• PhotoBooks.Pro

PhotoBooks.Pro

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Overview

PhotoBooks.Pro has a rating of 4.42 stars from 212 reviews, indicating that most customers are generally satisfied with their purchases. PhotoBooks.Pro ranks 6th among Photo Other sites.

What reviewers want you to know

Positive highlights

  • We rarely have a problem but if we do it is resolved swiftly by customer service.

Critical highlights

No critical highlights yet

How would you rate PhotoBooks.Pro?
Top Positive Review

“I can't really tell the difference between your quality...”

Brian B.
5/21/20

I can't really tell the difference between your quality types. I'm assuming more expensive is better, but I don't know. Not sure how you would fix that. I didn't look hard for descriptions. The upload process has not been improved over the past year. The same problems persist. E.g. every time I upload a new version of the project I have to re-define all of the default values. E.g. use first page as cover, etc.

Top Critical Review

“I received the books, both have some minor printing...”

Michelle N.
12/19/16

I received the books, both have some minor printing issues - but one has major problems with the binding (it's poor manufacturing - there were loose pages / pages coming out at delivery) and it's darker than the other one. There's a major difference between the two books. I tried contacting the company on-line but haven't heard back yet. I'm hoping I can have it re-printed. Michelle Nyland *******@gmail.com *******693

Reviews (212)

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customer service (19)
Thumbnail of user tamirg2
2 reviews
0 helpful votes
March 13th, 2019

I have ordered two books 5 days apart from this company.
They BOTH arrived 20 days later at the same day. When I contacted them they won't let you talk to a person everything is done via text and very NOT PERSONAL.
I will never do business with them again. VERY SLOW AND BAD SERVICE!

Tip for consumers:
MANY OTHER BETTER BOOKS CPMPANY THAT WILL ACTUALLY TALK TO YOU OUT THERE!!

Products used:
BOOK

Service
Value
Shipping
Returns
Quality
Thumbnail of user monter11
Monte R.
1 review
0 helpful votes
April 25th, 2018
Verified purchase

Very easy to use for a genealogy or family vacation project! I like the pdf format for the ease of use for my projects.

Thumbnail of user wendyg134
Wendy G.
1 review
0 helpful votes
November 15th, 2018
Verified purchase

Website works well EXCEPT for the links that come up blank. Don't know why but, for example, I couldn't see the cover samples section. Also a little cumbersome at times to get it to display specific choices for die-cut covers. All's well that ends well, tho.

Thumbnail of user jws6
JW S.
1 review
0 helpful votes
March 15th, 2018
Verified purchase

I have made many photobooks with different programs of several companies. But Aperture, the old program stil working on iMac, is in my opinion still the most professional and flexible program to make photobooks. Photobooks.pro prints the Aperture pdf-book with very good quality. Shipping time to The Netherlands took online two weeks.

Thumbnail of user rich10
Ric H.
1 review
0 helpful votes
December 31st, 2017
Verified purchase

This is first encounter with PhotoBooksPro. A test to see how it looks. Plan to order additional if satisfactory.

Thumbnail of user oneidal1
Oneida L.
1 review
0 helpful votes
December 10th, 2017
Verified purchase

Great! The calendar arrived early. The quality of the pages and photos is excellent. Very pleased with my family calendar. Thanks!

Thumbnail of user ronalda41
Ronald A.
0 reviews
0 helpful votes
November 18th, 2016
Verified purchase

The web page was not clear, but the assistance I received from the chat room cleared up the confusion. The process of ordering the book was easy.

Thumbnail of user michaelb825
Michael B.
1 review
0 helpful votes
August 14th, 2016
Verified purchase

Everything from ordering to delivery was fairly easy. However, when I received my book glue was visible where they had bound the book. To the credit of the staff, they asked me to send photos of the binding and agreed it was a production error. They immediately replaced my book. As far as the price - for the book it was relatively competitive but delivery was excessive, almost double to cost of the book.

Thumbnail of user amandap176
Amanda P.
1 review
0 helpful votes
July 13th, 2016
Verified purchase

I like the book I ordered. I had a few letters cut off on some pages due to making the book in another program and I thought I had adjusted them but I guess not good enough.

Thumbnail of user vestab
Vesta B.
1 review
0 helpful votes
October 17th, 2018
Verified purchase

Very pleased with photo book ... equal in quality to photo book made thru Apple. Delivery time was a tad too long, glad I didn't have a close deadline.

Thumbnail of user susant418
Susan T.
1 review
0 helpful votes
November 2nd, 2018
Verified purchase

thisis my first time, so I need to see how it comes out. But I was thrilled you could print from a PDF I made in Iphotos

Thumbnail of user kateb156
kate b.
1 review
0 helpful votes
November 5th, 2018
Verified purchase

great to see how you could reprint iphoto book i had already completed. I await to see the actual quality when it comes back. cost of shipping main issue for us

Thumbnail of user scottc368
Scott C.
1 review
0 helpful votes
October 25th, 2018
Verified purchase

The product is absolutely beautiful, wonderful colors, quality paper, the photos reproduced very well, exceeding expectations. Delivery was in accordance with the guidance received when ordering. Our only concern is the cost of the product realizing there are discount coupons available that we could not access in the timing we required.

Thumbnail of user peterf221
Peter F.
1 review
0 helpful votes
November 12th, 2018
Verified purchase

I ordered a book composed in Apple Aperture. The instructions for cover printing were misleading (and showed a much smaller printing area) on the first try. I uploaded the file a second time and the cover area looked fine.

Thumbnail of user margaretd94
Margaret D.
3 reviews
1 helpful vote
April 20th, 2018
Verified purchase

I am very happy with the service and products from Photobooks.pro thus far. I found the MSWord to PDF process very helpful in creating a combination text and photobook, because I could use a process already known to me. Also, the photos embedded in the text of the PDF reproduced at a very acceptable level for my purposes. I haven't used the template and photo process yet, but from the results from the PDF, I'd expect the photos to be even better with a higher pixel rate using the templates and uploading individual photos. A Photobooks.pro technical person even contacted me via email before sending the book to print on a possible issue (which we resolved immediately). Thanks Photobooks.pro!

Thumbnail of user gabork14
Gabor K.
1 review
0 helpful votes
December 8th, 2018
Verified purchase

Fairly easy to follow steps except the cutout area. Remains unclear if it can be changed and more importantly if yes, how? There was no picture in the lower window at first. After checking the soft-cover options and returning to the hard-cover one the red margins increased. Luckily I did a refresh and after that both rows populated with pictures and cover pictures were out of the danger zone.

Thumbnail of user stevel399
Steve L.
1 review
0 helpful votes
December 3rd, 2018
Verified purchase

All good. Book looked great. Only small complaint is that the dust jacket was folded loosely. Not a snug fit on the book. Other than that - all good. Will order more books in the future.

Thumbnail of user danah116
Dana H.
1 review
0 helpful votes
December 5th, 2018
Verified purchase

Fine experience. Product came out as expected. Font a little smaller than expected on some pages but still fine.

Thumbnail of user meganw125
Megan W.
1 review
0 helpful votes
December 9th, 2018
Verified purchase

This was my first experience with the website. Everything went very smoothly! I am happy with the quality and speed with which my order was completed.

Thumbnail of user monicam209
Monica M.
1 review
0 helpful votes
December 12th, 2018
Verified purchase

Thé photo book is excellent quality and I received it within just over a week of ordering during the busy Christmas season. I would definitely use this company again.

Thumbnail of user louish70
Louis H.
1 review
0 helpful votes
January 7th, 2019
Verified purchase

On West coast and customer service and live chat closes at 5 pm EST. Inconvenient for us on west coast.

Thumbnail of user bradyw9
Brady W.
1 review
0 helpful votes
December 20th, 2018
Verified purchase

The product quality is much higher than other companies and levels of customization are much more professional. Works very well with Adobe suite of products for designing and uploading which is a must for true photo book design.

Thumbnail of user toddm222
Todd M.
1 review
0 helpful votes
January 4th, 2019
Verified purchase

I was extremely happy that pro books was compatible and simple to use for my iPhoto book after Apple left users up the creek without a paddle.

Thumbnail of user ther22
The R.
1 review
0 helpful votes
September 3rd, 2020
Verified purchase

I used photoboos.pro to make some photobooks out of pdf files exported out of my online photo journals. They sent me a quick reminder about shipment regarding my comment, and replied my inquiry in a timely manner as well. Great customer service! Thank u!

Thumbnail of user karens1827
Karen S.
1 review
0 helpful votes
September 3rd, 2020
Verified purchase

This comment is before the book is delivered but it's a good site. Looking forward to seeing the results.

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