Some trouble when ordering due to a fault of my own giving the wrong post code. Super fast delivery and the value for what you pay is amazing well worth the buy!
Well they took my money, have not sent me what I paid for, does not reply to messages, emails, phone calls. :( seeming like a scam right now
Well they took my money, have not sent me what I paid for, does not reply to messages, emails, phone calls. :( seeming like a scam right now
I loved the parcel and was given plenty of information about the delivery - except tracking. That would have been nice but I'm thoroughly satisfied.
Took money and havent heard anything since! Have emailed numerous times to no avail. Disgusting attitude to customers, AVOID AT ALL COSTS!
I placed an order with this company some time ago for a Destiny 2 gift box (via their Facebook page) and to date nothing has arrived.
The website is no longer active and they have not responded to messages other than with an auto-message.
I would strongly dissuade anyone from using this company and I feel as though I've been scammed out of my money.
Bought a mystery box from them that still hasn't turned up and get no responce from messaging their page asking about my order. Avoid.
Hi Nathan, just seen your review but it doesn't tell us your full name, can you please email us at info@planet-nerd.net with your order number so we can help. We don't use Facebook messaging as a customer service method so this why we may not have responded to that message, many thanks
Bought the Zelda mystery box, loved every item inside and definitely worth more than the value I paid
Would do -stars if i could ordered the destiny 2 box after sending them emails &pm's which never got a reply to i left a comment on facebook post they commented saying its been posted it still hasn't come. Had to open a paypal dispute which they haven't responded to aswell update now started deleting comments on facebook
Fantastic product. As expected. Great fit. Very happy. Will use again. Wonderful range of products.
Thanks Matt, much appreciated, regards :)
Returned as already had many items that came in box they where great sending me return address but not great in giving refund which I am still waiting for and won't reply to emails asking when I can expect refund. Seems there quick enough to take money but not so quick to pay it back.
Tried numerous times to ask questions but got no responses. Upon receiving the box all the items but one were all out of loot crate so disappointed with the overall experience
Do not buy anything from these its a SCAM, they dont keep up on there orders yet they continue to take more and more even though nobody is recieving the items they paid for. Stay away.
Ordered the Zelda mystery box on the 7th of September, have been told my order has been processed (but not dispatched). No reply to email querying order. Constantly being emailed about leaving feedback for my transaction, so in a nutshell here it is...
Transaction would have been great if I had actually received anything!
Hi Richard, we are up to date with emails can't see anything from you? Can you please contact us via info@planet-nerd.net with your full name and order number so we can help you?
The website doesn't include your note added to the order for gamer tags when reviewing it after purchase. The website said 1-2 days delivery but while writing this we're now on the 8th day since I placed the order, when I use the link provided by email to track my order there isn't enough information displayed for me to know what is going on with my order. I tried to message you via the chat on Facebook that I had to receive updates on my order but I only got an automated message saying I'll get a response soon but I haven't gotten a response in a few days now.
Bottom line is I have no idea what is going on with my order and there doesn't seem to be any easy way to find it out with the tools provided by you.
Hi Brad, these shipped the other day so should hit you today i would imagine. Royal Mail seems to be taking a bit longer at the moment not sure why but your order has shipped and has the Gamer Tags as requested.
I placed two separate orders on the 9th & 10th of September and received confirmation emails and messages on messenger for them both. Since then, nothing.
Tried contacting them on messenger as the message said.
Nothing.
Tried emailing them via the contact information on the website.
Nothing.
Tried calling them on the number from the site and they are permanently "on the phone".
It's now been over two weeks waiting for the alleged 1-2 day delivery with no products or communication. Never have I ever dealt with a such a shoddy, ignorant excuse for a company and safe to say never will I again.
Tip for consumers:
Don't. Just don't.
Bought an item, it never arrived and despite emailing them they refused to acknowledge my issue. Had to open a case with PayPal in order to get a refund
There is no way to contact this company. Facebook messenger is a bot saynig they don't use Facebook Messenger, Emails go unanswered, and the phone number goes to an unmanned voicemail.
They have several other companies set up with the same phone number etc, all have reports of no actual good been shipped.
Avoid!.
Still haven't received my package and everyone I email or message it just gets ignored don't think I'm gonna receive my package and believe it's probably a scam
Hi David, this item shipped on the 7th September, you would have had an email saying its on the way. Can you please email me at info@planet-nerd.net to say if its arrives yet? If not we will assume lost in the post and send you another one free of charge. Regards CS
I ordered a Harry Potter Mystery Box in September and am still waiting for it. Sadly I didnt get any response to my messages via facebook and mail. Now I hope to get my money back.
Its so sad! I was hoping to get an amazing box. It was the first time Ive ordered a mystery box and was excited.
Simple and easy site to use. No hassle finding anything. All plain english. Quite pleasing in todays standards...
Purchased Destiny Varsity Jacket.
No goods, no updates, no response to calls and emails. Had to start a resolution center process with PayPal.
They also seem to trade as dorsetpersonalisedgifts on ebay and I tried to purchase the same jacket (billing via funkypenguin) same issue and had to get ebay involved.
The t-shirt print didn't survive one wash. Really disappointed. I like the idea of what they sell but the print quality is rubbish.
Hi Graham, can you please email us with your order number as it does not show your full name on here. We will ship another one free of charge once we know your details Email us at info@planet-nerd.net
Ordered £25 gift box 4 months ago... NOTHING. No replies and disappeared off the planet. If anyone gets development on status or who these people are, please post.
Great idea and concepts, quick delivery and easy to order
Quality of t shirt are OK but concerned when washed may shrink
Would use again tho probably not for a t shirt
Hi Richard, thanks for the feedback, the tees we use are very good for washability. If you experience any problems with shrinkage do let us know and we can send a replacement but it should not be a problem
Thanks for the review Kat, the website offers Free Shipping which is a Royal Mail Non-tracked service. If we used Tracking we would have to pass this cost onto the customer which our previous feedback tells us is not what people want. We will add a tracked service at additional cost if you think this would be valuable to some customers? Best regards CS