• Photologo

Photologo

Overview

Photologo has a rating of 2.79 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Photologo ranks 14th among Design Other sites.

  • Service
    15
  • Value
    15
  • Shipping
    11
  • Returns
    8
  • Quality
    15

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
2
See all photos
How would you rate Photologo?
Top Positive Review

“I feel famous now!”

Maria F.
8/11/22

These guys are amazing! They created a signature for me that makes my name look like it is an autograph from a movie star. I didn't even have to request for a revision, but I had a couple questions about the delivery, and they replied superfast. Now my email signature looks as professional as me.

Top Critical Review

“This website/service is horrible”

Manunthep S.
10/4/21

This website/service is horrible. The samples they provide on the website and all their Marketing materials look very professional. Once you pay for their service, the work is very amateurish. I dont know if they use junior/cheap calligraphers or not, but I am very disappointed. What a waste of money. They offer 3 revisions, I sent them an example of what I like, they still didn; t do what I asked them

Reviews (24)

Rating

Timeframe

Other

Thumbnail of user mariaf1397
1 review
0 helpful votes
August 11th, 2022
Verified purchase

These guys are amazing! They created a signature for me that makes my name look like it is an autograph from a movie star. I didn't even have to request for a revision, but I had a couple questions about the delivery, and they replied superfast. Now my email signature looks as professional as me.

Tip for consumers:
The process is super simple, but if you need any help you can always contact them in their live chat.

Products used:
Photologo

Service
Value
Quality
Thumbnail of user kristinap139
Kristina P. – Photologo Rep

Thank you for your feedback Maria! We are really glad to hear that you are happy with your Photologo!

Thumbnail of user manuntheps
1 review
4 helpful votes
October 4th, 2021

This website/service is horrible. The samples they provide on the website and all their Marketing materials look very professional. Once you pay for their service, the work is very amateurish. I dont know if they use junior/cheap calligraphers or not, but I am very disappointed. What a waste of money. They offer 3 revisions, I sent them an example of what I like, they still didn; t do what I asked them

Thumbnail of user kristinap139
Kristina P. – Photologo Rep

Hey Manunthep, We are really sorry to hear that you are not happy with the design of your Photologo. In our ordering process, every customer has an option to choose the design they like and express ideas about how they imagine their Photologo signature to look. But not every name looks the same in the different styles. Probably that is why you were not satisfied with how your Photologo signature looked. But still, free revisions are always available in your Photologo account and through our Customer Support.
We would be happy to design a new Photologo signature for you, so please contact our Customer Experience team at: customer.experience@photologo.co
Thank you!

Thumbnail of user jacintap6
1 review
0 helpful votes
January 10th, 2023

I absolutely love the logo design they came up with for me. My photos look much more professional and I've had lots of positive feedback about my branding. Thank you!

Thumbnail of user kristinap139
Kristina P. – Photologo Rep

Thank you for your review Jacinta!

Thumbnail of user sharons3165
1 review
1 helpful vote
February 22nd, 2023
Verified purchase

With the inability to actually talk to someone and their Too Basic of a website, that after 4 revisions of trying to get it right I've given up. Total waste of $200.

Products used:
Even though I purchased this product I will not be using it. Not happy with the outcome.

Service
Value
Shipping
Quality
Thumbnail of user christinap673
1 review
1 helpful vote
August 11th, 2022
Verified purchase

The experience with Photologo was great! The ordering process was super easy and I got my Photologo before I expected! Love how they designed it and I had to buy Initials and a 3D Kinetic Logo from them. I can't wait to receive them as well!

Products used:
Photologo signature, Initials and 3D Kinetic Logo

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristinap139
Kristina P. – Photologo Rep

Thank you for your feedback Christina! It was a pleasure designing your Photologo signature!

Thumbnail of user lisap3204
1 review
0 helpful votes
October 23rd, 2023
Verified purchase

Advertised as being made by a Calligrapher, but they aren't. They are a generic computer generated signature with generic graphics that you pay extra for. There is no refund if you aren't happy with the reviews, which seem to get worse instead of better. If you know anyone who can use Canva, just make your own signature. In the end I gave up asking for review after review as they just did a quick "choose another font" and sent it back to me. An expensive mistake to make and despite requesting a refund (which they don't do) I just got their standard "copy and paste" reply.

Tip for consumers:
False advertising. Not hand made by Calligraphers. Computer generated and something that anyone with basic knowledge could do themselves on Canva.

Products used:
I downloaded a signature, but I won't be using it. Complete waste of money. Not happy with the 4 revisions that I was given. Each one was just another computer generated signature.

Service
Value
Returns
Quality
Thumbnail of user tonyh1049
1 review
0 helpful votes
September 13th, 2022
Verified purchase

Although I was hesitant when I ordered it because of the cost, I was so suprised and happy when I received it and I've had comments on it when I've added it to my photographs.

You also get the option to make a couple of changes to the signature before accepting the final result.
Love the fact you can also buy addons such as changing the colour of your signature to red, blue etc.

I would recommend to anyone looking for a professional looking signature to be added to their photographs or in fact anything else that requires a signature.

Tip for consumers:
Buy it - You will be glad you did.

Products used:
PhotoLogo (Experienced designer)

Service
Value
Shipping
Returns
Quality
Thumbnail of user dinahh21
1 review
0 helpful votes
January 13th, 2023

I have purchased two photologo's over the last 4-5years. A very personal service, care to please and give a logo that is correct for the individual

Products used:
Photographic

Service
Value
Shipping
Quality
Thumbnail of user kristinap139
Kristina P. – Photologo Rep

Thank you for your review Dinah! We are really happy to hear that you are happy with our services!

Thumbnail of user dzrhino
1 review
0 helpful votes
December 12th, 2023

Totally unacceptable. They never provided a sample to reject, claim work that wasn't done, and then refuse to make it right. I ordered a business card from them, the "final" that they provided made it look like I sold clown shoes, not professional wildlife pictures.

Tip for consumers:
Responses were arrogant, not customer-centric.

Products used:
Had a logo made, no problem. Had a business card made, big problem.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jb2274
1 review
0 helpful votes
February 11th, 2023

I recently received my new photologo and I am absolutely thrilled with the results! The team was incredibly professional and took the time to understand my vision for the photologo. The end result exceeded my expectations and I couldn't be happier. The design was unique, modern and perfectly captured the essence of my brand. The process was seamless and the delivery was prompt. I highly recommend this company to anyone in need of a new photologo. I look forward to ordering other products in the future.

Thumbnail of user jais54
1 review
4 helpful votes
August 15th, 2021

The fine print says its a site from China, I am out 170 bucks! They have sent me down load buttons, but nothing gets downloaded. Be Cautious! See images below... Screen one tells u to down load... screen two, tells you gain to download but np link to be found!

Thumbnail of user kristinap139
Kristina P. – Photologo Rep

Hi Jai, Thank you for your feedback. From the screenshots attached to this review, unfortunately, we see that you had difficulties locating your Photologo and you were looking for it at the wrong place. Please reach out to our Customer Experience team at customer.experience@photologo.co so they can send you your Photologo signature via email and help you find your products in your Photologo account.

Thumbnail of user dianah945
1 review
0 helpful votes
August 11th, 2022

I've ordered my second logo from them recently and not only am I super happy with the design, but truly happy with their service. Every suggestion I made was taken into account. Sharing this on my social media because I've tried a different website in the past and there's just no comparisson!

Tip for consumers:
You can choose your designer by experience which I found awesome!

Products used:
VIP signature

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristinap139
Kristina P. – Photologo Rep

Thank you for your feedback Diana! We are really glad to hear that you love your new Photologo signature.

Thumbnail of user josem1726
1 review
0 helpful votes
October 21st, 2022

I am very pleased with the work of Photologo and its service staff and the craftsman who does my work. In all honesty, I would 100% recommend it with my eyes closed. A thousand grace
Alexander.

Service
Value
Shipping
Quality
Thumbnail of user chrisc3080
1 review
0 helpful votes
August 26th, 2022

I loved the idea of calligraphic script as my signature logo. The artist who drew my logo had an excellent understanding of aesthetic rhythm and flow. Being a huge fan of good hand writing and also a proud owner of several ink pens, this kind of art being sustained impresses me. Highly recommend Photologo - they're inventive and unique, great find!

Products used:
signature logo

Thumbnail of user kristinap139
Kristina P. – Photologo Rep

Thank you for your review Chris! We are really happy to hear that you are satisfied with your Photologo signature! All the best from the Photologo Team!

Thumbnail of user marieb905
1 review
1 helpful vote
August 13th, 2022

I am a new small business owner and came across this platform. They were able to help with creating a logo that matched my business and the customer experience was nice. Will purchase other services in the future and recommend then to my friends!

Service
Value
Shipping
Quality
Thumbnail of user kristinap139
Kristina P. – Photologo Rep

It was a pleasure designing a Photologo for your business Marie. All the best from the Photologo Team!

Thumbnail of user cf602
1 review
0 helpful votes
June 6th, 2023
Verified purchase

The software is easy to use, but you can easily do the same thing via other software editing tools as a photographer. The signature is just a font they use. In my opinion the value is low considering what you pay and what you receive.

Products used:
Photologo along with several signatures.

Service
Value
Shipping
Quality
Thumbnail of user carolm2713
1 review
1 helpful vote
August 31st, 2022

I really wanted to like this service. The concept is awesome. The product was not delivered in time to be used and the revisions got progressively worse. I requested a refund. They offered another revision. At some point it just gets ridiculous. Wasted time. But it was a very nice concept if it had worked and there are a lot of good examples on their landing page. Maybe I'm just picky about my brand.

Tip for consumers:
Know what you want, go to a graphic artist and tell them to look at the service(s) they are selling and get your graphic artist to do the job for you.

Products used:
Absolutely nothing was usable

Service
Value
Returns
Quality
Thumbnail of user trevorp169
1 review
0 helpful votes
March 24th, 2023
Verified purchase

The ugliest design I've ever seen. Sloppy. Slow. Horrible service.
Good luck trying to contact customer service.

Thumbnail of user wayneg315
0 reviews
3 helpful votes
January 2nd, 2022
Verified purchase

They make your product look awesome but lie about their short deadlines and THERE IS NO REFUND, EVEN IF YOU DISLIKE THEIR RENDERINGS... even if you don't download any of their versions. I gave instructions for how I wanted it to look and was told on their CHAT that if I asked for a revision, I could choose. NOT TRUE... they delete first version as soon as you request. READ THEIR FAQ FILE AND THEN GO SOMEWHERE ELSE. Their CHAT person (as shown in image) says we can choose between revisions. THEY LIED... previous versions are deleted! Please post this on every photography site you belong to.

Tip for consumers:
Spread the word on PHOTOLOGO .... NEVER TO USE IT, AND TELL ALL YOUR PHOTOGRAPHY FRIENDS.

Products used:
Starting over with a free logo site.

Service
Value
Quality
Thumbnail of user kristinap139
Kristina P. – Photologo Rep

Hey Mike, We are really sorry to hear that you are not happy with our services. In our Terms and Conditions you can read that reason why we are not providing a refund is that every Photologo is a custom-made product created especially for every customer. But we do accept free revisions so every customer can be safe that at the end of the process, they will have a design of their signature that they will like.
Every design that was created for you is always available in your Photologo account and it is never being deleted. If you are having difficulties finding it in your Photologo account, our Customer Support team is available to help you via LiveChat.
Our Customer Experience team would like to review your case and provide a resolution, so please don't hesitate to reach out at: customer.experience@photologo.co
We would like to do our best to provide you the best experience with Photologo. Thank you!

Thumbnail of user joshuam1334
1 review
0 helpful votes
March 24th, 2023
Verified purchase

Asked for several revisions. Purchased logo in Gold, finished product looked different than what was originally advertised and had to ask for another revision to correctly provide what was advertised.

Overall, would not recommend.

Thumbnail of user mikes2247
3 reviews
0 helpful votes
May 16th, 2022
Verified purchase

My experience with Photologo was terrible. First I chose the standard delivery, after I asked for one small change the timeframe more than doubled. After that it took over a week to see the final product. After approval it took another week to get the Initials done. The sample was so small for approval I could barely see it. I also selected help with business cards. Photologo does no work designing the business card, they just provide a link to another company where you can design it yourself. I tried contacting them about my issues and the person I spoke with named Daniele was no help, just acting like everything was ok. I asked to have a supervisor to call me. I have now been waiting 3 days with no contact. Stay away from this company, They sell you something for a small amount and then upsell you for hundreds of dollars. You can NEVER speak to anyone. Don't do business with them or you will be frustrated.

Tip for consumers:
Do not use this site

Products used:
Design of Signature

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristinap139
Kristina P. – Photologo Rep

Hey Mike, We are really sorry to hear that you are not happy with our services. Our Customer Experience team would like to review your case and provide a resolution, so please don't hesitate to reach out at: customer.experience@photologo.co
We are available for all of our customers and we would like to do our best to provide the best experience with Photologo. Thank you!

Thumbnail of user dobriyh
1 review
0 helpful votes
March 9th, 2022

Started to receive spam, never left them my email address, never even heard of this website. Classic spamming technique, obtaining email addresses databases and spamming without consent.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristinap139
Kristina P. – Photologo Rep

Hey Dobriy, Thank you for leaving a review. Our services are not spamming and there is a reason why your email address is in our system. If you don't want to receive our emails, please reach out to our Customer Support team at: support@photologo.co so we can remove you from the list.

Thumbnail of user annettes105
2 reviews
10 helpful votes
May 15th, 2020

This company "claims" they do not use fonts but that is a LIE. They also upcharge for what they tell you is a better artist... I guess that must mean better than an imbecile. They do not follow directions for any revisions. Their communication is less than desirable. Computer generated garbage.

Thumbnail of user kristinap139
Kristina P. – Photologo Rep

Hey Annette,
We are really sorry to hear that you are not happy with our services. Our Customer Experience team would like to review your case and provide a resolution, so please don't hesitate to reach out at: customer.experience@photologo.co
We are available for all of our customers and we would like to do our best to provide the best experience with Photologo. Thank you!

Thumbnail of user jenng35
1 review
12 helpful votes
November 20th, 2019

This website reputes to sell logos for photographers. It heavily advertises (read: spams) on social media, including Instagram & Facebook. I ordered one of their logos which was supposed to be delivered within 48 hours. After over twice the time had gone by, I emailed the company and politely asked where my logo was. The company never delivered the product and never responded to emails. I was lucky to have paid through PayPal and was able to get my money back after filing a dispute.

Photologo specifically directs consumers to their Facebook page for reviews. They do have a lot of positive reviews, but they are quick to delete ANY and ALL negative (read: honest) experiences with their company, rather than trying to resolve customer complaints.

This company should be avoided at all costs.

Tip for consumers:
Buyer beware. This company may at one time have been reputable but is no longer.

Thumbnail of user kristinap139
Kristina P. – Photologo Rep

Hey Jenn, We are really sorry to hear that you are not happy with our services. Our Customer Experience team would like to review your case and provide a resolution, so please don't hesitate to reach out at: customer.experience@photologo.co
We are available for all of our customers and we would like to do our best to provide the best experience with Photologo. Thank you!

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Thumbnail of user kristinap139
Kristina P.
Typically does not respond to reviews

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