Penningtons

The first time I ordered online from them and returned two items of clothing that did not fit... I get rrfunded for online 1. I contact them and apparently the second piece gets sent to a different warehouse and that refund takes several days more. So disorganized. Then i get another package that did not include a return slip, and it takes them 7-10 days after you contact them to send you a new shipping label. What the heck are they doing that takes so long. Of course your 30 days to return the items is not extended, even if you waited half that time for them. They honestly need to up their game or the online store will close just like the in person ones have been doing.

Penningtons- purchased winter boots at the end of September in time before my size sold out, I have big feet so have to plan ahead as many shoe shops don't hold many large sizes. By the end of December the right boot fell apart. Penningtons would NOT exchange, refund or admit a default in a pair of boots that lasted just 3 months. They claim their exchange policy is 60 days after purchase, fair enough but I would expect a $150.00 pair of boots to last longer then 3 months. Shame on you penningtons, this was not due to wear and tear this IMO was a fault. Its a shame that other stores do not offer wide leg wide fitting shoes as I would have shopped else where. Save ya money people and try find another store who has better aftercare for faulty goods.

Really terrific service at the Sherwood Park location in Emerald Hills. A petite Asian lady measured me for a bra and tirelessly brought me bra after bra, looking for the perfect fit. She had expert knowledge of her product. I paid $500 for three pairs of pants, two t-shirts, four bras, eight pairs of socks, and a shirt. I would say that is good value for the money spent. I was able to find pants in my size with petite leg length, which is absolutely crucial, and is why I go to Pennington's in the first place.

I have ordered my stuff and since last 10 months i haven't received my order and i am still able to see the same status that the order is on the way and if calls and ask them then they don't have any answer for it and are saying there is no refund for you or no items you are going to receive.

I'm posting this review as I bought boots and wore them but they ripped, the Peterborough customer service was friendly and never gave me any problems whatsoever and immediately helped with the problem. They gave me a refund. There's not many stores that stand behind their products but I'm so happy with their attention and help. Makes me look forward to purchasing in the future from this store. Thankyou

Not much selection. Esp in shoes/sandals, staff made sure i heard she was supposed to have her break, she started by crediting my visa for a dress i returned, then left, the 2nd girl was not helpful at all, took her time to figure out what the first girl did regarding my refund. I just felt like i was in the way. A third girl was there, but i think just visiting with the 2nd girl. What a nighmare.

Order Number *******.

I ordered on Dec 27. I live in Ontario. On Jan 9 I got an email "sorry we missed you" - nobody called me, even though I provided full contact information. Next thing I know, the tracker says it's on its way to Edmonton, Alberta! "Address error" - somehow, the label was printed as "20" instead of "2" but again, nobody called me and since I use autofill, I did not make a mistake.

The customer "service" rep was useless. He kept insisting I would get it tomorrow until I read out from the tracker that it's going to some place in Edmonton tomorrow, not mine. Then the story changes - despite the email, he can't see anything until it is returned to the store. He couldn't give me a delivery time because "it depends on Canada Post".

I said cancel it, then, because frankly the ship's sailed and I have no use for it any more. Nope - can't do that, either.

I NEVER EVER had these problems with Reitmans!

I have been a customer for many, many years and am saddened by the lack of style at Pennington's these past five years. I find most tops and dresses look like a big old sack, without form or definition, instead just looking frumpy. I like to dress in style, formfitting, yet classy. Also, Big women can be sexy, so let's see that!
The staff are always friendly and helpful, but the selections are bah humbug (except bras, they are great!).

Do not Purchase or send an
E-gift to friends or family. Redeeming the e-gift is made so difficult that I am sure Penningtons is hoping people give up. They already have your money so they don't care if you spend it. There is NO option at The Cart to Redeem e-gift.
There is an option for gift cards, for promo offers, for coupons, for points and for credit card. But no option for e- gift. I went through all the Q&A available (took hours), One answer said you can charge your gift card with the e-gift code number but you have the 3 diget pin on the back of the gift card which means you have to purchase a gift card first... Like that makes sense. I emailed tech support and customer service... No reply emails back. I Called for over two months and both numbers available online
*******785 and
*******190 say "all circuits are busy". I called everyday up to ten times a day. Twice I connected with a representative and both times was cut off while they transferred me. Both reps asked if we get disconnected could they call me back, I said yes. Neither called me back. Finally months later when it was all sorted out, the boots I wanted were no longer in stock. With all the time I wasted what was the point of my e-gift. Absolutely a waste of time.

I am very upset. I purchased 7 items on line yesterday and out of seven items they cancelled six. I found that very insulting because when I went to check on line the items are back at regular price. Purchase a pair of boots at 20.98$ yesterday, receive email for my purchase, all is good. Received an email at 9:04 Am this morning saying items out of stock. I go online the boots are available in stock back at regular price 95$. All the 6 items they cancelled ( out of stock) are back at regular price. This is terrible advertisement and I am going to make a complaint to the consumer protection. They are not allowed to do that.

I haven't been to PENNINGTONS in over 10 years because I found the clothing to be very boxy and not made for a woman with my curves... anyway I finally go back to get one item and end up buying underwear... I wasn't impressed after a few min of wearing them, they got really loose like they should be sizes bigger than what I got and the material felt like something you would get in a dollar store. Very thin. For the amount of money they charge for their clothing you would think they would have better quality material.
I'm very disappointed

I have shopped at Pennington for the years and had no issues finding my size 3 8D online and in store. Wanted to replenish what I had before the Christmas rush, went online no SIZE 3 8D, Went to a few stores and was told Pennington do not carry size 3 8D any more. YES WE ARE IN BETWEEN 36& 40. Why take away the basic things we enjoy shopping at Pennington size 3 8D. Pennington is DISCRIMINATED against individuals who are not small or large but caught between both sides.

Pennington customer service in Peterbrough was absolutely very friendly and helpful. Giving me a refund (for boots I bought and wore that started to separate) without any problems whatsoever. Makes me want to shop their store more knowing they stand behind their products.
Thankyou Penningtons.

I sent them an email last year regarding coats with fur. This year, they have a coat with fur again with the logo, Responsible! There is no need to have real fur for fashion statement. I have been a customer with Penningtons for decades. I have opened my eyes to realize the Clothing quality is no better than bargain store quality. I can get a Columbia coat all decked out for same price as Penningtons and synthetic down.
So disappointed with Penningtons. Many people, companies and countries are coming to realize that animal cruelty is not cool and especially when it comes to fashion, makeup and household cleaning products. Come on Penningtons! Be a leader and stop animal cruelty, no to down and fur for fashion!

Being served by Tainisha at Trainyards in Ottawa was a real pleasure. Her expertise and honesty were welcoming and comforting, and her suggestions to try on items in various sizes proved beneficial to me as well as to the bottom line of the store. Her smarts and sales savvy will gladly make me shop at this location again. Brava, Tainisha! Penningtons is lucky to have you!

The staff at my local store in Woodbridge are fabulous; however, the quality of the products has hit rock bottom while the prices climb. The cotton tops that I bought are so thin that you can see through them like fine porcelain! Packing jackets are filled with thin polyester but are charged what a down filled one used to cost. I am really writing about the service received from an online order. Shipped from London and heading to Toronto. Never received it. Canada Post says that they never got the package and Penningtons is blaming Canada Post. Which is fine, however they are not willing to make it right. They want me to wait a full month and then they will refund me, and I can then buy it back at full price, e-mail them, and hope that they will then refund me the difference. Like anything will even be in stock by then! I begged him to replace the order now at the sale price and I was willing to pay again and then wait for the refund. I just wanted the clothes! He point blank refused. If I wanted the clothes now, I would have to pay full price for them. They do not care one bit about customer satisfaction!

I placed an order and realized five minutes later one of the items was the wrong size and called right away to change it but I called customer service and they told me that I couldn't change or cancel the order

Just shopped at Penningtons in Thunder Bay. A young girl named Callie served us. I can't say enough about the service we received. She was so helpful and was always smiling. She deserves a big raise. I will shop there always.

I received a coupon from Pennington's in the mail recently. It offered $40 off when you spend $80 or more. Redeemable online and in-store! Valid from May 3 - May 30,2021. The fine print on the back offers $40 off on a single purchase of $80 or more before taxes and shipping in any Reitmans store or at reitmans.com. Excluding R Essentials and items with prices ending in $0.99 and/or $0.97. Valid for one time use, not combinable with other coupons.
Yesterday I attempted to purchase 3 nightgowns with prices ending in $0.95. The total purchase was over $100 before taxes and shipping. I attempted to enter the coupon code and I got an error message. I telephoned Pennington's Customer Service and the representative got the same result when he tried the same order and coupon code. He contacted his Marketing Department for another coupon code. Their answer was that the coupon did not apply to this brand of clothing (inVoglio). This was not stipulated on the coupon. False advertising.

I was in store 5138 on Apr 29/23 trans 3200 I have to say the store is so clean and well stocked for everything but the Ladies working today had WOW Factor for customer service are SUPERB! At doing it.I love to shop there. Thank You.

I made an order to Pennintons June 24th.I waited for sales so I could apply savings to the last part of my order, I received a text from Catherine, whom informed me that because the order didn't go through in June, she canceled it, but I do have an account number, and the money was in Visa. However after hours of picking sizes, items and what savings I felt I was entitled to, I was told the savings applied to orders after my order? Then all items were either held back or sold, I initiated many complaints, but my order never came. I also requested a balance, with savings offered, so I could apply them to my next order, no one did this. I have now lost track, and cannot retrieve orders I made, and expected, I'm so upset with Pennintons, I'm trying currently to see what I can do about my balance, I was told it was canceled so I owe nothing, mind you my account number contained all information and I added up to over800 points, if my order hadn't been approved, how did I get all those points, except for my order waiting for approval, I don't know my current balance, I've had it with Penningtons,

Shopping at Penningtons used to be a pleasure and the sales associates were always attentive and always saying if I needed some assistance to let them know. Last Wednesday I was in the Ottawa store to find some t-shirts, sweatshirts and capris. The t-shirt selection was adequate, however, some styles only had one t-shirt left in size 6 and it was disappointing that they have not replenished their stock with lower sizes. I asked if they had a sale on and the girl kind of mummbled details and walked away before I could ask another question. There were three sales associates and they all seemed to be mingling with each other and I never, ever saw them assisting a customer. I must say that the girl at the dressing room was the only friendly person and did offer clients to get other sizes. It was not a pleasant experience. When I went to the cashier I felt like I was disturbing her and she really didn't make an effort to make contact with me except to ask if I wanted to purchase a bag. I am appauled at this inferior service and lack of respect shown to the customers. Website says that you can order on line and select a store to pick it up from instead of home delivery. When I inquired the cashier said Pennington's has never offered that service and only curbside and item has to be in store. She seemed agitated that I would suggest that option. All in all I am not satisfied with the lack of selection and sizes and most of all the lack of professional service that makes customers want to come back. Thank you

I bought 3 clearance items and was happy with everything! I appreciated being updated by email about order status and delivery.