PetFirst

If you need Pet Insurance in the Louisville/Indiana area, this is the place to go. Better than having to pay it on your own.

I highly DO NOT recommend PetFirst insurance. They turned getting reimbursed for $2400. 00 into a Part - Time job. It was an uphill battle that I thought would never end. The staff at PetFirst are your neighbors, churchgoers, people you meet at the supermarket and part of the struggling middle class. We're each other's worst enemy. The staff at PetFirst didn't help the tough situation that I was in. In fact, all the staff at PetFirst did was pressure and flood me with endless emails rather than allow me to make logical decisions. Between PetFirst and the Vets, I was put through a lot of unnecessary stress. It was as if my claims were personally coming out of The staffs paychecks. Between Samantha and my other cat's claim. PetFirst shelled out a whopping $2400. 00. I wonder what the staff at PetFirst would do if a dog was injured and needed a surgery at a Pet Emergency room for the amount of $10,000. I was recently informed that PetFirst never received my claim that I submitted for $159.00 and that you were missing the invoices for $28.80 and $10.00. I would have never guessed in a million years how difficult it is to be reimbursed for claims with PetFirst insurance. I'm at a lost for words at this time. Please send me a form to cancel Samantha's policy. As far as my other policies with PetFirst, I'm still undecided and grieving. -PetFirst insurance is in the WRONG Business. I would tend to think insuring tornadoes and hurricanes would be more lucrative than insuring pets. PetFirst insurance sides with the vets and harasses their paying customers who are keeping them in business. Petfirst has vets and vet techs going through all of the claims. If I were to set up shop and cover pets, my store front would be PET INSURANCE. I would want as many customers as I could get because The front of the house would be the vets and vet technicians proofreading every claim, and I would have a team of lawyers in the back filing malpractice lawsuits. In other words, I would be running a law firm disguised as Pet Insurance. What happens if you have a legitimate claim for an ongoing illness (chronic renal failure) for your pet? PetFirst sent me an email increasing my annual premium from $645.00 to $903.00 AFTER I cancelled Samantha's policy. In spite of the fact that Samantha is deceased, PetFirst has renewed her policy that is pending I have 10 cats and have been a member off and on with PetFirst for over a decade. Once in a blue moon, I would take a cat to the vet for a minor injury, and I Would simply snail mail my claim and got reimbursed almost a month later. PetFirst is really an ACCIDENT/ INJURY policy. One of my cats was diagnosed with chronic renal failure and another one had a minor injury in one month and PetFirst paid out a little over $2400. 00. LITERALLY- The staff turned Getting reimbursed into a Part - Time job. I thought that it would be easier submitting my claims through emails. PetFirst would bombard me with emails. I would send them one email, and I would receive 3-5 vague emails stating that they received my claim with the exception of when they needed additional information. Then The staff at PetFirst wouldn't contact me. I was checking my account on a daily basis to see if the staff at PetFirst were missing legal documents even though I Know for a fact that I dotted all of my i's and crossed my T's. What the staff at PetFirst wasn't banking on is that I keep all of my legal documents. Whenever PetFirst made a claim that they never received an invoice or medical record, I had all of the hard copies in an envelope. I love the story about how my vet faxed over my records to them, and Maggie, the customer service agent, told me that they never received the medical notes. She told me that their fax machine was malfunctioning in The month of December 2019. I hate when that happens, especially during the holiday season. PetFirst was issuing confirmation numbers to my vet, but they Would claim that they never received the records. The vets put a lot of stress on me and PetFirst turned getting reimbursed into a Part - time job. The end result is that I wasn't making logical medical decisions in behalf of my cat and had her euthanized. Had I just been able to focus on my cat's health and wait a month to be reimbursed, I wonder if my cat would have lived a longer life. I have a lot of "What If" questions on my mind. What if I had just let Samantha Be a free spirit rather than treating her like a special needs cat and monitoring her every movement. When I wasn't being stressed out by the vets, I was spending hours on the phone with the staff at PetFirst who have a list of lies That they are probably reading off a wall. In all honesty, I'm writing this review when my emotions are still raw. I have only been grieving for one full day, and I wish I was dead. The Emotional pain involved driving to the vet knowing that you are having your loved one euthanized and being there for the entire procedure is excruciating. And to think that I will have to go through this process for my other 9 cats that are still alive is more than what I bargained for. I don't know if I want to take that journey with PetFirst battling with me every step of the way to pay legitimate claims. I just want to be a Pet Mom And do what's right for my cats. I'm kind of simple in that way. On 3/4, the same day that I had Samantha euthanized, I received another email from Petfirst denying a legitimate claim that they had to pay out. I was basically making healthcare decisions for my baby based out of fear.