Planetmultistore

Sender holding your money for 45 days before even ship the item and afterwards when you receive the item another hidden costs appear which haven't been stated on the advertising. Customer service is zero to none and you left with the option that you can loose all your money and item together. That's how this company policy looks like. Be aware of this!

It's a store with a manager with a corrupt philosophy who uses PAY-PAL as a cover and abdicates his responsibility as a seller.

A legitimate complaint contains many suggestions about the company's problems and how to improve them. However, the owners of Planet Multi Store are doing a despicable job of hiding and obscuring complaints.

Planet Multi Store owners are Trust Pilot subscribers who pay $599 per month for the "Trust Box" feature, which allows them to hide the display of posts with low ratings.

I ordered my scuba gear on November 25,2019. The quantity was 8 items. The total price of the items I ordered was $332.

Two of the eight items I ordered were MARES SHAKER MAGNETICs, with a unit price of €25.60.

My order was delivered on December 25,2019, but when I opened the package, I found that only one of the eight items was different.

I ordered two bottles of MARES SHAKER MAGNETIC, one was a Salvimar shaker, a cheaper product with a unit price of €15.60

I immediately sent a message to the Planet Multi Store customer service representative, informing him that I had been sent a different product than the one I had ordered.

When I asked the customer service representative how to return the wrong product from Japan to Italy according to Planet Multi Store's return policy, he suggested "we'll send it with the next package you order, so you won't have to return it".

I had no choice but to follow the advice of the customer service representative and order another piece of scuba gear to fix the problem.

After two months of waiting, the package finally arrived and when I opened it to see what was inside, there was no MARES SHAKER MAGNETIC.

I decided to file a dispute with PAY-PAL, claiming that I had received something different than what I had ordered.

PAY-PAL customer support contacted me and instructed me to send back to Italy all eight products I had ordered, including the wrong one, as the seller was willing to give me a full refund.

As a buyer, I am obligated to pay the shipping costs to send the goods from Japan to Italy.

If I submit the receipt to PAY-PAL and the return shipping charges are proven, will the seller refund the return shipping charges to the buyer? When I contacted PAY-PAL customer service, I was told that the return postage is not under PAY-PAL's jurisdiction and that the buyer will be responsible for it.

The MARES SHAKER MAGNETIC that I ordered was wrong, why do I have to send back the other 7 pieces of scuba gear? These terms and conditions are too unreasonable.

Know that PayPal's terms and conditions that protect the buyer are a total lie and actually protect the seller.

This is actually a pernicious protocol where Pay-Pal and the seller conspire to get the buyer to forgo returning the product or getting a refund, even if the seller shipped the wrong product, because they consider it disadvantageous for the buyer to endure the hassle and cost of returning the product.

It is totally unacceptable for sellers to use PayPal's corrupt terms and conditions as a cover to absolve themselves of their responsibility to compensate buyers for wrong deliveries and returns.

Planet Multi Store knows how to successfully exploit the loopholes in PayPal's buyer protection system to escape liability for misdelivery of goods.

Any conscientious seller would have told the buyer if the item ordered was out of stock and asked them to change their order, but Planet Multi Store deliberately sent a similar, cheaper alternative and didn't even refund the difference.