PillPack

My sister recommened me to PillPack and I'm absolutely loving their services. I know it's a weird thing to say about a pharmacy but they have all my prescribed drugs which is such a relief for me since I could not find some at my local drugstore. Great services as well, unlike the negative reviews.

It's amazing just how bad Pill Pack is. From their pharmacy, to their customer service... I haven't had a single good interaction with them.

Pill Pack literally doesn't care if they get my moms medications right, and couldn't care less if she were to die. They doubled her prescription medication, and if I hadn't caught it, she may have died! When I told them about this, they tried to lie about it and blame me (even pulling up an chat session - which actually proved it was their fault). When I explained this proves they messed up and lied about it, they just ended our chat.

They couldn't lie their way out of their mistake, so they just stopped talking to me.

One star is entirely too generous for Pill Pack.
Pill Pack is AWFUL... NEVER USE THIS "SERVICE"!

Pillpack.com is absolutely amazing!
I just recently received my first pillpack order and I absolutely could not be more pleased than what I am; about what I received from this company! The fact that I no longer have to go to the pharmacy for my prescriptions or that I no longer have to get out all of my prescription bottles on a weekly basis and fill my weekly pill container is absolutely amazing! With pillpack.com your medication is sent directly to you in your mail, you open the box and your medication is all ready for you to take! Pillpack does all of the work for you, all you have to do is sign up (which is also incredibly easy to do!) and your medication is sorted out by them in these easy to tear off daily squares that you just than tear open and take your medication.
I very highly recommend this company to ANYONE that takes medication on a daily basis, I've already got both of my elder parents signed up who take several different medications now in their older age. They will no longer forget a dosage or mess up a dosage by putting in too many pills or accidentally missing a day because they don't have the greatest of vision anymore when they are doing their weekly plastic pill containers!
If your curiosity is now even the slightest bit peaked just go check out their web site at pillpack.com.
I highly recommend pillpack and trust them completely with my medication, they are just totally awesome!

I can't believe Pill Pack was not the #1 pharmacy... much less not even mentioned. They go the extra mile to make your medicine ritual enjoyable, as well as trouble free. Your doses are already packaged with the time and date you take it imprinted on each dose. They do everything for you, except take it for you. There is no better pharmacy anywhere. Please give them the recognition they deserve.

My customer experience with PillPack has gone from Excellent 2 years ago, to Extremely Poor February 2023. About 30 days ago, I called PillPack to get a 3 days supplies of 2 meds for my 85 y/o mothher, who was missing those meds. I was told by the Agent that the best thing for me to do was to have them transfer out my mother's prescriptions to a local pharmacy, have the 3 meds filled locally and then they would transfer the prescriptions back in to PillPack. To my surprise, in February, we only received 1 of the 8 meds from PillPack. When I called in to inquire why only 1, I was told that the prescriptions were not transferred back in to them. I also informed the Agent that my mother will run out of meds on 2/10. That was on 2/6. I was informed by the Agent that they would initiate the request to have my mother's meds transferred back in to them, but it was also suggested that I contact the local pharmacy to request the same, as a backup; which I did and was assured that they would do as requested. Well on 2/8, I have not heard from PillPack, so I made another called to them. I was told by another Agent that they had requested the transfer from the local pharmacy, but still had not received it. They assured me that once they do, they will process my mother's meds so that she will have them in time. On 2/10, still not hearing from PillPack, I made another call into PillPack to get a status. I was told by yet another agent that they made the max number of calls to the local pharmacy and and they did not receive the meds transferred back. I asked how many attempts constitute Max. I was told 2. I then asked if they had a problem with filling the prescription, why didn't someone give me a call. I was told that it was listed in the system and they were waiting for me to call back in. I raised the point that for something as critical as prescriptions, you don't see the need to be proactive and reach out to the customer. I was told that they were extremely busy that week and so they didn't have time to call.
I requested an escalation to a supervisor and was initially told that it will take 24-48 hours for a manager to call me back. When I refused to accept that, a supervisor eventually came on the line, only to be told the same thing that they reached the max number of outcalls to the local pharmacy and there was nothing else that they can do. I explained the severity of my mother's illness and the need for her to have her medication, of which she is completely out of. I requested another escalation to another manager. The 2nd escalation manager continued with the company line that they have made the maximum number of calls to the local pharmacy and if I wanted to get the prescriptions filled, then I should get them filled locally, because it is not possible for PillPack to fill the prescriptions and get them out to my mother in time.
Bottom line, no one is willing to take ownership at this company. If one agent provides erroneous information and you follow their advice, no one else in the company is willing to own the problem, but rather points to the problem being that the initial agent provided bad information.

Called 2 months ago to set up my meds for my vacation. When there was no record on my account that they had set it up for me to receive in time, I started calling. I have called more than 10x, each time I was promised they were going out the next day, they did not. Each time I called, I got the same story. The last 5 days I have called daily, getting the same promise. Today I called, I am leaving to go out of the country in 4 days. They told me that they screwed up again and now they could not get them to me in time. But yet they had no problem with taking the money out of my account. DO NOT USE them! It will be a nightmare!