• PenguinMagic

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Overview

PenguinMagic has a rating of 4.56 stars from 9 reviews, indicating that most customers are generally satisfied with their purchases. PenguinMagic ranks 28th among Magic sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    2
  • Quality
    3
How would you rate PenguinMagic?
Top Positive Review

“Fantastic customer service!”

Phil N.
4/1/20

Just ordered from them for the first time, and it was a great experience. They put a personal touch in that other places don't. They pay attention to the little comments bar that is available for special instructions or questions. So many places don't. My son will loves the sponge balls I got him, and watching the videos they post online. L will be ordering from them again.

Top Critical Review

“COMPANY ALLOWS HARRASSMENT”

Lawren T.
12/4/20

Serious issues within the management of this company. Harassment is allowed and not taken serious. YOU WILL BE HELD ACCOUNTABLE.

Reviews (9)

Rating

Timeframe

Other

Thumbnail of user philn57
1 review
0 helpful votes
April 1st, 2020

Just ordered from them for the first time, and it was a great experience. They put a personal touch in that other places don't. They pay attention to the little comments bar that is available for special instructions or questions. So many places don't. My son will loves the sponge balls I got him, and watching the videos they post online. L will be ordering from them again.

Thumbnail of user stephenw997
2 reviews
0 helpful votes
February 25th, 2022

Penguin Magic has an extensive list of magic tricks available on their site, but their customer service is beyond fantastic. If I've had an issue with a trick, they will replace it. If an order didn't make it to me, they will resend another order. If I need to chat about a trick, Chris or Erik are fantastic to bounce questions off of or get their input. Penguin Magic takes care of me - thanks guys!

Tip for consumers:
Don't be afraid to ask questions - and pay attention to the customer reviews! Also, look for reviews on Magic Cafe!

Products used:
Many - whether it's Contact, Walk on the Wild Side, decks of cards, Mental Block, or any of a number of tricks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lawrent
1 review
1 helpful vote
December 4th, 2020

Serious issues within the management of this company. Harassment is allowed and not taken serious. YOU WILL BE HELD ACCOUNTABLE.

Thumbnail of user dwightb46
2 reviews
5 helpful votes
September 11th, 2019

Great resource for all things magic... Quick ship and stand being what they sell. Planned two hundred orders over the years... Never a problem!

Thumbnail of user bradleys68
1 review
0 helpful votes
September 18th, 2017

They are great all around.
Customer service is great and the live events are really great.
If you are a professional or amateur try them out.
They have a large range for anyone starting out.

Thumbnail of user martys17
41 reviews
125 helpful votes
April 19th, 2015

For your magic tricks/supplies, you MUST check these guys out. Huge selection of illusions, from the inexpensive to the little more so i. E. pricey;-) Online chat makes it easy if you have any questions. Heck, they even answer the phone if you call in directly (just don't press 4, or you'll have to talk to a penguin... don't believe me... then, try it) Anyway, this is my first stop, and usually my only stop, to re-supply or just to see what's new in the world of magic. And, although this seems obvious, shipment usually occurs the same business day. If not, certainly the next. You know what I mean... when I order something, I want it fast (now isn't soon enough... lol). Product pricing is very good, thus, high value for any item. They even have a price matching guarantee which I've never had to use. Again, great pricing equal great value!
Also, if it's not in stock, you can't "add to cart" so you completely avoid waiting for who knows how long for a trick/illusion to be delivered while they still have your money due to a back order. Some sites are notorious for long delayed shipping for an out of stock item while still having your dollars Penguin will let you know by email when your item becomes available... then, you can order.
Tracking numbers are provided for all orders.
Check em' out

Service
Value
Shipping
Quality
Thumbnail of user shayar
1 review
0 helpful votes
December 28th, 2014

An amazing site best prices great shipping and great tricks iv never have seen a magic site with such good deals and they have amazing tricks to

Thumbnail of user stevew214
1 review
5 helpful votes
February 17th, 2017

THE GIFT sold at Penguin Magic

When you see this trick you would want to buy it like I did however penguin magic of course can not let you know what is included in the gimmick.
I bought it in good faith however disappointed does not cover my feelings when I discovered that the trick involved wearing something on your thumb no guesses what that is eh.
What was supplied did not fit my thumb so I contacted penguin magic and said this trick is not inexpensive and for me it was unfit for purpose. I received an email back saying that they could not refund just because the gimmick didn't fir my body parts.
So are they leaving me with a useless trick. YES THEY ARE

THINK TWICE ABOUT GETTING THIS TRICK IF YOU HAVE LARGE HANDS.
THINK TWICE ABOUT PENGUIN MAGIC IF THEY TREATTHERE CUSTOMERS THIS WAY.

I HAVE USED PANGUIN MAGIC FOR SOME TIME PERHAPS I NEED TO LOOK ELSEWHERE FOR A REASONABLE SUPPLIER OF MAGIG TRICKS AND EQUIPMENT

Thumbnail of user akhmalr
1 review
0 helpful votes
July 13th, 2022

Good and trusted magic sites. All magic tricks in this site designed in good quality. This is good for customers around the world.

Products used:
"Which hand" magic trick

Service
Value
Shipping
Returns
Quality

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About the business

Magic tricks at the lowest prices from the online magic shop for magicians. You'll find a store full of street magic, levitation effects, and magic card...

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4.6
9 reviews
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