• PhotobookAmerica

PhotobookAmerica

Overview

PhotobookAmerica has a rating of 3.47 stars from 80 reviews, indicating that most customers are generally satisfied with their purchases. PhotobookAmerica ranks 6th among Photo Sharing sites.

  • Service
    24
  • Value
    24
  • Shipping
    23
  • Returns
    7
  • Quality
    21

This company does not typically respond to reviews

Positive reviews (last 12 months): 79.2%
Positive
19
Neutral
0
Negative
5
17
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • None of their customer service reps are on the same page and know what the hell is going on.
How would you rate PhotobookAmerica?
Top Positive Review

“Keeping our Travel Memories Alive”

rebecca r.
4/2/24

Taking great photos on a trip is one thing, but being able to share them with family and friends is another. Who wants to look at someone's phone? The 14x10 landscape format books are fantastic for sitting side by side and reliving your travels. Photobook America's print quality (on the cover and inside pages) is fantastic. We are so pleased with our books. I highly recommend them to preserve those treasured photos of your trabels.

Top Critical Review

“Worst picture and tumbler quality”

Catheryn V.
1/19/24

I waited WEEKS to receive my order and when I did I was mortified at the quality of the tumblers that were literally falling apart as I was pulling them out of the box. Also, I used photoshop to ensure the highest quality of pictures and they came out disgustingly grainy. So mad and I will NEVER used their products or services again. For the first time in my life I am going out of my way to post as many negative reviews as I can.

Reviews (80)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (35)
Thumbnail of user rebeccar2024
1 review
0 helpful votes
April 2nd, 2024

Taking great photos on a trip is one thing, but being able to share them with family and friends is another. Who wants to look at someone's phone? The 14x10 landscape format books are fantastic for sitting side by side and reliving your travels. Photobook America's print quality (on the cover and inside pages) is fantastic. We are so pleased with our books. I highly recommend them to preserve those treasured photos of your trabels.

Service
Value
Shipping
Quality
Thumbnail of user sandid72
1 review
1 helpful vote
November 26th, 2023

I've created about 40 books over a period of several years and have never been disappointed. This past month I ordered 5 more to give as Christmas gifts. The color is sharp and I find the creation process easy. I sometimes use my own backgrounds in addition to the wide variety of options offered. I've occasionally tried other companies but always come back to Photobook America. I use the voucher offers to get the best pricing. Photobook is my go-to for preserving memories.

Products used:
Photobook America

Thumbnail of user annab2169
1 review
0 helpful votes
March 28th, 2024

I have been printing albums with this company for 6 years. The last album I received was of very poor quality. Everything is blurry. I asked to print it again. I received it again blurry and all the faces are lilac. I don't understand why there is no quality control before sending to the consumer. I am very upset because this is an album for my client.

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Value
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Thumbnail of user nicolet1432
1 review
0 helpful votes
February 11th, 2024

I'm so impressed with the quality of the book I ordered for my children. This is my second child's wedding and the 7th book I have made with Photobook America. I can't tell you how supportive they have been. Once you get into the process the fun begins. Changing layouts adding words to pages. I really enjoyed these experiences. Toughest part is deciding what photos to use. Originally we were using the photographers studio to make book. Too too long and $$$$$ can't imagine. I thought let me try. I made a 50 page book flat binding at so much less.

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Value
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Thumbnail of user cgk3
1 review
0 helpful votes
January 10th, 2024
• Updated review

I have tried many photobook companies and I keep coming back to this one. They have a download software that i particularly love. I always order their layflat albums with the cheapest options in all areas, and they are fantastic. Uploading from software is tricky, but now that I know how, it's fine. ( bigfile transfer). I have recommended them to many. I hope they keep the offline option around.

Tip for consumers:
Always check for vouchers before coupon codes.

Products used:
Mostly Layflat albums
Sometimes calendars
Occasionally other products

Download software
September 8th, 2023
• Previous review

I like working offline and this company has a great downloadable software. I once had an issue submitting it after completing, but now I know how to send it with big file Dropbox. Once you get used to their formats, features, products etc., it's hard to go with other companies.
*On their software they have an option to enhance specific photos, which is great for everyday pics, but terrible for proffesionals.
* The vignette option on software (not available on online software) is so spectacular and i have not seen it on any other site.
I always do their layflat albums. I've done weddings, and random everyday albums. Everyone who sees my albums are blown away.
Usually customer service reps come through when I need them, which is not often.
The only negative thing I can say is that since they switched from DHL to usps it takes much longer to come.

Thumbnail of user rickl589
1 review
0 helpful votes
September 11th, 2023

I like using Photobook America as it makes building a photobook offline easy. You can do it online also, but I have not tried that. I am a grandma who likes to build the books of the grandchildren, but don't want to have the computer online all the time. You choose the size and type of book and then name it. Another great thing is that the usual book starts with 40 pages - double the normal books. If you need to add pages that is also easy. They have scraps, frames and backgrounds to add to personalize it even more. Uploading the book is easy when you are ready to order it and you receive it pretty quickly. If you have a problem the customer service is quick and helpful. The reason I only gave it a 4 star rating is the limited backgrounds. They have many sales also and you have 3 months to use the coupons if you pre=buy.

Products used:
photobooks

Service
Value
Shipping
Quality
Thumbnail of user akopelioff
1 review
0 helpful votes
March 9th, 2024
Verified purchase

Easy to use platform. I completed my Greece album after procrastinating for 6 months. But once started, it was a breeze.
I would like more options for vertical pictures, without the need of stretching the frames…

Products used:
Photo album

Value
Shipping
Quality
Thumbnail of user terriannhutchinson
1 review
0 helpful votes
February 18th, 2024

I have created 4 books, each with about 40 pages. The results are stunning! There is a learning curve, but the ability to create and build your own pages is so worth it. I use an imac and can pull photos directly from photo app.

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Value
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Thumbnail of user suzzcolombo
1 review
0 helpful votes
March 6th, 2024

Easy to use, good options to up load your photos, fast production and delivery very pleased with the prices and quality I have made over 20 photobooks with this site

Products used:
Photobook

Service
Value
Shipping
Quality
Thumbnail of user margarmusic
1 review
0 helpful votes
December 4th, 2023

I've made at least 3 or 4 books a year over the last 8 years. They have the best customer service techs. Whenever I've called they are knowledgeable, friendly and easy to reach. Always helpful. Lots of options and ways to design. Also, coupon options available on their website. Try them!

Thumbnail of user dl83
2 reviews
4 helpful votes
January 10th, 2024
• Updated review

This company has printed many books for me over the years and the quality is always good. If you get stuck, call their customer service number. They are responsive and will walk you
Thru.

NICE QUALITY BOOK / REASONABLY PRICED
September 18th, 2018
• Previous review

This company has printed many books for me over the years and the quality is always good. If you get stuck, call their customer service number. They are responsive and will walk you
Thru.

Tip for consumers:
Buy vouchers when available.

Products used:
Photobooks

Service
Value
Shipping
Quality
EMAIL MISLEADING / WEBSITE CUMBERSOME & NON-RESPONSIVE
September 18th, 2018
• Previous review

I received an email stating that my photo book was a whopping 73% off, but in reality it is only 55%. Thus, I spent a lot of time and effort into uploading (can only do 10 photos at a time or it clogs their server) and designing a book for them to give less than quoted on the "bait & switch" advertisement. Meanwhile, I've attempted to update my profile several times (as requested) and the website is non-responsive.

Thumbnail of user ekaterinad10
1 review
0 helpful votes
February 7th, 2021

I purchased Premium Pass, which entitles me for a free shipping. Nevertheless I was charged for shipping.
After I contacted their Customer Service a couple of times I was given store credit.
Otherwise I am satisfied with the ease of use and quality.

Tip for consumers:
It takes some time, but they might resolve your issue.

Products used:
photobook

Thumbnail of user tqian68
2 reviews
0 helpful votes
March 22nd, 2024

I had a few photobooks made from PhotobookAmerica. I love the overall experience. The books are good quality. Recently I tried to upload some photos to other photo book sites, both sites turned my pictures upside down or left to the right. It was very frustrating. Then I went to PhotobookAmerica, it solved my pain. Thank you PhotobookAmerica!

Thumbnail of user annas2259
1 review
0 helpful votes
March 7th, 2024

First off let me say my photo book experience was an amazing one start to finish! I created an 11x14,100 page photo album of my 2022 trip to Ireland. I had bought a gift voucher and had to use customer service for help to apply the certificate, as there was some confusion when I chose my layout (had to match details of certificate). I was able to email a customer service representative and within a couple of days (it was the weekend) I received a response with screenshots of exactly what I needed to do to fix my settings and apply my gift certificate. I was able to complete my check out and received my book within a short period of time. The platform was easy to use for me and I really had a good experience creating my photo book. I was able to be creative and I was able to choose colors, graphics, and my picture layouts. This was very important to me. Thick pages and vibrant colors. Awesome quality! I highly recommend Photobook America!

Products used:
14x10 Photobook

Service
Value
Shipping
Quality
Thumbnail of user robg736
2 reviews
2 helpful votes
March 20th, 2024

I'm an amateur photographer focused on wildlife and landscape taking 1-2 trips annually to exotic locations. For at least the last decade I have created a photo book for each trip, all with Photo book America.

With one minor exception, I'm extremely satisfied.

Here are the good points:
1. The app has some very useful features like autoflow that creates a book with all of your photos. I use this as a starting point, and remove, replace, move, or resize various photos.
2. Customer support, when I've needed, it has been very responsive.
3. The time between order and receipt of the book has always been less than two weeks, without paying for expedited processing.
4. The finished product, always 8.5 x 11, layflat, image wrap, has always been excellent, with one exception (below).

The only problem over a span of more than a decade has been a book on which the cover is lifting away from the pages by about an eighth of an inch at the edge of the book. I suspect there is either a slight warp in the cover or that the spine is too narrow. The problem is not significant enough for me to have demanded a reprint.

Products used:
Photo book

Service
Value
Shipping
Quality
Thumbnail of user terrimooremema
1 review
0 helpful votes
October 12th, 2023
Verified purchase

I have created about 10 Photobooks to date. I love this product.
I use the desktop designer software. I love that I can add my own backgrounds (colors and patterns), icons, frames, etc to make my books more relevant to my experiences. I do not know how the online version works, but I would assume similar capabilities.
The program is easy to use and the final products are beautiful. There are many options available as to size, format, paper selection, etc.
In addition, their customer service/phone support is excellent. And they have special offers/pricing all of the time. I always take advantage of those.
I highly recommend Photobook.

Thumbnail of user kirchy26
1 review
0 helpful votes
March 23rd, 2024

I have used PhotobookAmerica for many years. I am pleased with the product and the responsive customer service.

Thumbnail of user fern.panshita1686
2 reviews
0 helpful votes
June 9th, 2023

I like being able to design products exactly how I want. There are many products to choose from such as photobook, photo prints, home decoration, and useful items. Quality products at cheap prices. Admins are very helpful in making products.

Products used:
Photobook, Home decoration

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethd2100
1 review
0 helpful votes
July 13th, 2023

The product is always excellent quality. They often have coupons that make prices very reasonable! If anything is amiss, coupons don't work, etc., email customer service is spot on.

Tip for consumers:
Check your coupons for details before you start making things to make sure they apply. Check ALL the details, like backing on puzzle and type of paper, etc. before buying a coupon check stock of items to see if they have it before you buy the coupon for it. However, they will help in all these situations

Products used:
Usually photo books, but have done calendars and mugs as well

Service
Thumbnail of user wl132
2 reviews
0 helpful votes
May 30th, 2023

Great job! Keep up the good work! Make sure that you are always delighting your customers as you have been

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariae1001
1 review
1 helpful vote
January 9th, 2022
Verified purchase

I have made dozens of books and have had very few issues. Customer service responded to my satisfaction.

Tip for consumers:
Vouchers are excellent. if they expire, customer service will extend. Never had an issue not extending. Download the app on your computer. More flexibility and allows design to be done offline.

Products used:
11x8 landscape hardcover

Service
Value
Shipping
Quality
Thumbnail of user anilk120
2 reviews
0 helpful votes
November 3rd, 2020

Great offers, cool photo editor, and on-time delivery.
Highly recommended website for photo albums and canvas

Thumbnail of user karenm781
1 review
1 helpful vote
September 4th, 2018

I purchased a Groupon and was skeptical... I was by far pleased and in love with the quality of the final product. It was a beautiful wedding book I did for a client. I will definitely use them again for future books.

Thumbnail of user nikkil38
1 review
0 helpful votes
October 9th, 2017

I bought a coupon and had issues with it but customer service was very efficient and helpful. Overall great value for money.

Thumbnail of user roberti2
3 reviews
9 helpful votes
April 24th, 2015

Having done and received 10 photobooks, I feel confident that they deserve a very postive review... in fact, my most recent one about scenic images in our golf community in Florida was so well received, they will soon be on sale in the Pro Shop at an affordable price since I learned how to use their "Bulk Order" tab---and someone who saw my book was the one who initiated this--not me.

My only hope to improve is to see more backgrounds to choose from.

I WISH TO ADD.---I am even more impressed now with this company. They have several new products now and I have sold many of these items. Great BULK ORDER prices. I just sit back and let the compliments --and sales--come in.

Service
Value
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From the business

Photobook America is an online platform that allows individuals to create and customize personalized photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalized text to create unique and meaningful photo products. Photobook America operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.

Company Representative

Thumbnail of user sean.foong
Sean F.
Typically does not respond to reviews

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3.5
80 reviews
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