• Planet DISH

Overview

Planet DISH has a rating of 3.79 stars from 39 reviews, indicating that most customers are generally satisfied with their purchases. Planet DISH ranks 2nd among Satellite Television sites.

What reviewers want you to know

Positive highlights

  • Despite all of this my bill continued to increase and their customer service was always exceptionally poor.

Critical highlights

No critical highlights yet

How would you rate Planet DISH?
Top Positive Review

“Just Awesome”

Rick C.
3/6/18

Installer arrived early, Set everything up and was gone in less then an hour. Awesome young man who knew what he was doing. H e is welcome at my Mom's house any time!

Top Critical Review

“They suck”

Linda V.
8/5/21

I didn't know that they were supposed to charge me $49.00 for whatever the reason because actual Dish doesn't. I called them and they said they would refund the $49.99. Ha I seriously doubt that I'll ever see that money and I would've recommend them to anyone. Stay the Hell Away from them because they're Liars

Reviews (39)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5)
Thumbnail of user donaldg649
3 reviews
2 helpful votes
July 6th, 2022

Good store, pleasant operator consultant, the order came quicklyThank you so much! I recommend it!

Thumbnail of user rickc96
1 review
0 helpful votes
March 6th, 2018

Installer arrived early, Set everything up and was gone in less then an hour. Awesome young man who knew what he was doing. H e is welcome at my Mom's house any time!

Thumbnail of user lindav781
1 review
0 helpful votes
August 5th, 2021

I didn't know that they were supposed to charge me $49.00 for whatever the reason because actual Dish doesn't. I called them and they said they would refund the $49.99. Ha I seriously doubt that I'll ever see that money and I would've recommend them to anyone. Stay the Hell Away from them because they're Liars

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user diannan1
1 review
0 helpful votes
December 17th, 2017

It took about 90min on the phone to sign up, but everything else went smoothly. Installation was the following morning and was done very professionally. Thank you!

Thumbnail of user kimberlys142
1 review
0 helpful votes
February 10th, 2018

Very pleasant experience with staff &technician. I really like that they send you the technician's photo in advance. The technician had no issues with the possibility of going in the crawl space. Explained everything he was doing.

Thumbnail of user melaniee18
1 review
0 helpful votes
February 3rd, 2018

He came right after the snow let up and we live way back from the road. That didnt stop him, he walked in on foot till my husband came home. Walked back and forth never complained or said anything, whereas the HughesNet guy wouldnt even try to come back and it really wasnt an issue for the dish guy, he just worried about getting stuck but my husband snow blowed for him. The guy even shoveled a little in front of our home by the front door! Thank you to Dish for awesome service and the first to actually come back to our home were others fear to tread.

Thumbnail of user johnb8890
1 review
0 helpful votes
May 18th, 2022

$100 dollar gift card not received that was a decision in choosing dish as my provider I suspect this was a come on bait and switch so to speak as of today I have not received any gift card when my contract expires I will be going back to xfinity when they promise a award they deliver no questions asked Thankyou for listening

Thumbnail of user amandat114
1 review
0 helpful votes
March 16th, 2018

The tec was very nice and clean great job and very Satisfied. Had a great Experience and Im glad to be a dish customer again

Thumbnail of user walterl27
1 review
1 helpful vote
March 5th, 2018

2nd day waiting for system to be installed.
I purchased what I thought was a bundle which included Dish TV and Frontier internet as was advertised. It seems no one from Dish or Frontier knows anything about it. Looks Iike I will be the loser in this deal as Frontier refuses to give me a discount that was advertised. Disappointed!

Thumbnail of user tm355
1 review
0 helpful votes
December 9th, 2019

I canceled my services and had a deinstall performed after 3 days due to poor signal. DISH stated that Planet DISH was responsible for refunding the initial fee I paid them of 49.99 and to call them directly to let them know the services were deinstalled and they would issue a refund. I did just that and one hour later I was still being transferred around and around and no one in "customer service" was available. I had to ho through my bank to dispute the transaction in order to get my money back. These people are SCAM ARTISTS.

Thumbnail of user williamh274
1 review
0 helpful votes
December 12th, 2017

I like dish. Installation person tried selling me a power surge strip told him no cause already had one hooked up told me my strip wasn't a power strip but it is charged my credit card for 30$ he made a mess didn't clean up lied to me 4 times very rude person i I'm old and disabled and feel he tried to take a advantage of me

Thumbnail of user roberts730
1 review
0 helpful votes
January 6th, 2018

Dish have friendly employees. They are knowledgeable about the service they provide. The technician installer was great.

Thumbnail of user joyces84
1 review
0 helpful votes
January 6th, 2018

Our satellite service installed by your friendly and apt technician and
Enjoyed our first movie at home with experience very much!

Thumbnail of user wileyc7
1 review
0 helpful votes
January 25th, 2018

Installation of TV service was careful, professional, when promised, and patient with my questions. Telephone sales person and internet advertisement overpromised on time for installation of internet (promise: next day service; reality: next week service); also claim of "6 recordings on hopper" was misleading. Truth: there are three recording devices; you can only record more programs in you record all current local stations for 8 days in which case there ARE two left - one if you're watching something else. DON'T OVERPROMISE OR MISLEAD CUSTOMERS!

Thumbnail of user alviac
1 review
0 helpful votes
April 1st, 2018

I THOUGHT I was talking to DISH not Planet dish. I would never have placed an order had I known you people create a website identical to the Dish one and scam people. I had to pay $40 for your little scam and I am not pleased. I will inform all public and personal people about how you scam people for a piece of the action from a reputable company. You awful.

Thumbnail of user randyu3
1 review
0 helpful votes
March 31st, 2018

The sales person was knowledgeable about his job, the installer is very professional, the install went quick and neat

Thumbnail of user franciscom56
1 review
1 helpful vote
January 27th, 2018

Customer service was very helpful and clear. The techician that installed the equipment was friendly and respectful. Keep up the good work! :)

Thumbnail of user traceyh45
1 review
0 helpful votes
December 30th, 2017

Our installer was fantastic and super nice. He also taught us how to use our remote...

Thumbnail of user nedaj1
1 review
1 helpful vote
December 21st, 2017

Great quick friendly service! Our tech new what he was doing... explained the system very well! We have had no problems of any kind with our new service! We are now learning our guide and how to find our favorite shows!

Thumbnail of user elizabethm270
1 review
1 helpful vote
February 28th, 2018

The technician really wasn't trying to install bc we didn't have all flat screen TVs. So he acted as if he couldn't do it. But I talked to him from work, and let's just say he got er done

Thumbnail of user gennadiiz1
Gennadii Z.
5 reviews
0 helpful votes
December 18th, 2017

Im feel happy while reading my term paper!!! I did not expect these guys to try so hard satisfying my request. We have a very strict teacher and I had a lot of doubts making an order. But I was highly appreciated and now I cant restrain my joy!

Thumbnail of user roxannw4
1 review
0 helpful votes
January 12th, 2018

Planetdish was very informative and helpful in answering my questions and helped me choose the right plan for my family and I.

Thumbnail of user brittanyh53
Brittany H.
1 review
0 helpful votes
January 17th, 2018

I recently switched from Suddenlink to Dish and I couldnt be happier with my decision to do so. I had been a Suddenlink customer for years and time and time again my Suddenlink bill was raised. I was paying for an internet speed that I wasnt even receiveing and prior to that many of the channels my family and I enjoyed were removed from their lineup. Despite all of this my bill continued to increase and their customer service was always exceptionally poor. The very first call my husband and I placed to get Dish the agent we spoke with was very helpful and had excellent customer service skills. He assisted us in getting a plan that was fitting for our families needs and affordable with a price guarantee for 2yrs. The installation technician exhibited the same excellent customer service and superb professionalism . He connected all of our TVs and answered all of my questions. Dish has also sent me several emails that have been very helpful and appreciated. Dish emailed me to let me know when to better expect the installation technician, a helpful link to frequently asked questions about dish and how to operate certain functions with Dish, and requested customer feedback etc. I have only had Dish connected for a one day but thats all it took to form my opinion on Dish Network. I am extremely satisfied with Dish and wish I had switched sooner. If the exceptional customer service and professionalism that they have exhibited so far is an indication of what to expect Im sure Ill be a Dish customer for years to come. Im glad to finally be a valued customer!

Thumbnail of user tanyam54
1 review
0 helpful votes
December 14th, 2017

Overall my service was wonderful my technicians were very informative and helpful and saved me so much time and information they went over and Beyond to make sure we know exactly how to run our equipment my husband is handicapped so the TV is very important to him thank you again for the wonderful service

Thumbnail of user cheriek3
1 review
0 helpful votes
May 17th, 2018

Not only was I lied to about dish but out internet was never installed. If your going to be working with Dish you shl how ld train hi our employees not to lie. We were trying to save money and you all ended up costing us money. I will never refer anyone to you nor will I ever go through you again. Worst experience!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Providing the best deals on DISH Network TV and Internet Packages

Company Representative

Thumbnail of user patrickt75
Patrick T.

How do I know I can trust these reviews about Planet DISH?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.8
39 reviews
Have a question about Planet DISH?