Planet Fitness

Double charged me for the year, filthy dressing rooms and shower. Im.still waiting on hold to talk to corporate but there is a message saying I should just go to www.planetfitnes. I need to talk to someone. I need my money. Planet Fitness is not what it used to be.

The over gym experience is fine but how is this a multi million dollar company but yet they can't be 24/7? That alone $#*!s up my whole perception of them I mean their slogan is "we work around your schedule" and that couldn't be any farther from the truth. And how early they close on the weekend really sucks because I work nights and don't get a chance to leave my house until at least 6pm and they close at 7? Wtf. Those are bank hours.

I have no problem with the LGBTQIA's but for a transgender male to be in the woman's locker room with a child is disheartening. We can respect them but they need to also respect others. That child could have teams seeing a man in the woman's locker room. Get them their own locker room. No penises should be in a female locker room. They're not females they want to be one. Just disgusting! I hope they boycott all planet fitness. I don't want to give no stars but you have to give at least one

I went in on February 11th to the Millplain location in Vancouver WA. The staff can be very condescending, biased, and discriminatory. I have been a member for some time. I gave up working out there around COVID-19 time. I ended up getting a complete home gym. I went in on the 11th to only see a huge black fist with BLM and hearts. I was offended and decided to cancel my membership. I told IAN, that I was canceling for personal reasons. I got home and noticed on my contract that IAN put "not motivated" as my reason for cancellation. Liar! The bottom line, the gym is cheap, and you get what you pay for. The atmosphere and the people who work there, not all the employees there were horrible. There were some good ones 2%, The other 98% are as ghetto as you can get. After repeatedly dealing with unprofessional staff and a very woke mob atmosphere, I decided it was beneath me and time to move on. The Ownership doesn't care nor does corporate. Just like every other gym this too shall close. I have a picture of the ridiculous drawing from the so-called judgment-free zone. I would love to share. Anyhow, we all matter no matter what race!

They stole from my credit card $375 dollars. I understand the policy is not cancel at time, but twice a month $30.48? They are stole company. Experience Fitness transfer all the customers, but Planet Fitness charge me like the have the services like Experience. Karolina Bacca is the manager but is the worst person that I spoke. Terrible customer service.

I paid for the 25 membership so I wasn't locked into a plan and I was still charged the buy out fee of 59.00 when I shouldn't have been charged it literally states it online that I wouldn't be charged. This company still money and falsely advertises their gym saying that the higher membership has no commitments but in reality they will not let you cancel ur membership until a year from the first charge or pay the 59.00 buy out fee the same fee the annual 10.00 membership is charged! Not worth it and their customer service is a joke! Good luck trying to get them to answer you

Unfortunately I have experience the first time a very unhealthy environment and worst customer service experience in my life

They would charge me even when I was on pause! After arguing with them every month when I seen my bank statement I canceled the service. Low and behold I got my bank statement for December and they charged me again. All I got was lip service from the staff. They also said they sent me a email stating that my account was being continued because my pause was up. I never received a email. I told the girl I would bring my phone up and she can see for herself. Bottom line is I canceled my service in November l. Buyer beware!

I've been at this location for over a year between 2021 and 2023. The equipment is old and often in disrepair. Seats wobble, counters on bikes turn of in midstream, and many other concerns.
The most recent is the front door has been broken for 2 days…the arm came off at the top and it just swings open. Thus, the door is locked leaving the exit door as both entrance and exit.
The night staff Spencer, tried fixing it, but there is a missing screw and quite frankly it's not his job or responsibility to make repairs.
I attend M-F and I have noticed less people, perhaps they have chosen the new locations at Alafaya as well as the one on 434.
I am a Silver Sneakers member, but have been with PF over 30 years here and up North.
Y'all need to do better.

This gym (Wentzville Bluff Planet Fitness Location specifically) is an UNSAFE place. Choose any other gym besides this company. They are not trustworthy, nor do they care about safety.

Machines and make it impossible to do this training. Front desk says tall them about it because when you tell members they stay there and laugh at you. One threatened my life today. Instead of planet fitness doing the right thing and enforcing rules they made, they ban you. They have caused me emotional distress from negligence. I'm terrified for my life while they had members laughing at me. They make it like it's my problem just by asking them to do their job. I'm scared they gave my info to this other member. This is not a gym where you feel safe and the gym could care less if someone kills you on their floor.

I have spoken with several people and I also went to the airline branch and signed a paper and y'all still taking money from my account and I don't appreciate it I am going to call me a lawyer to see what can be done about y'all stealing out of my account and it is going on every month sometimes twice a month I want my money back legal actions will be coming you can reach me at *******8189

Signed up for a 12 month trial with Planet Fitness of Kingsport. This is the Planet Fitness on Jack White Cir. Near Golden Coral.
My intentions were always to give it a try but Never used the facilities, NOT ONCE!
But I honered the contract every month regardless.
When the 12 months were up I went in to let them know I would not be renewing and to make sure that they did not do auto renewal, which they did not. They told me then that after the 12 months all was good and I owed no more.
Here we are two months later after the fact and I am charged a membership fee of $49.
When I contacted them on this it was told to me that the monthly fees have nothing to do with the membership fee and that even though my 12 months were up I still owe an annual membership fee that IS reoccurring and non refundable.
An annual fee! Even though my contract ended TWO months ago and I no longer have privileges to enter they said the annual fee is automatic and mandatory. For what?!
Even though they failed to bring this up when I clearly asked them if there was anything else I needed to do two months prior they said that if I didn't want charged an annual fee that I would have had to mention it beforehand.
No how much sense does that make?!
They have recently told me that if I don't want to continue paying the annual fee in the future then I will need to pay a penalty fee for canceling!
We will see.

Their cancelation policy requires you to either send a handwritten letter or visit in person. Both options are the loftiest heights of bull$#*! and should not he allowed, and this isnt just how gyms operate because I have canceled another gym membership via a phone call.
Do not reward this company with your money, because, like an abusive partner, they will make it as difficult as possible to end your relationship with them.

I drove 15 miles from port orange to Ormond to find out they closed. No emails, no signs. Nothing. That's not right.

This club is the most unprofessional fitness club in Yuba City, Ca. It starts with their supervision, Patty, to their management, Adrian. Patty has literally harassed and belittled my son every time he goes in. She is a bully when it comes to my son.
I have asked to speak to management, Adrian, about this matter but she refuses to call me back because she is so busy running a gym.
So if you want a membership to a gym that likes to harass you and bully you because they are a "Judgement Free Zone," then this gym is for you.
It's so sad that businesses are still bullying and harassing people who just want to workout. They even took my monthly payment this week and then cancelled my membership right after while keeping my money. I guess that's how this business runs. Very sad!
It's sad that the owners of this establishment have an inexperienced management team running their business.
I will definitely pay more for a membership to a real gym in town.
JUST SAY NO TO PLANET FITNESS IN YUBA CITY!

Planet fitness is a chill no judgment gym. Has tons of different machines to pin point whatever ur tying to accomplish. The hydro massage bed/chairs r awesome perfect way to end ur workout. Also a plus saved myself 10$ a month on tanning package coming to planet fitness because they offer tanning as well

Avery at Planet Fitness is a shining example of exceptional customer service and dedication. Every time I walk into the gym, Avery's warm smile and friendly demeanor greets us, instantly setting a positive tone for our workout. Not only does Avery manage the front desk with efficiency and professionalism, but she also goes above and beyond to ensure the gym is clean, organized, and fully operational for all members.I'm grateful for Avery's hard work and positivity, which contribute to making my gym experience enjoyable. If you're looking for a gym with outstanding service and a friendly atmosphere, look no further than Planet Fitness, where Avery's contributions make all the difference."

They do not allow you to end your membership online or over the phone. YOU HAVE TO GO INTO THE GYM OR WRITE A LETTER? How is it 2023 and it's this HARD to CANCEL? Never again!

The workers here are great, but the company itself needs improvement. I canceled my membership, then continued being charged afterwards. When I contacted them for a refund, they refused. Being it was their fault, you would assume I would get a refund, but instead they took my money while I am in financial crisis. That is technically theft and I am going to continue posting this on as many sites as possible to warn others.

I pay P-F $10.29/mo. Which is a great price. Open 24/7, new club, etc. BUT, the $43 (with tax) for the ANNUAL renewal puts the ACTUAL monthly price at about $14.50/mo. Still reasonable, but the "annual fee" is a joke, and designed ONLY to create more profit. While I realize P-F is a business, they should not run away from the FACT that you're paying more per month than 10 bucks (+ tax!)

You would think that in 2022 organizations would understand than when we don't want what they are offering, we simply want to leave. Planet Fitness cancellation policy is a SCAM. They won't accept an email or telephone call. They force you to go into your home gym and fill out paper work - meanwhile they try to run out the clock and keep billing you. It's shady! Reminiscent of how business was done in the 80's. They don't care about your experience they just want to keep their hand in your wallet. I'm embarrassed for them.

Why has it taken me over a year to cancel my membership?!? First time I "cancelled" it, I had to pay $60… months go by, decided to check my bank statements. BAM my account still showed every month " PLANET FITNESS -$25"
This is complete BS. Did it once more, same thing is happening again… now today I'm told I shouldn't of been paying $60 to cancel my account, it's "free" just need to go up there and sign a paper then it will be cancelled. Get it together! Paying for something I haven't been to in years is just completely BS