• PetRX2Go

Overview

PetRX2Go has a rating of 3.2 stars from 5 reviews, indicating that most customers are generally satisfied with their purchases. PetRX2Go ranks 35th among Pet Meds sites.

How would you rate PetRX2Go?
Top Positive Review

“Best prices, great communication and prompt delivery”

Angela S.
1/18/18

Best prices, great communication and prompt delivery. I buy adequan canine (RX) from them and I really appreciate that they post the medicine expiration date on their website (many sites don't). Adequan is hard to come by at times yet they always are very helpful in obtaining it for me. Super fast delivery. Well packaged!

Top Critical Review

“Awful experience!”

Roxanne B.
12/5/20

I ordered (2) life-saving medications for my 13 year old dog who is suffering from heart failure. I always order in advance to assure that she doesn't run out of her meds which could be detrimental to her health. After 2 weeks of not receiving as much as a order confirmation, I contacted them to inquire as to when I could expect my order. When an answering machine answered my call instead of a live person, I began to worry. Within an hour, I was called back only to be told that my order "had falling through the cracks" and they had not processed my order because they failed to contact my vet for approval. Since I had previously checked the status of my order and saw that it had indeed been approved by my vet, I stated this was not true and asked if they could overnight the meds to me since my dog was running low. I was then told that since they were located in Iowa, they had no way of doing this. What? Finally, the woman admitted they didn't have the medication in stock and said that it was "trinkling" in. I stated to her that if they had informed me of this during purchase, I never would have placed an order. I only did so because my regular provider (1-800PetsMeds) were out of this particular medicine and they were professional enough to inform me of this when I attempted to add it to my cart. I asked that she cancel my order and I purchased with another company who will have it to me in 3 days for a small shipping fee. My advice to those that are purchasing critical medicine for your pets, please go somewhere else. In my opinion and experience with this company, they cannot be trusted with the health of your sick pet and I will never order from them again!

Reviews (5)

Rating

Timeframe

Other

Thumbnail of user angelas222
1 review
1 helpful vote
January 18th, 2018

Best prices, great communication and prompt delivery. I buy adequan canine (RX) from them and I really appreciate that they post the medicine expiration date on their website (many sites don't). Adequan is hard to come by at times yet they always are very helpful in obtaining it for me. Super fast delivery. Well packaged!

Thumbnail of user jeffk44
1 review
0 helpful votes
March 27th, 2015

I have used twice and both orders were filled promptly and correctly. Am about to place my third order.
Jeff K, Mansfield TX

Thumbnail of user angelicam3
1 review
1 helpful vote
April 1st, 2015

My dog has to take Cyclosporine and it was costing me $133 for a 15 day supply at my Vet's office. Petrx2go was able to supply the exact same medication for $94 dollars for the same amount. This amounts to $80 per month and I appreciate having this amount to spend on other medications and prescription diet for my dog. I also had the prescription for Metronidazole filled at half the price the Vet's office was charging.
The process was very easy. I went online to order the medication. Petrx2go contacted my Vet's office and I received the meds in a couple days.
I appreciate this business so much and will continue to order my dog's medications from them any time I can.
They are professional, efficient and very affordable.

Thumbnail of user roxanneb95
1 review
1 helpful vote
December 5th, 2020

I ordered (2) life-saving medications for my 13 year old dog who is suffering from heart failure. I always order in advance to assure that she doesn't run out of her meds which could be detrimental to her health. After 2 weeks of not receiving as much as a order confirmation, I contacted them to inquire as to when I could expect my order. When an answering machine answered my call instead of a live person, I began to worry. Within an hour, I was called back only to be told that my order "had falling through the cracks" and they had not processed my order because they failed to contact my vet for approval. Since I had previously checked the status of my order and saw that it had indeed been approved by my vet, I stated this was not true and asked if they could overnight the meds to me since my dog was running low. I was then told that since they were located in Iowa, they had no way of doing this. What? Finally, the woman admitted they didn't have the medication in stock and said that it was "trinkling" in. I stated to her that if they had informed me of this during purchase, I never would have placed an order. I only did so because my regular provider (1-800PetsMeds) were out of this particular medicine and they were professional enough to inform me of this when I attempted to add it to my cart. I asked that she cancel my order and I purchased with another company who will have it to me in 3 days for a small shipping fee.

My advice to those that are purchasing critical medicine for your pets, please go somewhere else. In my opinion and experience with this company, they cannot be trusted with the health of your sick pet and I will never order from them again!

Thumbnail of user fredb26
2 reviews
2 helpful votes
November 17th, 2012

Formerly doing business as ProKennel. Ordered from them twice (second time thought the prescription still had a refill). Both times had to call repeatedly to get the order processed properly. They finally go the order filled correctly, but not worth the hassle.

Thumbnail of user jamier28
Jamie R. – PetRX2Go Rep

We were never formerly Prokennel, we were a filling pharmacy for Prokennel as they didn't have a pharmacy at their site. We would only fill the orders once we were given the orders. So if the orders were delayed getting to the customer it was not on Petrx2go.com's end it was Prokennel not getting orders to us in a timely fashion. Please disregard this review as this Fred is incorrect on his information. Please come check our website. Thanks. Petrx2go staff.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

PetRx2go, America? ۪s fastest growing online Animal pharmacy. All our products are USDA or FDA approved and are shipped from within the US.

Company Representative

Thumbnail of user jamier28
Jamie R.

How do I know I can trust these reviews about PetRX2Go?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about PetRX2Go?