• petMD

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

petMD has a rating of 4.38 stars from 101 reviews, indicating that most customers are generally satisfied with their purchases. petMD ranks 4th among Animal Health sites.

  • Service
    8
  • Value
    6
  • Shipping
    5
  • Returns
    4
  • Quality
    6
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate petMD?
Top Positive Review

“Good job”

Mary B.
1/30/21

When pets get sick, we also do not find a place to rest. Therefore, I am very grateful to this service for its support and professional guidance, sometimes it saves the lives of animals.

Top Critical Review

“Poor, non- vet medical advice”

Lynne B.
6/30/22

Looked for specific information regarding lab values for a tentative diagnosis of canine lymphoma. I did not even get to the first word of the page and see it was written by: Written by: PetMD Editorial Now WHO is that? What is their degree? I closed the page, never to back to that site again.

Reviews (101)

Rating

Timeframe

Other

Thumbnail of user maryb2712
1 review
0 helpful votes
January 30th, 2021

When pets get sick, we also do not find a place to rest. Therefore, I am very grateful to this service for its support and professional guidance, sometimes it saves the lives of animals.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristif98
1 review
0 helpful votes
August 16th, 2023

"Once they ship, it's out of their hands",
Wow. Maybe they'd be more willing to help their customers if they didn't get paid until the product is delivered.
I won't use PetMD again.
Still haven't received the item I ordered and paid for.

Products used:
None. The product never arrived.

Service
Shipping
Thumbnail of user preciousm33
17 reviews
8 helpful votes
May 24th, 2021

We found petMD to be very supportive. When my dog became ill and I was unable to contact a vet or a pet clinic, I referred to PetMD for help. They help my dog with their treatment and serve us so well that our dog is now in good health, and I am grateful to PetMD for supporting me in such a critical situation. For dogs, this is a fantastic and supportive service.

Thumbnail of user finnj5
2 reviews
1 helpful vote
March 10th, 2021

Very helpful information! This service is simply great, i will definitely use this service again. I recommend this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lynneb317
1 review
0 helpful votes
June 30th, 2022

Looked for specific information regarding lab values for a tentative diagnosis of canine lymphoma. I did not even get to the first word of the page and see it was written by:

Written by:
PetMD Editorial

Now WHO is that? What is their degree? I closed the page, never to back to that site again.

Service
Value
Quality
Thumbnail of user lucyh57
6 reviews
0 helpful votes
March 5th, 2019

I order food for my cat from here. My cat likes the food and ate it without any hesitation. I like the information that they have shared on theri site related to pet and their owners. The information is very helpful for those who own pets.

Thumbnail of user helenw517
1 review
0 helpful votes
March 18th, 2021

We recently bought a cat from a shelter, unfortunately he had a lot of skin problems. During the quarantine it is difficult to get to the veterinary clinic. Therefore, your consultations have become more relevant for us than ever, thank you for your professionalism.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adat6
2 reviews
2 helpful votes
December 6th, 2022

PETMD HAS CRUEL EVIL PEOPLE WORKING FOR THEM! PETMD TELLS YOU TO GIVE ORGANIC HONEY FOR KENNEL COUGH THAT WILL HURT AND HARM YOUR DOG! PETMD ONLY DOES IT FOR MONETARY GAIN!

Thumbnail of user ronaldm838
3 reviews
0 helpful votes
October 1st, 2021

I am a first time buyer at petMD and I am happy with my purchases. My 1st order was cancelled, but I tried to do it again, left for vacation to California. Received my items, when I returned, my cat will be glad!

Service
Value
Shipping
Returns
Quality
Thumbnail of user bernadettem97
3 reviews
3 helpful votes
December 2nd, 2020

Amazing health concerns for my pets. I recommend this site to friends and others who need for their pet!

Thumbnail of user joycep93
2 reviews
6 helpful votes
October 27th, 2018

Several references were wrong against facts and did not help at all.
I would not recommend for any major concerns.

Thumbnail of user nancym118
15 reviews
51 helpful votes
January 16th, 2017

I contacted them for something very simple during the holidays when both my vets were not available and after many attempts their response was to call my vet, my dog had a cough and hemp oil did it, just a couple of drops and he was fine, I would have taken him to the vet as soon one was available but there was no need, I recommend you paw healer instead.

Thumbnail of user adityak14
1 review
15 helpful votes
January 15th, 2018

This is getting very irritating. I am trying to ask a question because my pet is in trouble. First I couldn't signup and then even after compelting the required fields, I am not able to post a question.

Thumbnail of user ericp25
9 reviews
27 helpful votes
August 28th, 2017

I think petMD is a reputable company, as are most, but just like the rest it is a business. Their top priority is not the wellness of your pet. It's the size of their profit margin. Since the industry discovered how much we love our pets the cost of everything pet related has gone through the roof. That's especially true with pet meds and vet visits. And I've been told that mail order pet meds are often expired.
Frankly, I find it disgraceful.

Thumbnail of user chantelles16
2 reviews
36 helpful votes
October 2nd, 2019

I love their website and customer service. I've been a customer for years and I've never had an issue. Thank you!

Thumbnail of user briannew1
41 reviews
35 helpful votes
February 9th, 2016

I like the service here and it took me a minute to check what I need. I recommend this site

Service
Thumbnail of user someg152
1 review
2 helpful votes
September 23rd, 2021

Just read a post about curing worms in cats that sugest things like garlic and apple vinagre e. T. c deadly things for cats. Be careful with this website.

"How to Get Rid of Worms in Cats
There are several "home" remedies that claim to be effective in treating and preventing worms in cats, including garlic, apple cider vinegar, pumpkin seeds, carrots, and turmeric. "

Https :// www.petmd. Com/cat/parasites/worms-cats-everything-you-need-know#:~: text=There%20are%20several%20%E2%80%9Chome%E2%80%9D%20remedies, seeds%2C%20carrots%2C%20and%20turmeric.

Thumbnail of user stefaniee1
4 reviews
5 helpful votes
January 29th, 2016

I get a good amount of advice from petMD. I have never been steered wrong. Love the user-friendly site.

Thumbnail of user annw86
3 reviews
9 helpful votes
April 4th, 2017

They have great answers to health concerns for my pets. I always go to this site for pet concerns. I use webmd.com for questions for my health.

Thumbnail of user andya109
4 reviews
3 helpful votes
September 19th, 2019

The experience was totally average for me. They are not bad but I have seen a lot better and much more informative platforms.

Thumbnail of user jessicaw136
5 reviews
12 helpful votes
March 24th, 2017

Yes let me get someone to tell me to take my dog to the vet when all I needed was a simple answer. I wasn't sure about whether or not my dog was sick because he was sneezing and apparently I needed to take him to the vet when all he had was a small allergy to pollen. Thanks for the unnecessary vet bill!

Thumbnail of user tiborb
5 reviews
22 helpful votes
June 22nd, 2015

This website dedicated to pets has up to date info on certain subjects however, severely lacks in others. They have an agenda that serves the pharmaceutical companies so their opinions tend to be biased and parrot what they want you to hear. There are many other great pet info sites including holistic vets and these tend to be more progressive in nature. It is best to do your research and hunt down other websites as more up to date info can be had. Just ok, so look around.

Thumbnail of user belindar20
2 reviews
1 helpful vote
December 23rd, 2017

My kitten doesn't seem to complain. She loves the foot, no problems with price or quality of food. I also use meowmix but perfer this brand.

Thumbnail of user mariannel11
4 reviews
9 helpful votes
October 10th, 2016

My vet informed me that some of the medications they sell are expired or about to expire. No longer purchase from PetMeds.

Thumbnail of user alexisw26
1 review
0 helpful votes
January 18th, 2021

A good place to shop for your pets! Thanks for bring this to me

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

petMD provides the largest library of vet approved pet health information. Get advice on your pet's symptoms, diagnosis and treatment from our veterinary experts.

How do I know I can trust these reviews about petMD?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.4
101 reviews
Have a question about petMD?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business