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Claim Your BusinessThis is a review of www.pfisterfaucets.com.
I purchased Pfister products for my kitchen remodel over 5 years ago. Faucet and soap dispenser. Well, the soap dispenser head came off of the pump mechanism and I wanted to replace it. So I reached out on their website.
I ended up having the send multiple emails with pictures to clarify the problem and the product number. I felt I was quite specific and explicit about what my problem and need was, However, some of the Pfister agents did not seem to understand. In fact, in one case I felt that hadn't even read my email.
They finally identified the product and sent me a replacement--at no charge, which I greatly appreciated. Unfortunately, whoever packaged it put it in a soft envelope and it arrived damaged. I reached out again and the sent another replacement, again at no charge, this time in a box. I am now happy with my replacement soap dispenser. A lot of work, but I think worth it.
Tip for consumers:
Be specific and include pictures.
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