• Plaquemaker

Plaquemaker

Overview

Plaquemaker has a rating of 4.83 stars from 93 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Plaquemaker most frequently mention customer service, and good quality. Plaquemaker ranks 2nd among Awards sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Quality
    6

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

  • Customer service was very responsive when I couldn't find my proof (it had gone to spam).

Critical highlights

No critical highlights yet

How would you rate Plaquemaker?
Top Positive Review

“Incredible Service, Price, Quality and Turnaround!”

stan H.
6/26/21

I spent weeks trying to get a granite 18x24 memorial granite plaque for my dad. Every place was a crazy price like $1,200 + and 12 week turnaround. I happened to bump into the plaquemaker site and thought that maybe it would be too limited in what they could do etc. I called directly and explained what i wanted and i could not believe how easy to deal with and professional they were all the way along. The product i got was well packed and beautiful at a fraction of the price. Very very pleased!

Top Critical Review

“Poor Quality - Beware”

Kevin T.
9/17/23

We ordered a Stainless Steel Metal Garden Marker Plaque to honor our dog that passed in February 2022. The plaque was beautiful and was shipped fast, unfortunately after only 1 1/2 years later, the image and verbiage are already peeling off, which is extremely disappointing. This is very sad, the quality should be far better than this considering the cost!

Reviews (93)

Rating

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Reviews that mention popular keywords

customer service (15)
Thumbnail of user stanh100
1 review
0 helpful votes
June 26th, 2021
Verified purchase

I spent weeks trying to get a granite 18x24 memorial granite plaque for my dad. Every place was a crazy price like $1,200 + and 12 week turnaround. I happened to bump into the plaquemaker site and thought that maybe it would be too limited in what they could do etc. I called directly and explained what i wanted and i could not believe how easy to deal with and professional they were all the way along. The product i got was well packed and beautiful at a fraction of the price. Very very pleased!

Tip for consumers:
for more complicated layouts , simply call versus on line entry

Products used:
granite plaque

Thumbnail of user roberth463
1 review
0 helpful votes
March 7th, 2018

I ordered a 10" X 6" stainless steel outdoor sign to honor my very good friend who passed away. We named a building after him for his great service to our country and community. Website was very easy to use for design and prep, easy to share the draft with other folks on our Board of Directors, and very reasonably priced with lightening fast service and delivery. Product arrived exactly as I had envisioned and designed it. I highly recommend this company. Thank you.

Thumbnail of user unityc2
2 reviews
0 helpful votes
January 30th, 2018

We ordered a marble plaque to commemorate our 56h anniversary of our church. Everyone was very impressed with the beautiful plaque.

Thumbnail of user jackj113
1 review
0 helpful votes
January 24th, 2018

Easy to navigate website, ability to create and design your own plaque, and the prices are great. Plaque arrived when expected and completely met my expectations

Thumbnail of user andreap113
2 reviews
0 helpful votes
February 19th, 2018

I am so happy I picked this company! Service was fast and I let them do the layout of my project so it came out beautifully.

Thumbnail of user jennifern102
1 review
0 helpful votes
January 3rd, 2018

I wasn't too pleased with the choices for layout online, but the staff was AMAZING at helping me make the perfect plaque once I submitted my order. It was exactly how I wanted it and I would definitely order from them again! A+ customer service and support!

Thumbnail of user sues190
1 review
0 helpful votes
December 31st, 2017

We had this made for a Christmas present for our son who did an Eagle Project that we've been putting a plaque on for 20 years. He will be so surprised and now can mount it with his 6 year old granddaughter and enjoy it for years to come. It turned out beautiful and was packed well with fast shipping.

Thumbnail of user tomasynal
1 review
0 helpful votes
April 29th, 2018

I was a little skeptical about ordering a headstone online but Plaque Maker helped me over come that fear. After I submitted my order and approved my photo, they sent me an email back with the preview of the headstone. A couple of days later, I received my fathers headstone. It was beautiful! I was not disappointed and everyone loved it. I just wish that the engraving could have been a little deeper, but I can live with that.

Thumbnail of user betsyr14
2 reviews
0 helpful votes
December 14th, 2017

THE GRANITE NAME PLATES I ORDERED WERE GREAT. THE ORDER WAS PROCESSED TIMELY AND I RECEIVED THE PLAQUES PROMPTLY. WHENEVER I NEED A NEW NAMEPLATE I WILL ORDER FROM PLAQUEMAKER.

Thumbnail of user rickk90
1 review
0 helpful votes
May 1st, 2018

Truly an excellent products, with phenomenal customer service, and unusually responsive follow up to make sure customer is satisfied and happy. A+ for customer service which is a dying art

Thumbnail of user paulp194
1 review
0 helpful votes
December 10th, 2017

Plaque ordered, manufactured and delivered to Australia in a week!
Great product, fantastic quality and easiest online experience I've ever had.
Will definitely use again when the next opportunity calls for it.

Thumbnail of user vivianam3
2 reviews
0 helpful votes
January 10th, 2018

Unbeatable customer service. I'm very satisfied in that sense. I ordered a plaque and it arrived as scheduled and looks beautiful. My only complaint is that is way smaller than expected. Probably my fault; I'm sure they tell you the measurements and I just didn't pay much attention and just looked at the picture on the website. Other than that, very happy.

Thumbnail of user amberb94
1 review
0 helpful votes
April 9th, 2018

You get exactly what you order. FAST shipping. Great quality. Definatley will use this company again.

Thumbnail of user dukev3
1 review
0 helpful votes
August 12th, 2018

Very easy from start to finish. Also worked out well using/uploading my own design. Fast, good, customer service. Finished product better than expected. Thank you!

Thumbnail of user kimberlyb138
1 review
1 helpful vote
March 21st, 2018

Great quality and super excited that I was able to use my church logo!
Will definitely be ordering more for the other office doors!

Thumbnail of user debram102
1 review
0 helpful votes
December 31st, 2017

Very pleased with the quality and look of the grave marker for my husband. Customer service was top notch. Would recommend them highly

Thumbnail of user wilsonl16
1 review
0 helpful votes
January 23rd, 2018

The order wasn't cheap, but they made what I asked, and I had it in my hands within a few days. I would recommend talking to their personnel about your order before you click on final okay, just to make sure you're both on the same page with everything.

Thumbnail of user shannons121
1 review
0 helpful votes
December 22nd, 2017

Thank you tons! Turned out amazing! I will definitely order next I need something made again. My Sister absolutely loved it!

Thumbnail of user lees213
1 review
0 helpful votes
April 2nd, 2018

I was extremely pleased with the quality of my item, as well as the great level of customer service that was provided.

Thumbnail of user unityb
1 review
0 helpful votes
January 24th, 2018

I have always been satisfied with your company... I gave a 4 instead of a 5 because during the 'review before accepting' phase, I was told that I could not make more than 3-4 changes during the review process... It was not easy to tell how it would look or what options I had for fonts so I had to see it first... I realize that no one wants too many changes but In the old days the work was about doing whatever the customer needed matter what it took... It just left me with a small sour taste... but over-all I have always been satisfied with the products and outside of the website not always being as user friendly as possible (which is why I had to make adjustments), I like your company and how it all works.

Thumbnail of user ritchiec1
1 review
0 helpful votes
December 24th, 2017

We truly enjoyed working with plaquemaker. Their designers were attentive and friendly (even with our many changes). It was a great experience and the nametags/name plate came out exactly as planned. We are so thankful for their service and plan to work with them again.

Thumbnail of user brettb33
2 reviews
14 helpful votes
December 5th, 2017

My plaque came in with a slightly off cut to where it did not fit right in my plaque holder. I Contacted the support line and they got back to me and sent a new plaque the next day. Would recommend.

Thumbnail of user timothyo15
1 review
0 helpful votes
January 17th, 2018

I'm a first time customer. I highly recommend this firm. The website was super easy to use. The staff took my ideas and turned them into a very professional plague. The pricing is right in line for the quality. Best of all the customer service and follow through has been excellent. Bravo!

Thumbnail of user peggyf21
1 review
0 helpful votes
November 28th, 2017

I just happened to find the Plaquemaker's website by accident. I ended up ordering five custom plaques for our newly planted fruit trees. I was able to fit a saying or old proverb below each tree name that was pertinent to the type of fruit tree. The website allowed me to create each custom sign, edit, and review it before adding it to my cart. The free services of their proofing staff come with the order. They adjusted the font size on two of my plaques, which made those signs look better. The entire process was streamlined for efficiency. These custom plaques are a gift for my husband -- the man who has everything. I would recommend and use Plaquemaker.com again.

Thumbnail of user timb293
1 review
0 helpful votes
May 1st, 2018

Really impressed with the website which is easy to use, and the follow up by staff to ensure the proofing made me feel comfortable with my order and was quick and easy via email. Loved the added features of graphics that I added with no additional charge. Overall, the company was the best choice for my needs and I was unable to match the pricing.

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From the business

We offer a variety of custom engraved products, including plaques, name plates, name tags, signs, awards, memorials, and gifts.

Our team consists of professionally-trained graphic designers, craftsman, and customer service representatives who personally manage every aspect of your design. Because we're an online-only operation with a single, locally-owned facility, we can offer lower prices and get your order completed fast!

We stand behind our products and proudly offer a secure order process.

Business History

PlaqueMaker.com is a family-owned and operated business located in Central Indiana. Our custom engraved plaques and more are proudly designed in the USA, using materials sourced from all over the world – that’s 4 million plaques and counting since 1999! Our professionally-trained graphic designers, craftsmen and customer service representatives manage every aspect of your creative project personally, from design to manufacture to delivery. Because we’re an online-only operation with a single, locally-owned facility, we can offer a secure order process, lower prices and the fastest possible completion. What’s more – we stand behind our products with a 100% Satisfaction Guarantee.

Company Representative

Thumbnail of user alexc222
Lori S.
Typically does not respond to reviews

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