieves know it. Pen Fed doesn't care how many fraud alerts are out there about the theft and hacking. Pen Fed doesn't care how sloppy the presentation is. Whoever is running Pentagon Federal Credit Union is making Hay off hackers and identity thieves and laundering stolen money. Maybe the rules in Virginia protect them? Maybe the fact they are a federal credit union protects them? All I know is that Pen Fed gives cards and checks and fake banking platforms to thieves, and lots of thieves know it. If you've had a Pen Fed fake account holder try and grab $60,000 from one of your bank accounts, you'd know what I was talking about. And, the thieves did that AFTER I'd already written to Pen Fed three (3) times that the "new" accounts were fraudulent. Pen Fed does not care!

Reviews (2)

Rating

Timeframe

Other

Thumbnail of user kens375
101 reviews
63 helpful votes
March 22nd, 2022
Verified purchase
• Updated review

I bought CDs from PenFed multiple times, because they offer great rates - sometimes the best in the nation. Some of their processes are a little bit old fashioned, but that's OK. What is NOT OK is secret transfer limits. That's right; they limit transferring YOUR money out; the employees know what the limit is, but are literally not allowed to share the info with customers! I was able to figure out that the secret transfer limit was $30,000 per month, resetting on the 13th of each month. Separately, they have not-secret limits; for me, the limit was $5000 per day. Depending on the amount of your CD, it can take a LONG time to get your money out of PenFed, unless you wire the money out. I would be giving a lower rating, but a helpful employee's good attitude makes me feel that 4 stars is the right score.

Tip for consumers:
Ask them what the daily and monthly transfer-out limits are.

Products used:
3 and 5 year Certificates of Deposit

Service
Value
Quality
My Experience Has Been Good
February 23rd, 2022
Verified purchase
• Previous review

I have bought CDs from PenFed multiple times, because they offer great rates - sometimes the best in the nation. Overall my experience has been good. Some of their processes are a little bit old fashioned, but that's OK. I fully expect to continue to be a PenFed customer.

Products used:
3 and 5 year CDs.

Service
Value
Quality
Thumbnail of user susanl68
104 reviews
439 helpful votes
June 17th, 2017

Yes, I was hacked and all the information on my emails and laptops was taken and everyone was the victim of hacking and identity theft. Because even identity thieves need to get credit cards and checks in the mail, somewhere you can locate the mailing address they are using. Here's what I discovered about Pentagon Federal Credit Union out of Virginia. They give cards and checks to any thief who has very simple information about their victim. Pen Fed Credit Union is the easiest way to keep stealing and boy, don't the identity thieves know it. Pen Fed doesn't care how many fraud alerts are out there about the theft and hacking. Pen Fed doesn't care how sloppy the presentation is. Whoever is running Pentagon Federal Credit Union is making Hay off hackers and identity thieves and laundering stolen money. Maybe the rules in Virginia protect them? Maybe the fact they are a federal credit union protects them? All I know is that Pen Fed gives cards and checks and fake banking platforms to thieves, and lots of thieves know it. If you've had a Pen Fed fake account holder try and grab $60,000 from one of your bank accounts, you'd know what I was talking about. And, the thieves did that AFTER I'd already written to Pen Fed three (3) times that the "new" accounts were fraudulent. Pen Fed does not care!

Service
Value
Quality

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