• Phoolwala

Phoolwala

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Overview

Phoolwala has a rating of 4.02 stars from 41 reviews, indicating that most customers are generally satisfied with their purchases. Phoolwala ranks 79th among Flower Delivery sites.

  • Service
    21
  • Value
    19
  • Shipping
    19
  • Returns
    17
  • Quality
    17
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
4
See all photos
How would you rate Phoolwala?
Top Positive Review

“Outstanding”

Shrishti G.
11/10/20

It is a outstanding, the gifts are available at reasonable prices and r quite amazing. I would highly recommend u all to use this.

Top Critical Review

“Fraud company”

Shrikant N.
2/14/23

This is a fraud company. Don't do any business with them or you will repent ur decision also will waste your money. I have filled FIR against them for not delivering the order n not refunding the amount.

Reviews (41)

Rating

Timeframe

Other

Thumbnail of user shrishtig
1 review
0 helpful votes
November 10th, 2020

It is a outstanding, the gifts are available at reasonable prices and r quite amazing. I would highly recommend u all to use this.

Thumbnail of user aryang10
1 review
1 helpful vote
November 5th, 2020

This is the best. They provide superb customer service. They go above and beyond to make every order perfect.

Thumbnail of user shrikantn1
1 review
0 helpful votes
February 14th, 2023
Verified purchase

This is a fraud company. Don't do any business with them or you will repent ur decision also will waste your money. I have filled FIR against them for not delivering the order n not refunding the amount.

Tip for consumers:
Don't use

Products used:
No delivery no refund for the online flowers

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancys1505
1 review
0 helpful votes
November 10th, 2020

Beautiful arrangement and design at very reasonable price. Best in customer service by phoolwala. Their service is highly recommended.

Thumbnail of user nicoleh701
1 review
0 helpful votes
December 25th, 2020

I ordered and paid for a premium Dutch chocolate cake, and this cashew cake is what they delivered. Totally unlike the photo... They were unwilling to even walk to a local shop, to buy some chocolates, to make it resemble the photo. I understand my delivery was to a local village, but they shouldn't be in this profession if they don't understand customer service and right effort...

Service
Value
Shipping
Quality
Thumbnail of user sahils76
1 review
0 helpful votes
March 17th, 2023

Fraudulent website. The order was cancelled, but it has been more than a month and they still have not refunded my money. The order tracker does not show any orders. The phone numbers mentioned on the website do not work. I requested call back multiple times but no one has contacted me yet.

I was able to connect get the number of an employee who said that they will refund me in 3-4 days, but it's been 3 weeks but no refund was made. My number has also been blocked now.

Tip for consumers:
Don't buy from here

Products used:
None, it never got delivered, no refund, phone blocked

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharukk
1 review
0 helpful votes
September 15th, 2021

We can easily order from this website. The service of this website is really amazing. I like this, all the product is really amazing. Awesome service

Service
Value
Shipping
Returns
Thumbnail of user abdulk131
1 review
1 helpful vote
September 10th, 2021

I like their way of decorations and they are professional decorator who decorates any marriage ceremony with God and fresh flowers.

Service
Value
Shipping
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Thumbnail of user babus6
1 review
0 helpful votes
September 15th, 2021

This is a very important to you and your family.me and my family interested in the site jabber. I like this best sitejabbar.

Tip for consumers:
Znxnxk

Products used:
Bxjd

Service
Value
Shipping
Returns
Quality
Thumbnail of user rajivb11
1 review
1 helpful vote
September 15th, 2021

Wow such a amazing I really liked this site I would recommend that everyone should visit here and get the benefits it's really good.

Thumbnail of user richad6
1 review
0 helpful votes
July 1st, 2022
Verified purchase

Highly disappointed by this business :( :( :( Ordered flowers in vase with lillies, roses and gerbras. Old, stale flowers were delivered without vase, no lillies in arrangement and overall a poorly put together bunch (see attached photos). It was for father's 75th birthday and the reciever was very upset with what was delivered. It was so disappointing that after spending 1.5 hours on the phone (calls and chats) with the company, post delivery discussing the matter and giving them a chance to rectify the mistake and send fresh flowers, no apology or intention to offer a refund/replacement was shown. Such businesses are a scam, do think twice before buying from them! I wasted my money and had to order flowers from another site again.
First photo is what I ordered, second what was delivered.

Tip for consumers:
Highly recommend to use other alternative sites for flowers, you would only be cheated here

Service
Value
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Thumbnail of user kavitab20
1 review
0 helpful votes
September 10th, 2021

This is one of the best and amazing online site.it is provide great service. I had a great experience. Highly recommend

Service
Value
Shipping
Returns
Quality
Thumbnail of user vidushiv
1 review
1 helpful vote
August 2nd, 2020

It is really poor service please don't order from this website as I have ordered rakhi that they promise me to deliver by that day itself but after my payment they didn't deliver my order and They didn't pick my calls nor they had returned my refund.
VERY POOR EXPERIENCE.

Thumbnail of user dhananjayv
1 review
0 helpful votes
November 13th, 2020

Best website I've ever experienced. They actually listen to their customers. The delivery is very fast and on time. And the main thing i like about this site is that they don't disappoint the customer. Love this.

Thumbnail of user snehay2
1 review
0 helpful votes
November 8th, 2020

Excellent service and on the dot of time delivery. Great communication too. They were in touch with me thru WhatsApp and informed me when the delivery was done. Perfect service. Great flowers. Highly recommended.

Thumbnail of user ravindral1
1 review
0 helpful votes
February 13th, 2021

Here I am providing with an Honest review to Phoolwada
After placing an order on online phoolwada failed to deliver the flower gift. I am not surprised.
Initial email saying they delivered the gift, but it was not delivered, and only after my inquire I found out they never delivered the gift. Customer services said they attempt to delivery but there was no such address and provided phone number never work. What an excuse by Thief.

Despite having sender and receiver phone contacts number they never attempted to make a phone call, nor providing me with evidence that they attempted to deliver.

Refusing a refund, is they priority in main list of wording, as per many reviews on other websites.
It is about time for company like you to change dirty Technics and provide honest a very good customers service. I will get my refund, but you will be left with bitter attentions to other

Tip for consumers:
I would suggest not to use this online website, as to me and other reviewers phoolwada company is fraud, or it may delivery 25% of the business and make fraud of 75% I assume. If you do not want fall in trap just stay away of Phoolwada

Products used:
Flowers and cake

Service
Thumbnail of user sumits85
1 review
0 helpful votes
November 6th, 2020

I ordered eternal love. The quality of flower was excellent. The arrangement was absolutely beautiful.

Thumbnail of user sahils49
1 review
0 helpful votes
November 16th, 2020

I highly recommend, I ordered a flower for a friend it was exactly as on the photo on the site, the flower was very beautiful. Loved them.

Thumbnail of user pmmykl05
1 review
0 helpful votes
October 7th, 2023
Verified purchase

Order id: PW*******
Date of Order: 29-Aug-23

Order was not delivered and when contacted over the phone they mentioned refund would be initiated in 7 days. No refund received to date.

This is a fraud company.

Request this group to advise how to get the refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rishavs4
1 review
0 helpful votes
November 8th, 2020

Guys just go for it. They are providing awesome service. Service is really good. They delivery delivered.

Thumbnail of user subashg2
1 review
0 helpful votes
September 10th, 2021

Their providing best quality service. I strongly recommend their services to everyone. I am really satisfied by their services.

Service
Value
Shipping
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Thumbnail of user aslamk8
1 review
0 helpful votes
September 15th, 2021

That's really best platform for online flower decoration process here we get good and fresh flower so highly recommended to everyone to get their service

Service
Value
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Thumbnail of user gurpreets56
1 review
1 helpful vote
September 10th, 2021

Phoolwala website is really amazing. We can easily order from this website. All the service of this is amazing. I like it.

Tip for consumers:
Awesome

Products used:
Belt

Service
Value
Shipping
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Thumbnail of user blackb21
1 review
0 helpful votes
August 9th, 2020

We had ordered a bouquet of flowers to be delivered in Bhopal. Unfortunately the flowers so delivered were stale, wilted poorly arranged and quite a different variety, from what was depicted in the website image.
We contacted Phoolwala customer care, and asked them about it, they denied the allegation outright and implied that we as the customers were lying about the condition of the flowers, and purported to show us some undated CCTV footage about the authenticity of the bouquet. This was an appalling experience for us.
Phoolwala is utterly unreliable and out to make a quick buck by charging clients and not living up to their commitment.
It is recommended to avoid placing an order with them. Other sites as fnp, etc are reliable, offer genuine products and a better customer service.

Thumbnail of user kanikab8
1 review
0 helpful votes
June 1st, 2021

I ordered a bouquet of roses for Mother's Day in 2021. I was told I will be informed via text regarding its confirmation but I didn't receive any so I called and messaged several times but no one replied. After several calls, messages and mail I was informed via mail that they are unable to do same day delivery and will deliver after few days. When few days passed and there was no delivery I called and messaged again and was informed that they couldn't deliver and want to reschedule. I rescheduled it again for a friend's birthday several days later. After reminding several times before the delivery date they said it will be delivered. But again they didn't deliver on the day. I informed that my friend has left to another city but they still delivered next day and that to wrong product.
So after so many messages, calls and mails, they don't cancel your order even if they are failing to deliver. They don't respond back even as courtesy. They keep dodging your calls and messages and ultimately deliver a wrong product and on wrong time. I ordered a beautiful bouquet of red roses and they delivered mixed mediocre flower bouquet.
This was the worst experience. Even in lockdown people are either refusing orders, or informing of late delivery or delivering on time but they just take your money and treat you like $#*!.
Not recommended.

Tip for consumers:
Don’t order from here. Not recommended.

Products used:
I ordered a bouquet of roses

Service
Value
Shipping
Returns
Quality

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