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Received a home heating oil delivery by Petro on 12/21/2022, Priced at $6.16/gallon. This was the ceiling price we were quoted In summer 2022. We were told that the price would decrease as The market improved. Earlier that day, we were approached by a Salesman for Slomin's oil, inviting us to lock in an oil delivery price Of $3.50 and a service agreement, which we declined because We already have an annual contact with Petro, with a service Agreement for which we are billed separately. My husband and I Were not told in advance what the price of delivery would be, but After the delivery was completed, we received this bill for almost Twice as much as we were quoted for the price of oil that very Same day. This prompted us to research the price of oil from Different providers across Long Island for that week, none of Which were charging over $4 per gallon for heating oil, and to Look at the average compiled by NYSERDA & the U.S. Energy Information Administration. The average price of heating oil in Suffolk County for the week of 12/19/2022 was $4.80/gallon, a far Cry from what we were charged. In order for the price of $6.15 to Even be contained within that average would mean that there Were companies charging less than $3/gallon, which is of course Ludicrious. Both my husband and I called Petro customer service Several times to discuss this discrepancy, and to request that they Reconsider the price per gallon at which our delivery was Calculated. We have since called several times, insisting on Speaking to a manager and concerned that Petro is using Summertime highs to engage in price-gouging their customers. In Every single instance, we were misled by customer service Representatives who dismissed our concerns, and were promised Call-backs from managers who never reached out, and having our Calls disconnected after more than twenty minutes on hold. Rude Representatives refused to provide supervisors' contact info.
Received a home heating oil delivery by Petro on 12/21/2022,
Priced at $6.16/gallon. This was the ceiling price we were quoted
In summer 2022. We were told that the price would decrease as
The market improved. Earlier that day, we were approached by a
Salesman for Slomin's oil, inviting us to lock in an oil delivery price
Of $3.50 and a service agreement, which we declined because
We already have an annual contact with Petro, with a service
Agreement for which we are billed separately. My husband and I
Were not told in advance what the price of delivery would be, but
After the delivery was completed, we received this bill for almost
Twice as much as we were quoted for the price of oil that very
Same day. This prompted us to research the price of oil from
Different providers across Long Island for that week, none of
Which were charging over $4 per gallon for heating oil, and to
Look at the average compiled by NYSERDA & the U.S. Energy
Information Administration. The average price of heating oil in
Suffolk County for the week of 12/19/2022 was $4.80/gallon, a far
Cry from what we were charged. In order for the price of $6.15 to
Even be contained within that average would mean that there
Were companies charging less than $3/gallon, which is of course
Ludicrious. Both my husband and I called Petro customer service
Several times to discuss this discrepancy, and to request that they
Reconsider the price per gallon at which our delivery was
Calculated. We have since called several times, insisting on
Speaking to a manager and concerned that Petro is using
Summertime highs to engage in price-gouging their customers. In
Every single instance, we were misled by customer service
Representatives who dismissed our concerns, and were promised
Call-backs from managers who never reached out, and having our
Calls disconnected after more than twenty minutes on hold. Rude
Representatives refused to provide supervisors' contact info.
Petro recently took over a local smaller oil company (AGM) with which I have done business for many years. A couple of weeks ago, I called them to ask for pricing for next year but they said it was too early for it. My previous contract started mid-Dec with the smaller company they took over but it appears Petro extended extended the contract to Jan 01, meaning that I can not get a better pricing with anyone in the middle of cold season. Then, recently one of the sales rep. Called me on a Saturday to provide pricing but with a take-it-or-leave-it pricing good for 24 hours only! The next day being Sunday, means that I can not shop around and if I can't find a better price on Monday, I might lose the pricing from Petro as well. They give me a higher rate first and waited to see if I would bite. When I didn't, they reduced the price by 40cents instantly but the max. Ceiling being 50cents higher than the minimum pricing. Then, the Petro rep. Kept reminding me about the 24 hour pricing policy. This appears to be a totally dishonest business practice calling people on Saturdays and giving them 24 hours to accept it or leave it. BEWARE OF THESE COMPANIES WITH CROOKED BUSINESS PRACTICES! I definitely will keep on dealing with the smaller local oil delivery companies instead of those bigger oil delivery companies who, it appears, don't have any business ethics anymore...
Petro oil is a large comsumer fuel oil company as well as recently cracking into the propane business along the northeast and mid-Atlantic states. They have bought out many of the smaller companies throughout these areas.
My mom is elderly and was a customer of one of these smaller companies which was gobbled up by Petro. Being elderly and a woman alone, made her perfect prey for their games much like a new car dealer takes advantage of this group of people.
They sold her a service contract and a locked in fuel oil price of $4.14 a gallon which was never supposed to go up but when prices on the market declined her price was supposed to drop also. She has never bought from a discount oil supplier and felt like she needed the piece of mind of a full service company. Well, conveniently her price was $4.14 a gallon every delivery that year, ( I saw all the delivery slips), and when she called for her burner cleaning, which she paid for with her service contract the wait was 2 months and just happened to be scheduled a week before her price-lock was due to expire!
I on the other hand bought my fuel from a discount dealer at a price that winter of between $3.20 and $3.50 depending on market forces. I have an independent, highly qualified, serviceman that charges for the cleaning and I pay as you go for any repairs, but provides 24 hour service like Petro.
The next year I told my mom 88 years young I would contact Petro on her behalf to see what the deal for the next year would be. I asked the rep. To please mail me their different service plans with prices. She agreed and mailed me the plans with NO prices. I then called them again and they told they would be glad to give her this year's great price-lock oil price of $4.24. All the while discount oil companies were selling it this past winter as low as $2.50 a gallon.
Before I advised my mom to leave Petro I called them once again to give them one last try. I asked the man who answered the phone how much is oil going for that given day, thinking she could buy it from them as the market goes. He REFUSED REPEATLY to give me the price over the phone telling me once my mom bought a service plan for the next year we could discuss the price of the oil. I thought to myself, WHAT?
To end my long story I convinced my mom she should change to a locally owned company which actually gave her a one time new customer, free 24 hour service plan including a free cleaning in the summer.
Petro, preys on senior citizens, single women and other people with similar ignorance of the fuel oil business, while wiser people can actually haggle with this company for a BETTER DEAL, like buying a new car. I DO NOT want you to tell this company about my review. Should these thieves figure out who we are my 88 years young mom may be very upset, seriously, and not make it to 89.
It is so true with this company, MAY THE BUYER BEWARE!
I just want to warn others of Petro's games! Pick the local guy not the big national company!
Tip for consumers:
BUY LOCAL, TRUST WORD OF MOUTH, HELP ELDERLY FRIENDS, RELATIVES, AND NEIGHBORS WHO ARE MORE VULNERABLE!
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