Plantronics

Ordered a Plantronics headset along with a Panasonic phone which was listed as compatible from Amazon. Unfortunately once it arrived I found that the headset did not work. Of course there was no problem returning the headset and getting a replacement. Amazon's customer service is truly one-of-a-kind! When I tried using the replacement headset, I found that it also did not work. At this point, I contacted Plantronics directly and had the good fortune to deal with two AMAZING employees. The first was AddyM. Who, after a bit of research, was able to inform me that although the Panasonic phone was listed as compatible, it appeared that it been redesigned and so no longer worked with the headset. She was extremely patient and knowledgeable. She recommended that a member of the technical support team trouble shoot the issue for me. The next morning JorgeC. Contacted me. He was very thorough and kept in touch with me during the entire period whilst yet another headset was shipped to me and unsuccessfully tested and then finally a replacement phone sent to me by Amazon. Both employees impressed me with their professionalism and the level of 'ownership' they exhibited. It was clear that this company's culture is customer-centric. I would highly recommend the company because they stand behind their products and their employees care about the customers.

Easy to find site, hard to find those tiny ear gels for my bluetooth device. Description isn't helpful. And $19.95 for 3 tiny ear gels that likely cost about. 25 cents each! I feel like I was taken hostage! I don't mind paying for something but this is obviously a very, very high profit item. At 20 bucks I had to think long and hard about this purchase. Even tho I like my Voyager Pro HD, when its time for my next blue tooth device I will defintely look elsewhere.